Daily Papers

Enterprise customers are increasingly adopting Large Language Models (LLMs) for critical communication tasks, such as drafting emails, crafting sales pitches, and composing casual messages. Deploying such models across different regions requires them to understand diverse cultural and linguistic contexts and generate safe and respectful responses. For enterprise applications, it is crucial to mitigate reputational risks, maintain trust, and ensure compliance by effectively identifying and handling unsafe or offensive language. To address this, we introduce SweEval, a benchmark simulating real-world scenarios with variations in tone (positive or negative) and context (formal or informal). The prompts explicitly instruct the model to include specific swear words while completing the task. This benchmark evaluates whether LLMs comply with or resist such inappropriate instructions and assesses their alignment with ethical frameworks, cultural nuances, and language comprehension capabilities. In order to advance research in building ethically aligned AI systems for enterprise use and beyond, we release the dataset and code: https://github.com/amitbcp/multilingual_profanity.

Enterprise search systems often struggle to retrieve accurate, domain-specific information due to semantic mismatches and overlapping terminologies. These issues can degrade the performance of downstream applications such as knowledge management, customer support, and retrieval-augmented generation agents. To address this challenge, we propose a scalable hard-negative mining framework tailored specifically for domain-specific enterprise data. Our approach dynamically selects semantically challenging but contextually irrelevant documents to enhance deployed re-ranking models. Our method integrates diverse embedding models, performs dimensionality reduction, and uniquely selects hard negatives, ensuring computational efficiency and semantic precision. Evaluation on our proprietary enterprise corpus (cloud services domain) demonstrates substantial improvements of 15\% in MRR@3 and 19\% in MRR@10 compared to state-of-the-art baselines and other negative sampling techniques. Further validation on public domain-specific datasets (FiQA, Climate Fever, TechQA) confirms our method's generalizability and readiness for real-world applications.

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

Enterprise applications of Large Language Models (LLMs) hold promise for question answering on enterprise SQL databases. However, the extent to which LLMs can accurately respond to enterprise questions in such databases remains unclear, given the absence of suitable Text-to-SQL benchmarks tailored to enterprise settings. Additionally, the potential of Knowledge Graphs (KGs) to enhance LLM-based question answering by providing business context is not well understood. This study aims to evaluate the accuracy of LLM-powered question answering systems in the context of enterprise questions and SQL databases, while also exploring the role of knowledge graphs in improving accuracy. To achieve this, we introduce a benchmark comprising an enterprise SQL schema in the insurance domain, a range of enterprise queries encompassing reporting to metrics, and a contextual layer incorporating an ontology and mappings that define a knowledge graph. Our primary finding reveals that question answering using GPT-4, with zero-shot prompts directly on SQL databases, achieves an accuracy of 16%. Notably, this accuracy increases to 54% when questions are posed over a Knowledge Graph representation of the enterprise SQL database. Therefore, investing in Knowledge Graph provides higher accuracy for LLM powered question answering systems.

The Model Context Protocol (MCP), introduced by Anthropic, provides a standardized framework for artificial intelligence (AI) systems to interact with external data sources and tools in real-time. While MCP offers significant advantages for AI integration and capability extension, it introduces novel security challenges that demand rigorous analysis and mitigation. This paper builds upon foundational research into MCP architecture and preliminary security assessments to deliver enterprise-grade mitigation frameworks and detailed technical implementation strategies. Through systematic threat modeling and analysis of MCP implementations and analysis of potential attack vectors, including sophisticated threats like tool poisoning, we present actionable security patterns tailored for MCP implementers and adopters. The primary contribution of this research lies in translating theoretical security concerns into a practical, implementable framework with actionable controls, thereby providing essential guidance for the secure enterprise adoption and governance of integrated AI systems.

Enterprise ERP systems managing hundreds of thousands of employee records face critical data quality challenges when human resources departments perform decentralized manual entry across multiple languages. We present an end-to-end pipeline combining automated data cleaning with LLM-driven SQL query generation, deployed on a production system managing 240,000 employee records over six months. The system operates in two integrated stages: a multi-stage cleaning pipeline that performs translation normalization, spelling correction, and entity deduplication during periodic synchronization from Microsoft SQL Server to PostgreSQL; and a retrieval-augmented generation framework powered by GPT-4o that translates natural-language questions in Turkish, Russian, and English into validated SQL queries. The query engine employs LangChain orchestration, FAISS vector similarity search, and few-shot learning with 500+ validated examples. Our evaluation demonstrates 92.5% query validity, 95.1% schema compliance, and 90.7\% semantic accuracy on 2,847 production queries. The system reduces query turnaround time from 2.3 days to under 5 seconds while maintaining 99.2% uptime, with GPT-4o achieving 46% lower latency and 68% cost reduction versus GPT-3.5. This modular architecture provides a reproducible framework for AI-native enterprise data governance, demonstrating real-world viability at enterprise scale with 4.3/5.0 user satisfaction.

Large Language Models (LLMs) ) have demonstrated promise in boosting productivity across AI-powered tools, yet existing benchmarks like Massive Multitask Language Understanding (MMLU) inadequately assess enterprise-specific task complexities. We propose a 14-task framework grounded in Bloom's Taxonomy to holistically evaluate LLM capabilities in enterprise contexts. To address challenges of noisy data and costly annotation, we develop a scalable pipeline combining LLM-as-a-Labeler, LLM-as-a-Judge, and corrective retrieval-augmented generation (CRAG), curating a robust 9,700-sample benchmark. Evaluation of six leading models shows open-source contenders like DeepSeek R1 rival proprietary models in reasoning tasks but lag in judgment-based scenarios, likely due to overthinking. Our benchmark reveals critical enterprise performance gaps and offers actionable insights for model optimization. This work provides enterprises a blueprint for tailored evaluations and advances practical LLM deployment.

Enterprise Resource Planning (ERP) systems serve as the digital backbone of modern financial institutions, yet they continue to rely on static, rule-based workflows that limit adaptability, scalability, and intelligence. As business operations grow more complex and data-rich, conventional ERP platforms struggle to integrate structured and unstructured data in real time and to accommodate dynamic, cross-functional workflows. In this paper, we present the first AI-native, agent-based framework for ERP systems, introducing a novel architecture of Generative Business Process AI Agents (GBPAs) that bring autonomy, reasoning, and dynamic optimization to enterprise workflows. The proposed system integrates generative AI with business process modeling and multi-agent orchestration, enabling end-to-end automation of complex tasks such as budget planning, financial reporting, and wire transfer processing. Unlike traditional workflow engines, GBPAs interpret user intent, synthesize workflows in real time, and coordinate specialized sub-agents for modular task execution. We validate the framework through case studies in bank wire transfers and employee reimbursements, two representative financial workflows with distinct complexity and data modalities. Results show that GBPAs achieve up to 40% reduction in processing time, 94% drop in error rate, and improved regulatory compliance by enabling parallelism, risk control insertion, and semantic reasoning. These findings highlight the potential of GBPAs to bridge the gap between generative AI capabilities and enterprise-grade automation, laying the groundwork for the next generation of intelligent ERP systems.

Enterprises grapple with the significant challenge of managing proprietary unstructured data, hindering efficient information retrieval. This has led to the emergence of AI-driven information retrieval solutions, designed to adeptly extract relevant insights to address employee inquiries. These solutions often leverage pre-trained embedding models and generative models as foundational components. While pre-trained embeddings may exhibit proximity or disparity based on their original training objectives, they might not fully align with the unique characteristics of enterprise-specific data, leading to suboptimal alignment with the retrieval goals of enterprise environments. In this paper, we propose a methodology to fine-tune pre-trained embedding models specifically for enterprise environments. By adapting the embeddings to better suit the retrieval tasks prevalent in enterprises, we aim to enhance the performance of information retrieval solutions. We discuss the process of fine-tuning, its effect on retrieval accuracy, and the potential benefits for enterprise information management. Our findings demonstrate the efficacy of fine-tuned embedding models in improving the precision and relevance of search results in enterprise settings.

There is a compelling necessity from enterprises for fine tuning LLMs (Large Language Models) o get them trained on proprietary domain knowledge. The challenge is to imbibe the LLMs with domain specific knowledge using the most optimial resource and cost and in the best possible time. Many enterprises rely on RAG (Retrieval Augmented Generation) which does not need LLMs to be ine-tuned but they are limited by the quality of vector databases and their retrieval capabilities rather than the intrinsic capabilities of the LLMs themselves. In our current work we focus on fine tuning LLaMA, an open source LLM using proprietary documents and code from an enterprise repository and use the fine tuned models to evaluate the quality of responses. As part of this work, we aim to guide beginners on how to start with fine tuning an LLM for documentation and code by making educated guesses on size of GPU required and options that are available for formatting the data. We also propose pre processing recipes for both documentation and code to prepare dataset in different formats. The proposed methods of data preparation for document datasets are forming paragraph chunks, forming question and answer pairs and forming keyword and paragraph chunk pairs. For code dataset we propose forming summary and function pairs. Further, we qualitatively evaluate the results of the models for domain specific queries. Finally, we also propose practical guidelines and recommendations for fine tuning LLMs.

This paper presents our ongoing work toward developing an enterprise-ready Computer Using Generalist Agent (CUGA) system. Our research highlights the evolutionary nature of building agentic systems suitable for enterprise environments. By integrating state-of-the-art agentic AI techniques with a systematic approach to iterative evaluation, analysis, and refinement, we have achieved rapid and cost-effective performance gains, notably reaching a new state-of-the-art performance on the WebArena benchmark. We detail our development roadmap, the methodology and tools that facilitated rapid learning from failures and continuous system refinement, and discuss key lessons learned and future challenges for enterprise adoption.

We introduce Yuan3.0 Flash, an open-source Mixture-of-Experts (MoE) MultiModal Large Language Model featuring 3.7B activated parameters and 40B total parameters, specifically designed to enhance performance on enterprise-oriented tasks while maintaining competitive capabilities on general-purpose tasks. To address the overthinking phenomenon commonly observed in Large Reasoning Models (LRMs), we propose Reflection-aware Adaptive Policy Optimization (RAPO), a novel RL training algorithm that effectively regulates overthinking behaviors. In enterprise-oriented tasks such as retrieval-augmented generation (RAG), complex table understanding, and summarization, Yuan3.0 Flash consistently achieves superior performance. Moreover, it also demonstrates strong reasoning capabilities in domains such as mathematics, science, etc., attaining accuracy comparable to frontier model while requiring only approximately 1/4 to 1/2 of the average tokens. Yuan3.0 Flash has been fully open-sourced to facilitate further research and real-world deployment: https://github.com/Yuan-lab-LLM/Yuan3.0.

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

After a very long winter, the Artificial Intelligence (AI) spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this paper, we take a closer look at the potential of AI for Enterprises, where decision-making plays a crucial and repeated role across functions, tasks, and operations. We consider Agents imbued with AI as means to increase decision-productivity of enterprises. We highlight six tenets for Agentic success in enterprises, by drawing attention to what the current, AI-Centric User paradigm misses, in the face of persistent needs of and usefulness for Enterprise Decision-Making. In underscoring a shift to User-Centric AI, we offer six tenets and promote market mechanisms for platforms, aligning the design of AI and its delivery by Agents to the cause of enterprise users.

The rapid advancement of Generative AI has catalyzed the emergence of autonomous AI agents, presenting unprecedented challenges for enterprise computing infrastructures. Current enterprise API architectures are predominantly designed for human-driven, predefined interaction patterns, rendering them ill-equipped to support intelligent agents' dynamic, goal-oriented behaviors. This research systematically examines the architectural adaptations for enterprise APIs to support AI agentic workflows effectively. Through a comprehensive analysis of existing API design paradigms, agent interaction models, and emerging technological constraints, the paper develops a strategic framework for API transformation. The study employs a mixed-method approach, combining theoretical modeling, comparative analysis, and exploratory design principles to address critical challenges in standardization, performance, and intelligent interaction. The proposed research contributes a conceptual model for next-generation enterprise APIs that can seamlessly integrate with autonomous AI agent ecosystems, offering significant implications for future enterprise computing architectures.

Recently, large reasoning models have demonstrated strong mathematical and coding abilities, and deep search leverages their reasoning capabilities in challenging information retrieval tasks. Existing deep search works are generally limited to a single knowledge source, either local or the Web. However, enterprises often require private deep search systems that can leverage search tools over both local and the Web corpus. Simply training an agent equipped with multiple search tools using flat reinforcement learning (RL) is a straightforward idea, but it has problems such as low training data efficiency and poor mastery of complex tools. To address the above issue, we propose a hierarchical agentic deep search framework, HierSearch, trained with hierarchical RL. At the low level, a local deep search agent and a Web deep search agent are trained to retrieve evidence from their corresponding domains. At the high level, a planner agent coordinates low-level agents and provides the final answer. Moreover, to prevent direct answer copying and error propagation, we design a knowledge refiner that filters out hallucinations and irrelevant evidence returned by low-level agents. Experiments show that HierSearch achieves better performance compared to flat RL, and outperforms various deep search and multi-source retrieval-augmented generation baselines in six benchmarks across general, finance, and medical domains.

In this report we describe the development of Command A, a powerful large language model purpose-built to excel at real-world enterprise use cases. Command A is an agent-optimised and multilingual-capable model, with support for 23 languages of global business, and a novel hybrid architecture balancing efficiency with top of the range performance. It offers best-in-class Retrieval Augmented Generation (RAG) capabilities with grounding and tool use to automate sophisticated business processes. These abilities are achieved through a decentralised training approach, including self-refinement algorithms and model merging techniques. We also include results for Command R7B which shares capability and architectural similarities to Command A. Weights for both models have been released for research purposes. This technical report details our original training pipeline and presents an extensive evaluation of our models across a suite of enterprise-relevant tasks and public benchmarks, demonstrating excellent performance and efficiency.

Large language models (LLMs) are increasingly tasked with invoking enterprise APIs, yet they routinely falter when near-duplicate tools vie for the same user intent or when required arguments are left underspecified. We introduce DiaFORGE (Dialogue Framework for Organic Response Generation & Evaluation), a disambiguation-centric, three-stage pipeline that (i) synthesizes persona-driven, multi-turn dialogues in which the assistant must distinguish among highly similar tools, (ii) performs supervised fine-tuning of open-source models with reasoning traces across 3B - 70B parameters, and (iii) evaluates real-world readiness via a dynamic suite that redeploys each model in a live agentic loop and reports end-to-end goal completion alongside conventional static metrics. On our dynamic benchmark DiaBENCH, models trained with DiaFORGE raise tool-invocation success by 27 pp over GPT-4o and by 49 pp over Claude-3.5-Sonnet, both under optimized prompting. To spur further research, we release an open corpus of 5000 production-grade enterprise API specifications paired with rigorously validated, disambiguation-focused dialogues, offering a practical blueprint for building reliable, enterprise-ready tool-calling agents.

