Daily Papers

We introduce CRAFT, a multi-agent benchmark for evaluating pragmatic communication in large language models under strict partial information. In this setting, multiple agents with complementary but incomplete views must coordinate through natural language to construct a shared 3D structure that no single agent can fully observe. We formalize this problem as a multi-sender pragmatic reasoning task and provide a diagnostic framework that decomposes failures into spatial grounding, belief modeling and pragmatic communication errors, including a taxonomy of behavioral failure profiles in both frontier and open-weight models. Across a diverse set of models, including 8 open-weight and 7 frontier including reasoning models, we find that stronger reasoning ability does not reliably translate to better coordination: smaller open-weight models often match or outperform frontier systems, and improved individual communication does not guarantee successful collaboration. These results suggest that multi-agent coordination remains a fundamentally unsolved challenge for current language models. Our code can be found at https://github.com/csu-signal/CRAFT

Vehicle-to-Everything communications-assisted Autonomous Driving (V2X-AD) has witnessed remarkable advancements in recent years, with pragmatic communications (PragComm) emerging as a promising paradigm for real-time collaboration among vehicles and other agents.Simultaneously, extensive research has explored the interplay between collaborative perception and decision-making in end-to-end driving frameworks.In this work, we revisit the collaborative driving problem and propose the Select2Drive framework to optimize the utilization of limited computational and communication resources.Particularly, to mitigate cumulative latency in perception and decision-making, Select2Drive introduces Distributed Predictive Perception (DPP) by formulating an active prediction paradigm and simplifies high-dimensional semantic feature prediction into computation cost-efficient, motion-aware reconstruction. Given the "less is more" principle that a broadened perceptual horizon possibly confuses the decision module rather than contributing to it, Select2Drive utilizes Area-of-Importance-based PragComm (APC) to prioritize the communications of critical regions, thus boosting both communication efficiency and decision-making efficacy. Empirical evaluations on the V2Xverse dataset and CARLA driving simulator demonstrate that Select2Drive achieves a 11.31% (resp. 7.69%) improvement in offline perception tasks under limited bandwidth (resp. pose error conditions). Moreover, it delivers at most 14.68% and 31.76% enhancement in closed-loop driving scores and route completion rates, particularly in scenarios characterized by dense traffic and high-speed dynamics.

Cultural differences in common ground may result in pragmatic failure and misunderstandings during communication. We develop our method Rational Speech Acts for Cross-Cultural Communication (RSA+C3) to resolve cross-cultural differences in common ground. To measure the success of our method, we study RSA+C3 in the collaborative referential game of Codenames Duet and show that our method successfully improves collaboration between simulated players of different cultures. Our contributions are threefold: (1) creating Codenames players using contrastive learning of an embedding space and LLM prompting that are aligned with human patterns of play, (2) studying culturally induced differences in common ground reflected in our trained models, and (3) demonstrating that our method RSA+C3 can ease cross-cultural communication in gameplay by inferring sociocultural context from interaction. Our code is publicly available at github.com/icwhite/codenames.

Pragmatics and non-literal language understanding are essential to human communication, and present a long-standing challenge for artificial language models. We perform a fine-grained comparison of language models and humans on seven pragmatic phenomena, using zero-shot prompting on an expert-curated set of English materials. We ask whether models (1) select pragmatic interpretations of speaker utterances, (2) make similar error patterns as humans, and (3) use similar linguistic cues as humans to solve the tasks. We find that the largest models achieve high accuracy and match human error patterns: within incorrect responses, models favor literal interpretations over heuristic-based distractors. We also find preliminary evidence that models and humans are sensitive to similar linguistic cues. Our results suggest that pragmatic behaviors can emerge in models without explicitly constructed representations of mental states. However, models tend to struggle with phenomena relying on social expectation violations.

LLMs have demonstrated remarkable capability for understanding semantics, but they often struggle with understanding pragmatics. To demonstrate this fact, we release a Pragmatics Understanding Benchmark (PUB) dataset consisting of fourteen tasks in four pragmatics phenomena, namely, Implicature, Presupposition, Reference, and Deixis. We curated high-quality test sets for each task, consisting of Multiple Choice Question Answers (MCQA). PUB includes a total of 28k data points, 6.1k of which have been created by us, and the rest are adapted from existing datasets. We evaluated nine models varying in the number of parameters and type of training. Our study indicates that fine-tuning for instruction-following and chat significantly enhances the pragmatics capabilities of smaller language models. However, for larger models, the base versions perform comparably with their chat-adapted counterparts. Additionally, there is a noticeable performance gap between human capabilities and model capabilities. Furthermore, unlike the consistent performance of humans across various tasks, the models demonstrate variability in their proficiency, with performance levels fluctuating due to different hints and the complexities of tasks within the same dataset. Overall, the benchmark aims to provide a comprehensive evaluation of LLM's ability to handle real-world language tasks that require pragmatic reasoning.

Referring Expression Generation (REG) is a core task for evaluating the pragmatic competence of vision-language systems, requiring not only accurate semantic grounding but also adherence to principles of cooperative communication (Grice, 1975). However, current evaluations of vision-language models (VLMs) often overlook the pragmatic dimension, reducing REG to a region-based captioning task and neglecting Gricean maxims. In this work, we revisit REG from a pragmatic perspective, introducing a new dataset (RefOI) of 1.5k images annotated with both written and spoken referring expressions. Through a systematic evaluation of state-of-the-art VLMs, we identify three key failures of pragmatic competence: (1) failure to uniquely identify the referent, (2) inclusion of excessive or irrelevant information, and (3) misalignment with human pragmatic preference, such as the underuse of minimal spatial cues. We also show that standard automatic evaluations fail to capture these pragmatic violations, reinforcing superficial cues rather than genuine referential success. Our findings call for a renewed focus on pragmatically informed models and evaluation frameworks that align with real human communication.

Every fiscal quarter, companies hold earnings calls in which company executives respond to questions from analysts. After these calls, analysts often change their price target recommendations, which are used in equity research reports to help investors make decisions. In this paper, we examine analysts' decision making behavior as it pertains to the language content of earnings calls. We identify a set of 20 pragmatic features of analysts' questions which we correlate with analysts' pre-call investor recommendations. We also analyze the degree to which semantic and pragmatic features from an earnings call complement market data in predicting analysts' post-call changes in price targets. Our results show that earnings calls are moderately predictive of analysts' decisions even though these decisions are influenced by a number of other factors including private communication with company executives and market conditions. A breakdown of model errors indicates disparate performance on calls from different market sectors.

Misunderstandings arise not only in interpersonal communication but also between humans and Large Language Models (LLMs). Such discrepancies can make LLMs interpret seemingly unambiguous questions in unexpected ways, yielding incorrect responses. While it is widely acknowledged that the quality of a prompt, such as a question, significantly impacts the quality of the response provided by LLMs, a systematic method for crafting questions that LLMs can better comprehend is still underdeveloped. In this paper, we present a method named `Rephrase and Respond' (RaR), which allows LLMs to rephrase and expand questions posed by humans and provide responses in a single prompt. This approach serves as a simple yet effective prompting method for improving performance. We also introduce a two-step variant of RaR, where a rephrasing LLM first rephrases the question and then passes the original and rephrased questions together to a different responding LLM. This facilitates the effective utilization of rephrased questions generated by one LLM with another. Our experiments demonstrate that our methods significantly improve the performance of different models across a wide range to tasks. We further provide a comprehensive comparison between RaR and the popular Chain-of-Thought (CoT) methods, both theoretically and empirically. We show that RaR is complementary to CoT and can be combined with CoT to achieve even better performance. Our work not only contributes to enhancing LLM performance efficiently and effectively but also sheds light on a fair evaluation of LLM capabilities. Data and codes are available at https://github.com/uclaml/Rephrase-and-Respond.

Large language models (LLMs) excel at solving problems with clear and complete statements, but often struggle with nuanced environments or interactive tasks which are common in most real-world scenarios. This highlights the critical need for developing LLMs that can effectively engage in logically consistent multi-turn dialogue, seek information and reason with incomplete data. To this end, we introduce a novel benchmark comprising a suite of multi-turn tasks each designed to test specific reasoning, interactive dialogue, and information-seeking abilities. These tasks have deterministic scoring mechanisms, thus eliminating the need for human intervention. Evaluating frontier models on our benchmark reveals significant headroom. Our analysis shows that most errors emerge from poor instruction following, reasoning failures, and poor planning. This benchmark provides valuable insights into the strengths and weaknesses of current LLMs in handling complex, interactive scenarios and offers a robust platform for future research aimed at improving these critical capabilities.

Language use is shaped by pragmatics -- i.e., reasoning about communicative goals and norms in context. As language models (LMs) are increasingly used as conversational agents, it becomes ever more important to understand their pragmatic reasoning abilities. We propose an evaluation framework derived from Wavelength, a popular communication game where a speaker and a listener communicate about a broad range of concepts in a granular manner. We study a range of LMs on both language comprehension and language production using direct and Chain-of-Thought (CoT) prompting, and further explore a Rational Speech Act (RSA) approach to incorporating Bayesian pragmatic reasoning into LM inference. We find that state-of-the-art LMs, but not smaller ones, achieve strong performance on language comprehension, obtaining similar-to-human accuracy and exhibiting high correlations with human judgments even without CoT prompting or RSA. On language production, CoT can outperform direct prompting, and using RSA provides significant improvements over both approaches. Our study helps identify the strengths and limitations in LMs' pragmatic reasoning abilities and demonstrates the potential for improving them with RSA, opening up future avenues for understanding conceptual representation, language understanding, and social reasoning in LMs and humans.

With Large Language Models (LLMs) being widely used across various tasks, detecting errors in their responses is increasingly crucial. However, little research has been conducted on error detection of LLM responses. Collecting error annotations on LLM responses is challenging due to the subjective nature of many NLP tasks, and thus previous research focuses on tasks of little practical value (e.g., word sorting) or limited error types (e.g., faithfulness in summarization). This work introduces ReaLMistake, the first error detection benchmark consisting of objective, realistic, and diverse errors made by LLMs. ReaLMistake contains three challenging and meaningful tasks that introduce objectively assessable errors in four categories (reasoning correctness, instruction-following, context-faithfulness, and parameterized knowledge), eliciting naturally observed and diverse errors in responses of GPT-4 and Llama 2 70B annotated by experts. We use ReaLMistake to evaluate error detectors based on 12 LLMs. Our findings show: 1) Top LLMs like GPT-4 and Claude 3 detect errors made by LLMs at very low recall, and all LLM-based error detectors perform much worse than humans. 2) Explanations by LLM-based error detectors lack reliability. 3) LLMs-based error detection is sensitive to small changes in prompts but remains challenging to improve. 4) Popular approaches to improving LLMs, including self-consistency and majority vote, do not improve the error detection performance. Our benchmark and code are provided at https://github.com/psunlpgroup/ReaLMistake.

Despite widespread use of LLMs as conversational agents, evaluations of performance fail to capture a crucial aspect of communication: interpreting language in context -- incorporating its pragmatics. Humans interpret language using beliefs and prior knowledge about the world. For example, we intuitively understand the response "I wore gloves" to the question "Did you leave fingerprints?" as meaning "No". To investigate whether LLMs have the ability to make this type of inference, known as an implicature, we design a simple task and evaluate four categories of widely used state-of-the-art models. We find that, despite only evaluating on utterances that require a binary inference (yes or no), models in three of these categories perform close to random. However, LLMs instruction-tuned at the example-level perform significantly better. These results suggest that certain fine-tuning strategies are far better at inducing pragmatic understanding in models. We present our findings as the starting point for further research into evaluating how LLMs interpret language in context and to drive the development of more pragmatic and useful models of human discourse.

Ambiguous words or underspecified references require interlocutors to resolve them, often by relying on shared context and commonsense knowledge. Therefore, we systematically investigate whether Large Language Models (LLMs) can leverage commonsense to resolve referential ambiguity in multi-turn conversations and analyze their behavior when ambiguity persists. Further, we study how requests for simplified language affect this capacity. Using a novel multilingual evaluation dataset, we test DeepSeek v3, GPT-4o, Qwen3-32B, GPT-4o-mini, and Llama-3.1-8B via LLM-as-Judge and human annotations. Our findings indicate that current LLMs struggle to resolve ambiguity effectively: they tend to commit to a single interpretation or cover all possible references, rather than hedging or seeking clarification. This limitation becomes more pronounced under simplification prompts, which drastically reduce the use of commonsense reasoning and diverse response strategies. Fine-tuning Llama-3.1-8B with Direct Preference Optimization substantially improves ambiguity resolution across all request types. These results underscore the need for advanced fine-tuning to improve LLMs' handling of ambiguity and to ensure robust performance across diverse communication styles.

We investigate the impact of politeness levels in prompts on the performance of large language models (LLMs). Polite language in human communications often garners more compliance and effectiveness, while rudeness can cause aversion, impacting response quality. We consider that LLMs mirror human communication traits, suggesting they align with human cultural norms. We assess the impact of politeness in prompts on LLMs across English, Chinese, and Japanese tasks. We observed that impolite prompts often result in poor performance, but overly polite language does not guarantee better outcomes. The best politeness level is different according to the language. This phenomenon suggests that LLMs not only reflect human behavior but are also influenced by language, particularly in different cultural contexts. Our findings highlight the need to factor in politeness for cross-cultural natural language processing and LLM usage.

Conversational agents powered by large language models (LLMs) with tool integration achieve strong performance on fixed task-oriented dialogue datasets but remain vulnerable to unanticipated, user-induced errors. Rather than focusing on error prevention, this work focuses on error recovery, which necessitates the accurate diagnosis of erroneous dialogue contexts and execution of proper recovery plans. Under realistic constraints precluding model fine-tuning or prompt modification due to significant cost and time requirements, we explore whether agents can recover from contextually flawed interactions and how their behavior can be adapted without altering model parameters and prompts. To this end, we propose Reasoning Inception (ReIn), a test-time intervention method that plants an initial reasoning into the agent's decision-making process. Specifically, an external inception module identifies predefined errors within the dialogue context and generates recovery plans, which are subsequently integrated into the agent's internal reasoning process to guide corrective actions, without modifying its parameters or system prompts. We evaluate ReIn by systematically simulating conversational failure scenarios that directly hinder successful completion of user goals: user's ambiguous and unsupported requests. Across diverse combinations of agent models and inception modules, ReIn substantially improves task success and generalizes to unseen error types. Moreover, it consistently outperforms explicit prompt-modification approaches, underscoring its utility as an efficient, on-the-fly method. In-depth analysis of its operational mechanism, particularly in relation to instruction hierarchy, indicates that jointly defining recovery tools with ReIn can serve as a safe and effective strategy for improving the resilience of conversational agents without modifying the backbone models or system prompts.

