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Jan 13

Root Cause Analysis In Microservice Using Neural Granger Causal Discovery

In recent years, microservices have gained widespread adoption in IT operations due to their scalability, maintenance, and flexibility. However, it becomes challenging for site reliability engineers (SREs) to pinpoint the root cause due to the complex relationships in microservices when facing system malfunctions. Previous research employed structured learning methods (e.g., PC-algorithm) to establish causal relationships and derive root causes from causal graphs. Nevertheless, they ignored the temporal order of time series data and failed to leverage the rich information inherent in the temporal relationships. For instance, in cases where there is a sudden spike in CPU utilization, it can lead to an increase in latency for other microservices. However, in this scenario, the anomaly in CPU utilization occurs before the latency increase, rather than simultaneously. As a result, the PC-algorithm fails to capture such characteristics. To address these challenges, we propose RUN, a novel approach for root cause analysis using neural Granger causal discovery with contrastive learning. RUN enhances the backbone encoder by integrating contextual information from time series, and leverages a time series forecasting model to conduct neural Granger causal discovery. In addition, RUN incorporates Pagerank with a personalization vector to efficiently recommend the top-k root causes. Extensive experiments conducted on the synthetic and real-world microservice-based datasets demonstrate that RUN noticeably outperforms the state-of-the-art root cause analysis methods. Moreover, we provide an analysis scenario for the sock-shop case to showcase the practicality and efficacy of RUN in microservice-based applications. Our code is publicly available at https://github.com/zmlin1998/RUN.

  • 5 authors
·
Feb 1, 2024

Disentangled Causal Graph Learning for Online Unsupervised Root Cause Analysis

The task of root cause analysis (RCA) is to identify the root causes of system faults/failures by analyzing system monitoring data. Efficient RCA can greatly accelerate system failure recovery and mitigate system damages or financial losses. However, previous research has mostly focused on developing offline RCA algorithms, which often require manually initiating the RCA process, a significant amount of time and data to train a robust model, and then being retrained from scratch for a new system fault. In this paper, we propose CORAL, a novel online RCA framework that can automatically trigger the RCA process and incrementally update the RCA model. CORAL consists of Trigger Point Detection, Incremental Disentangled Causal Graph Learning, and Network Propagation-based Root Cause Localization. The Trigger Point Detection component aims to detect system state transitions automatically and in near-real-time. To achieve this, we develop an online trigger point detection approach based on multivariate singular spectrum analysis and cumulative sum statistics. To efficiently update the RCA model, we propose an incremental disentangled causal graph learning approach to decouple the state-invariant and state-dependent information. After that, CORAL applies a random walk with restarts to the updated causal graph to accurately identify root causes. The online RCA process terminates when the causal graph and the generated root cause list converge. Extensive experiments on three real-world datasets with case studies demonstrate the effectiveness and superiority of the proposed framework.

  • 5 authors
·
May 17, 2023

PACE-LM: Prompting and Augmentation for Calibrated Confidence Estimation with GPT-4 in Cloud Incident Root Cause Analysis

Major cloud providers have employed advanced AI-based solutions like large language models to aid humans in identifying the root causes of cloud incidents. Despite the growing prevalence of AI-driven assistants in the root cause analysis process, their effectiveness in assisting on-call engineers is constrained by low accuracy due to the intrinsic difficulty of the task, a propensity for LLM-based approaches to hallucinate, and difficulties in distinguishing these well-disguised hallucinations. To address this challenge, we propose to perform confidence estimation for the predictions to help on-call engineers make decisions on whether to adopt the model prediction. Considering the black-box nature of many LLM-based root cause predictors, fine-tuning or temperature-scaling-based approaches are inapplicable. We therefore design an innovative confidence estimation framework based on prompting retrieval-augmented large language models (LLMs) that demand a minimal amount of information from the root cause predictor. This approach consists of two scoring phases: the LLM-based confidence estimator first evaluates its confidence in making judgments in the face of the current incident that reflects its ``grounded-ness" level in reference data, then rates the root cause prediction based on historical references. An optimization step combines these two scores for a final confidence assignment. We show that our method is able to produce calibrated confidence estimates for predicted root causes, validate the usefulness of retrieved historical data and the prompting strategy as well as the generalizability across different root cause prediction models. Our study takes an important move towards reliably and effectively embedding LLMs into cloud incident management systems.