Real-world enterprise text-to-SQL workflows often involve complex cloud or local data across various database systems, multiple SQL queries in various dialects, and diverse operations from data transformation to analytics. We introduce Spider 2.0, an evaluation framework comprising 632 real-world text-to-SQL workflow problems derived from enterprise-level database use cases. The databases in Spider 2.0 are sourced from real data applications, often containing over 1,000 columns and stored in local or cloud database systems such as BigQuery and Snowflake. We show that solving problems in Spider 2.0 frequently requires understanding and searching through database metadata, dialect documentation, and even project-level codebases. This challenge calls for models to interact with complex SQL workflow environments, process extremely long contexts, perform intricate reasoning, and generate multiple SQL queries with diverse operations, often exceeding 100 lines, which goes far beyond traditional text-to-SQL challenges. Our evaluations indicate that based on o1-preview, our code agent framework successfully solves only 17.0% of the tasks, compared with 91.2% on Spider 1.0 and 73.0% on BIRD. Our results on Spider 2.0 show that while language models have demonstrated remarkable performance in code generation -- especially in prior text-to-SQL benchmarks -- they require significant improvement in order to achieve adequate performance for real-world enterprise usage. Progress on Spider 2.0 represents crucial steps towards developing intelligent, autonomous, code agents for real-world enterprise settings. Our code, baseline models, and data are available at https://spider2-sql.github.io.

Organizations increasingly rely on proprietary enterprise data, including HR records, structured reports, and tabular documents, for critical decision-making. While Large Language Models (LLMs) have strong generative capabilities, they are limited by static pretraining, short context windows, and challenges in processing heterogeneous data formats. Conventional Retrieval-Augmented Generation (RAG) frameworks address some of these gaps but often struggle with structured and semi-structured data. This work proposes an advanced RAG framework that combines hybrid retrieval strategies using dense embeddings (all-mpnet-base-v2) and BM25, enhanced by metadata-aware filtering with SpaCy NER and cross-encoder reranking. The framework applies semantic chunking to maintain textual coherence and retains tabular data structures to preserve row-column integrity. Quantized indexing optimizes retrieval efficiency, while human-in-the-loop feedback and conversation memory improve adaptability. Experiments on enterprise datasets show notable improvements: Precision@5 increased by 15 percent (90 versus 75), Recall@5 by 13 percent (87 versus 74), and Mean Reciprocal Rank by 16 percent (0.85 versus 0.69). Qualitative evaluations show higher scores in Faithfulness (4.6 versus 3.0), Completeness (4.2 versus 2.5), and Relevance (4.5 versus 3.2) on a 5-point Likert scale. These results demonstrate the framework's effectiveness in delivering accurate, comprehensive, and contextually relevant responses for enterprise tasks. Future work includes extending to multimodal data and integrating agent-based retrieval. The source code will be released at https://github.com/CheerlaChandana/Enterprise-Chatbot

While current Computer Use Agent (CUA) benchmarks measure task completion effectively, they provide limited assessment of enterprise deployment readiness, emphasizing functional correctness over the operational reliability required for production systems. We present UI-CUBE (UiPath Computer Use BEnchmark), a systematic benchmark comprising 226 tasks across two difficulty tiers designed to expose fundamental architectural limitations in current CUAs. Our evaluation covers simple UI interactions (136 tasks) and complex workflows including copy-paste tasks (50 tasks) and enterprise application scenarios (40 tasks), with systematic interface variation coverage, multi-resolution testing and automated validation of task success through the application state. Evaluation of five state-of-the-art models reveals a sharp capability cliff rather than gradual performance degradation. Simple UI interactions achieve 67-85% success rates (compared to 97.9% human performance), but complex workflows drop precipitously to 9-19%. Human evaluators with no prior application experience achieve only 61.2% on complex tasks despite near-perfect performance on simple tasks, establishing realistic performance ceilings. This discontinuous performance pattern -- where agents achieve 68-87% of human performance on simple tasks but only 15-32% on complex workflows -- indicates fundamental architectural limitations in memory management, hierarchical planning, and state coordination rather than incremental capability gaps addressable through better training or prompting. UI-CUBE functions as an enterprise-readiness diagnostic, revealing that while current CUAs can manipulate individual interface elements, they cannot yet function as reliable workflow automation tools. These findings provide architectural insights essential for developing production-ready CUAs capable of managing complex, multi-step enterprise processes.

Large Language Models (LLMs) achieve remarkable reasoning capabilities through transformer architectures with attention mechanisms. However, transformers suffer from quadratic time and memory complexity in the attention module (MHA) and require caching key-value states during inference, which severely limits throughput and scalability. High inference throughput is critical for agentic tasks, long-context reasoning, efficient deployment under high request loads, and more efficient test-time compute scaling. State Space Models (SSMs) such as Mamba offer a promising alternative with linear inference complexity and a constant memory footprint via recurrent computation with fixed-size hidden states. In this technical report we introduce the Apriel-H1 family of hybrid LLMs that combine transformer attention and SSM sequence mixers for efficient reasoning at 15B model size. These models are obtained through incremental distillation from a pretrained reasoning transformer, Apriel-Nemotron-15B-Thinker, progressively replacing less critical attention layers with linear Mamba blocks. We release multiple post-distillation variants of Apriel-H1-15B-Thinker with different SSM-to-MHA ratios and analyse how reasoning performance degrades as more Mamba layers replace MHA. Additionally, we release a 30/50 hybrid variant of Apriel-H1, further fine-tuned on a supervised dataset of reasoning traces, achieving over 2x higher inference throughput when deployed in the production-ready vLLM environment, with minimal degradation in reasoning performance. This shows that distilled hybrid SSM-Transformer architectures can deliver substantial efficiency gains over the pretrained transformer equivalent without substantially compromising the reasoning quality.

We explore the feasibility and effectiveness of using LLM-driven autonomous systems for Assumed Breach penetration testing in enterprise networks. We introduce a novel prototype that, driven by Large Language Models (LLMs), can compromise accounts within a real-life Active Directory testbed. Our research provides a comprehensive evaluation of the prototype's capabilities, and highlights both strengths and limitations while executing attack. The evaluation uses a realistic simulation environment (Game of Active Directory, GOAD) to capture intricate interactions, stochastic outcomes, and timing dependencies that characterize live network scenarios. The study concludes that autonomous LLMs are able to conduct Assumed Breach simulations, potentially democratizing access to penetration testing for organizations facing budgetary constraints. The prototype's source code, traces, and analyzed logs are released as open-source to enhance collective cybersecurity and facilitate future research in LLM-driven cybersecurity automation.

Existing text-to-SQL benchmarks have largely been constructed from web tables with human-generated question-SQL pairs. LLMs typically show strong results on these benchmarks, leading to a belief that LLMs are effective at text-to-SQL tasks. However, how these results transfer to enterprise settings is unclear because tables in enterprise databases might differ substantially from web tables in structure and content. To contend with this problem, we introduce a new dataset BEAVER, the first enterprise text-to-SQL benchmark sourced from real private enterprise data warehouses. This dataset includes natural language queries and their correct SQL statements, which we collected from actual query logs. We then benchmark off-the-shelf LLMs on this dataset. LLMs perform poorly, even when augmented with standard prompt engineering and RAG techniques. We identify three main reasons for the poor performance: (1) schemas of enterprise tables are more complex than the schemas in public data, resulting in SQL-generation tasks intrinsically harder; (2) business-oriented questions are often more complex, requiring joins over multiple tables, aggregations, and nested queries; (3) public LLMs cannot train on private enterprise data warehouses that are not publicly accessible, and therefore it is difficult for the model to learn to solve (1) and (2). We believe BEAVER will facilitate future research in building text-to-SQL systems that perform better in enterprise settings.

Retrieval-Augmented Generation (RAG) improves the accuracy and relevance of large language model outputs by incorporating knowledge retrieval. However, implementing RAG in enterprises poses challenges around data security, accuracy, scalability, and integration. This paper explores the unique requirements for enterprise RAG, surveys current approaches and limitations, and discusses potential advances in semantic search, hybrid queries, and optimized retrieval. It proposes an evaluation framework to validate enterprise RAG solutions, including quantitative testing, qualitative analysis, ablation studies, and industry case studies. This framework aims to help demonstrate the ability of purpose-built RAG architectures to deliver accuracy and relevance improvements with enterprise-grade security, compliance and integration. The paper concludes with implications for enterprise deployments, limitations, and future research directions. Close collaboration between researchers and industry partners may accelerate progress in developing and deploying retrieval-augmented generation technology.

We introduce a finance & accounting benchmark (Finch) for evaluating AI agents on real-world, enterprise-grade professional workflows -- interleaving data entry, structuring, formatting, web search, cross-file retrieval, calculation, modeling, validation, translation, visualization, and reporting. Finch is sourced from authentic enterprise workspaces at Enron (15,000 spreadsheets and 500,000 emails from 150 employees) and other financial institutions, preserving in-the-wild messiness across multimodal artifacts (text, tables, formulas, charts, code, and images) and spanning diverse domains such as budgeting, trading, and asset management. We propose a workflow construction process that combines LLM-assisted discovery with expert annotation: (1) LLM-assisted, expert-verified derivation of workflows from real-world email threads and version histories of spreadsheet files, and (2) meticulous expert annotation for workflows, requiring over 700 hours of domain-expert effort. This yields 172 composite workflows with 384 tasks, involving 1,710 spreadsheets with 27 million cells, along with PDFs and other artifacts, capturing the intrinsically messy, long-horizon, knowledge-intensive, and collaborative nature of real-world enterprise work. We conduct both human and automated evaluations of frontier AI systems including GPT 5.1, Claude Sonnet 4.5, Gemini 3 Pro, Grok 4, and Qwen 3 Max, and GPT 5.1 Pro spends 16.8 minutes per workflow yet passes only 38.4% of workflows, while Claude Sonnet 4.5 passes just 25.0%. Comprehensive case studies further surface the challenges that real-world enterprise workflows pose for AI agents.

Large language models (LLMs) remain unreliable for global enterprise applications due to substantial performance gaps between high-resource and mid/low-resource languages, driven by English-centric pretraining and internal reasoning biases. This inconsistency undermines customer experience and operational reliability in multilingual settings such as customer support, content moderation, and information retrieval. Even with advanced Retrieval-Augmented Generation (RAG) systems, we observe up to an 29% accuracy drop in non-English languages compared to English. We propose a practical, batch-wise alignment strategy for fine-tuning LLMs, leveraging semantically equivalent multilingual data in each training batch to directly align model outputs across languages. This approach improves non-English accuracy by up to 23.9\% without compromising English performance, model reasoning, or retrieval quality. Our method is simple to implement, scalable, and integrates seamlessly with existing LLM training \& deployment pipelines, enabling more robust and equitable multilingual AI solutions in industry.

We introduce Shakti VLM, a family of vision-language models in the capacity of 1B and 4B parameters designed to address data efficiency challenges in multimodal learning. While recent VLMs achieve strong performance through extensive training data, Shakti models leverage architectural innovations to attain competitive results with fewer tokens. Key advancements include QK-Normalization for attention stability, hybrid normalization techniques, and enhanced positional encoding. A three-stage training strategy further optimizes learning efficiency. Evaluations show that Shakti-Shakti-VLM-1B and Shakti-VLM-4B excel in document understanding, Visual Reasoning, OCR extraction, and general multimodal reasoning. Our results highlight that high performance can be achieved through model design and training strategy rather than sheer data volume, making Shakti an efficient solution for enterprise-scale multimodal tasks.

The deployment of agent systems in an enterprise environment is often hindered by several challenges: common models lack domain-specific process knowledge, leading to disorganized plans, missing key tools, and poor execution stability. To address this, this paper introduces Routine, a multi-step agent planning framework designed with a clear structure, explicit instructions, and seamless parameter passing to guide the agent's execution module in performing multi-step tool-calling tasks with high stability. In evaluations conducted within a real-world enterprise scenario, Routine significantly increases the execution accuracy in model tool calls, increasing the performance of GPT-4o from 41.1% to 96.3%, and Qwen3-14B from 32.6% to 83.3%. We further constructed a Routine-following training dataset and fine-tuned Qwen3-14B, resulting in an accuracy increase to 88.2% on scenario-specific evaluations, indicating improved adherence to execution plans. In addition, we employed Routine-based distillation to create a scenario-specific, multi-step tool-calling dataset. Fine-tuning on this distilled dataset raised the model's accuracy to 95.5%, approaching GPT-4o's performance. These results highlight Routine's effectiveness in distilling domain-specific tool-usage patterns and enhancing model adaptability to new scenarios. Our experimental results demonstrate that Routine provides a practical and accessible approach to building stable agent workflows, accelerating the deployment and adoption of agent systems in enterprise environments, and advancing the technical vision of AI for Process.

KV cache has traditionally been stored in GPU memory to accelerate the decoding phase of large language model (LLM) inference. However, it is increasingly necessary to move KV caches outside GPU devices, to enable cache reuse across different queries and inference engines. Our real-world usage statistics confirm this trend: over time, the total KV cache stored by users has grown rapidly, far exceeding the capacity of GPU memory. Despite this need, there lacks an efficient solution for offloading and transferring KV caches. We present LMCACHE, the first and so far the most efficient open-source KV caching solution, which extracts and stores KV caches generated by modern LLM engines (vLLM and SGLang) out of the GPU memory and shares them across engines and queries. LMCACHE supports both cache offloading (prefix reuse across queries) and prefill-decode (PD) disaggregation (cross-engine/GPU cache transfer). LMCACHE's high performance and wide adoption stem from the following contributions: (1) highly optimized KV cache data movement powered by batched data movement operations, compute and I/O pipelining; (2) a modular KV cache connector component, decoupling LMCACHE from the rapid evolution of inference engines; (3) a first-class control API for flexible cache orchestration across GPU, CPU, storage, and network layers. Our evaluation shows that combining LMCACHE with vLLM achieves up to 15x improvement in throughput across workloads such as multi-round question answering and document analysis. Large-scale adoption of LMCACHE in enterprise settings provides us valuable insights, for example, fetching KV cache from remote storage has unsurprisingly benefits to prefill delay, and that context truncation, which is a widely applied technique in industry, can greatly reduce prefix cache hit ratio by half. The source code of LMCACHE is at: https://github.com/LMCache/LMCache.