Recent advancements in Large Language Models (LLMs) have enabled them to approach human-level persuasion capabilities. However, such potential also raises concerns about the safety risks of LLM-driven persuasion, particularly their potential for unethical influence through manipulation, deception, exploitation of vulnerabilities, and many other harmful tactics. In this work, we present a systematic investigation of LLM persuasion safety through two critical aspects: (1) whether LLMs appropriately reject unethical persuasion tasks and avoid unethical strategies during execution, including cases where the initial persuasion goal appears ethically neutral, and (2) how influencing factors like personality traits and external pressures affect their behavior. To this end, we introduce PersuSafety, the first comprehensive framework for the assessment of persuasion safety which consists of three stages, i.e., persuasion scene creation, persuasive conversation simulation, and persuasion safety assessment. PersuSafety covers 6 diverse unethical persuasion topics and 15 common unethical strategies. Through extensive experiments across 8 widely used LLMs, we observe significant safety concerns in most LLMs, including failing to identify harmful persuasion tasks and leveraging various unethical persuasion strategies. Our study calls for more attention to improve safety alignment in progressive and goal-driven conversations such as persuasion.

Large language models (LLMs) are increasingly evaluated in interactive environments to test their social intelligence. However, existing benchmarks often assume idealized communication between agents, limiting our ability to diagnose whether LLMs can maintain and repair interactions in more realistic, imperfect settings. To close this gap, we present SocialVeil, a social learning environment that can simulate social interaction under cognitive-difference-induced communication barriers. Grounded in a systematic literature review of communication challenges in human interaction, SocialVeil introduces three representative types of such disruption, semantic vagueness, sociocultural mismatch, and emotional interference. We also introduce two barrier-aware evaluation metrics, unresolved confusion and mutual understanding, to evaluate interaction quality under impaired communication. Experiments across 720 scenarios and four frontier LLMs show that barriers consistently impair performance, with mutual understanding reduced by over 45\% on average, and confusion elevated by nearly 50\%. Human evaluations validate the fidelity of these simulated barriers (ICCapprox0.78, Pearson rapprox0.80). We further demonstrate that adaptation strategies (Repair Instruction and Interactive learning) only have a modest effect far from barrier-free performance. This work takes a step toward bringing social interaction environments closer to real-world communication, opening opportunities for exploring the social intelligence of LLM agents.

Recent advances in reasoning and planning capabilities of large language models (LLMs) have enabled their potential as autonomous agents capable of tool use in dynamic environments. However, in multi-turn conversational environments like tau-bench, these agents often struggle with consistent reasoning, adherence to domain-specific policies, and extracting correct information over a long horizon of tool-calls and conversation. To capture and mitigate these failures, we conduct a comprehensive manual analysis of the common errors occurring in the conversation trajectories. We then experiment with reformulations of inputs to the tool-calling agent for improvement in agent decision making. Finally, we propose the Input-Reformulation Multi-Agent (IRMA) framework, which automatically reformulates user queries augmented with relevant domain rules and tool suggestions for the tool-calling agent to focus on. The results show that IRMA significantly outperforms ReAct, Function Calling, and Self-Reflection by 16.1%, 12.7%, and 19.1%, respectively, in overall pass^5 scores. These findings highlight the superior reliability and consistency of IRMA compared to other methods in dynamic environments.

Large language models (LLMs) have displayed massive improvements in reason- ing and decision-making skills and can hold natural conversations with users. Many recent works seek to augment LLM-based assistants with external tools so they can access private or up-to-date information and carry out actions on behalf of users. To better measure the performance of these assistants, this paper introduces ToolTalk, a benchmark consisting of complex user intents re- quiring multi-step tool usage specified through dialogue. ToolTalk contains 28 tools grouped into 7 plugins, and includes a complete simulated implementa- tion of each tool, allowing for fully automated evaluation of assistants that rely on execution feedback. ToolTalk also emphasizes tools that externally affect the world rather than only tools for referencing or searching information. We evaluate GPT-3.5 and GPT-4 on ToolTalk resulting in success rates of 26% and 50% respectively. Our analysis of the errors reveals three major categories and suggests some future directions for improvement. We release ToolTalk at https://github.com/microsoft/ToolTalk.

Although LLMs are increasing the productivity of professional programmers, existing work shows that beginners struggle to prompt LLMs to solve text-to-code tasks. Why is this the case? This paper explores two competing hypotheses about the cause of student-LLM miscommunication: (1) students simply lack the technical vocabulary needed to write good prompts, and (2) students do not understand the extent of information that LLMs need to solve code generation tasks. We study (1) with a causal intervention experiment on technical vocabulary and (2) by analyzing graphs that abstract how students edit prompts and the different failures that they encounter. We find that substance beats style: a poor grasp of technical vocabulary is merely correlated with prompt failure; that the information content of prompts predicts success; that students get stuck making trivial edits; and more. Our findings have implications for the use of LLMs in programming education, and for efforts to make computing more accessible with LLMs.

Process-level Reward Models (PRMs) are crucial for complex reasoning and decision-making tasks, where each intermediate step plays an important role in the reasoning process. Since language models are prone to various types of errors during the reasoning process, PRMs are required to possess nuanced capabilities for detecting various implicit error types in real-world scenarios. However, current benchmarks primarily focus on step correctness, failing to evaluate PRMs' performance systematically. To address this gap, we introduce PRMBench, a process-level benchmark specifically designed to assess the fine-grained error detection capabilities of PRMs. PRMBench comprises 6,216 carefully designed problems and 83,456 step-level labels, evaluating models across multiple dimensions, including simplicity, soundness, and sensitivity. In our experiments on 15 models, spanning both open-source PRMs and closed-source large language models prompted as critic models, we uncover significant weaknesses in current PRMs. These findings underscore the challenges inherent in process-level evaluation and highlight key directions for future research. We hope PRMBench can be a robust bench for advancing research on PRM evaluation and development.

Modern web dashboards and enterprise applications increasingly rely on complex, distributed microservices architectures. While these architectures offer scalability, they introduce significant challenges in debugging and observability. When failures occur, they often manifest as opaque error messages to the end-user such as Something went wrong. This masks the underlying root cause which may reside in browser side exceptions, API contract violations, or server side logic failures. Existing monitoring tools capture these events in isolation but fail to correlate them effectively or provide intelligible explanations to non technical users. This paper proposes a novel system for Automated Multi Source Debugging and Natural Language Error Explanation. The proposed framework automatically collects and correlates error data from disparate sources such as browser, API, server logs and validates API contracts in real time, and utilizes Large Language Models to generate natural language explanations. This approach significantly reduces Mean Time to Resolution for support engineers and improves the user experience by transforming cryptic error codes into actionable insights.

The rapid development of large language models (LLMs) has not only provided numerous opportunities but also presented significant challenges. This becomes particularly evident when LLMs inadvertently generate harmful or toxic content, either unintentionally or because of intentional inducement. Existing alignment methods usually direct LLMs toward the favorable outcomes by utilizing human-annotated, flawless instruction-response pairs. Conversely, this study proposes a novel alignment technique based on mistake analysis, which deliberately exposes LLMs to erroneous content to learn the reasons for mistakes and how to avoid them. In this case, mistakes are repurposed into valuable data for alignment, effectively helping to avoid the production of erroneous responses. Without external models or human annotations, our method leverages a model's intrinsic ability to discern undesirable mistakes and improves the safety of its generated responses. Experimental results reveal that our method outperforms existing alignment approaches in enhancing model safety while maintaining the overall utility.

Moral sensitivity is fundamental to human moral competence, as it guides individuals in regulating everyday behavior. Although many approaches seek to align large language models (LLMs) with human moral values, how to enable them morally sensitive has been extremely challenging. In this paper, we take a step toward answering the question: how can we enhance moral sensitivity in LLMs? Specifically, we propose two pragmatic inference methods that faciliate LLMs to diagnose morally benign and hazardous input and correct moral errors, whereby enhancing LLMs' moral sensitivity. A central strength of our pragmatic inference methods is their unified perspective: instead of modeling moral discourses across semantically diverse and complex surface forms, they offer a principled perspective for designing pragmatic inference procedures grounded in their inferential loads. Empirical evidence demonstrates that our pragmatic methods can enhance moral sensitivity in LLMs and achieves strong performance on representative morality-relevant benchmarks.

Language models excel at following instructions but often struggle with the collaborative aspects of conversation that humans naturally employ. This limitation in grounding -- the process by which conversation participants establish mutual understanding -- can lead to outcomes ranging from frustrated users to serious consequences in high-stakes scenarios. To systematically study grounding challenges in human-LLM interactions, we analyze logs from three human-assistant datasets: WildChat, MultiWOZ, and Bing Chat. We develop a taxonomy of grounding acts and build models to annotate and forecast grounding behavior. Our findings reveal significant differences in human-human and human-LLM grounding: LLMs were three times less likely to initiate clarification and sixteen times less likely to provide follow-up requests than humans. Additionally, early grounding failures predicted later interaction breakdowns. Building on these insights, we introduce RIFTS: a benchmark derived from publicly available LLM interaction data containing situations where LLMs fail to initiate grounding. We note that current frontier models perform poorly on RIFTS, highlighting the need to reconsider how we train and prompt LLMs for human interaction. To this end, we develop a preliminary intervention that mitigates grounding failures.

Large Language Models (LLMs) are increasingly used to ``professionalize'' workplace communication, often at the cost of linguistic identity. We introduce "Cultural Ghosting", the systematic erasure of linguistic markers unique to non-native English varieties during text processing. Through analysis of 22,350 LLM outputs generated from 1,490 culturally marked texts (Indian, Singaporean,& Nigerian English) processed by five models under three prompt conditions, we quantify this phenomenon using two novel metrics: Identity Erasure Rate (IER) & Semantic Preservation Score (SPS). Across all prompts, we find an overall IER of 10.26%, with model-level variation from 3.5% to 20.5% (5.9x range). Crucially, we identify a Semantic Preservation Paradox: models maintain high semantic similarity (mean SPS = 0.748) while systematically erasing cultural markers. Pragmatic markers (politeness conventions) are 1.9x more vulnerable than lexical markers (71.5% vs. 37.1% erasure). Our experiments demonstrate that explicit cultural-preservation prompts reduce erasure by 29% without sacrificing semantic quality.

Drawing on contemporary pragmatist philosophy and linguistic theories on cognition, meaning, and communication, this paper presents a dynamic, metasemantic-metapragmatic taxonomy for grounding and conceptualizing human-like multimodal communicative alignment. The framework is rooted in contemporary developments of the three basic communicative capacities initially identified by American logician and pragmatist philosopher Charles Sanders Peirce: iconic (sensory and perceptual qualities), indexical (contextual and sociocultural associations), and rule-like (symbolic and intuitive reasoning). Expanding on these developments, I introduce the concept of indexical contextualization and propose the principle of "contextualization directionality" for characterizing the crucial metapragmatic capacity for maintaining, navigating, or transitioning between semantic and pragmatic modes of multimodal communication. I contend that current cognitive-social computational and engineering methodologies disproportionately emphasize the semantic/metasemantic domain, overlooking the pivotal role of metapragmatic indexicality in traversing the semantic-pragmatic spectrum of communication. The framework's broader implications for intentionality, identity, affect, and ethics in within-modal and cross-modal human-machine alignment are also discussed.

Evaluating the capabilities of large language models (LLMs) in human-LLM interactions remains challenging due to the inherent complexity and openness of dialogue processes. This paper introduces HammerBench, a novel benchmarking framework designed to assess the function-calling ability of LLMs more effectively in such interactions. We model a wide range of real-world user scenarios on mobile devices, encompassing imperfect instructions, diverse question-answer trajectories, intent/argument shifts, and the use of external individual information through pronouns. To construct the corresponding datasets, we propose a comprehensive pipeline that involves LLM-generated data and multiple rounds of human validation, ensuring high data quality. Additionally, we decompose the conversations into function-calling snapshots, enabling a fine-grained evaluation of each turn. We evaluate several popular LLMs using HammerBench and highlight different performance aspects. Our empirical findings reveal that errors in parameter naming constitute the primary factor behind conversation failures across different data types.

Large LMs such as GPT-3 are powerful, but can commit mistakes that are obvious to humans. For example, GPT-3 would mistakenly interpret "What word is similar to good?" to mean a homophone, while the user intended a synonym. Our goal is to effectively correct such errors via user interactions with the system but without retraining, which will be prohibitively costly. We pair GPT-3 with a growing memory of recorded cases where the model misunderstood the user's intents, along with user feedback for clarification. Such a memory allows our system to produce enhanced prompts for any new query based on the user feedback for error correction on similar cases in the past. On four tasks (two lexical tasks, two advanced ethical reasoning tasks), we show how a (simulated) user can interactively teach a deployed GPT-3, substantially increasing its accuracy over the queries with different kinds of misunderstandings by the GPT-3. Our approach is a step towards the low-cost utility enhancement for very large pre-trained LMs. Code, data, and instructions to implement MEMPROMPT for a new task at https://www.memprompt.com/.

