Daily Papers

Incident management (IM) is central to the reliability of large-scale cloud systems. Yet manual IM, where on-call engineers examine metrics, logs, and traces is labor-intensive and error-prone in the face of massive and heterogeneous observability data. Existing automated IM approaches often struggle to generalize across systems, provide limited interpretability, and incur high deployment costs, which hinders adoption in practice. In this paper, we present OpsAgent, a lightweight, self-evolving multi-agent system for IM that employs a training-free data processor to convert heterogeneous observability data into structured textual descriptions, along with a multi-agent collaboration framework that makes diagnostic inference transparent and auditable. To support continual capability growth, OpsAgent also introduces a dual self-evolution mechanism that integrates internal model updates with external experience accumulation, thereby closing the deployment loop. Comprehensive experiments on the OPENRCA benchmark demonstrate state-of-the-art performance and show that OpsAgent is generalizable, interpretable, cost-efficient, and self-evolving, making it a practically deployable and sustainable solution for long-term operation in real-world cloud systems.

Effective incident management in large-scale IT systems relies on troubleshooting guides (TSGs), but their manual execution is slow and error-prone. While recent advances in LLMs offer promise for automating incident management tasks, existing LLM-based solutions lack specialized support for several key challenges, including managing TSG quality issues, interpreting complex control flow, handling data-intensive queries, and exploiting execution parallelism. We first conducted an empirical study on 92 real-world TSGs, and, guided by our findings, we present StepFly, a novel end-to-end agentic framework for troubleshooting guide automation. Our approach features a three-stage workflow: the first stage provides a comprehensive guide together with a tool, TSG Mentor, to assist SREs in improving TSG quality; the second stage performs offline preprocessing using LLMs to extract structured execution DAGs from unstructured TSGs and to create dedicated Query Preparation Plugins (QPPs); and the third stage executes online using a DAG-guided scheduler-executor framework with a memory system to guarantee correct workflow and support parallel execution of independent steps. Our empirical evaluation on a collection of real-world TSGs and incidents demonstrates that StepFly achieves a ~94% success rate on GPT-4.1, outperforming baselines with less time and token consumption. Furthermore, it achieves a remarkable execution time reduction of 32.9% to 70.4% for parallelizable TSGs.

Automated incident management plays a pivotal role in large-scale microservice systems. However, many existing methods rely solely on single-modal data (e.g., metrics, logs, and traces) and struggle to simultaneously address multiple downstream tasks, including anomaly detection (AD), failure triage (FT), and root cause localization (RCL). Moreover, the lack of clear reasoning evidence in current techniques often leads to insufficient interpretability. To address these limitations, we propose TrioXpert, an end-to-end incident management framework capable of fully leveraging multimodal data. TrioXpert designs three independent data processing pipelines based on the inherent characteristics of different modalities, comprehensively characterizing the operational status of microservice systems from both numerical and textual dimensions. It employs a collaborative reasoning mechanism using large language models (LLMs) to simultaneously handle multiple tasks while providing clear reasoning evidence to ensure strong interpretability. We conducted extensive evaluations on two microservice system datasets, and the experimental results demonstrate that TrioXpert achieves outstanding performance in AD (improving by 4.7% to 57.7%), FT (improving by 2.1% to 40.6%), and RCL (improving by 1.6% to 163.1%) tasks. TrioXpert has also been deployed in Lenovo's production environment, demonstrating substantial gains in diagnostic efficiency and accuracy.

This research showcases the innovative integration of Large Language Models into machine learning workflows for traffic incident management, focusing on the classification of incident severity using accident reports. By leveraging features generated by modern language models alongside conventional data extracted from incident reports, our research demonstrates improvements in the accuracy of severity classification across several machine learning algorithms. Our contributions are threefold. First, we present an extensive comparison of various machine learning models paired with multiple large language models for feature extraction, aiming to identify the optimal combinations for accurate incident severity classification. Second, we contrast traditional feature engineering pipelines with those enhanced by language models, showcasing the superiority of language-based feature engineering in processing unstructured text. Third, our study illustrates how merging baseline features from accident reports with language-based features can improve the severity classification accuracy. This comprehensive approach not only advances the field of incident management but also highlights the cross-domain application potential of our methodology, particularly in contexts requiring the prediction of event outcomes from unstructured textual data or features translated into textual representation. Specifically, our novel methodology was applied to three distinct datasets originating from the United States, the United Kingdom, and Queensland, Australia. This cross-continental application underlines the robustness of our approach, suggesting its potential for widespread adoption in improving incident management processes globally.

