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Aug 12

Triple-BERT: Do We Really Need MARL for Order Dispatch on Ride-Sharing Platforms?

On-demand ride-sharing platforms, such as Uber and Lyft, face the intricate real-time challenge of bundling and matching passengers-each with distinct origins and destinations-to available vehicles, all while navigating significant system uncertainties. Due to the extensive observation space arising from the large number of drivers and orders, order dispatching, though fundamentally a centralized task, is often addressed using Multi-Agent Reinforcement Learning (MARL). However, independent MARL methods fail to capture global information and exhibit poor cooperation among workers, while Centralized Training Decentralized Execution (CTDE) MARL methods suffer from the curse of dimensionality. To overcome these challenges, we propose Triple-BERT, a centralized Single Agent Reinforcement Learning (MARL) method designed specifically for large-scale order dispatching on ride-sharing platforms. Built on a variant TD3, our approach addresses the vast action space through an action decomposition strategy that breaks down the joint action probability into individual driver action probabilities. To handle the extensive observation space, we introduce a novel BERT-based network, where parameter reuse mitigates parameter growth as the number of drivers and orders increases, and the attention mechanism effectively captures the complex relationships among the large pool of driver and orders. We validate our method using a real-world ride-hailing dataset from Manhattan. Triple-BERT achieves approximately an 11.95% improvement over current state-of-the-art methods, with a 4.26% increase in served orders and a 22.25% reduction in pickup times. Our code, trained model parameters, and processed data are publicly available at the repository https://github.com/RS2002/Triple-BERT .

  • 2 authors
·
Sep 26, 2025

One Step is Enough: Multi-Agent Reinforcement Learning based on One-Step Policy Optimization for Order Dispatch on Ride-Sharing Platforms

On-demand ride-sharing platforms face the fundamental challenge of dynamically bundling passengers with diverse origins and destinations and matching them with vehicles in real time, all under significant uncertainty. Recently, MARL has emerged as a promising solution for this problem, leveraging decentralized learning to address the curse of dimensionality caused by the large number of agents in the ride-hailing market and the resulting expansive state and action spaces. However, conventional MARL-based ride-sharing approaches heavily rely on the accurate estimation of Q-values or V-values, which becomes problematic in large-scale, highly uncertain environments. Specifically, most of these approaches adopt an independent paradigm, exacerbating this issue, as each agent treats others as part of the environment, leading to unstable training and substantial estimation bias in value functions. To address these challenges, we propose two novel alternative methods that bypass value function estimation. First, we adapt GRPO to ride-sharing, replacing the PPO baseline with the group average reward to eliminate critic estimation errors and reduce training bias. Second, inspired by GRPO's full utilization of group reward information, we customize the PPO framework for ride-sharing platforms and show that, under a homogeneous fleet, the optimal policy can be trained using only one-step rewards - a method we term One-Step Policy Optimization (OSPO). Experiments on a real-world Manhattan ride-hailing dataset demonstrate that both GRPO and OSPO achieve superior performance across most scenarios, efficiently optimizing pickup times and the number of served orders using simple MLP networks.

  • 2 authors
·
Jul 21, 2025

RideGym: A Standardized Interface for Real-World Large-Scale Ride-Sharing System

Ride-sharing has become an essential component of modern urban transportation and has attracted significant attention across computer science, transportation, and management science. While the field spans a broad range of problems, such as driver relocation, dynamic pricing, and vehicle charging or fueling dispatch, the core challenge remains order assignment and trip bundling, which directly affect urban traffic efficiency and carbon emissions. Despite its importance, existing simulation platforms are typically tailored to specific operational studies or tightly coupled to a particular dispatch algorithm, and rarely expose a standardized, learning-friendly interface. As a result, most researchers still build customized environments from scratch, raising serious concerns about reproducibility and fair comparison, and incurring substantial redundant effort. To address this gap, we present RideGym, the first open-source, standardized Gym-style interface tailored to MARL-based order dispatch in real-world ride-sharing systems. By fully decoupling the environment from the dispatch algorithm, RideGym enables diverse learning-based and model-based methods to be developed and compared under identical, fully specified conditions. It supports efficient, large-scale city-level simulations on real road networks, and offers flexible configurations for vehicle attributes, order specifications, and automatic shortest-path routing. We validate RideGym by reproducing several baselines, and demonstrate its high efficiency, with a one-hour simulation involving thousands of vehicles and tens of thousands of orders completed within one minute across all methods. Moreover, we reveal that the choice of exploration noise can significantly affect both the performance and the relative ranking of MARL solutions, an aspect often overlooked in prior work.

