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May 14

Agent-Diff: Benchmarking LLM Agents on Enterprise API Tasks via Code Execution with State-Diff-Based Evaluation

We present Agent-Diff, a novel benchmarking framework for evaluating agentic Large Language Models (LLMs) on real-world tasks that execute code via external APIs. Agentic LLM performance varies due to differences in models, external tool access, prompt structures, and agentic frameworks. Benchmarks must make fundamental trade-offs between a sandboxed approach that controls for variation in software environments and more ecologically valid approaches employing real services. Agent-Diff attempts to capture the desirable features of both of these approaches by including access to the real API interfaces for software services while sandboxing the environment in which calls are made, processed, and evaluated. This approach relies on two key innovations. The first is a novel state-diff contract, which separates process from outcome - rather than fuzzy trace or parameter matching, we define task success as whether the expected change in environment state was achieved. The second is a novel sandbox that provides a standardized scripting layer that all models use to execute code against external APIs (Slack, Box, Linear, Google Calendar). Thus, we can evaluate different agentic LLMs against a standardized set of contracts using a unified sandbox while still evaluating their performance on real-world service interfaces. Using the Agent-Diff framework, we provide benchmarks for nine LLMs across 224 tasks utilizing enterprise software workflows. In addition, we evaluate the robustness of the framework with ablation experiments to assess the contribution of access to API documentation on benchmark performance. Code and data: https://github.com/agent-diff-bench/agent-diff.

  • 3 authors
·
Feb 11

"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as possible and prompting most companies to utilize AI-powered assistants, or "chat bots". On the other hand, human-to-human interaction is still desired by customers, especially when it comes to complex scenarios such as disputes and sensitive topics like bill payment. This raises the bar for customer service agents. They need to accurately understand the customer's question or concern, identify a solution that is acceptable yet feasible (and within the company's policy), all while handling multiple conversations at once. In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface. AMA allows agents to ask questions to a large language model (LLM) on demand, as they are handling customer conversations -- the LLM provides accurate responses in real-time, reducing the amount of context switching the agent needs. In our internal experiments, we find that agents using AMA versus a traditional search experience spend approximately 10% fewer seconds per conversation containing a search, translating to millions of dollars of savings annually. Agents that used the AMA feature provided positive feedback nearly 80% of the time, demonstrating its usefulness as an AI-assisted feature for customer care.

  • 5 authors
·
May 1, 2024

MinT: Managed Infrastructure for Training and Serving Millions of LLMs

We present MindLab Toolkit (MinT), a managed infrastructure system for Low-Rank Adaptation (LoRA) post-training and online serving. MinT targets a setting where many trained policies are produced over a small number of expensive base-model deployments. Instead of materializing each policy as a merged full checkpoint, MinT keeps the base model resident and moves exported LoRA adapter revisions through rollout, update, export, evaluation, serving, and rollback, hiding distributed training, serving, scheduling, and data movement behind a service interface. MinT scales this path along three axes. Scale Up extends LoRA RL to frontier-scale dense and MoE architectures, including MLA and DSA attention paths, with training and serving validated beyond 1T total parameters. Scale Down moves only the exported LoRA adapter, which can be under 1% of base-model size in rank-1 settings; adapter-only handoff reduces the measured step by 18.3x on a 4B dense model and 2.85x on a 30B MoE, while concurrent multi-policy GRPO shortens wall time by 1.77x and 1.45x without raising peak memory. Scale Out separates durable policy addressability from CPU/GPU working sets: a tensor-parallel deployment supports 10^6-scale addressable catalogs (measured single-engine sweeps through 100K) and thousand-adapter active waves at cluster scale, with cold loading treated as scheduled service work and packed MoE LoRA tensors improving live engine loading by 8.5-8.7x. MinT thus manages million-scale LoRA policy catalogs while training and serving selected adapter revisions over shared 1T-class base models.

mindlab-research Mind Lab
·
May 12 1

AgentSkiller: Scaling Generalist Agent Intelligence through Semantically Integrated Cross-Domain Data Synthesis

Large Language Model agents demonstrate potential in solving real-world problems via tools, yet generalist intelligence is bottlenecked by scarce high-quality, long-horizon data. Existing methods collect privacy-constrained API logs or generate scripted interactions lacking diversity, which struggle to produce data requisite for scaling capabilities. We propose AgentSkiller, a fully automated framework synthesizing multi-turn interaction data across realistic, semantically linked domains. It employs a DAG-based architecture with explicit state transitions to ensure determinism and recoverability. The pipeline builds a domain ontology and Person-Centric Entity Graph, defines tool interfaces via Service Blueprints for Model Context Protocol servers, and populates environments with consistent databases and strict Domain Policies. A cross-domain fusion mechanism links services to simulate complex tasks. Finally, the pipeline creates user tasks by verifying solution paths, filtering via execution-based validation, and generating queries using a Persona-based Simulator for automated rollout. This produces reliable environments with clear state changes. To demonstrate effectiveness, we synthesized approx 11K interaction samples; experimental results indicate that models trained on this dataset achieve significant improvements on function calling over baselines, particularly in larger parameter regimes.