Major cloud providers have employed advanced AI-based solutions like large language models to aid humans in identifying the root causes of cloud incidents. Despite the growing prevalence of AI-driven assistants in the root cause analysis process, their effectiveness in assisting on-call engineers is constrained by low accuracy due to the intrinsic difficulty of the task, a propensity for LLM-based approaches to hallucinate, and difficulties in distinguishing these well-disguised hallucinations. To address this challenge, we propose to perform confidence estimation for the predictions to help on-call engineers make decisions on whether to adopt the model prediction. Considering the black-box nature of many LLM-based root cause predictors, fine-tuning or temperature-scaling-based approaches are inapplicable. We therefore design an innovative confidence estimation framework based on prompting retrieval-augmented large language models (LLMs) that demand a minimal amount of information from the root cause predictor. This approach consists of two scoring phases: the LLM-based confidence estimator first evaluates its confidence in making judgments in the face of the current incident that reflects its ``grounded-ness" level in reference data, then rates the root cause prediction based on historical references. An optimization step combines these two scores for a final confidence assignment. We show that our method is able to produce calibrated confidence estimates for predicted root causes, validate the usefulness of retrieved historical data and the prompting strategy as well as the generalizability across different root cause prediction models. Our study takes an important move towards reliably and effectively embedding LLMs into cloud incident management systems.

This paper introduces a new IncidentAI dataset for safety prevention. Different from prior corpora that usually contain a single task, our dataset comprises three tasks: named entity recognition, cause-effect extraction, and information retrieval. The dataset is annotated by domain experts who have at least six years of practical experience as high-pressure gas conservation managers. We validate the contribution of the dataset in the scenario of safety prevention. Preliminary results on the three tasks show that NLP techniques are beneficial for analyzing incident reports to prevent future failures. The dataset facilitates future research in NLP and incident management communities. The access to the dataset is also provided (the IncidentAI dataset is available at: https://github.com/Cinnamon/incident-ai-dataset).

Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 100 datasets representing diverse business use cases such as finance and incident management, each accompanied by a carefully curated set of insights planted in the datasets. Second, unlike existing benchmarks focusing on answering single queries, InsightBench evaluates agents based on their ability to perform end-to-end data analytics, including formulating questions, interpreting answers, and generating a summary of insights and actionable steps. Third, we conducted comprehensive quality assurance to ensure that each dataset in the benchmark had clear goals and included relevant and meaningful questions and analysis. Furthermore, we implement a two-way evaluation mechanism using LLaMA-3 as an effective, open-source evaluator to assess agents' ability to extract insights. We also propose AgentPoirot, our baseline data analysis agent capable of performing end-to-end data analytics. Our evaluation on InsightBench shows that AgentPoirot outperforms existing approaches (such as Pandas Agent) that focus on resolving single queries. We also compare the performance of open- and closed-source LLMs and various evaluation strategies. Overall, this benchmark serves as a testbed to motivate further development in comprehensive automated data analytics and can be accessed here: https://github.com/ServiceNow/insight-bench.

AI agents often fail in ways that are difficult to localize because executions are probabilistic, long-horizon, multi-agent, and mediated by noisy tool outputs. We address this gap by manually annotating failed agent runs and release a novel benchmark of 115 failed trajectories spanning structured API workflows, incident management, and open-ended web/file tasks. Each trajectory is annotated with a critical failure step and a category from a grounded-theory derived, cross-domain failure taxonomy. To mitigate the human cost of failure attribution, we present AGENTRX, an automated domain-agnostic diagnostic framework that pinpoints the critical failure step in a failed agent trajectory. It synthesizes constraints, evaluates them step-by-step, and produces an auditable validation log of constraint violations with associated evidence; an LLM-based judge uses this log to localize the critical step and category. Our framework improves step localization and failure attribution over existing baselines across three domains.

Detecting traversable pathways in unstructured outdoor environments remains a significant challenge for autonomous robots, especially in critical applications such as wide-area search and rescue, as well as incident management scenarios like forest fires. Existing datasets and models primarily target urban settings or wide, vehicle-traversable off-road tracks, leaving a substantial gap in addressing the complexity of narrow, trail-like off-road scenarios. To address this, we introduce the Trail-based Off-road Multimodal Dataset (TOMD), a comprehensive dataset specifically designed for such environments. TOMD features high-fidelity multimodal sensor data -- including 128-channel LiDAR, stereo imagery, GNSS, IMU, and illumination measurements -- collected through repeated traversals under diverse conditions. We also propose a dynamic multiscale data fusion model for accurate traversable pathway prediction. The study analyzes the performance of early, cross, and mixed fusion strategies under varying illumination levels. Results demonstrate the effectiveness of our approach and the relevance of illumination in segmentation performance. We publicly release TOMD at https://github.com/yyyxs1125/TMOD to support future research in trail-based off-road navigation.