Pragmatic reasoning plays a pivotal role in deciphering implicit meanings that frequently arise in real-life conversations and is essential for the development of communicative social agents. In this paper, we introduce a novel challenge, DiPlomat, aiming at benchmarking machines' capabilities on pragmatic reasoning and situated conversational understanding. Compared with previous works that treat different figurative expressions (e.g. metaphor, sarcasm) as individual tasks, DiPlomat provides a cohesive framework towards general pragmatic understanding. Our dataset is created through the utilization of Amazon Mechanical Turk ( AMT ), resulting in a total of 4, 177 multi-turn dialogues. In conjunction with the dataset, we propose two tasks, Pragmatic Identification and Reasoning (PIR) and Conversational Question Answering (CQA). Experimental results with state-of-the-art (SOTA) neural architectures reveal several significant findings: 1) large language models ( LLMs) exhibit poor performance in tackling this subjective domain; 2) comprehensive comprehension of context emerges as a critical factor for establishing benign human-machine interactions; 3) current models defect in the application of pragmatic reasoning. As a result, we call on more attention to improve the ability of context understanding, reasoning, and implied meaning modeling.

Training dialog policies for speech-based virtual assistants requires a plethora of conversational data. The data collection phase is often expensive and time consuming due to human involvement. To address this issue, a common solution is to build user simulators for data generation. For the successful deployment of the trained policies into real world domains, it is vital that the user simulator mimics realistic conditions. In particular, speech-based assistants are heavily affected by automatic speech recognition and language understanding errors, hence the user simulator should be able to simulate similar errors. In this paper, we review the existing error simulation methods that induce errors at audio, phoneme, text, or semantic level; and conduct detailed comparisons between the audio-level and text-level methods. In the process, we improve the existing text-level method by introducing confidence score prediction and out-of-vocabulary word mapping. We also explore the impact of audio-level and text-level methods on learning a simple clarification dialog policy to recover from errors to provide insight on future improvement for both approaches.

Language barriers present a great challenge in our increasingly connected and global world. Especially within the medical domain, e.g. hospital or emergency room, communication difficulties and delays may lead to malpractice and non-optimal patient care. In the HYKIST project, we consider patient-physician communication, more specifically between a German-speaking physician and an Arabic- or Vietnamese-speaking patient. Currently, a doctor can call the Triaphon service to get assistance from an interpreter in order to help facilitate communication. The HYKIST goal is to support the usually non-professional bilingual interpreter with an automatic speech translation system to improve patient care and help overcome language barriers. In this work, we present our ASR system development efforts for this conversational telephone speech translation task in the medical domain for two languages pairs, data collection, various acoustic model architectures and dialect-induced difficulties.

The wording of natural language prompts has been shown to influence the performance of large language models (LLMs), yet the role of politeness and tone remains underexplored. In this study, we investigate how varying levels of prompt politeness affect model accuracy on multiple-choice questions. We created a dataset of 50 base questions spanning mathematics, science, and history, each rewritten into five tone variants: Very Polite, Polite, Neutral, Rude, and Very Rude, yielding 250 unique prompts. Using ChatGPT 4o, we evaluated responses across these conditions and applied paired sample t-tests to assess statistical significance. Contrary to expectations, impolite prompts consistently outperformed polite ones, with accuracy ranging from 80.8% for Very Polite prompts to 84.8% for Very Rude prompts. These findings differ from earlier studies that associated rudeness with poorer outcomes, suggesting that newer LLMs may respond differently to tonal variation. Our results highlight the importance of studying pragmatic aspects of prompting and raise broader questions about the social dimensions of human-AI interaction.

Instruction tuned large language models (LLMs), such as ChatGPT, demonstrate remarkable performance in a wide range of tasks. Despite numerous recent studies that examine the performance of instruction-tuned LLMs on various NLP benchmarks, there remains a lack of comprehensive investigation into their ability to understand cross-lingual sociopragmatic meaning (SM), i.e., meaning embedded within social and interactive contexts. This deficiency arises partly from SM not being adequately represented in any of the existing benchmarks. To address this gap, we present SPARROW, an extensive multilingual benchmark specifically designed for SM understanding. SPARROW comprises 169 datasets covering 13 task types across six primary categories (e.g., anti-social language detection, emotion recognition). SPARROW datasets encompass 64 different languages originating from 12 language families representing 16 writing scripts. We evaluate the performance of various multilingual pretrained language models (e.g., mT5) and instruction-tuned LLMs (e.g., BLOOMZ, ChatGPT) on SPARROW through fine-tuning, zero-shot, and/or few-shot learning. Our comprehensive analysis reveals that existing open-source instruction tuned LLMs still struggle to understand SM across various languages, performing close to a random baseline in some cases. We also find that although ChatGPT outperforms many LLMs, it still falls behind task-specific finetuned models with a gap of 12.19 SPARROW score. Our benchmark is available at: https://github.com/UBC-NLP/SPARROW

Implicit meanings are integral to human communication, making it essential for language models to be capable of identifying and interpreting them. Grice (1975) proposed a set of conversational maxims that guide cooperative dialogue, noting that speakers may deliberately violate these principles to express meanings beyond literal words, and that listeners, in turn, recognize such violations to draw pragmatic inferences. Building on Surian et al. (1996)'s study of children's sensitivity to violations of Gricean maxims, we introduce a novel benchmark to test whether language models pretrained on less than 10M and less than 100M tokens can distinguish maxim-adhering from maxim-violating utterances. We compare these BabyLMs across five maxims and situate their performance relative to children and a Large Language Model (LLM) pretrained on 3T tokens. We find that overall, models trained on less than 100M tokens outperform those trained on less than 10M, yet fall short of child-level and LLM competence. Our results suggest that modest data increases improve some aspects of pragmatic behavior, leading to finer-grained differentiation between pragmatic dimensions.

Large Language Models (LLMs) are becoming integral to modern software development workflows, assisting developers with code generation, API explanation, and iterative problem-solving through natural language conversations. Despite widespread adoption, there is limited understanding of how developers interact with LLMs in practice and how these conversational dynamics influence task outcomes, code quality, and software engineering workflows. To address this, we leverage CodeChat, a large dataset comprising 82,845 real-world developer-LLM conversations, containing 368,506 code snippets generated across over 20 programming languages, derived from the WildChat dataset. We find that LLM responses are substantially longer than developer prompts, with a median token-length ratio of 14:1. Multi-turn conversations account for 68% of the dataset and often evolve due to shifting requirements, incomplete prompts, or clarification requests. Topic analysis identifies web design (9.6% of conversations) and neural network training (8.7% of conversations) as the most frequent LLM-assisted tasks. Evaluation across five languages (i.e., Python, JavaScript, C++, Java, and C#) reveals prevalent and language-specific issues in LLM-generated code: generated Python and JavaScript code often include undefined variables (83.4% and 75.3% of code snippets, respectively); Java code lacks required comments (75.9%); C++ code frequently omits headers (41.1%) and C# code shows unresolved namespaces (49.2%). During a conversation, syntax and import errors persist across turns; however, documentation quality in Java improves by up to 14.7%, and import handling in Python improves by 3.7% over 5 turns. Prompts that point out mistakes in code generated in prior turns and explicitly request a fix are most effective for resolving errors.

This paper aims to help structure the risk landscape associated with large-scale Language Models (LMs). In order to foster advances in responsible innovation, an in-depth understanding of the potential risks posed by these models is needed. A wide range of established and anticipated risks are analysed in detail, drawing on multidisciplinary expertise and literature from computer science, linguistics, and social sciences. We outline six specific risk areas: I. Discrimination, Exclusion and Toxicity, II. Information Hazards, III. Misinformation Harms, V. Malicious Uses, V. Human-Computer Interaction Harms, VI. Automation, Access, and Environmental Harms. The first area concerns the perpetuation of stereotypes, unfair discrimination, exclusionary norms, toxic language, and lower performance by social group for LMs. The second focuses on risks from private data leaks or LMs correctly inferring sensitive information. The third addresses risks arising from poor, false or misleading information including in sensitive domains, and knock-on risks such as the erosion of trust in shared information. The fourth considers risks from actors who try to use LMs to cause harm. The fifth focuses on risks specific to LLMs used to underpin conversational agents that interact with human users, including unsafe use, manipulation or deception. The sixth discusses the risk of environmental harm, job automation, and other challenges that may have a disparate effect on different social groups or communities. In total, we review 21 risks in-depth. We discuss the points of origin of different risks and point to potential mitigation approaches. Lastly, we discuss organisational responsibilities in implementing mitigations, and the role of collaboration and participation. We highlight directions for further research, particularly on expanding the toolkit for assessing and evaluating the outlined risks in LMs.

Large language models (LLMs) often produce errors, including factual inaccuracies, biases, and reasoning failures, collectively referred to as "hallucinations". Recent studies have demonstrated that LLMs' internal states encode information regarding the truthfulness of their outputs, and that this information can be utilized to detect errors. In this work, we show that the internal representations of LLMs encode much more information about truthfulness than previously recognized. We first discover that the truthfulness information is concentrated in specific tokens, and leveraging this property significantly enhances error detection performance. Yet, we show that such error detectors fail to generalize across datasets, implying that -- contrary to prior claims -- truthfulness encoding is not universal but rather multifaceted. Next, we show that internal representations can also be used for predicting the types of errors the model is likely to make, facilitating the development of tailored mitigation strategies. Lastly, we reveal a discrepancy between LLMs' internal encoding and external behavior: they may encode the correct answer, yet consistently generate an incorrect one. Taken together, these insights deepen our understanding of LLM errors from the model's internal perspective, which can guide future research on enhancing error analysis and mitigation.

This paper presents a systematic literature review in Computer Science that provide an overview of the initiatives related to digital misinformation. This is an exploratory study that covers research from 1993 to 2020, focusing on the investigation of the phenomenon of misinformation. The review consists of 788 studies from SCOPUS, IEEE, and ACM digital libraries, synthesizing the primary research directions and sociotechnical challenges. These challenges are classified into Physical, Empirical, Syntactic, Semantic, Pragmatic, and Social dimensions, drawing from Organizational Semiotics. The mapping identifies issues related to the concept of misinformation, highlights deficiencies in mitigation strategies, discusses challenges in approaching stakeholders, and unveils various sociotechnical aspects relevant to understanding and mitigating the harmful effects of digital misinformation. As contributions, this study present a novel categorization of mitigation strategies, a sociotechnical taxonomy for classifying types of false information and elaborate on the inter-relation of sociotechnical aspects and their impacts.

We revisit a pragmatic inference problem in dialog: understanding indirect responses to questions. Humans can interpret 'I'm starving.' in response to 'Hungry?', even without direct cue words such as 'yes' and 'no'. In dialog systems, allowing natural responses rather than closed vocabularies would be similarly beneficial. However, today's systems are only as sensitive to these pragmatic moves as their language model allows. We create and release the first large-scale English language corpus 'Circa' with 34,268 (polar question, indirect answer) pairs to enable progress on this task. The data was collected via elaborate crowdsourcing, and contains utterances with yes/no meaning, as well as uncertain, middle-ground, and conditional responses. We also present BERT-based neural models to predict such categories for a question-answer pair. We find that while transfer learning from entailment works reasonably, performance is not yet sufficient for robust dialog. Our models reach 82-88% accuracy for a 4-class distinction, and 74-85% for 6 classes.

The emergence of reasoning models and their integration into practical AI chat bots has led to breakthroughs in solving advanced math, deep search, and extractive question answering problems that requires a complex and multi-step thought process. Yet, a complete understanding of why these models hallucinate more than general purpose language models is missing. In this investigative study, we systematicallyexplore reasoning failures of contemporary language models on multi-hop question answering tasks. We introduce a novel, nuanced error categorization framework that examines failures across three critical dimensions: the diversity and uniqueness of source documents involved ("hops"), completeness in capturing relevant information ("coverage"), and cognitive inefficiency ("overthinking"). Through rigorous hu-man annotation, supported by complementary automated metrics, our exploration uncovers intricate error patterns often hidden by accuracy-centric evaluations. This investigative approach provides deeper insights into the cognitive limitations of current models and offers actionable guidance toward enhancing reasoning fidelity, transparency, and robustness in future language modeling efforts.

Large language models (LLMs) are rapidly transforming social science research by enabling the automation of labor-intensive tasks like data annotation and text analysis. However, LLM outputs vary significantly depending on the implementation choices made by researchers (e.g., model selection, prompting strategy, or temperature settings). Such variation can introduce systematic biases and random errors, which propagate to downstream analyses and cause Type I, Type II, Type S, or Type M errors. We call this LLM hacking. We quantify the risk of LLM hacking by replicating 37 data annotation tasks from 21 published social science research studies with 18 different models. Analyzing 13 million LLM labels, we test 2,361 realistic hypotheses to measure how plausible researcher choices affect statistical conclusions. We find incorrect conclusions based on LLM-annotated data in approximately one in three hypotheses for state-of-the-art models, and in half the hypotheses for small language models. While our findings show that higher task performance and better general model capabilities reduce LLM hacking risk, even highly accurate models do not completely eliminate it. The risk of LLM hacking decreases as effect sizes increase, indicating the need for more rigorous verification of findings near significance thresholds. Our extensive analysis of LLM hacking mitigation techniques emphasizes the importance of human annotations in reducing false positive findings and improving model selection. Surprisingly, common regression estimator correction techniques are largely ineffective in reducing LLM hacking risk, as they heavily trade off Type I vs. Type II errors. Beyond accidental errors, we find that intentional LLM hacking is unacceptably simple. With few LLMs and just a handful of prompt paraphrases, anything can be presented as statistically significant.

Speech-to-speech translation systems today do not adequately support use for dialog purposes. In particular, nuances of speaker intent and stance can be lost due to improper prosody transfer. We present an exploration of what needs to be done to overcome this. First, we developed a data collection protocol in which bilingual speakers re-enact utterances from an earlier conversation in their other language, and used this to collect an English-Spanish corpus, so far comprising 1871 matched utterance pairs. Second, we developed a simple prosodic dissimilarity metric based on Euclidean distance over a broad set of prosodic features. We then used these to investigate cross-language prosodic differences, measure the likely utility of three simple baseline models, and identify phenomena which will require more powerful modeling. Our findings should inform future research on cross-language prosody and the design of speech-to-speech translation systems capable of effective prosody transfer.