  • 6 authors
·
Sep 11, 2023

Adaptive Root Cause Localization for Microservice Systems with Multi-Agent Recursion-of-Thought

As contemporary microservice systems become increasingly popular and complex-often comprising hundreds or even thousands of fine-grained, interdependent subsystems-they are facing more frequent failures. Ensuring system reliability thus demands accurate root cause localization. While traces and metrics have proven to be effective data sources for this task, existing methods either heavily rely on pre-defined schemas, which struggle to adapt to evolving operational contexts, or lack interpretability in their reasoning process, thereby leaving Site Reliability Engineers (SREs) confused. In this paper, we conduct a comprehensive study on how SREs localize the root cause of failures, drawing insights from multiple professional SREs across different organizations. Our investigation reveals that human root cause analysis exhibits three key characteristics: recursiveness, multi-dimensional expansion, and cross-modal reasoning. Motivated by these findings, we introduce RCLAgent, an adaptive root cause localization method for microservice systems that leverages a multi-agent recursion-of-thought framework. RCLAgent employs a novel recursion-of-thought strategy to guide the LLM's reasoning process, effectively integrating data from multiple agents and tool-assisted analysis to accurately pinpoint the root cause. Experimental evaluations on various public datasets demonstrate that RCLAgent achieves superior performance by localizing the root cause using only a single request-outperforming state-of-the-art methods that depend on aggregating multiple requests. These results underscore the effectiveness of RCLAgent in enhancing the efficiency and precision of root cause localization in complex microservice environments.

  • 7 authors
·
Aug 27, 2025

TelecomTS: A Multi-Modal Observability Dataset for Time Series and Language Analysis

Modern enterprises generate vast streams of time series metrics when monitoring complex systems, known as observability data. Unlike conventional time series from domains such as weather, observability data are zero-inflated, highly stochastic, and exhibit minimal temporal structure. Despite their importance, observability datasets are underrepresented in public benchmarks due to proprietary restrictions. Existing datasets are often anonymized and normalized, removing scale information and limiting their use for tasks beyond forecasting, such as anomaly detection, root-cause analysis, and multi-modal reasoning. To address this gap, we introduce TelecomTS, a large-scale observability dataset derived from a 5G telecommunications network. TelecomTS features heterogeneous, de-anonymized covariates with explicit scale information and supports a suite of downstream tasks, including anomaly detection, root-cause analysis, and a question-answering benchmark requiring multi-modal reasoning. Benchmarking state-of-the-art time series, language, and reasoning models reveals that existing approaches struggle with the abrupt, noisy, and high-variance dynamics of observability data. Our experiments also underscore the importance of preserving covariates' absolute scale, emphasizing the need for foundation time series models that natively leverage scale information for practical observability applications.

  • 10 authors
·
Oct 7, 2025

LogEval: A Comprehensive Benchmark Suite for Large Language Models In Log Analysis

Log analysis is crucial for ensuring the orderly and stable operation of information systems, particularly in the field of Artificial Intelligence for IT Operations (AIOps). Large Language Models (LLMs) have demonstrated significant potential in natural language processing tasks. In the AIOps domain, they excel in tasks such as anomaly detection, root cause analysis of faults, operations and maintenance script generation, and alert information summarization. However, the performance of current LLMs in log analysis tasks remains inadequately validated. To address this gap, we introduce LogEval, a comprehensive benchmark suite designed to evaluate the capabilities of LLMs in various log analysis tasks for the first time. This benchmark covers tasks such as log parsing, log anomaly detection, log fault diagnosis, and log summarization. LogEval evaluates each task using 4,000 publicly available log data entries and employs 15 different prompts for each task to ensure a thorough and fair assessment. By rigorously evaluating leading LLMs, we demonstrate the impact of various LLM technologies on log analysis performance, focusing on aspects such as self-consistency and few-shot contextual learning. We also discuss findings related to model quantification, Chinese-English question-answering evaluation, and prompt engineering. These findings provide insights into the strengths and weaknesses of LLMs in multilingual environments and the effectiveness of different prompt strategies. Various evaluation methods are employed for different tasks to accurately measure the performance of LLMs in log analysis, ensuring a comprehensive assessment. The insights gained from LogEvals evaluation reveal the strengths and limitations of LLMs in log analysis tasks, providing valuable guidance for researchers and practitioners.