We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended deep research tasks in enterprise settings. Unlike prior benchmarks that focus on simple questions or web-only queries, DRBench evaluates agents on multi-step queries (for example, ``What changes should we make to our product roadmap to ensure compliance with this standard?") that require identifying supporting facts from both the public web and private company knowledge base. Each task is grounded in realistic user personas and enterprise context, spanning a heterogeneous search space that includes productivity software, cloud file systems, emails, chat conversations, and the open web. Tasks are generated through a carefully designed synthesis pipeline with human-in-the-loop verification, and agents are evaluated on their ability to recall relevant insights, maintain factual accuracy, and produce coherent, well-structured reports. We release 15 deep research tasks across 10 domains, such as Sales, Cybersecurity, and Compliance. We demonstrate the effectiveness of DRBench by evaluating diverse DR agents across open- and closed-source models (such as GPT, Llama, and Qwen) and DR strategies, highlighting their strengths, weaknesses, and the critical path for advancing enterprise deep research. Code is available at https://github.com/ServiceNow/drbench.

The increasing deployment of Large Language Models (LLMs) across enterprise and mission-critical domains has underscored the urgent need for robust guardrailing systems that ensure safety, reliability, and compliance. Existing solutions often struggle with real-time oversight, multi-modal data handling, and explainability -- limitations that hinder their adoption in regulated environments. Existing guardrails largely operate in isolation, focused on text alone making them inadequate for multi-modal, production-scale environments. We introduce Protect, natively multi-modal guardrailing model designed to operate seamlessly across text, image, and audio inputs, designed for enterprise-grade deployment. Protect integrates fine-tuned, category-specific adapters trained via Low-Rank Adaptation (LoRA) on an extensive, multi-modal dataset covering four safety dimensions: toxicity, sexism, data privacy, and prompt injection. Our teacher-assisted annotation pipeline leverages reasoning and explanation traces to generate high-fidelity, context-aware labels across modalities. Experimental results demonstrate state-of-the-art performance across all safety dimensions, surpassing existing open and proprietary models such as WildGuard, LlamaGuard-4, and GPT-4.1. Protect establishes a strong foundation for trustworthy, auditable, and production-ready safety systems capable of operating across text, image, and audio modalities.

Information extraction from copy-heavy documents, characterized by massive volumes of structurally similar content, represents a critical yet understudied challenge in enterprise document processing. We present a systematic framework that strategically combines OCR engines with Large Language Models (LLMs) to optimize the accuracy-efficiency trade-off inherent in repetitive document extraction tasks. Unlike existing approaches that pursue universal solutions, our method exploits document-specific characteristics through intelligent strategy selection. We implement and evaluate 25 configurations across three extraction paradigms (direct, replacement, and table-based) on identity documents spanning four formats (PNG, DOCX, XLSX, PDF). Through table-based extraction methods, our adaptive framework delivers outstanding results: F1=1.0 accuracy with 0.97s latency for structured documents, and F1=0.997 accuracy with 0.6 s for challenging image inputs when integrated with PaddleOCR, all while maintaining sub-second processing speeds. The 54 times performance improvement compared with multimodal methods over naive approaches, coupled with format-aware routing, enables processing of heterogeneous document streams at production scale. Beyond the specific application to identity extraction, this work establishes a general principle: the repetitive nature of copy-heavy tasks can be transformed from a computational burden into an optimization opportunity through structure-aware method selection.

We present a new benchmark for evaluating Deep Search--a realistic and complex form of retrieval-augmented generation (RAG) that requires source-aware, multi-hop reasoning over diverse, sparsed, but related sources. These include documents, meeting transcripts, Slack messages, GitHub, and URLs, which vary in structure and often contain human-to-human interactions. We build it using a synthetic data pipeline that simulates business workflows across product planning, development, and support stages, generating interconnected content with realistic noise and multi-hop questions with guaranteed ground-truth answers. We release our benchmark with both answerable and unanswerable queries, and retrieval pool of 39,190 enterprise artifacts, enabling fine-grained evaluation of long-context LLM and RAG systems. Our experiments reveal that even the best-performing agentic RAG methods achieve an average performance score of 32.96 on our benchmark. With further analysis, we highlight retrieval as the main bottleneck: existing methods struggle to conduct deep searches and retrieve all necessary evidence. Consequently, they often reason over partial context, leading to significant performance degradation.

Retrieval-Augmented Generation (RAG) is a cornerstone of modern question answering (QA) systems, enabling grounded answers based on external knowledge. Although recent progress has been driven by open-domain datasets, enterprise QA systems need datasets that mirror the concrete, domain-specific issues users raise in day-to-day support scenarios. Critically, evaluating end-to-end RAG systems requires benchmarks comprising not only question--answer pairs but also the specific knowledge base (KB) snapshot from which answers were derived. To address this need, we introduce WixQA, a benchmark suite featuring QA datasets precisely grounded in the released KB corpus, enabling holistic evaluation of retrieval and generation components. WixQA includes three distinct QA datasets derived from Wix.com customer support interactions and grounded in a snapshot of the public Wix Help Center KB: (i) WixQA-ExpertWritten, 200 real user queries with expert-authored, multi-step answers; (ii) WixQA-Simulated, 200 expert-validated QA pairs distilled from user dialogues; and (iii) WixQA-Synthetic, 6,222 LLM-generated QA pairs, with one pair systematically derived from each article in the knowledge base. We release the KB snapshot alongside the datasets under MIT license and provide comprehensive baseline results, forming a unique benchmark for evaluating enterprise RAG systems in realistic enterprise environments.

We introduce RealKIE, a benchmark of five challenging datasets aimed at advancing key information extraction methods, with an emphasis on enterprise applications. The datasets include a diverse range of documents including SEC S1 Filings, US Non-disclosure Agreements, UK Charity Reports, FCC Invoices, and Resource Contracts. Each presents unique challenges: poor text serialization, sparse annotations in long documents, and complex tabular layouts. These datasets provide a realistic testing ground for key information extraction tasks like investment analysis and legal data processing. In addition to presenting these datasets, we offer an in-depth description of the annotation process, document processing techniques, and baseline modeling approaches. This contribution facilitates the development of NLP models capable of handling practical challenges and supports further research into information extraction technologies applicable to industry-specific problems. The annotated data and OCR outputs are available to download at https://indicodatasolutions.github.io/RealKIE/ code to reproduce the baselines will be available shortly.

This paper introduces the Multi-Step Action Model (MSAM), a closed-source AI model designed by Empsing to address challenges hindering AI adoption in enterprises. Through a holistic examination, this paper explores MSAM's foundational principles, design architecture, and future trajectory. It evaluates MSAM's performance via rigorous testing methodologies and envisions its potential impact on advancing AI adoption within organizations.

Natural Language Search (NLS) extends the capabilities of search engines that perform keyword search allowing users to issue queries in a more "natural" language. The engine tries to understand the meaning of the queries and to map the query words to the symbols it supports like Persons, Organizations, Time Expressions etc.. It, then, retrieves the information that satisfies the user's need in different forms like an answer, a record or a list of records. We present an NLS system we implemented as part of the Search service of a major CRM platform. The system is currently in production serving thousands of customers. Our user studies showed that creating dynamic reports with NLS saved more than 50% of our user's time compared to achieving the same result with navigational search. We describe the architecture of the system, the particularities of the CRM domain as well as how they have influenced our design decisions. Among several submodules of the system we detail the role of a Deep Learning Named Entity Recognizer. The paper concludes with discussion over the lessons learned while developing this product.

The reliability of Multimodal Large Language Models (MLLMs) in real-world settings is often undermined by sensitivity to irrelevant or distracting visual context, an aspect not captured by existing evaluation metrics. We introduce the Patch Context Robustness Index (PCRI), the first systematic and interpretable score for quantifying MLLM robustness to variations in visual context granularity, measuring performance changes between localized image patches and full-image input. Applying PCRI to 19 state-of-the-art MLLMs across 15 vision-language benchmarks, we find that most leading models remain brittle to background noise, with only a few, such as InternVL2-26B and Qwen2VL-72B, demonstrating consistent robustness across tasks. PCRI analysis also highlights how different model architectures handle and integrate visual context, offering actionable diagnostic insight for both researchers and practitioners. PCRI enables rigorous comparison of context robustness, supporting principled model selection and guiding the development of future architectures and training strategies for robust, real-world deployment.

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

Building high-quality large language models (LLMs) for enterprise Arabic applications remains challenging due to the limited availability of digitized Arabic data. In this work, we present a data synthesis and refinement strategy to help address this problem, namely, by leveraging synthetic data generation and human-in-the-loop annotation to expand our Arabic training corpus. We further present our iterative post training recipe that is essential to achieving state-of-the-art performance in aligning the model with human preferences, a critical aspect to enterprise use cases. The culmination of this effort is the release of a small, 7B, open-weight model that outperforms similarly sized peers in head-to-head comparisons and on Arabic-focused benchmarks covering cultural knowledge, instruction following, RAG, and contextual faithfulness.

Large Language Models can break through knowledge and timeliness limitations by invoking external tools within the Model Context Protocol framework to achieve automated execution of complex tasks. However, with the rapid growth of enterprise-scale MCP services, efficiently and accurately matching target functionalities among thousands of heterogeneous tools has become a core challenge restricting system practicality. Existing approaches generally rely on full-prompt injection or static semantic retrieval, facing issues including semantic disconnection between user queries and tool descriptions, context inflation in LLM input, and high inference latency. To address these challenges, this paper proposes Z-Space, a data-generation-oriented multi-agent collaborative tool invocation framework Z-Space. The Z-Space framework establishes a multi-agent collaborative architecture and tool filtering algorithm: (1) A structured semantic understanding of user queries is achieved through an intent parsing model; (2) A tool filtering module (FSWW) based on fused subspace weighted algorithm realizes fine-grained semantic alignment between intents and tools without parameter tuning; (3) An inference execution agent is constructed to support dynamic planning and fault-tolerant execution for multi-step tasks. This framework has been deployed in the Eleme platform's technical division, serving large-scale test data generation scenarios across multiple business units including Taotian, Gaode, and Hema. Production data demonstrates that the system reduces average token consumption in tool inference by 96.26\% while achieving a 92\% tool invocation accuracy rate, significantly enhancing the efficiency and reliability of intelligent test data generation systems.

Intrusion detection system (IDS) is an important part of enterprise security system architecture. In particular, anomaly-based IDS has been widely applied to detect abnormal process behaviors that deviate from the majority. However, such abnormal behavior usually consists of a series of low-level heterogeneous events. The gap between the low-level events and the high-level abnormal behaviors makes it hard to infer which single events are related to the real abnormal activities, especially considering that there are massive "noisy" low-level events happening in between. Hence, the existing work that focus on detecting single entities/events can hardly achieve high detection accuracy. Different from previous work, we design and implement GID, an efficient graph-based intrusion detection technique that can identify abnormal event sequences from a massive heterogeneous process traces with high accuracy. GID first builds a compact graph structure to capture the interactions between different system entities. The suspiciousness or anomaly score of process paths is then measured by leveraging random walk technique to the constructed acyclic directed graph. To eliminate the score bias from the path length, the Box-Cox power transformation based approach is introduced to normalize the anomaly scores so that the scores of paths of different lengths have the same distribution. The efficiency of suspicious path discovery is further improved by the proposed optimization scheme. We fully implement our GID algorithm and deploy it into a real enterprise security system, and it greatly helps detect the advanced threats, and optimize the incident response. Executing GID on system monitoring datasets showing that GID is efficient (about 2 million records per minute) and accurate (higher than 80% in terms of detection rate).

Based on principal-agent theory and optimal contract theory, companies use the method of increasing executives' shareholding to stimulate collaborative innovation. However, from the aspect of agency costs between management and shareholders (i.e. the first type) and between major shareholders and minority shareholders (i.e. the second type), the interests of management, shareholders and creditors will be unbalanced with the change of the marginal utility of executive equity incentives.In order to establish the correlation between the proportion of shares held by executives and investments in corporate innovation, we have chosen a range of publicly listed companies within China's A-share market as the focus of our study. Employing a multi-variable linear regression model, we aim to analyze this relationship thoroughly.The following models were developed: (1) the impact model of executive shareholding on corporate innovation investment; (2) the impact model of executive shareholding on two types of agency costs; (3)The model is employed to examine the mediating influence of the two categories of agency costs. Following both correlation and regression analyses, the findings confirm a meaningful and positive correlation between executives' shareholding and the augmentation of corporate innovation investments. Additionally, the results indicate that executive shareholding contributes to the reduction of the first type of agency cost, thereby fostering corporate innovation investment. However, simultaneously, it leads to an escalation in the second type of agency cost, thus impeding corporate innovation investment.

We discuss how VMware is solving the following challenges to harness data to operate our ML-based anomaly detection system to detect performance issues in our Software Defined Data Center (SDDC) enterprise deployments: (i) label scarcity and label bias due to heavy dependency on unscalable human annotators, and (ii) data drifts due to ever-changing workload patterns, software stack and underlying hardware. Our anomaly detection system has been deployed in production for many years and has successfully detected numerous major performance issues. We demonstrate that by addressing these data challenges, we not only improve the accuracy of our performance anomaly detection model by 30%, but also ensure that the model performance to never degrade over time.

The rapid increase in unstructured data across various fields has made multi-document comprehension and summarization a critical task. Traditional approaches often fail to capture relevant context, maintain logical consistency, and extract essential information from lengthy documents. This paper explores the use of Long-context Large Language Models (LLMs) for multi-document summarization, demonstrating their exceptional capacity to grasp extensive connections, provide cohesive summaries, and adapt to various industry domains and integration with enterprise applications/systems. The paper discusses the workflow of multi-document summarization for effectively deploying long-context LLMs, supported by case studies in legal applications, enterprise functions such as HR, finance, and sourcing, as well as in the medical and news domains. These case studies show notable enhancements in both efficiency and accuracy. Technical obstacles, such as dataset diversity, model scalability, and ethical considerations like bias mitigation and factual accuracy, are carefully analyzed. Prospective research avenues are suggested to augment the functionalities and applications of long-context LLMs, establishing them as pivotal tools for transforming information processing across diverse sectors and enterprise applications.