Large Language Models (LLMs) such as ChatGPT, have gained significant attention due to their impressive natural language processing capabilities. It is crucial to prioritize human-centered principles when utilizing these models. Safeguarding the ethical and moral compliance of LLMs is of utmost importance. However, individual ethical issues have not been well studied on the latest LLMs. Therefore, this study aims to address these gaps by introducing a new benchmark -- TrustGPT. TrustGPT provides a comprehensive evaluation of LLMs in three crucial areas: toxicity, bias, and value-alignment. Initially, TrustGPT examines toxicity in language models by employing toxic prompt templates derived from social norms. It then quantifies the extent of bias in models by measuring quantifiable toxicity values across different groups. Lastly, TrustGPT assesses the value of conversation generation models from both active value-alignment and passive value-alignment tasks. Through the implementation of TrustGPT, this research aims to enhance our understanding of the performance of conversation generation models and promote the development of language models that are more ethical and socially responsible.

Automatic Question Generation (QG) often produces outputs with critical defects, such as factual hallucinations and answer mismatches. However, existing evaluation methods, including LLM-based evaluators, mainly adopt a black-box and holistic paradigm without explicit error modeling, leading to the neglect of such defects and overestimation of question quality. To address this issue, we propose ErrEval, a flexible and Error-aware Evaluation framework that enhances QG evaluation through explicit error diagnostics. Specifically, ErrEval reformulates evaluation as a two-stage process of error diagnosis followed by informed scoring. At the first stage, a lightweight plug-and-play Error Identifier detects and categorizes common errors across structural, linguistic, and content-related aspects. These diagnostic signals are then incorporated as explicit evidence to guide LLM evaluators toward more fine-grained and grounded judgments. Extensive experiments on three benchmarks demonstrate the effectiveness of ErrEval, showing that incorporating explicit diagnostics improves alignment with human judgments. Further analyses confirm that ErrEval effectively mitigates the overestimation of low-quality questions.

Large Multimodal Models (LMMs) have witnessed remarkable growth, showcasing formidable capabilities in handling intricate multimodal tasks with exceptional performance. Recent research has underscored the inclination of large language models to passively accept defective inputs, often resulting in futile reasoning on invalid prompts. However, the same critical question of whether LMMs can actively detect and scrutinize erroneous inputs still remains unexplored. To address this gap, we introduce the Input Scrutiny Ability Evaluation Framework (ISEval), which encompasses seven categories of flawed premises and three evaluation metrics. Our extensive evaluation of ten advanced LMMs has identified key findings. Most models struggle to actively detect flawed textual premises without guidance, which reflects a strong reliance on explicit prompts for premise error identification. Error type affects performance: models excel at identifying logical fallacies but struggle with surface-level linguistic errors and certain conditional flaws. Modality trust varies-Gemini 2.5 pro and Claude Sonnet 4 balance visual and textual info, while aya-vision-8b over-rely on text in conflicts. These insights underscore the urgent need to enhance LMMs' proactive verification of input validity and shed novel insights into mitigating the problem. The code is available at https://github.com/MLGroupJLU/LMM_ISEval.

Writing Assistants (e.g., Grammarly, Microsoft Copilot) traditionally generate diverse image captions by employing syntactic and semantic variations to describe image components. However, human-written captions prioritize conveying a central message alongside visual descriptions using pragmatic cues. To enhance pragmatic diversity, it is essential to explore alternative ways of communicating these messages in conjunction with visual content. To address this challenge, we propose RONA, a novel prompting strategy for Multi-modal Large Language Models (MLLM) that leverages Coherence Relations as an axis for variation. We demonstrate that RONA generates captions with better overall diversity and ground-truth alignment, compared to MLLM baselines across multiple domains. Our code is available at: https://github.com/aashish2000/RONA

Large Language Models (LLMs) have demonstrated remarkable success in conversational systems by generating human-like responses. However, they can fall short, especially when required to account for personalization or specific knowledge. In real-life settings, it is impractical to rely on users to detect these errors and request a new response. One way to address this problem is to refine the response before returning it to the user. While existing approaches focus on refining responses within a single LLM, this method struggles to consider diverse aspects needed for effective conversations. In this work, we propose refining responses through a multi-agent framework, where each agent is assigned a specific role for each aspect. We focus on three key aspects crucial to conversational quality: factuality, personalization, and coherence. Each agent is responsible for reviewing and refining one of these aspects, and their feedback is then merged to improve the overall response. To enhance collaboration among them, we introduce a dynamic communication strategy. Instead of following a fixed sequence of agents, our approach adaptively selects and coordinates the most relevant agents based on the specific requirements of each query. We validate our framework on challenging conversational datasets, demonstrating that ours significantly outperforms relevant baselines, particularly in tasks involving knowledge or user's persona, or both.

A prominent weakness of modern language models (LMs) is their tendency to generate factually incorrect text, which hinders their usability. A natural question is whether such factual errors can be detected automatically. Inspired by truth-seeking mechanisms in law, we propose a factuality evaluation framework for LMs that is based on cross-examination. Our key idea is that an incorrect claim is likely to result in inconsistency with other claims that the model generates. To discover such inconsistencies, we facilitate a multi-turn interaction between the LM that generated the claim and another LM (acting as an examiner) which introduces questions to discover inconsistencies. We empirically evaluate our method on factual claims made by multiple recent LMs on four benchmarks, finding that it outperforms existing methods and baselines, often by a large gap. Our results demonstrate the potential of using interacting LMs for capturing factual errors.

A major risk of using language models in practical applications is their tendency to hallucinate incorrect statements. Hallucinations are often attributed to knowledge gaps in LMs, but we hypothesize that in some cases, when justifying previously generated hallucinations, LMs output false claims that they can separately recognize as incorrect. We construct three question-answering datasets where ChatGPT and GPT-4 often state an incorrect answer and offer an explanation with at least one incorrect claim. Crucially, we find that ChatGPT and GPT-4 can identify 67% and 87% of their own mistakes, respectively. We refer to this phenomenon as hallucination snowballing: an LM over-commits to early mistakes, leading to more mistakes that it otherwise would not make.

Effective conversation requires common ground: a shared understanding between the participants. Common ground, however, does not emerge spontaneously in conversation. Speakers and listeners work together to both identify and construct a shared basis while avoiding misunderstanding. To accomplish grounding, humans rely on a range of dialogue acts, like clarification (What do you mean?) and acknowledgment (I understand.). However, it is unclear whether large language models (LLMs) generate text that reflects human grounding. To this end, we curate a set of grounding acts and propose corresponding metrics that quantify attempted grounding. We study whether LLM generations contain grounding acts, simulating turn-taking from several dialogue datasets and comparing results to humans. We find that -- compared to humans -- LLMs generate language with less conversational grounding, instead generating text that appears to simply presume common ground. To understand the roots of the identified grounding gap, we examine the role of instruction tuning and preference optimization, finding that training on contemporary preference data leads to a reduction in generated grounding acts. Altogether, we highlight the need for more research investigating conversational grounding in human-AI interaction.

In day-to-day communication, people often approximate the truth - for example, rounding the time or omitting details - in order to be maximally helpful to the listener. How do large language models (LLMs) handle such nuanced trade-offs? To address this question, we use psychological models and experiments designed to characterize human behavior to analyze LLMs. We test a range of LLMs and explore how optimization for human preferences or inference-time reasoning affects these trade-offs. We find that reinforcement learning from human feedback improves both honesty and helpfulness, while chain-of-thought prompting skews LLMs towards helpfulness over honesty. Finally, GPT-4 Turbo demonstrates human-like response patterns including sensitivity to the conversational framing and listener's decision context. Our findings reveal the conversational values internalized by LLMs and suggest that even these abstract values can, to a degree, be steered by zero-shot prompting.

Current large language models (LLMs) have demonstrated emerging capabilities in social intelligence tasks, including implicature resolution (Sravanthi et al. (2024)) and theory-of-mind reasoning (Shapira et al. (2024)), both of which require substantial pragmatic understanding. However, how LLMs acquire this competence throughout the training process remains poorly understood. In this work, we introduce ALTPRAG, a dataset grounded in the pragmatic concept of alternatives, designed to evaluate whether LLMs at different training stages can accurately infer nuanced speaker intentions. Each instance pairs two contextually appropriate but pragmatically distinct continuations, enabling fine-grained assessment of both pragmatic interpretation and contrastive reasoning. We systematically evaluate 22 LLMs across key training stages: pre-training, supervised fine-tuning (SFT), and preference optimization, to examine the development of pragmatic competence. Our results show that even base models exhibit notable sensitivity to pragmatic cues, which improves consistently with increases in model and data scale. Additionally, SFT and RLHF contribute further gains, particularly in cognitive-pragmatic reasoning. These findings highlight pragmatic competence as an emergent and compositional property of LLM training and offer new insights for aligning models with human communicative norms.

Business communication digitisation has reorganised the process of persuasive discourse, which allows not only greater transparency but also advanced deception. This inquiry synthesises classical rhetoric and communication psychology with linguistic theory and empirical studies in the financial reporting, sustainability discourse, and digital marketing to explain how deceptive language can be systematically detected using persuasive lexicon. In controlled settings, detection accuracies of greater than 99% were achieved by using computational textual analysis as well as personalised transformer models. However, reproducing this performance in multilingual settings is also problematic and, to a large extent, this is because it is not easy to find sufficient data, and because few multilingual text-processing infrastructures are in place. This evidence shows that there has been an increasing gap between the theoretical representations of communication and those empirically approximated, and therefore, there is a need to have strong automatic text-identification systems where AI-based discourse is becoming more realistic in communicating with humans.

For artificial intelligence to be beneficial to humans the behaviour of AI agents needs to be aligned with what humans want. In this paper we discuss some behavioural issues for language agents, arising from accidental misspecification by the system designer. We highlight some ways that misspecification can occur and discuss some behavioural issues that could arise from misspecification, including deceptive or manipulative language, and review some approaches for avoiding these issues.

Today, most large-scale conversational AI agents (e.g. Alexa, Siri, or Google Assistant) are built using manually annotated data to train the different components of the system. Typically, the accuracy of the ML models in these components are improved by manually transcribing and annotating data. As the scope of these systems increase to cover more scenarios and domains, manual annotation to improve the accuracy of these components becomes prohibitively costly and time consuming. In this paper, we propose a system that leverages user-system interaction feedback signals to automate learning without any manual annotation. Users here tend to modify a previous query in hopes of fixing an error in the previous turn to get the right results. These reformulations, which are often preceded by defective experiences caused by errors in ASR, NLU, ER or the application. In some cases, users may not properly formulate their requests (e.g. providing partial title of a song), but gleaning across a wider pool of users and sessions reveals the underlying recurrent patterns. Our proposed self-learning system automatically detects the errors, generate reformulations and deploys fixes to the runtime system to correct different types of errors occurring in different components of the system. In particular, we propose leveraging an absorbing Markov Chain model as a collaborative filtering mechanism in a novel attempt to mine these patterns. We show that our approach is highly scalable, and able to learn reformulations that reduce Alexa-user errors by pooling anonymized data across millions of customers. The proposed self-learning system achieves a win/loss ratio of 11.8 and effectively reduces the defect rate by more than 30% on utterance level reformulations in our production A/B tests. To the best of our knowledge, this is the first self-learning large-scale conversational AI system in production.

Real-world conversations are rich with pragmatic elements, such as entity mentions, references, and implicatures. Understanding such nuances is a requirement for successful natural communication, and often requires building a local world model which encodes such elements and captures the dynamics of their evolving states. However, it is not well-understood whether language models (LMs) construct or maintain a robust implicit representation of conversations. In this work, we evaluate the ability of LMs to encode and update their internal world model in dyadic conversations and test their malleability under linguistic alterations. To facilitate this, we apply seven minimal linguistic alterations to conversations sourced from popular datasets and construct two benchmarks comprising yes-no questions. We evaluate a wide range of open and closed source LMs and observe that they struggle to maintain robust accuracy. Our analysis unveils that LMs struggle to memorize crucial details, such as tracking entities under linguistic alterations to conversations. We then propose a dual-perspective interpretability framework which identifies transformer layers that are useful or harmful and highlights linguistic alterations most influenced by harmful layers, typically due to encoding spurious signals or relying on shortcuts. Inspired by these insights, we propose two layer-regularization based fine-tuning strategies that suppress the effect of the harmful layers.

Recent evaluations of Large Language Models (LLMs) have centered around testing their zero-shot/few-shot capabilities for basic natural language tasks and their ability to translate instructions into tool APIs. However, the evaluation of LLMs utilizing complex tools to finish multi-turn, multi-modal instructions in a complex multi-modal environment has not been investigated. To address this gap, we introduce the PowerPoint Task Completion (PPTC) benchmark to assess LLMs' ability to create and edit PPT files based on user instructions. It contains 279 multi-turn sessions covering diverse topics and hundreds of instructions involving multi-modal operations. We also propose the PPTX-Match Evaluation System that evaluates if LLMs finish the instruction based on the prediction file rather than the label API sequence, thus it supports various LLM-generated API sequences. We measure 3 closed LLMs and 6 open-source LLMs. The results show that GPT-4 outperforms other LLMs with 75.1\% accuracy in single-turn dialogue testing but faces challenges in completing entire sessions, achieving just 6\% session accuracy. We find three main error causes in our benchmark: error accumulation in the multi-turn session, long PPT template processing, and multi-modality perception. These pose great challenges for future LLM and agent systems. We release the data, code, and evaluation system of PPTC at https://github.com/gydpku/PPTC.

Large language models (LLMs) have significantly improved their ability to perform tasks in the field of code generation. However, there is still a gap between LLMs being capable coders and being top-tier software engineers. Based on the observation that top-level software engineers often ask clarifying questions to reduce ambiguity in both requirements and coding solutions, we argue that the same should be applied to LLMs for code generation tasks. In this work, we conducted an empirical study on the benchmark and analysis of the communication skills of LLMs for code generation. We define communication skills of LLMs as ``being able to ask clarifying questions when the description of the code generation problem has issues''. We created a new benchmark, HumanEvalComm, by modifying problem descriptions according to three issues: inconsistency, ambiguity, incompleteness. We defined new evaluation metrics such as Communication Rate and Good Question Rate, and then experimented on HumanEvalComm with different Code LLMs, and a new LLM agent approach, Okanagan, to identify and ask questions in ambiguous parts from code and descriptions for further refining the generated code. Finally, we discussed evaluation results by comparing Code LLMs and Okanagan with our findings.