  • 13 authors
·
Jul 1, 2024

On the Proactive Generation of Unsafe Images From Text-To-Image Models Using Benign Prompts

Text-to-image models like Stable Diffusion have had a profound impact on daily life by enabling the generation of photorealistic images from textual prompts, fostering creativity, and enhancing visual experiences across various applications. However, these models also pose risks. Previous studies have successfully demonstrated that manipulated prompts can elicit text-to-image models to generate unsafe images, e.g., hateful meme variants. Yet, these studies only unleash the harmful power of text-to-image models in a passive manner. In this work, we focus on the proactive generation of unsafe images using targeted benign prompts via poisoning attacks. We propose two poisoning attacks: a basic attack and a utility-preserving attack. We qualitatively and quantitatively evaluate the proposed attacks using four representative hateful memes and multiple query prompts. Experimental results indicate that text-to-image models are vulnerable to the basic attack even with five poisoning samples. However, the poisoning effect can inadvertently spread to non-targeted prompts, leading to undesirable side effects. Root cause analysis identifies conceptual similarity as an important contributing factor to the side effects. To address this, we introduce the utility-preserving attack as a viable mitigation strategy to maintain the attack stealthiness, while ensuring decent attack performance. Our findings underscore the potential risks of adopting text-to-image models in real-world scenarios, calling for future research and safety measures in this space.

  • 5 authors
·
Oct 25, 2023

Models Are Codes: Towards Measuring Malicious Code Poisoning Attacks on Pre-trained Model Hubs

The proliferation of pre-trained models (PTMs) and datasets has led to the emergence of centralized model hubs like Hugging Face, which facilitate collaborative development and reuse. However, recent security reports have uncovered vulnerabilities and instances of malicious attacks within these platforms, highlighting growing security concerns. This paper presents the first systematic study of malicious code poisoning attacks on pre-trained model hubs, focusing on the Hugging Face platform. We conduct a comprehensive threat analysis, develop a taxonomy of model formats, and perform root cause analysis of vulnerable formats. While existing tools like Fickling and ModelScan offer some protection, they face limitations in semantic-level analysis and comprehensive threat detection. To address these challenges, we propose MalHug, an end-to-end pipeline tailored for Hugging Face that combines dataset loading script extraction, model deserialization, in-depth taint analysis, and heuristic pattern matching to detect and classify malicious code poisoning attacks in datasets and models. In collaboration with Ant Group, a leading financial technology company, we have implemented and deployed MalHug on a mirrored Hugging Face instance within their infrastructure, where it has been operational for over three months. During this period, MalHug has monitored more than 705K models and 176K datasets, uncovering 91 malicious models and 9 malicious dataset loading scripts. These findings reveal a range of security threats, including reverse shell, browser credential theft, and system reconnaissance. This work not only bridges a critical gap in understanding the security of the PTM supply chain but also provides a practical, industry-tested solution for enhancing the security of pre-trained model hubs.

  • 9 authors
·
Sep 14, 2024

ROAD: Reflective Optimization via Automated Debugging for Zero-Shot Agent Alignment

Automatic Prompt Optimization (APO) has emerged as a critical technique for enhancing Large Language Model (LLM) performance, yet current state-of-the-art methods typically rely on large, labeled gold-standard development sets to compute fitness scores for evolutionary or Reinforcement Learning (RL) approaches. In real-world software engineering, however, such curated datasets are rarely available during the initial cold start of agent development, where engineers instead face messy production logs and evolving failure modes. We present ROAD (Reflective Optimization via Automated Debugging), a novel framework that bypasses the need for refined datasets by treating optimization as a dynamic debugging investigation rather than a stochastic search. Unlike traditional mutation strategies, ROAD utilizes a specialized multi-agent architecture, comprising an Analyzer for root-cause analysis, an Optimizer for pattern aggregation, and a Coach for strategy integration, to convert unstructured failure logs into robust, structured Decision Tree Protocols. We evaluated ROAD across both a standardized academic benchmark and a live production Knowledge Management engine. Experimental results demonstrate that ROAD is highly sample-efficient, achieving a 5.6 percent increase in success rate (73.6 percent to 79.2 percent) and a 3.8 percent increase in search accuracy within just three automated iterations. Furthermore, on complex reasoning tasks in the retail domain, ROAD improved agent performance by approximately 19 percent relative to the baseline. These findings suggest that mimicking the human engineering loop of failure analysis and patching offers a viable, data-efficient alternative to resource-intensive RL training for deploying reliable LLM agents.

