Daily Papers

AIOps (Artificial Intelligence for IT Operations) solutions leverage the tremendous amount of data produced during the operation of large-scale systems and machine learning models to assist software practitioners in their system operations. Existing AIOps solutions usually maintain AIOps models against concept drift through periodical retraining, despite leaving a pile of discarded historical models that may perform well on specific future data. Other prior works propose dynamically selecting models for prediction tasks from a set of candidate models to optimize the model performance. However, there is no prior work in the AIOps area that assesses the use of model selection mechanisms on historical models to improve model performance or robustness. To fill the gap, we evaluate several model selection mechanisms by assessing their capabilities in selecting the optimal AIOps models that were built in the past to make predictions for the target data. We performed a case study on three large-scale public operation datasets: two trace datasets from the cloud computing platforms of Google and Alibaba, and one disk stats dataset from the BackBlaze cloud storage data center. We observe that the model selection mechnisms utilizing temporal adjacency tend to have a better performance and can prevail the periodical retraining approach. Our findings also highlight a performance gap between existing model selection mechnisms and the theoretical upper bound which may motivate future researchers and practitioners in investigating more efficient and effective model selection mechanisms that fit in the context of AIOps.

AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often focus on addressing isolated operational tasks, recent advances in Large Language Models (LLMs) and AI agents are revolutionizing AIOps by enabling end-to-end and multitask automation. This paper envisions a future where AI agents autonomously manage operational tasks throughout the entire incident lifecycle, leading to self-healing cloud systems, a paradigm we term AgentOps. Realizing this vision requires a comprehensive framework to guide the design, development, and evaluation of these agents. To this end, we present AIOPSLAB, a framework that not only deploys microservice cloud environments, injects faults, generates workloads, and exports telemetry data but also orchestrates these components and provides interfaces for interacting with and evaluating agents. We discuss the key requirements for such a holistic framework and demonstrate how AIOPSLAB can facilitate the evaluation of next-generation AIOps agents. Through evaluations of state-of-the-art LLM agents within the benchmark created by AIOPSLAB, we provide insights into their capabilities and limitations in handling complex operational tasks in cloud environments.

As software systems grow increasingly intricate, Artificial Intelligence for IT Operations (AIOps) methods have been widely used in software system failure management to ensure the high availability and reliability of large-scale distributed software systems. However, these methods still face several challenges, such as lack of cross-platform generality and cross-task flexibility. Fortunately, recent advancements in large language models (LLMs) can significantly address these challenges, and many approaches have already been proposed to explore this field. However, there is currently no comprehensive survey that discusses the differences between LLM-based AIOps and traditional AIOps methods. Therefore, this paper presents a comprehensive survey of AIOps technology for failure management in the LLM era. It includes a detailed definition of AIOps tasks for failure management, the data sources for AIOps, and the LLM-based approaches adopted for AIOps. Additionally, this survey explores the AIOps subtasks, the specific LLM-based approaches suitable for different AIOps subtasks, and the challenges and future directions of the domain, aiming to further its development and application.

Large language models (LLMs) are increasingly being used in network operations (NetOps) and artificial intelligence for IT operations (AIOps) for tasks ranging from telemetry retrieval and incident diagnosis to configuration planning and bounded remediation. As these systems acquire greater access to operational tools, a central question is whether operational assurance develops commensurately with the authority granted to them. This survey examines that question through a structured, evidence-stratified review of agentic NetOps and AIOps, spanning directly evaluated LLM systems, operational mechanisms, transferred evidence, and normative guidance. We organise the field around autonomy, tool scope, evidence traces, assurance controls, evaluation, security, and governance, and introduce an operational assurance contract that links each autonomy level to permitted tools, required evidence, independent gates, execution budgets, rollout and rollback duties, and audit requirements. The synthesis indicates a capability-assurance gap: evidence is comparatively strong for read-oriented assistance and tool-grounded diagnosis, but becomes substantially less complete as systems approach configuration change, bounded execution, and closed-loop operation. We therefore develop a workflow-level evaluation framework covering evidence quality, tool use, policy and invariant compliance, staged execution, recovery, calibration, cost, and human intervention, together with a threat model for prompt-borne attacks, compromised operational evidence, excessive agency, privilege boundaries, and auditability. The resulting view treats agentic NetOps and AIOps as constrained operational control, in which increasing autonomy requires correspondingly stronger evidence, independently enforced safeguards, and recovery mechanisms.