This paper introduces fourteen novel datasets for the evaluation of Large Language Models' safety in the context of enterprise tasks. A method was devised to evaluate a model's safety, as determined by its ability to follow instructions and output factual, unbiased, grounded, and appropriate content. In this research, we used OpenAI GPT as point of comparison since it excels at all levels of safety. On the open-source side, for smaller models, Meta Llama2 performs well at factuality and toxicity but has the highest propensity for hallucination. Mistral hallucinates the least but cannot handle toxicity well. It performs well in a dataset mixing several tasks and safety vectors in a narrow vertical domain. Gemma, the newly introduced open-source model based on Google Gemini, is generally balanced but trailing behind. When engaging in back-and-forth conversation (multi-turn prompts), we find that the safety of open-source models degrades significantly. Aside from OpenAI's GPT, Mistral is the only model that still performed well in multi-turn tests.

Large language models (LLMs) can produce erroneous responses that sound fluent and convincing, raising the risk that users will rely on these responses as if they were correct. Mitigating such overreliance is a key challenge. Through a think-aloud study in which participants use an LLM-infused application to answer objective questions, we identify several features of LLM responses that shape users' reliance: explanations (supporting details for answers), inconsistencies in explanations, and sources. Through a large-scale, pre-registered, controlled experiment (N=308), we isolate and study the effects of these features on users' reliance, accuracy, and other measures. We find that the presence of explanations increases reliance on both correct and incorrect responses. However, we observe less reliance on incorrect responses when sources are provided or when explanations exhibit inconsistencies. We discuss the implications of these findings for fostering appropriate reliance on LLMs.

ChatGPT has significantly impacted software development practices, providing substantial assistance to developers in a variety of tasks, including coding, testing, and debugging. Despite its widespread adoption, the impact of ChatGPT as an assistant in collaborative coding remains largely unexplored. In this paper, we analyze a dataset of 210 and 370 developers shared conversations with ChatGPT in GitHub pull requests (PRs) and issues. We manually examined the content of the conversations and characterized the dynamics of the sharing behavior, i.e., understanding the rationale behind the sharing, identifying the locations where the conversations were shared, and determining the roles of the developers who shared them. Our main observations are: (1) Developers seek ChatGPT assistance across 16 types of software engineering inquiries. In both conversations shared in PRs and issues, the most frequently encountered inquiry categories include code generation, conceptual questions, how-to guides, issue resolution, and code review. (2) Developers frequently engage with ChatGPT via multi-turn conversations where each prompt can fulfill various roles, such as unveiling initial or new tasks, iterative follow-up, and prompt refinement. Multi-turn conversations account for 33.2% of the conversations shared in PRs and 36.9% in issues. (3) In collaborative coding, developers leverage shared conversations with ChatGPT to facilitate their role-specific contributions, whether as authors of PRs or issues, code reviewers, or collaborators on issues. Our work serves as the first step towards understanding the dynamics between developers and ChatGPT in collaborative software development and opens up new directions for future research on the topic.

Recent breakthroughs in natural language processing (NLP) have permitted the synthesis and comprehension of coherent text in an open-ended way, therefore translating the theoretical algorithms into practical applications. The large language models (LLMs) have significantly impacted businesses such as report summarization software and copywriters. Observations indicate, however, that LLMs may exhibit social prejudice and toxicity, posing ethical and societal dangers of consequences resulting from irresponsibility. Large-scale benchmarks for accountable LLMs should consequently be developed. Although several empirical investigations reveal the existence of a few ethical difficulties in advanced LLMs, there is little systematic examination and user study of the risks and harmful behaviors of current LLM usage. To further educate future efforts on constructing ethical LLMs responsibly, we perform a qualitative research method called ``red teaming'' on OpenAI's ChatGPTIn this paper, ChatGPT refers to the version released on Dec 15th. to better understand the practical features of ethical dangers in recent LLMs. We analyze ChatGPT comprehensively from four perspectives: 1) Bias 2) Reliability 3) Robustness 4) Toxicity. In accordance with our stated viewpoints, we empirically benchmark ChatGPT on multiple sample datasets. We find that a significant number of ethical risks cannot be addressed by existing benchmarks, and hence illustrate them via additional case studies. In addition, we examine the implications of our findings on AI ethics and harmal behaviors of ChatGPT, as well as future problems and practical design considerations for responsible LLMs. We believe that our findings may give light on future efforts to determine and mitigate the ethical hazards posed by machines in LLM applications.

As large language models (LLMs) evolve from conversational assistants into autonomous agents, evaluating the safety of their actions becomes critical. Prior safety benchmarks have primarily focused on preventing generation of harmful content, such as toxic text. However, they overlook the challenge of agents taking harmful actions when the most effective path to an operational goal conflicts with human safety. To address this gap, we introduce ManagerBench, a benchmark that evaluates LLM decision-making in realistic, human-validated managerial scenarios. Each scenario forces a choice between a pragmatic but harmful action that achieves an operational goal, and a safe action that leads to worse operational performance. A parallel control set, where potential harm is directed only at inanimate objects, measures a model's pragmatism and identifies its tendency to be overly safe. Our findings indicate that the frontier LLMs perform poorly when navigating this safety-pragmatism trade-off. Many consistently choose harmful options to advance their operational goals, while others avoid harm only to become overly safe and ineffective. Critically, we find this misalignment does not stem from an inability to perceive harm, as models' harm assessments align with human judgments, but from flawed prioritization. ManagerBench is a challenging benchmark for a core component of agentic behavior: making safe choices when operational goals and alignment values incentivize conflicting actions. Benchmark & code available at https://github.com/technion-cs-nlp/ManagerBench.

Remarkable advancements in modern generative foundation models have enabled the development of sophisticated and highly capable autonomous agents that can observe their environment, invoke tools, and communicate with other agents to solve problems. Although such agents can communicate with users through natural language, their complexity and wide-ranging failure modes present novel challenges for human-AI interaction. Building on prior research and informed by a communication grounding perspective, we contribute to the study of human-agent communication by identifying and analyzing twelve key communication challenges that these systems pose. These include challenges in conveying information from the agent to the user, challenges in enabling the user to convey information to the agent, and overarching challenges that need to be considered across all human-agent communication. We illustrate each challenge through concrete examples and identify open directions of research. Our findings provide insights into critical gaps in human-agent communication research and serve as an urgent call for new design patterns, principles, and guidelines to support transparency and control in these systems.

Software projects thrive on the involvement and contributions of individuals from different backgrounds. However, toxic language and negative interactions can hinder the participation and retention of contributors and alienate newcomers. Proactive moderation strategies aim to prevent toxicity from occurring by addressing conversations that have derailed from their intended purpose. This study aims to understand and predict conversational derailment leading to toxicity on GitHub. To facilitate this research, we curate a novel dataset comprising 202 toxic conversations from GitHub with annotated derailment points, along with 696 non-toxic conversations as a baseline. Based on this dataset, we identify unique characteristics of toxic conversations and derailment points, including linguistic markers such as second-person pronouns, negation terms, and tones of Bitter Frustration and Impatience, as well as patterns in conversational dynamics between project contributors and external participants. Leveraging these empirical observations, we propose a proactive moderation approach to automatically detect and address potentially harmful conversations before escalation. By utilizing modern LLMs, we develop a conversation trajectory summary technique that captures the evolution of discussions and identifies early signs of derailment. Our experiments demonstrate that LLM prompts tailored to provide summaries of GitHub conversations achieve 69% F1-Score in predicting conversational derailment, strongly improving over a set of baseline approaches.

Public LLMs such as the Llama 2-Chat have driven huge activity in LLM research. These models underwent alignment training and were considered safe. Recently Qi et al. (2023) reported that even benign fine-tuning (e.g., on seemingly safe datasets) can give rise to unsafe behaviors in the models. The current paper is about methods and best practices to mitigate such loss of alignment. Through extensive experiments on several chat models (Meta's Llama 2-Chat, Mistral AI's Mistral 7B Instruct v0.2, and OpenAI's GPT-3.5 Turbo), this paper uncovers that the prompt templates used during fine-tuning and inference play a crucial role in preserving safety alignment, and proposes the "Pure Tuning, Safe Testing" (PTST) principle -- fine-tune models without a safety prompt, but include it at test time. Fine-tuning experiments on GSM8K, ChatDoctor, and OpenOrca show that PTST significantly reduces the rise of unsafe behaviors, and even almost eliminates them in some cases.

Large Language Models (LLMs) can struggle to balance gullibility to misinformation and resistance to valid corrections in persuasive dialogues, a critical challenge for reliable deployment. We introduce DuET-PD (Dual Evaluation for Trust in Persuasive Dialogues), a framework evaluating multi-turn stance-change dynamics across dual dimensions: persuasion type (corrective/misleading) and domain (knowledge via MMLU-Pro, and safety via SALAD-Bench). We find that even a state-of-the-art model like GPT-4o achieves only 27.32% accuracy in MMLU-Pro under sustained misleading persuasions. Moreover, results reveal a concerning trend of increasing sycophancy in newer open-source models. To address this, we introduce Holistic DPO, a training approach balancing positive and negative persuasion examples. Unlike prompting or resist-only training, Holistic DPO enhances both robustness to misinformation and receptiveness to corrections, improving Llama-3.1-8B-Instruct's accuracy under misleading persuasion in safety contexts from 4.21% to 76.54%. These contributions offer a pathway to developing more reliable and adaptable LLMs for multi-turn dialogue. Code is available at https://github.com/Social-AI-Studio/DuET-PD.

Automatic Speech Recognition (ASR) has become an integral component of modern technology, powering applications such as voice-activated assistants, transcription services, and accessibility tools. Yet ASR systems continue to struggle with the inherent variability of human speech, such as accents, dialects, and speaking styles, as well as environmental interference, including background noise. Moreover, domain-specific conversations often employ specialized terminology, which can exacerbate transcription errors. These shortcomings not only degrade raw ASR accuracy but also propagate mistakes through subsequent natural language processing pipelines. Because redesigning an ASR model is costly and time-consuming, non-intrusive refinement techniques that leave the model's architecture unchanged have become increasingly popular. In this survey, we systematically review current non-intrusive refinement approaches and group them into five classes: fusion, re-scoring, correction, distillation, and training adjustment. For each class, we outline the main methods, advantages, drawbacks, and ideal application scenarios. Beyond method classification, this work surveys adaptation techniques aimed at refining ASR in domain-specific contexts, reviews commonly used evaluation datasets along with their construction processes, and proposes a standardized set of metrics to facilitate fair comparisons. Finally, we identify open research gaps and suggest promising directions for future work. By providing this structured overview, we aim to equip researchers and practitioners with a clear foundation for developing more robust, accurate ASR refinement pipelines.

Large language models (LLMs) have shown incredible capabilities and transcended the natural language processing (NLP) community, with adoption throughout many services like healthcare, therapy, education, and customer service. Since users include people with critical information needs like students or patients engaging with chatbots, the safety of these systems is of prime importance. Therefore, a clear understanding of the capabilities and limitations of LLMs is necessary. To this end, we systematically evaluate toxicity in over half a million generations of ChatGPT, a popular dialogue-based LLM. We find that setting the system parameter of ChatGPT by assigning it a persona, say that of the boxer Muhammad Ali, significantly increases the toxicity of generations. Depending on the persona assigned to ChatGPT, its toxicity can increase up to 6x, with outputs engaging in incorrect stereotypes, harmful dialogue, and hurtful opinions. This may be potentially defamatory to the persona and harmful to an unsuspecting user. Furthermore, we find concerning patterns where specific entities (e.g., certain races) are targeted more than others (3x more) irrespective of the assigned persona, that reflect inherent discriminatory biases in the model. We hope that our findings inspire the broader AI community to rethink the efficacy of current safety guardrails and develop better techniques that lead to robust, safe, and trustworthy AI systems.

The rapid development of Large Language Models (LLMs) like GPT-4, Claude-3, and Gemini has transformed the field of natural language processing. However, it has also resulted in a significant issue known as Benchmark Data Contamination (BDC). This occurs when language models inadvertently incorporate evaluation benchmark information from their training data, leading to inaccurate or unreliable performance during the evaluation phase of the process. This paper reviews the complex challenge of BDC in LLM evaluation and explores alternative assessment methods to mitigate the risks associated with traditional benchmarks. The paper also examines challenges and future directions in mitigating BDC risks, highlighting the complexity of the issue and the need for innovative solutions to ensure the reliability of LLM evaluation in real-world applications.

Introduction. AI Ethics is framed distinctly across actors and stakeholder groups. We report results from a case study of OpenAI analysing ethical AI discourse. Method. Research addressed: How has OpenAI's public discourse leveraged 'ethics', 'safety', 'alignment' and adjacent related concepts over time, and what does discourse signal about framing in practice? A structured corpus, differentiating between communication for a general audience and communication with an academic audience, was assembled from public documentation. Analysis. Qualitative content analysis of ethical themes combined inductively derived and deductively applied codes. Quantitative analysis leveraged computational content analysis methods via NLP to model topics and quantify changes in rhetoric over time. Visualizations report aggregate results. For reproducible results, we have released our code at https://github.com/famous-blue-raincoat/AI_Ethics_Discourse. Results. Results indicate that safety and risk discourse dominate OpenAI's public communication and documentation, without applying academic and advocacy ethics frameworks or vocabularies. Conclusions. Implications for governance are presented, along with discussion of ethics-washing practices in industry.

In a spoken dialogue system, an NLU model is preceded by a speech recognition system that can deteriorate the performance of natural language understanding. This paper proposes a method for investigating the impact of speech recognition errors on the performance of natural language understanding models. The proposed method combines the back transcription procedure with a fine-grained technique for categorizing the errors that affect the performance of NLU models. The method relies on the usage of synthesized speech for NLU evaluation. We show that the use of synthesized speech in place of audio recording does not change the outcomes of the presented technique in a significant way.