  • 9 authors
·
Dec 30, 2025

Building Domain-Specific Small Language Models via Guided Data Generation

Large Language Models (LLMs) have shown remarkable success in supporting a wide range of knowledge-intensive tasks. In specialized domains, there is growing interest in leveraging LLMs to assist subject matter experts with domain-specific challenges. However, deploying LLMs as SaaS solutions raises data privacy concerns, while many open-source models demand significant computational resources for effective domain adaptation and deployment. A promising alternative is to develop smaller, domain-specialized LLMs, though this approach is often constrained by the lack of high-quality domain-specific training data. In this work, we address these limitations by presenting a cost-efficient and scalable training pipeline that combines guided synthetic data generation from a small seed corpus with bottom-up domain data curation. Our pipeline integrates Domain-Adaptive Pretraining (DAPT), Domain-specific Supervised Fine-tuning (DSFT), and Direct Preference Optimization (DPO) to train effective small-scale models for specialized use cases. We demonstrate this approach through DiagnosticSLM, a 3B-parameter domain-specific model tailored for fault diagnosis, root cause analysis, and repair recommendation in industrial settings. To evaluate model performance, we introduce four domain-specific benchmarks: multiple-choice questions (DiagnosticMCQ), question answering (DiagnosticQA), sentence completion (DiagnosticComp), and summarization (DiagnosticSum). DiagnosticSLM achieves up to 25% accuracy improvement over open-source models of comparable or larger size (2B-9B) on the MCQ task, while also outperforming or matching them in other tasks, demonstrating effective domain-specific reasoning and generalization capabilities.

  • 8 authors
·
Nov 23, 2025

OpsEval: A Comprehensive IT Operations Benchmark Suite for Large Language Models

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.

  • 16 authors
·
Oct 11, 2023

Dated Data: Tracing Knowledge Cutoffs in Large Language Models

Released Large Language Models (LLMs) are often paired with a claimed knowledge cutoff date, or the dates at which training data was gathered. Such information is crucial for applications where the LLM must provide up to date information. However, this statement only scratches the surface: do all resources in the training data share the same knowledge cutoff date? Does the model's demonstrated knowledge for these subsets closely align to their cutoff dates? In this work, we define the notion of an effective cutoff. This is distinct from the LLM designer reported cutoff and applies separately to sub-resources and topics. We propose a simple approach to estimate effective cutoffs on the resource-level temporal alignment of an LLM by probing across versions of the data. Using this analysis, we find that effective cutoffs often differ from reported cutoffs. To understand the root cause of this observation, we conduct a direct large-scale analysis on open pre-training datasets. Our analysis reveals two reasons for these inconsistencies: (1) temporal biases of CommonCrawl data due to non-trivial amounts of old data in new dumps and (2) complications in LLM deduplication schemes involving semantic duplicates and lexical near-duplicates. Overall, our results show that knowledge cutoffs are not as simple as they have seemed and that care must be taken both by LLM dataset curators as well as practitioners who seek to use information from these models.

  • 6 authors
·
Mar 19, 2024

The Foundation Cracks: A Comprehensive Study on Bugs and Testing Practices in LLM Libraries

Large Language Model (LLM) libraries have emerged as the foundational infrastructure powering today's AI revolution, serving as the backbone for LLM deployment, inference optimization, fine-tuning, and production serving across diverse applications. Despite their critical role in the LLM ecosystem, these libraries face frequent quality issues and bugs that threaten the reliability of AI systems built upon them. To address this knowledge gap, we present the first comprehensive empirical investigation into bug characteristics and testing practices in modern LLM libraries. We examine 313 bug-fixing commits extracted across two widely-adopted LLM libraries: HuggingFace Transformers and vLLM.Through rigorous manual analysis, we establish comprehensive taxonomies categorizing bug symptoms into 5 types and root causes into 14 distinct categories.Our primary discovery shows that API misuse has emerged as the predominant root cause (32.17%-48.19%), representing a notable transition from algorithm-focused defects in conventional deep learning frameworks toward interface-oriented problems. Additionally, we examine 7,748 test functions to identify 7 distinct test oracle categories employed in current testing approaches, with predefined expected outputs (such as specific tensors and text strings) being the most common strategy. Our assessment of existing testing effectiveness demonstrates that the majority of bugs escape detection due to inadequate test cases (41.73%), lack of test drivers (32.37%), and weak test oracles (25.90%). Drawing from these findings, we offer some recommendations for enhancing LLM library quality assurance.

