metadata
license: llama3.2
base_model:
- meta-llama/Llama-3.1-8B
tags:
- intent-classification
- knowledge-distillation
- customer-service
Model Card for Distil-CustomerServiceIntent-Llama3B
This model is a highly efficient Small Language Model (SLM) fine-tuned for customer service intent classification. It is designed to quickly and accurately route incoming customer service chatbot requests into three distinct, high-volume categories, enabling automated responses and efficient routing.
The model was created using using the distil labs platform.
Model Details
Model Description
- Developed by: Mary Newhauser with Distil Labs GmbH
- License: Llama 3.2 Community License Agreement
- Finetuned from model: meta-llama/Llama-3.1-8B
Task: Text Classification (Intent Recognition)
The model classifies user input into one of three distinct, mutually exclusive categories:
| ID | Class Name | Description |
|---|---|---|
| 0 | order_status | Questions regarding the status of an existing order (processing, in fulfillment, delivered, etc.). Excludes courier-specific inquiries. |
| 1 | delivery_inquiry | All questions specifically related to the physical delivery or courier actions. Includes questions about package location, expected delivery date, or rescheduling requests. |
| 2 | return_inquiry | All questions related to the company's specific return policy, the return process, or confirmation of a returned item receipt. |
How to Get Started with the Model
Use the code below to get started with the model.
Model Card Contact
Contact: contact@distillabs.ai