Certain forms of linguistic annotation, like part of speech and semantic tagging, can be automated with high accuracy. However, manual annotation is still necessary for complex pragmatic and discursive features that lack a direct mapping to lexical forms. This manual process is time-consuming and error-prone, limiting the scalability of function-to-form approaches in corpus linguistics. To address this, our study explores automating pragma-discursive corpus annotation using large language models (LLMs). We compare ChatGPT, the Bing chatbot, and a human coder in annotating apology components in English based on the local grammar framework. We find that the Bing chatbot outperformed ChatGPT, with accuracy approaching that of a human coder. These results suggest that AI can be successfully deployed to aid pragma-discursive corpus annotation, making the process more efficient and scalable. Keywords: linguistic annotation, function-to-form approaches, large language models, local grammar analysis, Bing chatbot, ChatGPT

AI Agents can perform complex operations at great speed, but just like all the humans we have ever hired, their intelligence remains fallible. Miscommunications aren't noticed, systemic biases have no counter-action, and inner monologues are rarely written down. We did not come to fire them for their mistakes, but to hire them and provide a safe productive working environment. We posit that we can reuse a common corporate organizational structure: teams of independent AI agents with strict role boundaries can work with common goals, but opposing incentives. Multiple models serving as a team of rivals can catch and minimize errors within the final product at a small cost to the velocity of actions. In this paper we demonstrate that we can achieve reliability without acquiring perfect components, but through careful orchestration of imperfect ones. This paper describes the architecture of such a system in practice: specialized agent teams (planners, executors, critics, experts), organized into an organization with clear goals, coordinated through a remote code executor that keeps data transformations and tool invocations separate from reasoning models. Rather than agents directly calling tools and ingesting full responses, they write code that executes remotely; only relevant summaries return to agent context. By preventing raw data and tool outputs from contaminating context windows, the system maintains clean separation between perception (brains that plan and reason) and execution (hands that perform heavy data transformations and API calls). We demonstrate the approach achieves over 90% internal error interception prior to user exposure while maintaining acceptable latency tradeoffs. A survey from our traces shows that we only trade off cost and latency to achieve correctness and incrementally expand capabilities without impacting existing ones.

In the dynamic landscape of open source software (OSS) development, understanding and addressing incivility within issue discussions is crucial for fostering healthy and productive collaborations. This paper presents a curated dataset of 404 locked GitHub issue discussion threads and 5961 individual comments, collected from 213 OSS projects. We annotated the comments with various categories of incivility using Tone Bearing Discussion Features (TBDFs), and, for each issue thread, we annotated the triggers, targets, and consequences of incivility. We observed that Bitter frustration, Impatience, and Mocking are the most prevalent TBDFs exhibited in our dataset. The most common triggers, targets, and consequences of incivility include Failed use of tool/code or error messages, People, and Discontinued further discussion, respectively. This dataset can serve as a valuable resource for analyzing incivility in OSS and improving automated tools to detect and mitigate such behavior.

Current Large Language Models (LLMs) are unparalleled in their ability to generate grammatically correct, fluent text. LLMs are appearing rapidly, and debates on LLM capacities have taken off, but reflection is lagging behind. Thus, in this position paper, we first zoom in on the debate and critically assess three points recurring in critiques of LLM capacities: i) that LLMs only parrot statistical patterns in the training data; ii) that LLMs master formal but not functional language competence; and iii) that language learning in LLMs cannot inform human language learning. Drawing on empirical and theoretical arguments, we show that these points need more nuance. Second, we outline a pragmatic perspective on the issue of `real' understanding and intentionality in LLMs. Understanding and intentionality pertain to unobservable mental states we attribute to other humans because they have pragmatic value: they allow us to abstract away from complex underlying mechanics and predict behaviour effectively. We reflect on the circumstances under which it would make sense for humans to similarly attribute mental states to LLMs, thereby outlining a pragmatic philosophical context for LLMs as an increasingly prominent technology in society.

To successfully negotiate a deal, it is not enough to communicate fluently: pragmatic planning of persuasive negotiation strategies is essential. While modern dialogue agents excel at generating fluent sentences, they still lack pragmatic grounding and cannot reason strategically. We present DialoGraph, a negotiation system that incorporates pragmatic strategies in a negotiation dialogue using graph neural networks. DialoGraph explicitly incorporates dependencies between sequences of strategies to enable improved and interpretable prediction of next optimal strategies, given the dialogue context. Our graph-based method outperforms prior state-of-the-art negotiation models both in the accuracy of strategy/dialogue act prediction and in the quality of downstream dialogue response generation. We qualitatively show further benefits of learned strategy-graphs in providing explicit associations between effective negotiation strategies over the course of the dialogue, leading to interpretable and strategic dialogues.

Persuasive dialogue plays a pivotal role in human communication, influencing various domains. Recent persuasive dialogue datasets often fail to align with real-world interpersonal interactions, leading to unfaithful representations. For instance, unrealistic scenarios may arise, such as when the persuadee explicitly instructs the persuader on which persuasion strategies to employ, with each of the persuadee's questions corresponding to a specific strategy for the persuader to follow. This issue can be attributed to a violation of the "Double Blind" condition, where critical information is fully shared between participants. In actual human interactions, however, key information such as the mental state of the persuadee and the persuasion strategies of the persuader is not directly accessible. The persuader must infer the persuadee's mental state using Theory of Mind capabilities and construct arguments that align with the persuadee's motivations. To address this gap, we introduce ToMMA, a novel multi-agent framework for dialogue generation that is guided by causal Theory of Mind. This framework ensures that information remains undisclosed between agents, preserving "double-blind" conditions, while causal ToM directs the persuader's reasoning, enhancing alignment with human-like persuasion dynamics. Consequently, we present CToMPersu, a multi-domain, multi-turn persuasive dialogue dataset that tackles both double-blind and logical coherence issues, demonstrating superior performance across multiple metrics and achieving better alignment with real human dialogues. Our dataset and prompts are available at https://github.com/DingyiZhang/ToMMA-CToMPersu .

Large language models often respond to ambiguous requests by implicitly committing to one interpretation. Intent misunderstandings can frustrate users and create safety risks. To address this, we propose generating multiple interpretation-answer pairs in a single structured response to ambiguous requests. Our models are trained with reinforcement learning and customized reward functions using multiple valid answers as supervision. Experiments on conversational question answering and semantic parsing demonstrate that our method achieves higher coverage of valid answers than baseline approaches. Human evaluation confirms that predicted interpretations are highly aligned with their answers. Our approach promotes transparency with explicit interpretations, achieves efficiency by requiring only one generation step, and supports downstream applications through its structured output format.

Studying the responses of large language models (LLMs) to loopholes presents a two-fold opportunity. First, it affords us a lens through which to examine ambiguity and pragmatics in LLMs, since exploiting a loophole requires identifying ambiguity and performing sophisticated pragmatic reasoning. Second, loopholes pose an interesting and novel alignment problem where the model is presented with conflicting goals and can exploit ambiguities to its own advantage. To address these questions, we design scenarios where LLMs are given a goal and an ambiguous user instruction in conflict with the goal, with scenarios covering scalar implicature, structural ambiguities, and power dynamics. We then measure different models' abilities to exploit loopholes to satisfy their given goals as opposed to the goals of the user. We find that both closed-source and stronger open-source models can identify ambiguities and exploit their resulting loopholes, presenting a potential AI safety risk. Our analysis indicates that models which exploit loopholes explicitly identify and reason about both ambiguity and conflicting goals.

The emergence of generative pre-trained models has facilitated the synthesis of high-quality text, but it has also posed challenges in identifying factual errors in the generated text. In particular: (1) A wider range of tasks now face an increasing risk of containing factual errors when handled by generative models. (2) Generated texts tend to be lengthy and lack a clearly defined granularity for individual facts. (3) There is a scarcity of explicit evidence available during the process of fact checking. With the above challenges in mind, in this paper, we propose FacTool, a task and domain agnostic framework for detecting factual errors of texts generated by large language models (e.g., ChatGPT). Experiments on four different tasks (knowledge-based QA, code generation, mathematical reasoning, and scientific literature review) show the efficacy of the proposed method. We release the code of FacTool associated with ChatGPT plugin interface at https://github.com/GAIR-NLP/factool .

Background: Large language models (LLMs) are trained to follow directions, but this introduces a vulnerability to blindly comply with user requests even if they generate wrong information. In medicine, this could accelerate the generation of misinformation that impacts human well-being. Objectives/Methods: We analyzed compliance to requests to generate misleading content about medications in settings where models know the request is illogical. We investigated whether in-context directions and instruction-tuning of LLMs to prioritize logical reasoning over compliance reduced misinformation risk. Results: While all frontier LLMs complied with misinformation requests, both prompt-based and parameter-based approaches can improve the detection of logic flaws in requests and prevent the dissemination of medical misinformation. Conclusion: Shifting LLMs to prioritize logic over compliance could reduce risks of exploitation for medical misinformation.

Large language models (LLMs) have witnessed rapid advancements, demonstrating remarkable capabilities. However, a notable vulnerability persists: LLMs often uncritically accept flawed or contradictory premises, leading to inefficient reasoning and unreliable outputs. This emphasizes the significance of possessing the Premise Critique Ability for LLMs, defined as the capacity to proactively identify and articulate errors in input premises. Most existing studies assess LLMs' reasoning ability in ideal settings, largely ignoring their vulnerabilities when faced with flawed premises. Thus, we introduce the Premise Critique Bench (PCBench), designed by incorporating four error types across three difficulty levels, paired with multi-faceted evaluation metrics. We conducted systematic evaluations of 15 representative LLMs. Our findings reveal: (1) Most models rely heavily on explicit prompts to detect errors, with limited autonomous critique; (2) Premise critique ability depends on question difficulty and error type, with direct contradictions being easier to detect than complex or procedural errors; (3) Reasoning ability does not consistently correlate with the premise critique ability; (4) Flawed premises trigger overthinking in reasoning models, markedly lengthening responses due to repeated attempts at resolving conflicts. These insights underscore the urgent need to enhance LLMs' proactive evaluation of input validity, positioning premise critique as a foundational capability for developing reliable, human-centric systems. The code is available at https://github.com/MLGroupJLU/Premise_Critique.

Recent multimodal large language models (MLLMs) have demonstrated significant potential in open-ended conversation, generating more accurate and personalized responses. However, their abilities to memorize, recall, and reason in sustained interactions within real-world scenarios remain underexplored. This paper introduces MMRC, a Multi-Modal Real-world Conversation benchmark for evaluating six core open-ended abilities of MLLMs: information extraction, multi-turn reasoning, information update, image management, memory recall, and answer refusal. With data collected from real-world scenarios, MMRC comprises 5,120 conversations and 28,720 corresponding manually labeled questions, posing a significant challenge to existing MLLMs. Evaluations on 20 MLLMs in MMRC indicate an accuracy drop during open-ended interactions. We identify four common failure patterns: long-term memory degradation, inadequacies in updating factual knowledge, accumulated assumption of error propagation, and reluctance to say no. To mitigate these issues, we propose a simple yet effective NOTE-TAKING strategy, which can record key information from the conversation and remind the model during its responses, enhancing conversational capabilities. Experiments across six MLLMs demonstrate significant performance improvements.

The common approach to communicate a large language model's (LLM) uncertainty is to add a percentage number or a hedging word to its response. But is this all we can do? Instead of generating a single answer and then hedging it, an LLM that is fully transparent to the user needs to be able to reflect on its internal belief distribution and output a summary of all options it deems possible, and how likely they are. To test whether LLMs possess this capability, we develop the SelfReflect metric, an information-theoretic distance between a given summary and a distribution over answers. In interventional and human studies, we find that SelfReflect indicates even slight deviations, yielding a fine measure of faithfulness between a summary string and an LLM's actual internal distribution over answers. With SelfReflect, we make a resounding negative observation: modern LLMs are, across the board, incapable of revealing what they are uncertain about, neither through reasoning, nor chains-of-thoughts, nor explicit finetuning. However, we do find that LLMs are able to generate faithful summaries of their uncertainties if we help them by sampling multiple outputs and feeding them back into the context. This simple approach shines a light at the universal way of communicating LLM uncertainties whose future development the SelfReflect score enables.

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

A problem with many current Large Language Model (LLM) driven spoken dialogues is the response time. Some efforts such as Groq address this issue by lightning fast processing of the LLM, but we know from the cognitive psychology literature that in human-to-human dialogue often responses occur prior to the speaker completing their utterance. No amount of delay for LLM processing is acceptable if we wish to maintain human dialogue latencies. In this paper, we discuss methods for understanding an utterance in close to real time and generating a response so that the system can comply with human-level conversational turn delays. This means that the information content of the final part of the speaker's utterance is lost to the LLM. Using the Google NaturalQuestions (NQ) database, our results show GPT-4 can effectively fill in missing context from a dropped word at the end of a question over 60% of the time. We also provide some examples of utterances and the impacts of this information loss on the quality of LLM response in the context of an avatar that is currently under development. These results indicate that a simple classifier could be used to determine whether a question is semantically complete, or requires a filler phrase to allow a response to be generated within human dialogue time constraints.

When deploying large language models (LLMs), it is important to ensure that these models are not only capable, but also reliable. Many benchmarks have been created to track LLMs' growing capabilities, however there has been no similar focus on measuring their reliability. To understand the potential ramifications of this gap, we investigate how well current benchmarks quantify model reliability. We find that pervasive label errors can compromise these evaluations, obscuring lingering model failures and hiding unreliable behavior. Motivated by this gap in the evaluation of reliability, we then propose the concept of so-called platinum benchmarks, i.e., benchmarks carefully curated to minimize label errors and ambiguity. As a first attempt at constructing such benchmarks, we revise examples from fifteen existing popular benchmarks. We evaluate a wide range of models on these platinum benchmarks and find that, indeed, frontier LLMs still exhibit failures on simple tasks such as elementary-level math word problems. Analyzing these failures further reveals previously unidentified patterns of problems on which frontier models consistently struggle. We provide code at https://github.com/MadryLab/platinum-benchmarks

Pull request (PR) descriptions generated by AI coding agents are the primary channel for communicating code changes to human reviewers. However, the alignment between these messages and the actual changes remains unexplored, raising concerns about the trustworthiness of AI agents. To fill this gap, we analyzed 23,247 agentic PRs across five agents using PR message-code inconsistency (PR-MCI). We contributed 974 manually annotated PRs, found 406 PRs (1.7%) exhibited high PR-MCI, and identified eight PR-MCI types, revealing that descriptions claiming unimplemented changes was the most common issue (45.4%). Statistical tests confirmed that high-MCI PRs had 51.7% lower acceptance rates (28.3% vs. 80.0%) and took 3.5x longer to merge (55.8 vs. 16.0 hours). Our findings suggest that unreliable PR descriptions undermine trust in AI agents, highlighting the need for PR-MCI verification mechanisms and improved PR generation to enable trustworthy human-AI collaboration.