  • 7 authors
·
Jun 13, 2025

Accelerating Dependency Graph Learning from Heterogeneous Categorical Event Streams via Knowledge Transfer

Dependency graph, as a heterogeneous graph representing the intrinsic relationships between different pairs of system entities, is essential to many data analysis applications, such as root cause diagnosis, intrusion detection, etc. Given a well-trained dependency graph from a source domain and an immature dependency graph from a target domain, how can we extract the entity and dependency knowledge from the source to enhance the target? One way is to directly apply a mature dependency graph learned from a source domain to the target domain. But due to the domain variety problem, directly using the source dependency graph often can not achieve good performance. Traditional transfer learning methods mainly focus on numerical data and are not applicable. In this paper, we propose ACRET, a knowledge transfer based model for accelerating dependency graph learning from heterogeneous categorical event streams. In particular, we first propose an entity estimation model to filter out irrelevant entities from the source domain based on entity embedding and manifold learning. Only the entities with statistically high correlations are transferred to the target domain. On the surviving entities, we propose a dependency construction model for constructing the unbiased dependency relationships by solving a two-constraint optimization problem. The experimental results on synthetic and real-world datasets demonstrate the effectiveness and efficiency of ACRET. We also apply ACRET to a real enterprise security system for intrusion detection. Our method is able to achieve superior detection performance at least 20 days lead lag time in advance with more than 70% accuracy.

  • 5 authors
·
Aug 25, 2017

Do You See Me : A Multidimensional Benchmark for Evaluating Visual Perception in Multimodal LLMs

Multimodal Large Language Models (MLLMs) show reasoning promise, yet their visual perception is a critical bottleneck. Strikingly, MLLMs can produce correct answers even while misinterpreting crucial visual elements, masking these underlying failures. Our preliminary study on a joint perception-reasoning dataset revealed that for one leading MLLM, 29% of its correct answers to reasoning questions still exhibited visual perception errors. To systematically address this, we introduce "Do You See Me", a scalable benchmark with 1,758 images and 2,612 questions. It spans seven human-psychology inspired subtasks in 2D and 3D, featuring controllable complexity to rigorously evaluate MLLM visual skills. Our findings on 3 leading closed-source and 5 major open-source models reveal a stark deficit: humans achieve 96.49% accuracy, while top MLLMs average below 50%. This performance gap widens rapidly with increased task complexity (e.g., from 12% to 45% in the visual form constancy subtask). Further analysis into the root causes suggests that failures stem from challenges like misallocated visual attention and the instability of internal representations for fine-grained details, especially at or below encoder patch resolution. This underscores an urgent need for MLLMs with truly robust visual perception. The benchmark dataset, source code and evaluation scripts are available at https://github.com/microsoft/Do-You-See-Me.

  • 2 authors
·
May 28, 2025

ViTAD: Timing Violation-Aware Debugging of RTL Code using Large Language Models

In modern Very Large Scale Integrated (VLSI) circuit design flow, the Register-Transfer Level (RTL) stage presents a critical opportunity for timing optimization. Addressing timing violations at this early stage is essential, as modern systems demand higher speeds, where even minor timing violations can lead to functional failures or system crashes. However, traditional timing optimization heavily relies on manual expertise, requiring engineers to iteratively analyze timing reports and debug. To automate this process, this paper proposes ViTAD, a method that efficiently analyzes the root causes of timing violations and dynamically generates targeted repair strategies. Specifically, we first parse Verilog code and timing reports to construct a Signal Timing Dependency Graph (STDG). Based on the STDG, we perform violation path analysis and use large language models (LLMs) to infer the root causes of violations. Finally, by analyzing the causes of violations, we selectively retrieve relevant debugging knowledge from a domain-specific knowledge base to generate customized repair solutions. To evaluate the effectiveness of our method, we construct a timing violation dataset based on real-world open-source projects. This dataset contains 54 cases of violations. Experimental results show that our method achieves a 73.68% success rate in repairing timing violations, while the baseline using only LLM is 54.38%. Our method improves the success rate by 19.30%.

  • 4 authors
·
Aug 18, 2025