  • 3 authors
·
Jul 10

Value Function is All You Need: A Unified Learning Framework for Ride Hailing Platforms

Large ride-hailing platforms, such as DiDi, Uber and Lyft, connect tens of thousands of vehicles in a city to millions of ride demands throughout the day, providing great promises for improving transportation efficiency through the tasks of order dispatching and vehicle repositioning. Existing studies, however, usually consider the two tasks in simplified settings that hardly address the complex interactions between the two, the real-time fluctuations between supply and demand, and the necessary coordinations due to the large-scale nature of the problem. In this paper we propose a unified value-based dynamic learning framework (V1D3) for tackling both tasks. At the center of the framework is a globally shared value function that is updated continuously using online experiences generated from real-time platform transactions. To improve the sample-efficiency and the robustness, we further propose a novel periodic ensemble method combining the fast online learning with a large-scale offline training scheme that leverages the abundant historical driver trajectory data. This allows the proposed framework to adapt quickly to the highly dynamic environment, to generalize robustly to recurrent patterns and to drive implicit coordinations among the population of managed vehicles. Extensive experiments based on real-world datasets show considerably improvements over other recently proposed methods on both tasks. Particularly, V1D3 outperforms the first prize winners of both dispatching and repositioning tracks in the KDD Cup 2020 RL competition, achieving state-of-the-art results on improving both total driver income and user experience related metrics.

  • 9 authors
·
May 18, 2021

SDOF: Taming the Alignment Tax in Multi-Agent Orchestration with State-Constrained Dispatch

Multi-agent orchestration frameworks such as LangChain, LangGraph, and CrewAI route tasks through graph-based pipelines but do not enforce the stage constraints that govern real business processes. We present SDOF, a framework that treats multi-agent execution as a constrained state machine. SDOF operates through two primary defensive layers, implemented by three components: (1) an Online-RLHF Specialized Intent Router trained via Generative Reward Modeling (GRPO) and (2) a StateAwareDispatcher with GoalStage finite-automaton checks and precondition/postcondition SkillRegistry validation for auditable execution control. On a recruitment system backed by the Beisen iTalent platform (6000+ enterprises), 185 expert-curated scenarios trigger 1671 live API calls. Our GSPO-aligned 7B Intent Router achieves higher joint accuracy than zero-shot GPT-4o on this FSM-constrained adversarial routing benchmark (80.9% versus 48.9%). In end-to-end execution, SDOF reaches 86.5% task completion (95% confidence interval 80.8 to 90.7) and blocks all 22 operations in the injection, illegal HR subset. Under a broader message-level blocking audit, SDOF attains precision 100% and recall 88%, expert agreement kappa=0.94. A separate evaluation on 960 SGD-derived dialogues spanning 8 service domains surfaces 201 stage-order conflicts under our FSM mapping, 41 of which arise in the normal split. This arXiv version reports the current validated scope; extended multi-seed training comparisons and deeper workflow evaluations will be released in a subsequent update.

  • 1 authors
·
Apr 19

An End-to-End Reinforcement Learning Approach for Job-Shop Scheduling Problems Based on Constraint Programming

Constraint Programming (CP) is a declarative programming paradigm that allows for modeling and solving combinatorial optimization problems, such as the Job-Shop Scheduling Problem (JSSP). While CP solvers manage to find optimal or near-optimal solutions for small instances, they do not scale well to large ones, i.e., they require long computation times or yield low-quality solutions. Therefore, real-world scheduling applications often resort to fast, handcrafted, priority-based dispatching heuristics to find a good initial solution and then refine it using optimization methods. This paper proposes a novel end-to-end approach to solving scheduling problems by means of CP and Reinforcement Learning (RL). In contrast to previous RL methods, tailored for a given problem by including procedural simulation algorithms, complex feature engineering, or handcrafted reward functions, our neural-network architecture and training algorithm merely require a generic CP encoding of some scheduling problem along with a set of small instances. Our approach leverages existing CP solvers to train an agent learning a Priority Dispatching Rule (PDR) that generalizes well to large instances, even from separate datasets. We evaluate our method on seven JSSP datasets from the literature, showing its ability to find higher-quality solutions for very large instances than obtained by static PDRs and by a CP solver within the same time limit.

  • 3 authors
·
Jun 9, 2023