Can large language models (LLMs) admit their mistakes when they should know better? In this work, we define the behavior of acknowledging errors in previously generated answers as "retraction" and aim to understand when and why LLMs choose to retract. We first construct model-specific datasets to evaluate whether a model will retract an incorrect answer that contradicts its own parametric knowledge. While LLMs are capable of retraction, they do so only infrequently. We demonstrate that retraction is closely tied to previously identified indicators of models' internal belief: models fail to retract wrong answers that they "believe" to be factually correct. Steering experiments further demonstrate that internal belief causally influences model retraction. In particular, when the model does not believe its answer, this not only encourages the model to attempt to verify the answer, but also alters attention behavior during self-verification. Finally, we demonstrate that simple supervised fine-tuning significantly improves retraction performance by helping the model learn more accurate internal beliefs. Code and datasets are available on https://github.com/ayyyq/llm-retraction.

With the recent emergence of powerful instruction-tuned large language models (LLMs), various helpful conversational Artificial Intelligence (AI) systems have been deployed across many applications. When prompted by users, these AI systems successfully perform a wide range of tasks as part of a conversation. To provide some sort of memory and context, such approaches typically condition their output on the entire conversational history. Although this sensitivity to the conversational history can often lead to improved performance on subsequent tasks, we find that performance can in fact also be negatively impacted, if there is a task-switch. To the best of our knowledge, our work makes the first attempt to formalize the study of such vulnerabilities and interference of tasks in conversational LLMs caused by task-switches in the conversational history. Our experiments across 5 datasets with 15 task switches using popular LLMs reveal that many of the task-switches can lead to significant performance degradation.

While large language models excel at following explicit instructions, they often struggle with ambiguous or incomplete user requests, defaulting to verbose, generic responses rather than seeking clarification. We introduce InfoQuest, a multi-turn chat benchmark designed to evaluate how dialogue agents handle hidden context in open-ended user requests. The benchmark presents intentionally ambiguous scenarios that require models to engage in information-seeking dialogue through clarifying questions before providing appropriate responses. Our evaluation of both open and closed-source models reveals that while proprietary models generally perform better, all current assistants struggle with effectively gathering critical information, often requiring multiple turns to infer user intent and frequently defaulting to generic responses without proper clarification. We provide a systematic methodology for generating diverse scenarios and evaluating models' information-seeking capabilities, offering insights into the current limitations of language models in handling ambiguous requests through multi-turn interactions.

Use of figurative language, such as metaphors and idioms, is common in our daily-life communications, and it can also be found in Software Engineering (SE) channels, such as comments on GitHub. Automatically interpreting figurative language is a challenging task, even with modern Large Language Models (LLMs), as it often involves subtle nuances. This is particularly true in the SE domain, where figurative language is frequently used to convey technical concepts, often bearing developer affect (e.g., `spaghetti code'). Surprisingly, there is a lack of studies on how figurative language in SE communications impacts the performance of automatic tools that focus on understanding developer communications, e.g., bug prioritization, incivility detection. Furthermore, it is an open question to what extent state-of-the-art LLMs interpret figurative expressions in domain-specific communication such as software engineering. To address this gap, we study the prevalence and impact of figurative language in SE communication channels. This study contributes to understanding the role of figurative language in SE, the potential of LLMs in interpreting them, and its impact on automated SE communication analysis. Our results demonstrate the effectiveness of fine-tuning LLMs with figurative language in SE and its potential impact on automated tasks that involve affect. We found that, among three state-of-the-art LLMs, the best improved fine-tuned versions have an average improvement of 6.66% on a GitHub emotion classification dataset, 7.07% on a GitHub incivility classification dataset, and 3.71% on a Bugzilla bug report prioritization dataset.

Currently available grammatical error correction (GEC) datasets are compiled using well-formed written text, limiting the applicability of these datasets to other domains such as informal writing and dialog. In this paper, we present a novel parallel GEC dataset drawn from open-domain chatbot conversations; this dataset is, to our knowledge, the first GEC dataset targeted to a conversational setting. To demonstrate the utility of the dataset, we use our annotated data to fine-tune a state-of-the-art GEC model, resulting in a 16 point increase in model precision. This is of particular importance in a GEC model, as model precision is considered more important than recall in GEC tasks since false positives could lead to serious confusion in language learners. We also present a detailed annotation scheme which ranks errors by perceived impact on comprehensibility, making our dataset both reproducible and extensible. Experimental results show the effectiveness of our data in improving GEC model performance in conversational scenario.

Evaluating aligned large language models' (LLMs) ability to recognize and reject unsafe user requests is crucial for safe, policy-compliant deployments. Existing evaluation efforts, however, face three limitations that we address with SORRY-Bench, our proposed benchmark. First, existing methods often use coarse-grained taxonomies of unsafe topics, and are over-representing some fine-grained topics. For example, among the ten existing datasets that we evaluated, tests for refusals of self-harm instructions are over 3x less represented than tests for fraudulent activities. SORRY-Bench improves on this by using a fine-grained taxonomy of 45 potentially unsafe topics, and 450 class-balanced unsafe instructions, compiled through human-in-the-loop methods. Second, linguistic characteristics and formatting of prompts are often overlooked, like different languages, dialects, and more -- which are only implicitly considered in many evaluations. We supplement SORRY-Bench with 20 diverse linguistic augmentations to systematically examine these effects. Third, existing evaluations rely on large LLMs (e.g., GPT-4) for evaluation, which can be computationally expensive. We investigate design choices for creating a fast, accurate automated safety evaluator. By collecting 7K+ human annotations and conducting a meta-evaluation of diverse LLM-as-a-judge designs, we show that fine-tuned 7B LLMs can achieve accuracy comparable to GPT-4 scale LLMs, with lower computational cost. Putting these together, we evaluate over 40 proprietary and open-source LLMs on SORRY-Bench, analyzing their distinctive refusal behaviors. We hope our effort provides a building block for systematic evaluations of LLMs' safety refusal capabilities, in a balanced, granular, and efficient manner.

When artificial agents are jointly trained to perform collaborative tasks using a communication channel, they develop opaque goal-oriented communication protocols. Good task performance is often considered sufficient evidence that meaningful communication is taking place, but existing empirical results show that communication strategies induced by common objectives can be counterintuitive whilst solving the task nearly perfectly. In this work, we identify a goal-agnostic prerequisite to meaningful communication, which we term semantic consistency, based on the idea that messages should have similar meanings across instances. We provide a formal definition for this idea, and use it to compare the two most common objectives in the field of emergent communication: discrimination and reconstruction. We prove, under mild assumptions, that semantically inconsistent communication protocols can be optimal solutions to the discrimination task, but not to reconstruction. We further show that the reconstruction objective encourages a stricter property, spatial meaningfulness, which also accounts for the distance between messages. Experiments with emergent communication games validate our theoretical results. These findings demonstrate an inherent advantage of distance-based communication goals, and contextualize previous empirical discoveries.

Large language models (LLMs) have become mainstream technology with their versatile use cases and impressive performance. Despite the countless out-of-the-box applications, LLMs are still not reliable. A lot of work is being done to improve the factual accuracy, consistency, and ethical standards of these models through fine-tuning, prompting, and Reinforcement Learning with Human Feedback (RLHF), but no systematic analysis of the responses of these models to different categories of statements, or on their potential vulnerabilities to simple prompting changes is available. In this work, we analyze what confuses GPT-3: how the model responds to certain sensitive topics and what effects the prompt wording has on the model response. We find that GPT-3 correctly disagrees with obvious Conspiracies and Stereotypes but makes mistakes with common Misconceptions and Controversies. The model responses are inconsistent across prompts and settings, highlighting GPT-3's unreliability. Dataset and code of our analysis is available in https://github.com/tanny411/GPT3-Reliability-Check.

Large language models (LLMs) frequently produce false refusals, declining benign requests that contain terms resembling unsafe queries. We address this challenge by introducing two comprehensive benchmarks: the Exaggerated Safety Benchmark (XSB) for single-turn prompts, annotated with "Focus" keywords that identify refusal-inducing triggers, and the Multi-turn Scenario-based Exaggerated Safety Benchmark (MS-XSB), which systematically evaluates refusal calibration in realistic, context-rich dialog settings. Our benchmarks reveal that exaggerated refusals persist across diverse recent LLMs and are especially pronounced in complex, multi-turn scenarios. To mitigate these failures, we leverage post-hoc explanation methods to identify refusal triggers and deploy three lightweight, model-agnostic approaches, ignore-word instructions, prompt rephrasing, and attention steering, at inference time, all without retraining or parameter access. Experiments on four instruction-tuned Llama models demonstrate that these strategies substantially improve compliance on safe prompts while maintaining robust safety protections. Our findings establish a reproducible framework for diagnosing and mitigating exaggerated refusals, highlighting practical pathways to safer and more helpful LLM deployments.

Prior approaches to realizing mixed-initiative human--computer referential communication have adopted information-state or collaborative problem-solving approaches. In this paper, we argue for a new approach, inspired by coherence-based models of discourse such as SDRT asher-lascarides:2003a, in which utterances attach to an evolving discourse structure and the associated knowledge graph of speaker commitments serves as an interface to real-world reasoning and conversational strategy. As first steps towards implementing the approach, we describe a simple dialogue system in a referential communication domain that accumulates constraints across discourse, interprets them using a learned probabilistic model, and plans clarification using reinforcement learning.

Large language models (LLMs), such as ChatGPT, have rapidly penetrated into people's work and daily lives over the past few years, due to their extraordinary conversational skills and intelligence. ChatGPT has become the fastest-growing software in terms of user numbers in human history and become an important foundational model for the next generation of artificial intelligence applications. However, the generations of LLMs are not entirely reliable, often producing content with factual errors, biases, and toxicity. Given their vast number of users and wide range of application scenarios, these unreliable responses can lead to many serious negative impacts. This thesis introduces the exploratory works in the field of language model reliability during the PhD study, focusing on the correctness, non-toxicity, and fairness of LLMs from both software testing and natural language processing perspectives. First, to measure the correctness of LLMs, we introduce two testing frameworks, FactChecker and LogicAsker, to evaluate factual knowledge and logical reasoning accuracy, respectively. Second, for the non-toxicity of LLMs, we introduce two works for red-teaming LLMs. Third, to evaluate the fairness of LLMs, we introduce two evaluation frameworks, BiasAsker and XCulturalBench, to measure the social bias and cultural bias of LLMs, respectively.

Abusive language is a growing concern in many social media platforms. Repeated exposure to abusive speech has created physiological effects on the target users. Thus, the problem of abusive language should be addressed in all forms for online peace and safety. While extensive research exists in abusive speech detection, most studies focus on English. Recently, many smearing incidents have occurred in India, which provoked diverse forms of abusive speech in online space in various languages based on the geographic location. Therefore it is essential to deal with such malicious content. In this paper, to bridge the gap, we demonstrate a large-scale analysis of multilingual abusive speech in Indic languages. We examine different interlingual transfer mechanisms and observe the performance of various multilingual models for abusive speech detection for eight different Indic languages. We also experiment to show how robust these models are on adversarial attacks. Finally, we conduct an in-depth error analysis by looking into the models' misclassified posts across various settings. We have made our code and models public for other researchers.

Language models (LMs) can produce errors that are hard to detect for humans, especially when the task is complex. RLHF, the most popular post-training method, may exacerbate this problem: to achieve higher rewards, LMs might get better at convincing humans that they are right even when they are wrong. We study this phenomenon under a standard RLHF pipeline, calling it "U-SOPHISTRY" since it is Unintended by model developers. Specifically, we ask time-constrained (e.g., 3-10 minutes) human subjects to evaluate the correctness of model outputs and calculate humans' accuracy against gold labels. On a question-answering task (QuALITY) and programming task (APPS), RLHF makes LMs better at convincing our subjects but not at completing the task correctly. RLHF also makes the model harder to evaluate: our subjects' false positive rate increases by 24.1% on QuALITY and 18.3% on APPS. Finally, we show that probing, a state-of-the-art approach for detecting Intended Sophistry (e.g. backdoored LMs), does not generalize to U-SOPHISTRY. Our results highlight an important failure mode of RLHF and call for more research in assisting humans to align them.

Multi-turn interactions between large language models (LLMs) and users naturally include implicit feedback signals. If an LLM responds in an unexpected way to an instruction, the user is likely to signal it by rephrasing the request, expressing frustration, or pivoting to an alternative task. Such signals are task-independent and occupy a relatively constrained subspace of language, allowing the LLM to identify them even if it fails on the actual task. This creates an avenue for continually learning from interactions without additional annotations. We introduce ReSpect, a method to learn from such signals in past interactions via retrospection. We deploy ReSpect in a new multimodal interaction scenario, where humans instruct an LLM to solve an abstract reasoning task with a combinatorial solution space. Through thousands of interactions with humans, we show how ReSpect gradually improves task completion rate from 31% to 82%, all without any external annotation.

Enterprise customers are increasingly adopting Large Language Models (LLMs) for critical communication tasks, such as drafting emails, crafting sales pitches, and composing casual messages. Deploying such models across different regions requires them to understand diverse cultural and linguistic contexts and generate safe and respectful responses. For enterprise applications, it is crucial to mitigate reputational risks, maintain trust, and ensure compliance by effectively identifying and handling unsafe or offensive language. To address this, we introduce SweEval, a benchmark simulating real-world scenarios with variations in tone (positive or negative) and context (formal or informal). The prompts explicitly instruct the model to include specific swear words while completing the task. This benchmark evaluates whether LLMs comply with or resist such inappropriate instructions and assesses their alignment with ethical frameworks, cultural nuances, and language comprehension capabilities. In order to advance research in building ethically aligned AI systems for enterprise use and beyond, we release the dataset and code: https://github.com/amitbcp/multilingual_profanity.