The advent of Large Language Models has revolutionized information retrieval, ushering in a new era of expansive knowledge accessibility. While these models excel in providing open-world knowledge, effectively extracting answers in diverse linguistic environments with varying levels of literacy remains a formidable challenge. Retrieval Augmented Generation (RAG) emerges as a promising solution, bridging the gap between information availability and multilingual comprehension. However, deploying RAG models in real-world scenarios demands careful consideration of various factors. This paper addresses the critical challenges associated with implementing RAG models in multicultural environments. We delve into essential considerations, including data feeding strategies, timely updates, mitigation of hallucinations, prevention of erroneous responses, and optimization of delivery speed. Our work involves the integration of a diverse array of tools, meticulously combined to facilitate the seamless adoption of RAG models across languages and literacy levels within a multicultural organizational context. Through strategic tweaks in our approaches, we achieve not only effectiveness but also efficiency, ensuring the accelerated and accurate delivery of information in a manner that is tailored to the unique requirements of multilingual and multicultural settings.

We introduce Granite Vision, a lightweight large language model with vision capabilities, specifically designed to excel in enterprise use cases, particularly in visual document understanding. Our model is trained on a comprehensive instruction-following dataset, including document-related tasks, such as content extraction from tables, charts, diagrams, sketches, and infographics, as well as general image tasks. The architecture of Granite Vision is centered around visual modality alignment with a decoder-only, 2 billion parameter Granite large language model. Additionally, we introduce a dedicated safety classification approach in test-time that leverages a sparse set of attention vectors to identify potential harmful inputs. Despite its lightweight architecture, Granite Vision achieves strong results in standard benchmarks related to visual document understanding, as well as on the LiveXiv benchmark, which is designed to avoid test set contamination by using a constantly updated corpus of recently published Arxiv papers. We are releasing the model under the Apache-2 license, allowing for both research and commercial use, while offering complete visibility into the training data and other relevant details. See https://huggingface.co/ibm-granite/ for model weights.

Enterprise documents such as forms, invoices, receipts, reports, contracts, and other similar records, often carry rich semantics at the intersection of textual and spatial modalities. The visual cues offered by their complex layouts play a crucial role in comprehending these documents effectively. In this paper, we present DocLLM, a lightweight extension to traditional large language models (LLMs) for reasoning over visual documents, taking into account both textual semantics and spatial layout. Our model differs from existing multimodal LLMs by avoiding expensive image encoders and focuses exclusively on bounding box information to incorporate the spatial layout structure. Specifically, the cross-alignment between text and spatial modalities is captured by decomposing the attention mechanism in classical transformers to a set of disentangled matrices. Furthermore, we devise a pre-training objective that learns to infill text segments. This approach allows us to address irregular layouts and heterogeneous content frequently encountered in visual documents. The pre-trained model is fine-tuned using a large-scale instruction dataset, covering four core document intelligence tasks. We demonstrate that our solution outperforms SotA LLMs on 14 out of 16 datasets across all tasks, and generalizes well to 4 out of 5 previously unseen datasets.

Large Language Models (LLMs) have shown remarkable capabilities in natural language understanding and generation, yet their deployment in enterprise environments reveals a critical limitation: inconsistent adherence to custom instructions. This study presents a comprehensive evaluation of 13 leading LLMs across instruction compliance, response accuracy, and performance metrics in realworld RAG (Retrieval-Augmented Generation) scenarios. Through systematic testing with samples and enterprise-grade evaluation protocols, we demonstrate that instruction following varies dramatically across models, with Claude-Sonnet-4 and GPT-5 achieving the highest results. Our findings reveal the "instruction gap" - a fundamental challenge where models excel at general tasks but struggle with precise instruction adherence required for enterprise deployment. This work provides practical insights for organizations deploying LLM-powered solutions and establishes benchmarks for instruction-following capabilities across major model families.

Deploying accurate Text-to-SQL systems at the enterprise level faces a difficult trilemma involving cost, security and performance. Current solutions force enterprises to choose between expensive, proprietary Large Language Models (LLMs) and low-performing Small Language Models (SLMs). Efforts to improve SLMs often rely on distilling reasoning from large LLMs using unstructured Chain-of-Thought (CoT) traces, a process that remains inherently ambiguous. Instead, we hypothesize that a formal, structured reasoning representation provides a clearer, more reliable teaching signal, as the Text-to-SQL task requires explicit and precise logical steps. To evaluate this hypothesis, we propose Struct-SQL, a novel Knowledge Distillation (KD) framework that trains an SLM to emulate a powerful large LLM. Consequently, we adopt a query execution plan as a formal blueprint to derive this structured reasoning. Our SLM, distilled with structured CoT, achieves an absolute improvement of 8.1% over an unstructured CoT distillation baseline. A detailed error analysis reveals that a key factor in this gain is a marked reduction in syntactic errors. This demonstrates that teaching a model to reason using a structured logical blueprint is beneficial for reliable SQL generation in SLMs.

Enterprise chatbots, powered by generative AI, are emerging as key applications to enhance employee productivity. Retrieval Augmented Generation (RAG), Large Language Models (LLMs), and orchestration frameworks like Langchain and Llamaindex are crucial for building these chatbots. However, creating effective enterprise chatbots is challenging and requires meticulous RAG pipeline engineering. This includes fine-tuning embeddings and LLMs, extracting documents from vector databases, rephrasing queries, reranking results, designing prompts, honoring document access controls, providing concise responses, including references, safeguarding personal information, and building orchestration agents. We present a framework for building RAG-based chatbots based on our experience with three NVIDIA chatbots: for IT/HR benefits, financial earnings, and general content. Our contributions are three-fold: introducing the FACTS framework (Freshness, Architectures, Cost, Testing, Security), presenting fifteen RAG pipeline control points, and providing empirical results on accuracy-latency tradeoffs between large and small LLMs. To the best of our knowledge, this is the first paper of its kind that provides a holistic view of the factors as well as solutions for building secure enterprise-grade chatbots."

Enterprise data lakes often suffer from substantial amounts of duplicate and redundant data, with data volumes ranging from terabytes to petabytes. This leads to both increased storage costs and unnecessarily high maintenance costs for these datasets. In this work, we focus on identifying and reducing redundancy in enterprise data lakes by addressing the problem of 'dataset containment'. To the best of our knowledge, this is one of the first works that addresses table-level containment at a large scale. We propose R2D2: a three-step hierarchical pipeline that efficiently identifies almost all instances of containment by progressively reducing the search space in the data lake. It first builds (i) a schema containment graph, followed by (ii) statistical min-max pruning, and finally, (iii) content level pruning. We further propose minimizing the total storage and access costs by optimally identifying redundant datasets that can be deleted (and reconstructed on demand) while respecting latency constraints. We implement our system on Azure Databricks clusters using Apache Spark for enterprise data stored in ADLS Gen2, and on AWS clusters for open-source data. In contrast to existing modified baselines that are inaccurate or take several days to run, our pipeline can process an enterprise customer data lake at the TB scale in approximately 5 hours with high accuracy. We present theoretical results as well as extensive empirical validation on both enterprise (scale of TBs) and open-source datasets (scale of MBs - GBs), which showcase the effectiveness of our pipeline.

Enterprises often own large collections of structured data in the form of large databases or an enterprise data lake. Such data collections come with limited metadata and strict access policies that could limit access to the data contents and, therefore, limit the application of classic retrieval and analysis solutions. As a result, there is a need for solutions that can effectively utilize the available metadata. In this paper, we study the problem of matching table metadata to a business glossary containing data labels and descriptions. The resulting matching enables the use of an available or curated business glossary for retrieval and analysis without or before requesting access to the data contents. One solution to this problem is to use manually-defined rules or similarity measures on column names and glossary descriptions (or their vector embeddings) to find the closest match. However, such approaches need to be tuned through manual labeling and cannot handle many business glossaries that contain a combination of simple as well as complex and long descriptions. In this work, we leverage the power of large language models (LLMs) to design generic matching methods that do not require manual tuning and can identify complex relations between column names and glossaries. We propose methods that utilize LLMs in two ways: a) by generating additional context for column names that can aid with matching b) by using LLMs to directly infer if there is a relation between column names and glossary descriptions. Our preliminary experimental results show the effectiveness of our proposed methods.

In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.

Enterprises and organizations are faced with potential threats from insider employees that may lead to serious consequences. Previous studies on insider threat detection (ITD) mainly focus on detecting abnormal users or abnormal time periods (e.g., a week or a day). However, a user may have hundreds of thousands of activities in the log, and even within a day there may exist thousands of activities for a user, requiring a high investigation budget to verify abnormal users or activities given the detection results. On the other hand, existing works are mainly post-hoc methods rather than real-time detection, which can not report insider threats in time before they cause loss. In this paper, we conduct the first study towards real-time ITD at activity level, and present a fine-grained and efficient framework LAN. Specifically, LAN simultaneously learns the temporal dependencies within an activity sequence and the relationships between activities across sequences with graph structure learning. Moreover, to mitigate the data imbalance problem in ITD, we propose a novel hybrid prediction loss, which integrates self-supervision signals from normal activities and supervision signals from abnormal activities into a unified loss for anomaly detection. We evaluate the performance of LAN on two widely used datasets, i.e., CERT r4.2 and CERT r5.2. Extensive and comparative experiments demonstrate the superiority of LAN, outperforming 9 state-of-the-art baselines by at least 9.92% and 6.35% in AUC for real-time ITD on CERT r4.2 and r5.2, respectively. Moreover, LAN can be also applied to post-hoc ITD, surpassing 8 competitive baselines by at least 7.70% and 4.03% in AUC on two datasets. Finally, the ablation study, parameter analysis, and compatibility analysis evaluate the impact of each module and hyper-parameter in LAN. The source code can be obtained from https://github.com/Li1Neo/LAN.

Advancement in information and communication technology (ICT) has given rise to explosion of data in every field of operations. Working with the enormous volume of data (or Big Data, as it is popularly known as) for extraction of useful information to support decision making is one of the sources of competitive advantage for organizations today. Enterprises are leveraging the power of analytics in formulating business strategy in every facet of their operations to mitigate business risk. Volatile global market scenario has compelled the organizations to redefine their supply chain management (SCM). In this paper, we have delineated the relevance of Big Data and its importance in managing end to end supply chains for achieving business excellence. A Big Data-centric architecture for SCM has been proposed that exploits the current state of the art technology of data management, analytics and visualization. The security and privacy requirements of a Big Data system have also been highlighted and several mechanisms have been discussed to implement these features in a real world Big Data system deployment in the context of SCM. Some future scope of work has also been pointed out. Keyword: Big Data, Analytics, Cloud, Architecture, Protocols, Supply Chain Management, Security, Privacy.

Modern enterprise environments demand intelligent systems capable of handling complex, dynamic, and multi-faceted tasks with high levels of autonomy and adaptability. However, traditional single-purpose AI systems often lack sufficient coordination, memory reuse, and task decomposition capabilities, limiting their scalability in realistic settings. To address these challenges, we present GoalfyMax, a protocol-driven framework for end-to-end multi-agent collaboration. GoalfyMax introduces a standardized Agent-to-Agent (A2A) communication layer built on the Model Context Protocol (MCP), allowing independent agents to coordinate through asynchronous, protocol-compliant interactions. It incorporates the Experience Pack (XP) architecture, a layered memory system that preserves both task rationales and execution traces, enabling structured knowledge retention and continual learning. Moreover, our system integrates advanced features including multi-turn contextual dialogue, long-short term memory modules, and dynamic safety validation, supporting robust, real-time strategy adaptation. Empirical results on complex task orchestration benchmarks and case study demonstrate that GoalfyMax achieves superior adaptability, coordination, and experience reuse compared to baseline frameworks. These findings highlight its potential as a scalable, future-ready foundation for multi-agent intelligent systems.

Modern enterprises generate vast streams of time series metrics when monitoring complex systems, known as observability data. Unlike conventional time series from domains such as weather, observability data are zero-inflated, highly stochastic, and exhibit minimal temporal structure. Despite their importance, observability datasets are underrepresented in public benchmarks due to proprietary restrictions. Existing datasets are often anonymized and normalized, removing scale information and limiting their use for tasks beyond forecasting, such as anomaly detection, root-cause analysis, and multi-modal reasoning. To address this gap, we introduce TelecomTS, a large-scale observability dataset derived from a 5G telecommunications network. TelecomTS features heterogeneous, de-anonymized covariates with explicit scale information and supports a suite of downstream tasks, including anomaly detection, root-cause analysis, and a question-answering benchmark requiring multi-modal reasoning. Benchmarking state-of-the-art time series, language, and reasoning models reveals that existing approaches struggle with the abrupt, noisy, and high-variance dynamics of observability data. Our experiments also underscore the importance of preserving covariates' absolute scale, emphasizing the need for foundation time series models that natively leverage scale information for practical observability applications.

Real-world enterprise data intelligence workflows encompass data engineering that turns raw sources into analytical-ready tables and data analysis that convert those tables into decision-oriented insights. We introduce DAComp, a benchmark of 210 tasks that mirrors these complex workflows. Data engineering (DE) tasks require repository-level engineering on industrial schemas, including designing and building multi-stage SQL pipelines from scratch and evolving existing systems under evolving requirements. Data analysis (DA) tasks pose open-ended business problems that demand strategic planning, exploratory analysis through iterative coding, interpretation of intermediate results, and the synthesis of actionable recommendations. Engineering tasks are scored through execution-based, multi-metric evaluation. Open-ended tasks are assessed by a reliable, experimentally validated LLM-judge, which is guided by hierarchical, meticulously crafted rubrics. Our experiments reveal that even state-of-the-art agents falter on DAComp. Performance on DE tasks is particularly low, with success rates under 20%, exposing a critical bottleneck in holistic pipeline orchestration, not merely code generation. Scores on DA tasks also average below 40%, highlighting profound deficiencies in open-ended reasoning and demonstrating that engineering and analysis are distinct capabilities. By clearly diagnosing these limitations, DAComp provides a rigorous and realistic testbed to drive the development of truly capable autonomous data agents for enterprise settings. Our data and code are available at https://da-comp.github.io

Multi-Agent Systems(MAS) have become a powerful paradigm for building high performance intelligent applications. Within these systems, the router responsible for determining which expert agents should handle a given query plays a crucial role in overall performance. Existing routing strategies generally fall into two categories: performance routing, which balances latency and cost across models of different sizes, and task routing, which assigns queries to domain-specific experts to improve accuracy. In real-world enterprise applications, task routing is more suitable; however, most existing approaches rely on static single-label decisions, which introduce two major limitations: (i) difficulty in seamlessly integrating new agents as business domains expand, and (ii) routing conflicts caused by overlapping agent capabilities, ultimately degrading accuracy and robustness.To address these challenges, we propose TCAndon-Router(TCAR): an adaptive reasoning router for multi-agent collaboration. Unlike traditional routers, TCAR supports dynamic agent onboarding and first generates a natural-language reasoning chain before predicting a set of candidate agents capable of handling the query. In addition, we design a collaborative execution pipeline in which selected agents independently produce responses, which are then aggregated and refined into a single high-quality response by a dedicated Refining Agent.Experiments on public datasets and real enterprise data demonstrate that TCAR significantly improves routing accuracy, reduces routing conflicts, and remains robust in ambiguous scenarios. We have released TCAR at https://huggingface.co/tencent/TCAndon-Router to support future research on explainable and collaborative multi-agent routing.

