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Aug 12

Automating the Enterprise with Foundation Models

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

  • 6 authors
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May 3, 2024 1

KARL: Knowledge Agents via Reinforcement Learning

We present a system for training enterprise search agents via reinforcement learning that achieves state-of-the-art performance across a diverse suite of hard-to-verify agentic search tasks. Our work makes four core contributions. First, we introduce KARLBench, a multi-capability evaluation suite spanning six distinct search regimes, including constraint-driven entity search, cross-document report synthesis, tabular numerical reasoning, exhaustive entity retrieval, procedural reasoning over technical documentation, and fact aggregation over internal enterprise notes. Second, we show that models trained across heterogeneous search behaviors generalize substantially better than those optimized for any single benchmark. Third, we develop an agentic synthesis pipeline that employs long-horizon reasoning and tool use to generate diverse, grounded, and high-quality training data, with iterative bootstrapping from increasingly capable models. Fourth, we propose a new post-training paradigm based on iterative large-batch off-policy RL that is sample efficient, robust to train-inference engine discrepancies, and naturally extends to multi-task training with out-of-distribution generalization. Compared to Claude 4.6 and GPT 5.2, KARL is Pareto-optimal on KARLBench across cost-quality and latency-quality trade-offs, including tasks that were out-of-distribution during training. With sufficient test-time compute, it surpasses the strongest closed models. These results show that tailored synthetic data in combination with multi-task reinforcement learning enables cost-efficient and high-performing knowledge agents for grounded reasoning.

databricks Databricks
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Mar 5 1