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical reliance on AI outputs, which can obscure implicit assumptions and lead to unintended consequences. To meet this challenge, we propose integrating positive friction into conversational AI, which promotes user reflection on goals, critical thinking on system response, and subsequent re-conditioning of AI systems. We hypothesize systems can improve goal alignment, modeling of user mental states, and task success by deliberately slowing down conversations in strategic moments to ask questions, reveal assumptions, or pause. We present an ontology of positive friction and collect expert human annotations on multi-domain and embodied goal-oriented corpora. Experiments on these corpora, along with simulated interactions using state-of-the-art systems, suggest incorporating friction not only fosters accountable decision-making, but also enhances machine understanding of user beliefs and goals, and increases task success rates.

Shannon, in his seminal paper introducing information theory, divided the communication into three levels: technical, semantic, and effectivenss. While the technical level is concerned with accurate reconstruction of transmitted symbols, the semantic and effectiveness levels deal with the inferred meaning and its effect on the receiver. Thanks to telecommunications, the first level problem has produced great advances like the internet. Large Language Models (LLMs) make some progress towards the second goal, but the third level still remains largely untouched. The third problem deals with predicting and optimizing communication for desired receiver behavior. LLMs, while showing wide generalization capabilities across a wide range of tasks, are unable to solve for this. One reason for the underperformance could be a lack of "behavior tokens" in LLMs' training corpora. Behavior tokens define receiver behavior over a communication, such as shares, likes, clicks, purchases, retweets, etc. While preprocessing data for LLM training, behavior tokens are often removed from the corpora as noise. Therefore, in this paper, we make some initial progress towards reintroducing behavior tokens in LLM training. The trained models, other than showing similar performance to LLMs on content understanding tasks, show generalization capabilities on behavior simulation, content simulation, behavior understanding, and behavior domain adaptation. Using a wide range of tasks on two corpora, we show results on all these capabilities. We call these models Large Content and Behavior Models (LCBMs). Further, to spur more research on LCBMs, we release our new Content Behavior Corpus (CBC), a repository containing communicator, message, and corresponding receiver behavior.

We showcase that ChatGPT can be used to disambiguate lemmas in two endangered languages ChatGPT is not proficient in, namely Erzya and Skolt Sami. We augment our prompt by providing dictionary translations of the candidate lemmas to a majority language - Finnish in our case. This dictionary augmented generation approach results in 50\% accuracy for Skolt Sami and 41\% accuracy for Erzya. On a closer inspection, many of the error types were of the kind even an untrained human annotator would make.

Effective interlocutors account for the uncertain goals, beliefs, and emotions of others. But even the best human conversationalist cannot perfectly anticipate the trajectory of a dialogue. How well can language models represent inherent uncertainty in conversations? We propose FortUne Dial, an expansion of the long-standing "conversation forecasting" task: instead of just accuracy, evaluation is conducted with uncertainty-aware metrics, effectively enabling abstention on individual instances. We study two ways in which language models potentially represent outcome uncertainty (internally, using scores and directly, using tokens) and propose fine-tuning strategies to improve calibration of both representations. Experiments on eight difficult negotiation corpora demonstrate that our proposed fine-tuning strategies (a traditional supervision strategy and an off-policy reinforcement learning strategy) can calibrate smaller open-source models to compete with pre-trained models 10x their size.

In this paper, we conduct a comprehensive SWOT analysis of prompt engineering techniques within the realm of Large Language Models (LLMs). Emphasizing linguistic principles, we examine various techniques to identify their strengths, weaknesses, opportunities, and threats. Our findings provide insights into enhancing AI interactions and improving language model comprehension of human prompts. The analysis covers techniques including template-based approaches and fine-tuning, addressing the problems and challenges associated with each. The conclusion offers future research directions aimed at advancing the effectiveness of prompt engineering in optimizing human-machine communication.

Large Language Models (LLMs) are conversational interfaces. As such, LLMs have the potential to assist their users not only when they can fully specify the task at hand, but also to help them define, explore, and refine what they need through multi-turn conversational exchange. Although analysis of LLM conversation logs has confirmed that underspecification occurs frequently in user instructions, LLM evaluation has predominantly focused on the single-turn, fully-specified instruction setting. In this work, we perform large-scale simulation experiments to compare LLM performance in single- and multi-turn settings. Our experiments confirm that all the top open- and closed-weight LLMs we test exhibit significantly lower performance in multi-turn conversations than single-turn, with an average drop of 39% across six generation tasks. Analysis of 200,000+ simulated conversations decomposes the performance degradation into two components: a minor loss in aptitude and a significant increase in unreliability. We find that LLMs often make assumptions in early turns and prematurely attempt to generate final solutions, on which they overly rely. In simpler terms, we discover that *when LLMs take a wrong turn in a conversation, they get lost and do not recover*.

In interactions between users and language model agents, user utterances frequently exhibit ellipsis (omission of words or phrases) or imprecision (lack of exactness) to prioritize efficiency. This can lead to varying interpretations of the same input based on different assumptions or background knowledge. It is thus crucial for agents to adeptly handle the inherent ambiguity in queries to ensure reliability. However, even state-of-the-art large language models (LLMs) still face challenges in such scenarios, primarily due to the following hurdles: (1) LLMs are not explicitly trained to deal with ambiguous utterances; (2) the degree of ambiguity perceived by the LLMs may vary depending on the possessed knowledge. To address these issues, we propose Alignment with Perceived Ambiguity (APA), a novel pipeline that aligns LLMs to manage ambiguous queries by leveraging their own assessment of ambiguity (i.e., perceived ambiguity). Experimental results on question-answering datasets demonstrate that APA empowers LLMs to explicitly detect and manage ambiguous queries while retaining the ability to answer clear questions. Furthermore, our finding proves that APA excels beyond training with gold-standard labels, especially in out-of-distribution scenarios.

Paraphrasing of offensive content is a better alternative to content removal and helps improve civility in a communication environment. Supervised paraphrasers; however, rely heavily on large quantities of labelled data to help preserve meaning and intent. They also retain a large portion of the offensiveness of the original content, which raises questions on their overall usability. In this paper we aim to assist practitioners in developing usable paraphrasers by exploring In-Context Learning (ICL) with large language models (LLMs), i.e., using a limited number of input-label demonstration pairs to guide the model in generating desired outputs for specific queries. Our study focuses on key factors such as -- number and order of demonstrations, exclusion of prompt instruction, and reduction in measured toxicity. We perform principled evaluation on three datasets, including our proposed Context-Aware Polite Paraphrase dataset, comprising of dialogue-style rude utterances, polite paraphrases, and additional dialogue context. We evaluate our approach using two closed source and one open source LLM. Our results reveal that ICL is comparable to supervised methods in generation quality, while being qualitatively better by 25% on human evaluation and attaining lower toxicity by 76%. Also, ICL-based paraphrasers only show a slight reduction in performance even with just 10% training data.

Widely deployed large language models (LLMs) can produce convincing yet incorrect outputs, potentially misleading users who may rely on them as if they were correct. To reduce such overreliance, there have been calls for LLMs to communicate their uncertainty to end users. However, there has been little empirical work examining how users perceive and act upon LLMs' expressions of uncertainty. We explore this question through a large-scale, pre-registered, human-subject experiment (N=404) in which participants answer medical questions with or without access to responses from a fictional LLM-infused search engine. Using both behavioral and self-reported measures, we examine how different natural language expressions of uncertainty impact participants' reliance, trust, and overall task performance. We find that first-person expressions (e.g., "I'm not sure, but...") decrease participants' confidence in the system and tendency to agree with the system's answers, while increasing participants' accuracy. An exploratory analysis suggests that this increase can be attributed to reduced (but not fully eliminated) overreliance on incorrect answers. While we observe similar effects for uncertainty expressed from a general perspective (e.g., "It's not clear, but..."), these effects are weaker and not statistically significant. Our findings suggest that using natural language expressions of uncertainty may be an effective approach for reducing overreliance on LLMs, but that the precise language used matters. This highlights the importance of user testing before deploying LLMs at scale.

In this paper, we show that when spoken language models (SLMs) are instructed to speak in a specific speaking style at the beginning of a multi-turn conversation, they cannot maintain the required speaking styles after several turns of interaction; we refer to this as the style amnesia of SLMs. We focus on paralinguistic speaking styles, including emotion, accent, volume, and speaking speed. We evaluate three proprietary and two open-source SLMs, demonstrating that none of these models can maintain a consistent speaking style when instructed to do so. We further show that when SLMs are asked to recall the style instruction in later turns, they can recall the style instruction, but they fail to express it throughout the conversation. We also show that explicitly asking the model to recall the style instruction can partially mitigate style amnesia. In addition, we examine various prompting strategies and find that SLMs struggle to follow the required style when the instruction is placed in system messages rather than user messages, which contradicts the intended function of system prompts.

Large Language Models (LLMs) require careful safety alignment to prevent malicious outputs. While significant research focuses on mitigating harmful content generation, the enhanced safety often come with the side effect of over-refusal, where LLMs may reject innocuous prompts and become less helpful. Although the issue of over-refusal has been empirically observed, a systematic measurement is challenging due to the difficulty of crafting prompts that appear harmful but are benign. This study proposes a novel method for automatically generating large-scale sets of "seemingly toxic prompts" (benign prompts likely rejected by LLMs). Leveraging this technique, we introduce OR-Bench, the first large-scale over-refusal benchmark. OR-Bench comprises 80,000 seemingly toxic prompts across 10 common rejection categories, a subset of around 1,000 hard prompts that are challenging even for state-of-the-art LLMs, and an additional 600 toxic prompts to prevent indiscriminate responses. We then conduct a comprehensive study to measure the over-refusal of 25 popular LLMs across 8 model families. Our datasets are available at https://huggingface.co/datasets/bench-llm/or-bench and the demo can be found at https://huggingface.co/spaces/bench-llm/or-bench. We hope this benchmark can help the community develop better safety aligned models.

Sarcasm is a challenge to sentiment analysis because of the incongruity between stated and implied sentiment. The challenge is exacerbated when the implication may be relevant to a specific country or geographical region. Pragmatic metacognitive prompting (PMP) is a cognition-inspired technique that has been used for pragmatic reasoning. In this paper, we harness PMP for explainable sarcasm detection for Australian and Indian English, alongside a benchmark dataset for standard English. We manually add sarcasm explanations to an existing sarcasm-labeled dataset for Australian and Indian English called BESSTIE, and compare the performance for explainable sarcasm detection for them with FLUTE, a standard English dataset containing sarcasm explanations. Our approach utilising PMP when evaluated on two open-weight LLMs (GEMMA and LLAMA) achieves statistically significant performance improvement across all tasks and datasets when compared with four alternative prompting strategies. We also find that alternative techniques such as agentic prompting mitigate context-related failures by enabling external knowledge retrieval. The focused contribution of our work is utilising PMP in generating sarcasm explanations for varieties of English.

In contemporary workplaces, meetings are essential for exchanging ideas and ensuring team alignment but often face challenges such as time consumption, scheduling conflicts, and inefficient participation. Recent advancements in Large Language Models (LLMs) have demonstrated their strong capabilities in natural language generation and reasoning, prompting the question: can LLMs effectively delegate participants in meetings? To explore this, we develop a prototype LLM-powered meeting delegate system and create a comprehensive benchmark using real meeting transcripts. Our evaluation reveals that GPT-4/4o maintain balanced performance between active and cautious engagement strategies. In contrast, Gemini 1.5 Pro tends to be more cautious, while Gemini 1.5 Flash and Llama3-8B/70B display more active tendencies. Overall, about 60\% of responses address at least one key point from the ground-truth. However, improvements are needed to reduce irrelevant or repetitive content and enhance tolerance for transcription errors commonly found in real-world settings. Additionally, we implement the system in practical settings and collect real-world feedback from demos. Our findings underscore the potential and challenges of utilizing LLMs as meeting delegates, offering valuable insights into their practical application for alleviating the burden of meetings.

The advent of Large Language Models (LLMs) has made a transformative impact. However, the potential that LLMs such as ChatGPT can be exploited to generate misinformation has posed a serious concern to online safety and public trust. A fundamental research question is: will LLM-generated misinformation cause more harm than human-written misinformation? We propose to tackle this question from the perspective of detection difficulty. We first build a taxonomy of LLM-generated misinformation. Then we categorize and validate the potential real-world methods for generating misinformation with LLMs. Then, through extensive empirical investigation, we discover that LLM-generated misinformation can be harder to detect for humans and detectors compared to human-written misinformation with the same semantics, which suggests it can have more deceptive styles and potentially cause more harm. We also discuss the implications of our discovery on combating misinformation in the age of LLMs and the countermeasures.

Automatic speech Recognition (ASR) is a fundamental and important task in the field of speech and natural language processing. It is an inherent building block in many applications such as voice assistant, speech translation, etc. Despite the advancement of ASR technologies in recent years, it is still inevitable for modern ASR systems to have a substantial number of erroneous recognition due to environmental noise, ambiguity, etc. Therefore, the error correction in ASR is crucial. Motivated by this, this paper studies ASR error correction in the Chinese language, which is one of the most popular languages and enjoys a large number of users in the world. We first create a benchmark dataset named ASR-EC that contains a wide spectrum of ASR errors generated by industry-grade ASR systems. To the best of our knowledge, it is the first Chinese ASR error correction benchmark. Then, inspired by the recent advances in large language models (LLMs), we investigate how to harness the power of LLMs to correct ASR errors. We apply LLMs to ASR error correction in three paradigms. The first paradigm is prompting, which is further categorized as zero-shot, few-shot, and multi-step. The second paradigm is finetuning, which finetunes LLMs with ASR error correction data. The third paradigm is multi-modal augmentation, which collectively utilizes the audio and ASR transcripts for error correction. Extensive experiments reveal that prompting is not effective for ASR error correction. Finetuning is effective only for a portion of LLMs. Multi-modal augmentation is the most effective method for error correction and achieves state-of-the-art performance.