Evaluating the quality of multi-turn chatbot interactions remains challenging, as most existing methods assess interactions at the turn level without addressing whether a user's overarching goal was fulfilled. A ``goal'' here refers to an information need or task, such as asking for policy information or applying for leave. We propose a comprehensive framework for goal-oriented evaluation of multi-agent systems (MAS), introducing the Goal Success Rate (GSR) to measure the percentage of fulfilled goals, and a Root Cause of Failure (RCOF) taxonomy to identify reasons for failure in multi-agent chatbots. Our method segments conversations by user goals and evaluates success using all relevant turns. We present a model-based evaluation system combining teacher LLMs, where domain experts define goals, set quality standards serving as a guidance for the LLMs. The LLMs use ``thinking tokens'' to produce interpretable rationales, enabling explainable, data-efficient evaluations. In an enterprise setting, we apply our framework to evaluate AIDA, a zero-to-one employee conversational agent system built as a ground-up multi-agent conversational agent, and observe GSR improvement from 63\% to 79\% over six months since its inception. Our framework is generic and offers actionable insights through a detailed defect taxonomy based on analysis of failure points in multi-agent chatbots, diagnosing overall success, identifying key failure modes, and informing system improvements.

This paper examines the evolution, architecture, and practical applications of AI agents from their early, rule-based incarnations to modern sophisticated systems that integrate large language models with dedicated modules for perception, planning, and tool use. Emphasizing both theoretical foundations and real-world deployments, the paper reviews key agent paradigms, discusses limitations of current evaluation benchmarks, and proposes a holistic evaluation framework that balances task effectiveness, efficiency, robustness, and safety. Applications across enterprise, personal assistance, and specialized domains are analyzed, with insights into future research directions for more resilient and adaptive AI agent systems.

LLM inference for popular enterprise use cases, such as summarization, RAG, and code-generation, typically observes orders of magnitude longer prompt lengths than generation lengths. This characteristic leads to high cost of prefill and increased response latency. In this paper, we present SwiftKV, a novel model transformation and distillation procedure specifically designed to reduce the time and cost of processing prompt tokens while preserving high quality of generated tokens. SwiftKV combines three key mechanisms: i) SingleInputKV, which prefills later layers' KV cache using a much earlier layer's output, allowing prompt tokens to skip much of the model computation, ii) AcrossKV, which merges the KV caches of neighboring layers to reduce the memory footprint and support larger batch size for higher throughput, and iii) a knowledge-preserving distillation procedure that can adapt existing LLMs for SwiftKV with minimal accuracy impact and low compute and data requirement. For Llama-3.1-8B and 70B, SwiftKV reduces the compute requirement of prefill by 50% and the memory requirement of the KV cache by 62.5% while incurring minimum quality degradation across a wide range of tasks. In the end-to-end inference serving using an optimized vLLM implementation, SwiftKV realizes up to 2x higher aggregate throughput and 60% lower time per output token. It can achieve a staggering 560 TFlops/GPU of normalized inference throughput, which translates to 16K tokens/s for Llama-3.1-70B in 16-bit precision on 4x H100 GPUs.

Graph neural network (GNN) inference faces significant bottlenecks in preprocessing, which often dominate overall inference latency. We introduce AutoGNN, an FPGA-based accelerator designed to address these challenges by leveraging FPGA's reconfigurability and specialized components. AutoGNN adapts to diverse graph inputs, efficiently performing computationally intensive tasks such as graph conversion and sampling. By utilizing components like adder trees, AutoGNN executes reduction operations in constant time, overcoming the limitations of serialization and synchronization on GPUs. AutoGNN integrates unified processing elements (UPEs) and single-cycle reducers (SCRs) to streamline GNN preprocessing. UPEs enable scalable parallel processing for edge sorting and unique vertex selection, while SCRs efficiently handle sequential tasks such as pointer array construction and subgraph reindexing. A user-level software framework dynamically profiles graph inputs, determines optimal configurations, and reprograms AutoGNN to handle varying workloads. Implemented on a 7nm enterprise FPGA, AutoGNN achieves up to 9.0times and 2.1times speedup compared to conventional and GPU-accelerated preprocessing systems, respectively, enabling high-performance GNN preprocessing across diverse datasets.

Large Language Models (LLMs) are increasingly deployed in enterprise applications, yet their reliability remains limited by hallucinations, i.e., confident but factually incorrect information. Existing detection approaches, such as SelfCheckGPT and MetaQA, primarily target standalone LLMs and do not address the unique challenges of Retrieval-Augmented Generation (RAG) systems, where responses must be consistent with retrieved evidence. We therefore present MetaRAG, a metamorphic testing framework for hallucination detection in Retrieval-Augmented Generation (RAG) systems. MetaRAG operates in a real-time, unsupervised, black-box setting, requiring neither ground-truth references nor access to model internals, making it suitable for proprietary and high-stakes domains. The framework proceeds in four stages: (1) decompose answers into atomic factoids, (2) generate controlled mutations of each factoid using synonym and antonym substitutions, (3) verify each variant against the retrieved context (synonyms are expected to be entailed and antonyms contradicted), and (4) aggregate penalties for inconsistencies into a response-level hallucination score. Crucially for identity-aware AI, MetaRAG localizes unsupported claims at the factoid span where they occur (e.g., pregnancy-specific precautions, LGBTQ+ refugee rights, or labor eligibility), allowing users to see flagged spans and enabling system designers to configure thresholds and guardrails for identity-sensitive queries. Experiments on a proprietary enterprise dataset illustrate the effectiveness of MetaRAG for detecting hallucinations and enabling trustworthy deployment of RAG-based conversational agents. We also outline a topic-based deployment design that translates MetaRAG's span-level scores into identity-aware safeguards; this design is discussed but not evaluated in our experiments.

In large organisations, identifying experts on a given topic is crucial in leveraging the internal knowledge spread across teams and departments. So-called enterprise expert retrieval systems automatically discover and structure employees' expertise based on the vast amount of heterogeneous data available about them and the work they perform. Evaluating these systems requires comprehensive ground truth expert annotations, which are hard to obtain. Therefore, the annotation process typically relies on automated recommendations of knowledge areas to validate. This case study provides an analysis of how these recommendations can impact the evaluation of expert finding systems. We demonstrate on a popular benchmark that system-validated annotations lead to overestimated performance of traditional term-based retrieval models and even invalidate comparisons with more recent neural methods. We also augment knowledge areas with synonyms to uncover a strong bias towards literal mentions of their constituent words. Finally, we propose constraints to the annotation process to prevent these biased evaluations, and show that this still allows annotation suggestions of high utility. These findings should inform benchmark creation or selection for expert finding, to guarantee meaningful comparison of methods.

Anomaly detection plays an important role in modern data-driven security applications, such as detecting suspicious access to a socket from a process. In many cases, such events can be described as a collection of categorical values that are considered as entities of different types, which we call heterogeneous categorical events. Due to the lack of intrinsic distance measures among entities, and the exponentially large event space, most existing work relies heavily on heuristics to calculate abnormal scores for events. Different from previous work, we propose a principled and unified probabilistic model APE (Anomaly detection via Probabilistic pairwise interaction and Entity embedding) that directly models the likelihood of events. In this model, we embed entities into a common latent space using their observed co-occurrence in different events. More specifically, we first model the compatibility of each pair of entities according to their embeddings. Then we utilize the weighted pairwise interactions of different entity types to define the event probability. Using Noise-Contrastive Estimation with "context-dependent" noise distribution, our model can be learned efficiently regardless of the large event space. Experimental results on real enterprise surveillance data show that our methods can accurately detect abnormal events compared to other state-of-the-art abnormal detection techniques.

The high cost of ownership of AI compute infrastructure and challenges of robust serving of large language models (LLMs) has led to a surge in managed Model-as-a-service deployments. Even when enterprises choose on-premises deployments, the compute infrastructure is typically shared across many teams in order to maximize the return on investment. In both scenarios the deployed models operate only on plaintext data, and so enterprise data owners must allow their data to appear in plaintext on a shared or multi-tenant compute infrastructure. This results in data owners with private or sensitive data being hesitant or restricted in what data they use with these types of deployments. In this work we introduce the Stained Glass Transform, a learned, stochastic, and sequence dependent transformation of the word embeddings of an LLM which information theoretically provides privacy to the input of the LLM while preserving the utility of model. We theoretically connect a particular class of Stained Glass Transforms to the theory of mutual information of Gaussian Mixture Models. We then calculate a-postiori privacy estimates, based on mutual information, and verify the privacy and utility of instances of transformed embeddings through token level metrics of privacy and standard LLM performance benchmarks.

In 2022, with the release of ChatGPT, large-scale language models gained widespread attention. ChatGPT not only surpassed previous models in terms of parameters and the scale of its pretraining corpus but also achieved revolutionary performance improvements through fine-tuning on a vast amount of high-quality, human-annotated data. This progress has led enterprises and research institutions to recognize that building smarter and more powerful models relies on rich and high-quality datasets. Consequently, the construction and optimization of datasets have become a critical focus in the field of artificial intelligence. This paper summarizes the current state of pretraining and fine-tuning data for training large-scale language models, covering aspects such as data scale, collection methods, data types and characteristics, processing workflows, and provides an overview of available open-source datasets.

Software vulnerabilities bear enterprises significant costs. Despite extensive efforts in research and development of software vulnerability detection methods, uncaught vulnerabilities continue to put software owners and users at risk. Many current vulnerability detection methods require that code snippets can compile and build before attempting detection. This, unfortunately, introduces a long latency between the time a vulnerability is injected to the time it is removed, which can substantially increases the cost of fixing a vulnerability. We recognize that the current advances in machine learning can be used to detect vulnerable code patterns on syntactically incomplete code snippets as the developer is writing the code at EditTime. In this paper we present a practical system that leverages deep learning on a large-scale data set of vulnerable code patterns to learn complex manifestations of more than 250 vulnerability types and detect vulnerable code patterns at EditTime. We discuss zero-shot, few-shot, and fine-tuning approaches on state of the art pre-trained Large Language Models (LLMs). We show that in comparison with state of the art vulnerability detection models our approach improves the state of the art by 10%. We also evaluate our approach to detect vulnerability in auto-generated code by code LLMs. Evaluation on a benchmark of high-risk code scenarios shows a reduction of up to 90% vulnerability reduction.

The surging demand for cloud computing resources, driven by the rapid growth of sophisticated large-scale models and data centers, underscores the critical importance of efficient and adaptive resource allocation. As major tech enterprises deploy massive infrastructures with thousands of GPUs, existing cloud platforms still struggle with low resource utilization due to key challenges: capturing hierarchical indicator structures, modeling non-Gaussian distributions, and decision-making under uncertainty. To address these challenges, we propose HRAMONY, an adaptive Hierarchical Attention-based Resource Modeling and Decision-Making System. HARMONY combines hierarchical multi-indicator distribution forecasting and uncertainty-aware Bayesian decision-making. It introduces a novel hierarchical attention mechanism that comprehensively models complex inter-indicator dependencies, enabling accurate predictions that can adapt to evolving environment states. By transforming Gaussian projections into adaptive non-Gaussian distributions via Normalizing Flows. Crucially, HARMONY leverages the full predictive distributions in an adaptive Bayesian process, proactively incorporating uncertainties to optimize resource allocation while robustly meeting SLA constraints under varying conditions. Extensive evaluations across four large-scale cloud datasets demonstrate HARMONY's state-of-the-art performance, significantly outperforming nine established methods. A month-long real-world deployment validated HARMONY's substantial practical impact, realizing over 35,000 GPU hours in savings and translating to $100K+ in cost reduction, showcasing its remarkable economic value through adaptive, uncertainty-aware scaling. Our code is available at https://github.com/Floating-LY/HARMONY1.

A visually rich document (VRD) utilizes visual features along with linguistic cues to disseminate information. Training a custom extractor that identifies named entities from a document requires a large number of instances of the target document type annotated at textual and visual modalities. This is an expensive bottleneck in enterprise scenarios, where we want to train custom extractors for thousands of different document types in a scalable way. Pre-training an extractor model on unlabeled instances of the target document type, followed by a fine-tuning step on human-labeled instances does not work in these scenarios, as it surpasses the maximum allowable training time allocated for the extractor. We address this scenario by proposing a Noise-Aware Training method or NAT in this paper. Instead of acquiring expensive human-labeled documents, NAT utilizes weakly labeled documents to train an extractor in a scalable way. To avoid degradation in the model's quality due to noisy, weakly labeled samples, NAT estimates the confidence of each training sample and incorporates it as uncertainty measure during training. We train multiple state-of-the-art extractor models using NAT. Experiments on a number of publicly available and in-house datasets show that NAT-trained models are not only robust in performance -- it outperforms a transfer-learning baseline by up to 6% in terms of macro-F1 score, but it is also more label-efficient -- it reduces the amount of human-effort required to obtain comparable performance by up to 73%.