In addition to enhancing traffic safety and facilitating prompt emergency response, traffic incident detection plays an indispensable role in intelligent transportation systems by providing real-time traffic status information. This enables the realization of intelligent traffic control and management. Previous research has identified that apart from employing advanced algorithmic models, the effectiveness of detection is also significantly influenced by challenges related to acquiring large datasets and addressing dataset imbalances. A hybrid model combining transformer and generative adversarial networks (GANs) is proposed to address these challenges. Experiments are conducted on four real datasets to validate the superiority of the transformer in traffic incident detection. Additionally, GANs are utilized to expand the dataset and achieve a balanced ratio of 1:4, 2:3, and 1:1. The proposed model is evaluated against the baseline model. The results demonstrate that the proposed model enhances the dataset size, balances the dataset, and improves the performance of traffic incident detection in various aspects.

The proposed IncidentResponseGPT framework - a novel system that applies generative artificial intelligence (AI) to potentially enhance the efficiency and effectiveness of traffic incident response. This model allows for synthesis of region-specific incident response guidelines and generates incident response plans adapted to specific area, aiming to expedite decision-making for traffic management authorities. This approach aims to accelerate incident resolution times by suggesting various recommendations (e.g. optimal rerouting strategies, estimating resource needs) to minimize the overall impact on the urban traffic network. The system suggests specific actions, including dynamic lane closures, optimized rerouting and dispatching appropriate emergency resources. IncidentResponseGPT employs the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) to rank generated response plans based on criteria like impact minimization and resource efficiency based on their proximity to an human-proposed solution.

Incident response (IR) is a critical aspect of cybersecurity, requiring rapid decision-making and coordinated efforts to address cyberattacks effectively. Leveraging large language models (LLMs) as intelligent agents offers a novel approach to enhancing collaboration and efficiency in IR scenarios. This paper explores the application of LLM-based multi-agent collaboration using the Backdoors & Breaches framework, a tabletop game designed for cybersecurity training. We simulate real-world IR dynamics through various team structures, including centralized, decentralized, and hybrid configurations. By analyzing agent interactions and performance across these setups, we provide insights into optimizing multi-agent collaboration for incident response. Our findings highlight the potential of LLMs to enhance decision-making, improve adaptability, and streamline IR processes, paving the way for more effective and coordinated responses to cyber threats.

Incident response (IR) requires fast, coordinated, and well-informed decision-making to contain and mitigate cyber threats. While large language models (LLMs) have shown promise as autonomous agents in simulated IR settings, their reasoning is often limited by a lack of access to external knowledge. In this work, we present AutoBnB-RAG, an extension of the AutoBnB framework that incorporates retrieval-augmented generation (RAG) into multi-agent incident response simulations. Built on the Backdoors & Breaches (B&B) tabletop game environment, AutoBnB-RAG enables agents to issue retrieval queries and incorporate external evidence during collaborative investigations. We introduce two retrieval settings: one grounded in curated technical documentation (RAG-Wiki), and another using narrative-style incident reports (RAG-News). We evaluate performance across eight team structures, including newly introduced argumentative configurations designed to promote critical reasoning. To validate practical utility, we also simulate real-world cyber incidents based on public breach reports, demonstrating AutoBnB-RAG's ability to reconstruct complex multi-stage attacks. Our results show that retrieval augmentation improves decision quality and success rates across diverse organizational models. This work demonstrates the value of integrating retrieval mechanisms into LLM-based multi-agent systems for cybersecurity decision-making.

Natural disasters, such as floods, tornadoes, or wildfires, are increasingly pervasive as the Earth undergoes global warming. It is difficult to predict when and where an incident will occur, so timely emergency response is critical to saving the lives of those endangered by destructive events. Fortunately, technology can play a role in these situations. Social media posts can be used as a low-latency data source to understand the progression and aftermath of a disaster, yet parsing this data is tedious without automated methods. Prior work has mostly focused on text-based filtering, yet image and video-based filtering remains largely unexplored. In this work, we present the Incidents1M Dataset, a large-scale multi-label dataset which contains 977,088 images, with 43 incident and 49 place categories. We provide details of the dataset construction, statistics and potential biases; introduce and train a model for incident detection; and perform image-filtering experiments on millions of images on Flickr and Twitter. We also present some applications on incident analysis to encourage and enable future work in computer vision for humanitarian aid. Code, data, and models are available at http://incidentsdataset.csail.mit.edu.

