Daily Papers

Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our initial release targets three key areas: Site Reliability Engineering (SRE), Compliance and Security Operations (CISO), and Financial Operations (FinOps). The design enables AI researchers to understand the challenges and opportunities of AI agents for IT automation with push-button workflows and interpretable metrics. ITBench includes an initial set of 94 real-world scenarios, which can be easily extended by community contributions. Our results show that agents powered by state-of-the-art models resolve only 13.8% of SRE scenarios, 25.2% of CISO scenarios, and 0% of FinOps scenarios. We expect ITBench to be a key enabler of AI-driven IT automation that is correct, safe, and fast.

Cloud Operations (CloudOps) is a rapidly growing field focused on the automated management and optimization of cloud infrastructure which is essential for organizations navigating increasingly complex cloud environments. MontyCloud Inc. is one of the major companies in the CloudOps domain that leverages autonomous bots to manage cloud compliance, security, and continuous operations. To make the platform more accessible and effective to the customers, we leveraged the use of GenAI. Developing a GenAI-based solution for autonomous CloudOps for the existing MontyCloud system presented us with various challenges such as i) diverse data sources; ii) orchestration of multiple processes; and iii) handling complex workflows to automate routine tasks. To this end, we developed MOYA, a multi-agent framework that leverages GenAI and balances autonomy with the necessary human control. This framework integrates various internal and external systems and is optimized for factors like task orchestration, security, and error mitigation while producing accurate, reliable, and relevant insights by utilizing Retrieval Augmented Generation (RAG). Evaluations of our multi-agent system with the help of practitioners as well as using automated checks demonstrate enhanced accuracy, responsiveness, and effectiveness over non-agentic approaches across complex workflows.

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.

Regulatory compliance auditing across diverse industrial domains requires heightened quality assurance and traceability. Present manual and intermittent approaches to such auditing yield significant challenges, potentially leading to oversights in the monitoring process. To address these issues, we introduce a real-time, multi-modal sensing system employing 3D time-of-flight and RGB cameras, coupled with unsupervised learning techniques on edge AI devices. This enables continuous object tracking thereby enhancing efficiency in record-keeping and minimizing manual interventions. While we validate the system in a knife sanitization context within agrifood facilities, emphasizing its prowess against occlusion and low-light issues with RGB cameras, its potential spans various industrial monitoring settings.

Policy compliance assessment is a fundamental task of evaluating whether an input case strictly complies with a set of human-defined rules, more generally known as policies. In practice, human experts follow a systematic, step-by-step process to identify violations with respect to specific stipulations outlined in the policy. However, such documentation of gold-standard, expert-level reasoning processes is costly to acquire. In this paper, we introduce Policy Reasoning Traces (PRT), a form of specialized generated reasoning chains that serve as a reasoning bridge to improve an LLM's policy compliance assessment capabilities. Our empirical evaluations demonstrate that the use of PRTs for both inference-time and training-time scenarios significantly enhances the performance of open-weight and commercial models, setting a new state-of-the-art for HIPAA and GDPR policies. Beyond accuracy gains, we also highlight how PRTs can improve an LLM's ability to accurately cite policy clauses, as well as influence compliance decisions through their high utilization from the raw chains of thought.

The widespread deployment of LLMs across enterprise services has created a critical security blind spot. Organizations operate multiple LLM services handling billions of queries daily, yet regulatory compliance boundaries prevent these services from sharing threat intelligence about prompt injection attacks, the top security risk for LLMs. When an attack is detected in one service, the same threat may persist undetected in others for months, as privacy regulations prohibit sharing user prompts across compliance boundaries. We present BinaryShield, the first privacy-preserving threat intelligence system that enables secure sharing of attack fingerprints across compliance boundaries. BinaryShield transforms suspicious prompts through a unique pipeline combining PII redaction, semantic embedding, binary quantization, and randomized response mechanism to potentially generate non-invertible fingerprints that preserve attack patterns while providing privacy. Our evaluations demonstrate that BinaryShield achieves an F1-score of 0.94, significantly outperforming SimHash (0.77), the privacy-preserving baseline, while achieving 64x storage reduction and 38x faster similarity search compared to dense embeddings.

Ensuring compliance with international data protection standards for privacy and data security is a crucial but complex task, often requiring substantial legal expertise. This paper introduces LegiLM, a novel legal language model specifically tailored for consulting on data or information compliance. LegiLM leverages a pre-trained GDPR Fines dataset and has been fine-tuned to automatically assess whether particular actions or events breach data security and privacy regulations. By incorporating a specialized dataset that includes global data protection laws, meticulously annotated policy documents, and relevant privacy policies, LegiLM is optimized for addressing data compliance challenges. The model integrates advanced legal reasoning methods and information retrieval enhancements to enhance accuracy and reliability in practical legal consulting scenarios. Our evaluation using a custom benchmark dataset demonstrates that LegiLM excels in detecting data regulation breaches, offering sound legal justifications, and recommending necessary compliance modifications, setting a new benchmark for AI-driven legal compliance solutions. Our resources are publicly available at https://github.com/DAOLegalAI/LegiLM