We introduce Zep, a novel memory layer service for AI agents that outperforms the current state-of-the-art system, MemGPT, in the Deep Memory Retrieval (DMR) benchmark. Additionally, Zep excels in more comprehensive and challenging evaluations than DMR that better reflect real-world enterprise use cases. While existing retrieval-augmented generation (RAG) frameworks for large language model (LLM)-based agents are limited to static document retrieval, enterprise applications demand dynamic knowledge integration from diverse sources including ongoing conversations and business data. Zep addresses this fundamental limitation through its core component Graphiti -- a temporally-aware knowledge graph engine that dynamically synthesizes both unstructured conversational data and structured business data while maintaining historical relationships. In the DMR benchmark, which the MemGPT team established as their primary evaluation metric, Zep demonstrates superior performance (94.8% vs 93.4%). Beyond DMR, Zep's capabilities are further validated through the more challenging LongMemEval benchmark, which better reflects enterprise use cases through complex temporal reasoning tasks. In this evaluation, Zep achieves substantial results with accuracy improvements of up to 18.5% while simultaneously reducing response latency by 90% compared to baseline implementations. These results are particularly pronounced in enterprise-critical tasks such as cross-session information synthesis and long-term context maintenance, demonstrating Zep's effectiveness for deployment in real-world applications.

Travel planning (TP) agent has recently worked as an emerging building block to interact with external tools and resources for travel itinerary generation, ensuring enjoyable user experience. Despite its benefits, existing studies rely on hand craft prompt and fixed agent workflow, hindering more flexible and autonomous TP agent. This paper proposes DeepTravel, an end to end agentic reinforcement learning framework for building autonomous travel planning agent, capable of autonomously planning, executing tools, and reflecting on tool responses to explore, verify, and refine intermediate actions in multi step reasoning. To achieve this, we first construct a robust sandbox environment by caching transportation, accommodation and POI data, facilitating TP agent training without being constrained by real world APIs limitations (e.g., inconsistent outputs). Moreover, we develop a hierarchical reward modeling system, where a trajectory level verifier first checks spatiotemporal feasibility and filters unsatisfied travel itinerary, and then the turn level verifier further validate itinerary detail consistency with tool responses, enabling efficient and precise reward service. Finally, we propose the reply augmented reinforcement learning method that enables TP agent to periodically replay from a failures experience buffer, emerging notable agentic capacity. We deploy trained TP agent on DiDi Enterprise Solutions App and conduct comprehensive online and offline evaluations, demonstrating that DeepTravel enables small size LLMs (e.g., Qwen3 32B) to significantly outperform existing frontier LLMs such as OpenAI o1, o3 and DeepSeek R1 in travel planning tasks.

Despite the widespread exploration of Retrieval-Augmented Generation (RAG), its deployment in enterprises for domain-specific datasets remains limited due to poor answer accuracy. These corpora, often shielded behind firewalls in private enterprise knowledge bases, having complex, domain-specific terminology, rarely seen by LLMs during pre-training; exhibit significant semantic variability across domains (like networking, military, or legal, etc.), or even within a single domain like medicine, and thus result in poor context precision for RAG systems. Currently, in such situations, fine-tuning or RAG with fine-tuning is attempted, but these approaches are slow, expensive, and lack generalization for accuracy as the new domain-specific data emerges. We propose an approach for Enterprise Search that focuses on enhancing the retriever for a domain-specific corpus through hybrid query indexes and metadata enrichment. This 'MetaGen Blended RAG' method constructs a metadata generation pipeline using key concepts, topics, and acronyms, and then creates a metadata-enriched hybrid index with boosted search queries. This approach avoids overfitting and generalizes effectively across domains. On the PubMedQA benchmark for the biomedical domain, the proposed method achieves 82% retrieval accuracy and 77% RAG accuracy, surpassing all previous RAG accuracy results without fine-tuning and sets a new benchmark for zero-shot results while outperforming much larger models like GPT3.5. The results are even comparable to the best fine-tuned models on this dataset, and we further demonstrate the robustness and scalability of the approach by evaluating it on other Q&A datasets like SQuAD, NQ etc.

Text-to-SQL systems have unlocked easier access to critical data insights by enabling natural language queries over structured databases. However, deploying such systems in enterprise environments remains challenging due to factors such as large, complex schemas (> 3000 columns), diverse SQL dialects (e.g., BigQuery, Snowflake) and sophisticated query requirements (e.g., transformation, analytics). Current state-of-the-art performance on the Spider 2.0 dataset -- a benchmark built to mimic such complex environments -- remains limited at 20%. Key limitations include inadequate instruction-following, poor long-context comprehension, weak self-refinement, and insufficient dialect-specific knowledge. To address these gaps, we propose ReFoRCE (Self-Refinement Agent with Format Restriction and Column Exploration) which introduces (1) table compression to mitigate long-context limitations (2) format restriction to ensure accurate answer format, and (3) iterative column exploration for enhanced schema understanding. Additionally, it employs self-refinement pipeline consisting of (1) parallelized workflows with voting mechanisms and (2) a Common Table Expression (CTE) based refinement approach to handle unresolved cases. ReFoRCE achieves state-of-the-art results scoring 31.26 on the Spider 2.0-Snow and scoring 30.35 on the Spider 2.0-Lite tasks.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena/tree/workarena-plus-plus.

As AI agents become integral to enterprise workflows, their reliance on shared tool libraries and pre-trained components creates significant supply chain vulnerabilities. While previous work has demonstrated behavioral backdoor detection within individual LLM architectures, the critical question of cross-LLM generalization remains unexplored, a gap with serious implications for organizations deploying multiple AI systems. We present the first systematic study of cross-LLM behavioral backdoor detection, evaluating generalization across six production LLMs (GPT-5.1, Claude Sonnet 4.5, Grok 4.1, Llama 4 Maverick, GPT-OSS 120B, and DeepSeek Chat V3.1). Through 1,198 execution traces and 36 cross-model experiments, we quantify a critical finding: single-model detectors achieve 92.7% accuracy within their training distribution but only 49.2% across different LLMs, a 43.4 percentage point generalization gap equivalent to random guessing. Our analysis reveals that this gap stems from model-specific behavioral signatures, particularly in temporal features (coefficient of variation > 0.8), while structural features remain stable across architectures. We show that model-aware detection incorporating model identity as an additional feature achieves 90.6% accuracy universally across all evaluated models. We release our multi-LLM trace dataset and detection framework to enable reproducible research.

A common and fundamental limitation of Generative AI (GenAI) is its propensity to hallucinate. While large language models (LLM) have taken the world by storm, without eliminating or at least reducing hallucinations, real-world GenAI systems may face challenges in user adoption. In the process of deploying an enterprise application that produces workflows based on natural language requirements, we devised a system leveraging Retrieval Augmented Generation (RAG) to greatly improve the quality of the structured output that represents such workflows. Thanks to our implementation of RAG, our proposed system significantly reduces hallucinations in the output and improves the generalization of our LLM in out-of-domain settings. In addition, we show that using a small, well-trained retriever encoder can reduce the size of the accompanying LLM, thereby making deployments of LLM-based systems less resource-intensive.

In human-computer conversations, extracting entities such as names, street addresses and email addresses from speech is a challenging task. In this paper, we study the impact of fine-tuning pre-trained speech encoders on extracting spoken entities in human-readable form directly from speech without the need for text transcription. We illustrate that such a direct approach optimizes the encoder to transcribe only the entity relevant portions of speech ignoring the superfluous portions such as carrier phrases, or spell name entities. In the context of dialog from an enterprise virtual agent, we demonstrate that the 1-step approach outperforms the typical 2-step approach which first generates lexical transcriptions followed by text-based entity extraction for identifying spoken entities.

The widespread deployment of LLMs across enterprise services has created a critical security blind spot. Organizations operate multiple LLM services handling billions of queries daily, yet regulatory compliance boundaries prevent these services from sharing threat intelligence about prompt injection attacks, the top security risk for LLMs. When an attack is detected in one service, the same threat may persist undetected in others for months, as privacy regulations prohibit sharing user prompts across compliance boundaries. We present BinaryShield, the first privacy-preserving threat intelligence system that enables secure sharing of attack fingerprints across compliance boundaries. BinaryShield transforms suspicious prompts through a unique pipeline combining PII redaction, semantic embedding, binary quantization, and randomized response mechanism to potentially generate non-invertible fingerprints that preserve attack patterns while providing privacy. Our evaluations demonstrate that BinaryShield achieves an F1-score of 0.94, significantly outperforming SimHash (0.77), the privacy-preserving baseline, while achieving 64x storage reduction and 38x faster similarity search compared to dense embeddings.

Retrieval Augmented Generation (RAG) has become one of the most popular methods for bringing knowledge-intensive context to large language models (LLM) because of its ability to bring local context at inference time without the cost or data leakage risks associated with fine-tuning. A clear separation of private information from the LLM training has made RAG the basis for many enterprise LLM workloads as it allows the company to augment LLM's understanding using customers' private documents. Despite its popularity for private documents in enterprise deployments, current RAG benchmarks for validating and optimizing RAG pipelines draw their corpora from public data such as Wikipedia or generic web pages and offer little to no personal context. Seeking to empower more personal and private RAG we release the EnronQA benchmark, a dataset of 103,638 emails with 528,304 question-answer pairs across 150 different user inboxes. EnronQA enables better benchmarking of RAG pipelines over private data and allows for experimentation on the introduction of personalized retrieval settings over realistic data. Finally, we use EnronQA to explore the tradeoff in memorization and retrieval when reasoning over private documents.

Multi-agent systems represent a significant advancement in artificial intelligence, enabling complex problem-solving through coordinated specialized agents. However, these systems face fundamental challenges in context management, coordination efficiency, and scalable operation. This paper introduces a comprehensive framework for advancing multi-agent systems through Model Context Protocol (MCP), addressing these challenges through standardized context sharing and coordination mechanisms. We extend previous work on AI agent architectures by developing a unified theoretical foundation, advanced context management techniques, and scalable coordination patterns. Through detailed implementation case studies across enterprise knowledge management, collaborative research, and distributed problem-solving domains, we demonstrate significant performance improvements compared to traditional approaches. Our evaluation methodology provides a systematic assessment framework with benchmark tasks and datasets specifically designed for multi-agent systems. We identify current limitations, emerging research opportunities, and potential transformative applications across industries. This work contributes to the evolution of more capable, collaborative, and context-aware artificial intelligence systems that can effectively address complex real-world challenges.

This paper introduces a comprehensive system for detecting hallucinations in large language model (LLM) outputs in enterprise settings. We present a novel taxonomy of LLM responses specific to hallucination in enterprise applications, categorizing them into context-based, common knowledge, enterprise-specific, and innocuous statements. Our hallucination detection model HDM-2 validates LLM responses with respect to both context and generally known facts (common knowledge). It provides both hallucination scores and word-level annotations, enabling precise identification of problematic content. To evaluate it on context-based and common-knowledge hallucinations, we introduce a new dataset HDMBench. Experimental results demonstrate that HDM-2 out-performs existing approaches across RagTruth, TruthfulQA, and HDMBench datasets. This work addresses the specific challenges of enterprise deployment, including computational efficiency, domain specialization, and fine-grained error identification. Our evaluation dataset, model weights, and inference code are publicly available.

Foundation models, particularly those that incorporate Transformer architectures, have demonstrated exceptional performance in domains such as natural language processing and image processing. Adapting these models to structured data, like tables, however, introduces significant challenges. These difficulties are even more pronounced when addressing multi-table data linked via foreign key, which is prevalent in the enterprise realm and crucial for empowering business use cases. Despite its substantial impact, research focusing on such linked business tables within enterprise settings remains a significantly important yet underexplored domain. To address this, we introduce a curated dataset sourced from an Enterprise Resource Planning (ERP) system, featuring extensive linked tables. This dataset is specifically designed to support research endeavors in table representation learning. By providing access to authentic enterprise data, our goal is to potentially enhance the effectiveness and applicability of models for real-world business contexts.

Dependency graph, as a heterogeneous graph representing the intrinsic relationships between different pairs of system entities, is essential to many data analysis applications, such as root cause diagnosis, intrusion detection, etc. Given a well-trained dependency graph from a source domain and an immature dependency graph from a target domain, how can we extract the entity and dependency knowledge from the source to enhance the target? One way is to directly apply a mature dependency graph learned from a source domain to the target domain. But due to the domain variety problem, directly using the source dependency graph often can not achieve good performance. Traditional transfer learning methods mainly focus on numerical data and are not applicable. In this paper, we propose ACRET, a knowledge transfer based model for accelerating dependency graph learning from heterogeneous categorical event streams. In particular, we first propose an entity estimation model to filter out irrelevant entities from the source domain based on entity embedding and manifold learning. Only the entities with statistically high correlations are transferred to the target domain. On the surviving entities, we propose a dependency construction model for constructing the unbiased dependency relationships by solving a two-constraint optimization problem. The experimental results on synthetic and real-world datasets demonstrate the effectiveness and efficiency of ACRET. We also apply ACRET to a real enterprise security system for intrusion detection. Our method is able to achieve superior detection performance at least 20 days lead lag time in advance with more than 70% accuracy.

Business Intelligence (BI) is crucial in modern enterprises and billion-dollar business. Traditionally, technical experts like database administrators would manually prepare BI-models (e.g., in star or snowflake schemas) that join tables in data warehouses, before less-technical business users can run analytics using end-user dashboarding tools. However, the popularity of self-service BI (e.g., Tableau and Power-BI) in recent years creates a strong demand for less technical end-users to build BI-models themselves. We develop an Auto-BI system that can accurately predict BI models given a set of input tables, using a principled graph-based optimization problem we propose called k-Min-Cost-Arborescence (k-MCA), which holistically considers both local join prediction and global schema-graph structures, leveraging a graph-theoretical structure called arborescence. While we prove k-MCA is intractable and inapproximate in general, we develop novel algorithms that can solve k-MCA optimally, which is shown to be efficient in practice with sub-second latency and can scale to the largest BI-models we encounter (with close to 100 tables). Auto-BI is rigorously evaluated on a unique dataset with over 100K real BI models we harvested, as well as on 4 popular TPC benchmarks. It is shown to be both efficient and accurate, achieving over 0.9 F1-score on both real and synthetic benchmarks.