Large language models (LLMs) promise to accelerate incident response in production systems, yet single-agent approaches generate vague, unusable recommendations. We present MyAntFarm.ai, a reproducible containerized framework demonstrating that multi-agent orchestration fundamentally transforms LLM-based incident response quality. Through 348 controlled trials comparing single-agent copilot versus multi-agent systems on identical incident scenarios, we find that multi-agent orchestration achieves 100% actionable recommendation rate versus 1.7% for single-agent approaches, an 80 times improvement in action specificity and 140 times improvement in solution correctness. Critically, multi-agent systems exhibit zero quality variance across all trials, enabling production SLA commitments impossible with inconsistent single-agent outputs. Both architectures achieve similar comprehension latency (approx.40s), establishing that the architectural value lies in deterministic quality, not speed. We introduce Decision Quality (DQ), a novel metric capturing validity, specificity, and correctness properties essential for operational deployment that existing LLM metrics do not address. These findings reframe multi-agent orchestration from a performance optimization to a production-readiness requirement for LLM-based incident response. All code, Docker configurations, and trial data are publicly available for reproduction.

Responding to natural disasters, such as earthquakes, floods, and wildfires, is a laborious task performed by on-the-ground emergency responders and analysts. Social media has emerged as a low-latency data source to quickly understand disaster situations. While most studies on social media are limited to text, images offer more information for understanding disaster and incident scenes. However, no large-scale image datasets for incident detection exists. In this work, we present the Incidents Dataset, which contains 446,684 images annotated by humans that cover 43 incidents across a variety of scenes. We employ a baseline classification model that mitigates false-positive errors and we perform image filtering experiments on millions of social media images from Flickr and Twitter. Through these experiments, we show how the Incidents Dataset can be used to detect images with incidents in the wild. Code, data, and models are available online at http://incidentsdataset.csail.mit.edu.

Automatic detection of natural disasters and incidents has become more important as a tool for fast response. There have been many studies to detect incidents using still images and text. However, the number of approaches that exploit temporal information is rather limited. One of the main reasons for this is that a diverse video dataset with various incident types does not exist. To address this need, in this paper we present a video dataset, Video Dataset of Incidents, VIDI, that contains 4,534 video clips corresponding to 43 incident categories. Each incident class has around 100 videos with a duration of ten seconds on average. To increase diversity, the videos have been searched in several languages. To assess the performance of the recent state-of-the-art approaches, Vision Transformer and TimeSformer, as well as to explore the contribution of video-based information for incident classification, we performed benchmark experiments on the VIDI and Incidents Dataset. We have shown that the recent methods improve the incident classification accuracy. We have found that employing video data is very beneficial for the task. By using the video data, the top-1 accuracy is increased to 76.56% from 67.37%, which was obtained using a single frame. VIDI will be made publicly available. Additional materials can be found at the following link: https://github.com/vididataset/VIDI.

Wildfires have become increasingly frequent, irregular, and severe in recent years. Understanding how affected populations perceive and respond during wildfire crises is critical for timely and empathetic disaster response. Social media platforms offer a crowd-sourced channel to capture evolving public discourse, providing hyperlocal information and insight into public sentiment. This study analyzes Reddit discourse during the 2025 Los Angeles wildfires, spanning from the onset of the disaster to full containment. We collect 385 posts and 114,879 comments related to the Palisades and Eaton fires. We adopt topic modeling methods to identify the latent topics, enhanced by large language models (LLMs) and human-in-the-loop (HITL) refinement. Furthermore, we develop a hierarchical framework to categorize latent topics, consisting of two main categories, Situational Awareness (SA) and Crisis Narratives (CN). The volume of SA category closely aligns with real-world fire progressions, peaking within the first 2-5 days as the fires reach the maximum extent. The most frequent co-occurring category set of public health and safety, loss and damage, and emergency resources expands on a wide range of health-related latent topics, including environmental health, occupational health, and one health. Grief signals and mental health risks consistently accounted for 60 percentage and 40 percentage of CN instances, respectively, with the highest total volume occurring at night. This study contributes the first annotated social media dataset on the 2025 LA fires, and introduces a scalable multi-layer framework that leverages topic modeling for crisis discourse analysis. By identifying persistent public health concerns, our results can inform more empathetic and adaptive strategies for disaster response, public health communication, and future research in comparable climate-related disaster events.

Prior art in traffic incident detection relies on high sensor coverage and is primarily based on decision-tree and random forest models that have limited representation capacity and, as a result, cannot detect incidents with high accuracy. This paper presents IncidentNet - a novel approach for classifying, localizing, and estimating the severity of traffic incidents using deep learning models trained on data captured from sparsely placed sensors in urban environments. Our model works on microscopic traffic data that can be collected using cameras installed at traffic intersections. Due to the unavailability of datasets that provide microscopic traffic details and traffic incident details simultaneously, we also present a methodology to generate a synthetic microscopic traffic dataset that matches given macroscopic traffic data. IncidentNet achieves a traffic incident detection rate of 98%, with false alarm rates of less than 7% in 197 seconds on average in urban environments with cameras on less than 20% of the traffic intersections.