| name: support-ops-env |
| description: Multi-step customer support triage and escalation benchmark for OpenEnv-style agents. |
| version: 0.1.0 |
| tags: |
| - openenv |
| - customer-support |
| - triage |
| - evaluation |
| entrypoint: support_ops_env.env:SupportOpsEnv |
| observation_model: support_ops_env.models:Observation |
| action_model: support_ops_env.models:Action |
| reward_model: support_ops_env.models:RewardModel |
| tasks: |
| - id: easy_account_takeover |
| difficulty: easy |
| - id: medium_payout_hold |
| difficulty: medium |
| - id: hard_queue_triage |
| difficulty: hard |
| hf_space: |
| sdk: docker |
| suggested_app_file: app.py |
|
|