Recent innovation in large language models (LLMs), and their myriad use-cases have rapidly driven up the compute capacity demand for datacenter GPUs. Several cloud providers and other enterprises have made substantial plans of growth in their datacenters to support these new workloads. One of the key bottleneck resources in datacenters is power, and given the increasing model sizes of LLMs, they are becoming increasingly power intensive. In this paper, we show that there is a significant opportunity to oversubscribe power in LLM clusters. Power oversubscription improves the power efficiency of these datacenters, allowing more deployable servers per datacenter, and reduces the deployment time, since building new datacenters is slow. We extensively characterize the power consumption patterns of a variety of LLMs and their configurations. We identify the differences between the inference and training power consumption patterns. Based on our analysis of these LLMs, we claim that the average and peak power utilization in LLM clusters for inference should not be very high. Our deductions align with the data from production LLM clusters, revealing that inference workloads offer substantial headroom for power oversubscription. However, the stringent set of telemetry and controls that GPUs offer in a virtualized environment, makes it challenging to have a reliable and robust power oversubscription mechanism. We propose POLCA, our framework for power oversubscription that is robust, reliable, and readily deployable for GPU clusters. Using open-source models to replicate the power patterns observed in production, we simulate POLCA and demonstrate that we can deploy 30% more servers in the same GPU cluster for inference, with minimal performance loss

In the past few years, the growth of e-commerce and digital marketing in Vietnam has generated a huge volume of opinionated data. Analyzing those data would provide enterprises with insight for better business decisions. In this work, as part of the Advosights project, we study sentiment analysis of product reviews in Vietnamese. The final solution is based on Self-attention neural networks, a flexible architecture for text classification task with about 90.16% of accuracy in 0.0124 second, a very fast inference time.

LLMs and RAG systems are now capable of handling millions of input tokens or more. However, evaluating the output quality of such systems on long-context tasks remains challenging, as tasks like Needle-in-a-Haystack lack complexity. In this work, we argue that summarization can play a central role in such evaluation. We design a procedure to synthesize Haystacks of documents, ensuring that specific insights repeat across documents. The "Summary of a Haystack" (SummHay) task then requires a system to process the Haystack and generate, given a query, a summary that identifies the relevant insights and precisely cites the source documents. Since we have precise knowledge of what insights should appear in a haystack summary and what documents should be cited, we implement a highly reproducible automatic evaluation that can score summaries on two aspects - Coverage and Citation. We generate Haystacks in two domains (conversation, news), and perform a large-scale evaluation of 10 LLMs and corresponding 50 RAG systems. Our findings indicate that SummHay is an open challenge for current systems, as even systems provided with an Oracle signal of document relevance lag our estimate of human performance (56\%) by 10+ points on a Joint Score. Without a retriever, long-context LLMs like GPT-4o and Claude 3 Opus score below 20% on SummHay. We show SummHay can also be used to study enterprise RAG systems and position bias in long-context models. We hope future systems can equal and surpass human performance on SummHay.

The Model Context Protocol has emerged as a transformative standard for connecting large language models to external data sources and tools, rapidly gaining adoption across major AI providers and development platforms. However, existing benchmarks are overly simplistic and fail to capture real application challenges such as long-horizon reasoning and large, unfamiliar tool spaces. To address this critical gap, we introduce MCP-Universe, the first comprehensive benchmark specifically designed to evaluate LLMs in realistic and hard tasks through interaction with real-world MCP servers. Our benchmark encompasses 6 core domains spanning 11 different MCP servers: Location Navigation, Repository Management, Financial Analysis, 3D Design, Browser Automation, and Web Searching. To ensure rigorous evaluation, we implement execution-based evaluators, including format evaluators for agent format compliance, static evaluators for time-invariant content matching, and dynamic evaluators that automatically retrieve real-time ground truth for temporally sensitive tasks. Through extensive evaluation of leading LLMs, we find that even SOTA models such as GPT-5 (43.72%), Grok-4 (33.33%) and Claude-4.0-Sonnet (29.44%) exhibit significant performance limitations. In addition, our benchmark poses a significant long-context challenge for LLM agents, as the number of input tokens increases rapidly with the number of interaction steps. Moreover, it introduces an unknown-tools challenge, as LLM agents often lack familiarity with the precise usage of the MCP servers. Notably, enterprise-level agents like Cursor cannot achieve better performance than standard ReAct frameworks. Beyond evaluation, we open-source our extensible evaluation framework with UI support, enabling researchers and practitioners to seamlessly integrate new agents and MCP servers while fostering innovation in the rapidly evolving MCP ecosystem.

Large Language Models (LLMs) trained on code are revolutionizing the software development process. Increasingly, code LLMs are being integrated into software development environments to improve the productivity of human programmers, and LLM-based agents are beginning to show promise for handling complex tasks autonomously. Realizing the full potential of code LLMs requires a wide range of capabilities, including code generation, fixing bugs, explaining and documenting code, maintaining repositories, and more. In this work, we introduce the Granite series of decoder-only code models for code generative tasks, trained with code written in 116 programming languages. The Granite Code models family consists of models ranging in size from 3 to 34 billion parameters, suitable for applications ranging from complex application modernization tasks to on-device memory-constrained use cases. Evaluation on a comprehensive set of tasks demonstrates that Granite Code models consistently reaches state-of-the-art performance among available open-source code LLMs. The Granite Code model family was optimized for enterprise software development workflows and performs well across a range of coding tasks (e.g. code generation, fixing and explanation), making it a versatile all around code model. We release all our Granite Code models under an Apache 2.0 license for both research and commercial use.

As large language models are deployed in high-stakes enterprise applications, from healthcare to finance, ensuring adherence to organization-specific policies has become essential. Yet existing safety evaluations focus exclusively on universal harms. We present COMPASS (Company/Organization Policy Alignment Assessment), the first systematic framework for evaluating whether LLMs comply with organizational allowlist and denylist policies. We apply COMPASS to eight diverse industry scenarios, generating and validating 5,920 queries that test both routine compliance and adversarial robustness through strategically designed edge cases. Evaluating seven state-of-the-art models, we uncover a fundamental asymmetry: models reliably handle legitimate requests (>95% accuracy) but catastrophically fail at enforcing prohibitions, refusing only 13-40% of adversarial denylist violations. These results demonstrate that current LLMs lack the robustness required for policy-critical deployments, establishing COMPASS as an essential evaluation framework for organizational AI safety.

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

Workflows are a fundamental component of automation in enterprise platforms, enabling the orchestration of tasks, data processing, and system integrations. Despite being widely used, building workflows can be complex, often requiring manual configuration through low-code platforms or visual programming tools. To simplify this process, we explore the use of generative foundation models, particularly vision-language models (VLMs), to automatically generate structured workflows from visual inputs. Translating hand-drawn sketches or computer-generated diagrams into executable workflows is challenging due to the ambiguity of free-form drawings, variations in diagram styles, and the difficulty of inferring execution logic from visual elements. To address this, we introduce StarFlow, a framework for generating structured workflow outputs from sketches using vision-language models. We curate a diverse dataset of workflow diagrams -- including synthetic, manually annotated, and real-world samples -- to enable robust training and evaluation. We finetune and benchmark multiple vision-language models, conducting a series of ablation studies to analyze the strengths and limitations of our approach. Our results show that finetuning significantly enhances structured workflow generation, outperforming large vision-language models on this task.

Large language models (LLMs) have become essential tools in computer science, especially for tasks involving code understanding and generation. However, existing work does not address many of the unique challenges presented by code written for government applications. In particular, government enterprise software is often written in legacy languages like MUMPS or assembly language code (ALC) and the overall token lengths of these systems exceed the context window size for current commercially available LLMs. Additionally, LLMs are primarily trained on modern software languages and have undergone limited testing with legacy languages, making their ability to understand legacy languages unknown and, hence, an area for empirical study. This paper examines the application of LLMs in the modernization of legacy government code written in ALC and MUMPS, addressing the challenges of input limitations. We investigate various code-chunking methods to optimize the generation of summary module comments for legacy code files, evaluating the impact of code-chunking methods on the quality of documentation produced by different LLMs, including GPT-4o, Claude 3 Sonnet, Mixtral, and Llama 3. Our results indicate that LLMs can select partition points closely aligned with human expert partitioning. We also find that chunking approaches have significant impact on downstream tasks such as documentation generation. LLM-created partitions produce comments that are up to 20% more factual and up to 10% more useful than when humans create partitions. Therefore, we conclude that LLMs can be used as suitable replacements for human partitioning of large codebases during LLM-aided modernization.

Long sequences are critical for applications like RAG, long document summarization, multi-modality, etc., and modern LLMs, like Llama 4 Scout, support max sequence length of up to 10 million tokens. However, outside of enterprise labs, long sequence training is challenging for the AI community with limited system support in the open-source space. Out-of-box, even on a modern NVIDIA H100 80GB GPU cluster, training Llama 8B model with sequence over 32K runs out of memory on a basic Hugging Face (HF) model due to two reasons: i) LLM training workloads are not optimized to fully leverage a single GPU memory, ii) existing solutions for leveraging multiple GPU memory are not easily available to HF models, making long sequence training inaccessible. We address this with Arctic Long Sequence Training (ALST). It offers a combination of attention-agnostic single GPU and multi-GPU memory optimizations, that enables it to support out-of-box training of multi-million sequence length for a wide variety of HF models. ALST supports training Meta's Llama 8B model with 500K sequence length on a single H100 GPU, 3.7M on a single 8xH100 GPU node, and over 15M on a 4 node cluster, an increase of over 400x compared to the 32K baseline for the latter. ALST is fully compatible with HF models and open-sourced via Deepspeed https://www.deepspeed.ai/tutorials/ulysses-alst-sequence-pallellism/ and Arctic Training https://github.com/snowflakedb/ArcticTraining/blob/main/projects/sequence-parallelism/README.md.

This paper introduces a dynamic and actionable framework for securing agentic AI systems in enterprise deployment. We contend that safety and security are not merely fixed attributes of individual models but also emergent properties arising from the dynamic interactions among models, orchestrators, tools, and data within their operating environments. We propose a new way of identification of novel agentic risks through the lens of user safety. Although, for traditional LLMs and agentic models in isolation, safety and security has a clear separation, through the lens of safety in agentic systems, they appear to be connected. Building on this foundation, we define an operational agentic risk taxonomy that unifies traditional safety and security concerns with novel, uniquely agentic risks, including tool misuse, cascading action chains, and unintended control amplification among others. At the core of our approach is a dynamic agentic safety and security framework that operationalizes contextual agentic risk management by using auxiliary AI models and agents, with human oversight, to assist in contextual risk discovery, evaluation, and mitigation. We further address one of the most challenging aspects of safety and security of agentic systems: risk discovery through sandboxed, AI-driven red teaming. We demonstrate the framework effectiveness through a detailed case study of NVIDIA flagship agentic research assistant, AI-Q Research Assistant, showcasing practical, end-to-end safety and security evaluations in complex, enterprise-grade agentic workflows. This risk discovery phase finds novel agentic risks that are then contextually mitigated. We also release the dataset from our case study, containing traces of over 10,000 realistic attack and defense executions of the agentic workflow to help advance research in agentic safety.

AI coding agents have shown great progress on Python software engineering benchmarks like SWE-Bench, and for other languages like Java and C in benchmarks like Multi-SWE-Bench. However, C# -- a prominent enterprise language ranking #5 in the TIOBE index -- remains absent from such benchmarks. We introduce SWE-Sharp-Bench, a reproducible software engineering benchmark for C# featuring 150 instances from 17 repositories. Evaluating identical model-agent configurations across languages reveals a significant performance gap: while 70% of Python tasks in SWE-Bench Verified are solved, only 40% of our C# tasks are resolved. We open-source SWE-Sharp-Bench and our entire curation pipeline.

Recent multi-agent frameworks built upon large language models (LLMs) have demonstrated remarkable capabilities in complex task planning. However, in real-world enterprise environments, business workflows are typically composed through modularization and reuse of numerous subprocesses, resulting in intricate workflows characterized by lengthy and deeply nested execution paths. Such complexity poses significant challenges for LLM-driven orchestration, as extended reasoning chains and state-space explosions severely impact planning effectiveness and the proper sequencing of tool invocations. Therefore, developing an orchestration method with controllable structures capable of handling multi-layer nesting becomes a critical issue. To address this, we propose a novel structure-driven orchestration framework Self-Organizing Agent Network (SOAN). SOAN incrementally builds a formalized agent network by identifying and encapsulating structural units as independent agents, enhancing modularity and clarity in orchestration. Extensive evaluations were performed using multiple benchmarks as well as a real-world enterprise workflow dataset. Experimental results demonstrate that SOAN significantly outperforms state-of-the-art methods in terms of adaptability, fault tolerance, and execution efficiency.

This study introduces Query Attribute Modeling (QAM), a hybrid framework that enhances search precision and relevance by decomposing open text queries into structured metadata tags and semantic elements. QAM addresses traditional search limitations by automatically extracting metadata filters from free-form text queries, reducing noise and enabling focused retrieval of relevant items. Experimental evaluation using the Amazon Toys Reviews dataset (10,000 unique items with 40,000+ reviews and detailed product attributes) demonstrated QAM's superior performance, achieving a mean average precision at 5 (mAP@5) of 52.99\%. This represents significant improvement over conventional methods, including BM25 keyword search, encoder-based semantic similarity search, cross-encoder re-ranking, and hybrid search combining BM25 and semantic results via Reciprocal Rank Fusion (RRF). The results establish QAM as a robust solution for Enterprise Search applications, particularly in e-commerce systems.

U.S. national security customers have begun to utilize large language models, including enterprise versions of ``off-the-shelf'' models (e.g., ChatGPT) familiar to the public. This uptake will likely accelerate. However, recent studies suggest that off-the-shelf large language models frequently suggest escalatory actions when prompted with geopolitical or strategic scenarios. We demonstrate two simple, non-technical interventions to control these tendencies. Introducing these interventions into the experimental wargame design of a recent study, we substantially reduce escalation throughout the game. Calls to restrict the use of large language models in national security applications are thus premature. The U.S. government is already, and will continue, employing large language models for scenario planning and suggesting courses of action. Rather than warning against such applications, this study acknowledges the imminent adoption of large language models, and provides actionable measures to align them with national security goals, including escalation management.

Retrieval-Augmented Generation (RAG) represents a major advancement in natural language processing (NLP), combining large language models (LLMs) with information retrieval systems to enhance factual grounding, accuracy, and contextual relevance. This paper presents a comprehensive systematic review of RAG, tracing its evolution from early developments in open domain question answering to recent state-of-the-art implementations across diverse applications. The review begins by outlining the motivations behind RAG, particularly its ability to mitigate hallucinations and outdated knowledge in parametric models. Core technical components-retrieval mechanisms, sequence-to-sequence generation models, and fusion strategies are examined in detail. A year-by-year analysis highlights key milestones and research trends, providing insight into RAG's rapid growth. The paper further explores the deployment of RAG in enterprise systems, addressing practical challenges related to retrieval of proprietary data, security, and scalability. A comparative evaluation of RAG implementations is conducted, benchmarking performance on retrieval accuracy, generation fluency, latency, and computational efficiency. Persistent challenges such as retrieval quality, privacy concerns, and integration overhead are critically assessed. Finally, the review highlights emerging solutions, including hybrid retrieval approaches, privacy-preserving techniques, optimized fusion strategies, and agentic RAG architectures. These innovations point toward a future of more reliable, efficient, and context-aware knowledge-intensive NLP systems.

Spreadsheets are widely recognized as the most popular end-user programming tools, which blend the power of formula-based computation, with an intuitive table-based interface. Today, spreadsheets are used by billions of users to manipulate tables, most of whom are neither database experts nor professional programmers. Despite the success of spreadsheets, authoring complex formulas remains challenging, as non-technical users need to look up and understand non-trivial formula syntax. To address this pain point, we leverage the observation that there is often an abundance of similar-looking spreadsheets in the same organization, which not only have similar data, but also share similar computation logic encoded as formulas. We develop an Auto-Formula system that can accurately predict formulas that users want to author in a target spreadsheet cell, by learning and adapting formulas that already exist in similar spreadsheets, using contrastive-learning techniques inspired by "similar-face recognition" from compute vision. Extensive evaluations on over 2K test formulas extracted from real enterprise spreadsheets show the effectiveness of Auto-Formula over alternatives. Our benchmark data is available at https://github.com/microsoft/Auto-Formula to facilitate future research.

Large Language Models (LLM) have shown remarkable language capabilities fueling attempts to integrate them into applications across a wide range of domains. An important application area is question answering over private enterprise documents where the main considerations are data security, which necessitates applications that can be deployed on-prem, limited computational resources and the need for a robust application that correctly responds to queries. Retrieval-Augmented Generation (RAG) has emerged as the most prominent framework for building LLM-based applications. While building a RAG is relatively straightforward, making it robust and a reliable application requires extensive customization and relatively deep knowledge of the application domain. We share our experiences building and deploying an LLM application for question answering over private organizational documents. Our application combines the use of RAG with a finetuned open-source LLM. Additionally, our system, which we call Tree-RAG (T-RAG), uses a tree structure to represent entity hierarchies within the organization. This is used to generate a textual description to augment the context when responding to user queries pertaining to entities within the organization's hierarchy. Our evaluations show that this combination performs better than a simple RAG or finetuning implementation. Finally, we share some lessons learned based on our experiences building an LLM application for real-world use.

Accumulation of corporate data in the cloud has attracted more enterprise applications to the cloud creating data gravity. As a consequence, network traffic has become more cloud centric. This increase in cloud centric traffic poses new challenges in designing learning systems for streaming data due to class imbalance. The number of classes plays a vital role in the accuracy of the classifiers built from the data streams. In this paper, we present a vector quantization-based sampling method, which substantially reduces the class imbalance in data streams. We demonstrate its effectiveness by conducting experiments on network traffic and anomaly dataset with commonly used ML model building methods; Multilayered Perceptron on TensorFlow backend, Support Vector Machines, K-Nearest Neighbour, and Random Forests. We built models using parallel processing, batch processing, and randomly selecting samples. We show that the accuracy of classification models improves when the data streams are pre-processed with our method. We used out of the box hyper-parameters of these classifiers and auto sklearn for hyperparameter optimization.

Over the last several decades, software has been woven into the fabric of every aspect of our society. As software development surges and code infrastructure of enterprise applications ages, it is now more critical than ever to increase software development productivity and modernize legacy applications. Advances in deep learning and machine learning algorithms have enabled numerous breakthroughs, motivating researchers to leverage AI techniques to improve software development efficiency. Thus, the fast-emerging research area of AI for Code has garnered new interest and gathered momentum. In this paper, we present a large-scale dataset CodeNet, consisting of over 14 million code samples and about 500 million lines of code in 55 different programming languages, which is aimed at teaching AI to code. In addition to its large scale, CodeNet has a rich set of high-quality annotations to benchmark and help accelerate research in AI techniques for a variety of critical coding tasks, including code similarity and classification, code translation between a large variety of programming languages, and code performance (runtime and memory) improvement techniques. Additionally, CodeNet provides sample input and output test sets for 98.5% of the code samples, which can be used as an oracle for determining code correctness and potentially guide reinforcement learning for code quality improvements. As a usability feature, we provide several pre-processing tools in CodeNet to transform source code into representations that can be readily used as inputs into machine learning models. Results of code classification and code similarity experiments using the CodeNet dataset are provided as a reference. We hope that the scale, diversity and rich, high-quality annotations of CodeNet will offer unprecedented research opportunities at the intersection of AI and Software Engineering.

Given a large number of low-level heterogeneous categorical alerts from an anomaly detection system, how to characterize complex relationships between different alerts, filter out false positives, and deliver trustworthy rankings and suggestions to end users? This problem is motivated by and generalized from applications in enterprise security and attack scenario reconstruction. While existing techniques focus on either reconstructing abnormal scenarios or filtering out false positive alerts, it can be more advantageous to consider the two perspectives simultaneously in order to improve detection accuracy and better understand anomaly behaviors. In this paper, we propose CAR, a collaborative alerts ranking framework that exploits both temporal and content correlations from heterogeneous categorical alerts. CAR first builds a tree-based model to capture both short-term correlations and long-term dependencies in each alert sequence, which identifies abnormal action sequences. Then, an embedding-based model is employed to learn the content correlations between alerts via their heterogeneous categorical attributes. Finally, by incorporating both temporal and content dependencies into one optimization framework, CAR ranks both alerts and their corresponding alert patterns. Our experiments, using real-world enterprise monitoring data and real attacks launched by professional hackers, show that CAR can accurately identify true positive alerts and successfully reconstruct attack scenarios at the same time.

Intrusion Detection and Prevention Systems (IDS/IPS) in large enterprises can generate hundreds of thousands of alerts per hour, overwhelming analysts with logs requiring rapidly evolving expertise. Conventional machine-learning detectors reduce alert volume but still yield many false positives, while standard Retrieval-Augmented Generation (RAG) pipelines often retrieve irrelevant context and fail to justify predictions. We present CyberRAG, a modular agent-based RAG framework that delivers real-time classification, explanation, and structured reporting for cyber-attacks. A central LLM agent orchestrates: (i) fine-tuned classifiers specialized by attack family; (ii) tool adapters for enrichment and alerting; and (iii) an iterative retrieval-and-reason loop that queries a domain-specific knowledge base until evidence is relevant and self-consistent. Unlike traditional RAG, CyberRAG adopts an agentic design that enables dynamic control flow and adaptive reasoning. This architecture autonomously refines threat labels and natural-language justifications, reducing false positives and enhancing interpretability. It is also extensible: new attack types can be supported by adding classifiers without retraining the core agent. CyberRAG was evaluated on SQL Injection, XSS, and SSTI, achieving over 94\% accuracy per class and a final classification accuracy of 94.92\% through semantic orchestration. Generated explanations reached 0.94 in BERTScore and 4.9/5 in GPT-4-based expert evaluation, with robustness preserved against adversarial and unseen payloads. These results show that agentic, specialist-oriented RAG can combine high detection accuracy with trustworthy, SOC-ready prose, offering a flexible path toward partially automated cyber-defense workflows.

Leveraging large language models in real-world settings often entails a need to utilize domain-specific data and tools in order to follow the complex regulations that need to be followed for acceptable use. Within financial sectors, modern enterprises increasingly rely on Retrieval-Augmented Generation (RAG) systems to address complex compliance requirements in financial document workflows. However, existing solutions struggle to account for the inherent heterogeneity of data (e.g., text, tables, diagrams) and evolving nature of regulatory standards used in financial filings, leading to compromised accuracy in critical information extraction. We propose the FinSage framework as a solution, utilizing a multi-aspect RAG framework tailored for regulatory compliance analysis in multi-modal financial documents. FinSage introduces three innovative components: (1) a multi-modal pre-processing pipeline that unifies diverse data formats and generates chunk-level metadata summaries, (2) a multi-path sparse-dense retrieval system augmented with query expansion (HyDE) and metadata-aware semantic search, and (3) a domain-specialized re-ranking module fine-tuned via Direct Preference Optimization (DPO) to prioritize compliance-critical content. Extensive experiments demonstrate that FinSage achieves an impressive recall of 92.51% on 75 expert-curated questions derived from surpasses the best baseline method on the FinanceBench question answering datasets by 24.06% in accuracy. Moreover, FinSage has been successfully deployed as financial question-answering agent in online meetings, where it has already served more than 1,200 people.

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.

Spellchecking is one of the most fundamental and widely used search features. Correcting incorrectly spelled user queries not only enhances the user experience but is expected by the user. However, most widely available spellchecking solutions are either lower accuracy than state-of-the-art solutions or too slow to be used for search use cases where latency is a key requirement. Furthermore, most innovative recent architectures focus on English and are not trained in a multilingual fashion and are trained for spell correction in longer text, which is a different paradigm from spell correction for user queries, where context is sparse (most queries are 1-2 words long). Finally, since most enterprises have unique vocabularies such as product names, off-the-shelf spelling solutions fall short of users' needs. In this work, we build a multilingual spellchecker that is extremely fast and scalable and that adapts its vocabulary and hence speller output based on a specific product's needs. Furthermore, our speller out-performs general purpose spellers by a wide margin on in-domain datasets. Our multilingual speller is used in search in Adobe products, powering autocomplete in various applications.

Skills play a central role in the job market and many human resources (HR) processes. In the wake of other digital experiences, today's online job market has candidates expecting to see the right opportunities based on their skill set. Similarly, enterprises increasingly need to use data to guarantee that the skills within their workforce remain future-proof. However, structured information about skills is often missing, and processes building on self- or manager-assessment have shown to struggle with issues around adoption, completeness, and freshness of the resulting data. Extracting skills is a highly challenging task, given the many thousands of possible skill labels mentioned either explicitly or merely described implicitly and the lack of finely annotated training corpora. Previous work on skill extraction overly simplifies the task to an explicit entity detection task or builds on manually annotated training data that would be infeasible if applied to a complete vocabulary of skills. We propose an end-to-end system for skill extraction, based on distant supervision through literal matching. We propose and evaluate several negative sampling strategies, tuned on a small validation dataset, to improve the generalization of skill extraction towards implicitly mentioned skills, despite the lack of such implicit skills in the distantly supervised data. We observe that using the ESCO taxonomy to select negative examples from related skills yields the biggest improvements, and combining three different strategies in one model further increases the performance, up to 8 percentage points in RP@5. We introduce a manually annotated evaluation benchmark for skill extraction based on the ESCO taxonomy, on which we validate our models. We release the benchmark dataset for research purposes to stimulate further research on the task.

Cyber attacks pose existential threats to nations and enterprises. Current practice favors piece-wise analysis using threat-models in the stead of rigorous cyber terrain analysis and intelligence preparation of the battlefield. Automated penetration testing using reinforcement learning offers a new and promising approach for developing methodologies that are driven by network structure and cyber terrain, that can be later interpreted in terms of threat-models, but that are principally network-driven analyses. This paper presents a novel method for crown jewel analysis termed CJA-RL that uses reinforcement learning to identify key terrain and avenues of approach for exploiting crown jewels. In our experiment, CJA-RL identified ideal entry points, choke points, and pivots for exploiting a network with multiple crown jewels, exemplifying how CJA-RL and reinforcement learning for penetration testing generally can benefit computer network operations workflows.

The alignment of large language models is usually done by model providers to add or control behaviors that are common or universally understood across use cases and contexts. In contrast, in this article, we present an approach and architecture that empowers application developers to tune a model to their particular values, social norms, laws and other regulations, and orchestrate between potentially conflicting requirements in context. We lay out three main components of such an Alignment Studio architecture: Framers, Instructors, and Auditors that work in concert to control the behavior of a language model. We illustrate this approach with a running example of aligning a company's internal-facing enterprise chatbot to its business conduct guidelines.

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Even for a conservative estimate, 80% of enterprise data reside in unstructured files, stored in data lakes that accommodate heterogeneous formats. Classical search engines can no longer meet information seeking needs, especially when the task is to browse and explore for insight formulation. In other words, there are no obvious search keywords to use. Knowledge graphs, due to their natural visual appeals that reduce the human cognitive load, become the winning candidate for heterogeneous data integration and knowledge representation. In this paper, we introduce Docs2KG, a novel framework designed to extract multimodal information from diverse and heterogeneous unstructured documents, including emails, web pages, PDF files, and Excel files. Dynamically generates a unified knowledge graph that represents the extracted key information, Docs2KG enables efficient querying and exploration of document data lakes. Unlike existing approaches that focus on domain-specific data sources or pre-designed schemas, Docs2KG offers a flexible and extensible solution that can adapt to various document structures and content types. The proposed framework unifies data processing supporting a multitude of downstream tasks with improved domain interpretability. Docs2KG is publicly accessible at https://docs2kg.ai4wa.com, and a demonstration video is available at https://docs2kg.ai4wa.com/Video.

There have been growing discussions on estimating and subsequently reducing the operational carbon footprint of enterprise data centers. The design and intelligent control for data centers have an important impact on data center carbon footprint. In this paper, we showcase PyDCM, a Python library that enables extremely fast prototyping of data center design and applies reinforcement learning-enabled control with the purpose of evaluating key sustainability metrics including carbon footprint, energy consumption, and observing temperature hotspots. We demonstrate these capabilities of PyDCM and compare them to existing works in EnergyPlus for modeling data centers. PyDCM can also be used as a standalone Gymnasium environment for demonstrating sustainability-focused data center control.

The quality of underlying training data is very crucial for building performant machine learning models with wider generalizabilty. However, current machine learning (ML) tools lack streamlined processes for improving the data quality. So, getting data quality insights and iteratively pruning the errors to obtain a dataset which is most representative of downstream use cases is still an ad-hoc manual process. Our work addresses this data tooling gap, required to build improved ML workflows purely through data-centric techniques. More specifically, we introduce a systematic framework for (1) finding noisy or mislabelled samples in the dataset and, (2) identifying the most informative samples, which when included in training would provide maximal model performance lift. We demonstrate the efficacy of our framework on public as well as private enterprise datasets of two Fortune 500 companies, and are confident this work will form the basis for ML teams to perform more intelligent data discovery and pruning.