  • 7 authors
·
Feb 9

AsyncFlow: An Asynchronous Streaming RL Framework for Efficient LLM Post-Training

Reinforcement learning (RL) has become a pivotal technology in the post-training phase of large language models (LLMs). Traditional task-colocated RL frameworks suffer from significant scalability bottlenecks, while task-separated RL frameworks face challenges in complex dataflows and the corresponding resource idling and workload imbalance. Moreover, most existing frameworks are tightly coupled with LLM training or inference engines, making it difficult to support custom-designed engines. To address these challenges, we propose AsyncFlow, an asynchronous streaming RL framework for efficient post-training. Specifically, we introduce a distributed data storage and transfer module that provides a unified data management and fine-grained scheduling capability in a fully streamed manner. This architecture inherently facilitates automated pipeline overlapping among RL tasks and dynamic load balancing. Moreover, we propose a producer-consumer-based asynchronous workflow engineered to minimize computational idleness by strategically deferring parameter update process within staleness thresholds. Finally, the core capability of AsynFlow is architecturally decoupled from underlying training and inference engines and encapsulated by service-oriented user interfaces, offering a modular and customizable user experience. Extensive experiments demonstrate an average of 1.59 throughput improvement compared with state-of-the-art baseline. The presented architecture in this work provides actionable insights for next-generation RL training system designs.

  • 19 authors
·
Jul 2, 2025 1

Black-box Model Merging for Language-Model-as-a-Service with Massive Model Repositories

Model merging refers to the process of integrating multiple distinct models into a unified model that preserves and combines the strengths and capabilities of the individual models. Most existing approaches rely on task vectors to combine models, typically under the assumption that model parameters are accessible. However, for extremely large language models (LLMs) such as GPT-4, which are often provided solely as black-box services through API interfaces (Language-Model-as-a-Service), model weights are not available to end users. This presents a significant challenge, which we refer to as black-box model merging (BMM) with massive LLMs. To address this challenge, we propose a derivative-free optimization framework based on the evolutionary algorithm (Evo-Merging) that enables effective model merging using only inference-time API queries. Our method consists of two key components: (1) sparsity-based denoising, designed to identify and filter out irrelevant or redundant information across models, and (2) sign-aware scaling, which dynamically computes optimal combination weights for the relevant models based on their performance. We also provide a formal justification, along with a theoretical analysis, for our asymmetric sparsification. Extensive experimental evaluations demonstrate that our approach achieves state-of-the-art results on a range of tasks, significantly outperforming existing strong baselines.

  • 12 authors
·
Sep 16, 2025

Multimodal Learning for Arcing Detection in Pantograph-Catenary Systems

The pantograph-catenary interface is essential for ensuring uninterrupted and reliable power delivery in electrified rail systems. However, electrical arcing at this interface poses serious risks, including accelerated wear of contact components, degraded system performance, and potential service disruptions. Detecting arcing events at the pantograph-catenary interface is challenging due to their transient nature, noisy operating environment, data scarcity, and the difficulty of distinguishing arcs from other similar transient phenomena. To address these challenges, we propose a novel multimodal framework that combines high-resolution image data with force measurements to more accurately and robustly detect arcing events. First, we construct two arcing detection datasets comprising synchronized visual and force measurements. One dataset is built from data provided by the Swiss Federal Railways (SBB), and the other is derived from publicly available videos of arcing events in different railway systems and synthetic force data that mimic the characteristics observed in the real dataset. Leveraging these datasets, we propose MultiDeepSAD, an extension of the DeepSAD algorithm for multiple modalities with a new loss formulation. Additionally, we introduce tailored pseudo-anomaly generation techniques specific to each data type, such as synthetic arc-like artifacts in images and simulated force irregularities, to augment training data and improve the discriminative ability of the model. Through extensive experiments and ablation studies, we demonstrate that our framework significantly outperforms baseline approaches, exhibiting enhanced sensitivity to real arcing events even under domain shifts and limited availability of real arcing observations.

  • 3 authors
·
Feb 8

Reliable Graph-RAG for Codebases: AST-Derived Graphs vs LLM-Extracted Knowledge Graphs

Retrieval-Augmented Generation for software engineering often relies on vector similarity search, which captures topical similarity but can fail on multi-hop architectural reasoning such as controller to service to repository chains, interface-driven wiring, and inheritance. This paper benchmarks three retrieval pipelines on Java codebases (Shopizer, with additional runs on ThingsBoard and OpenMRS Core): (A) vector-only No-Graph RAG, (B) an LLM-generated knowledge graph RAG (LLM-KB), and (C) a deterministic AST-derived knowledge graph RAG (DKB) built with Tree-sitter and bidirectional traversal. Using 15 architecture and code-tracing queries per repository, we measure indexing time, query latency, corpus coverage, cost, and answer correctness. DKB builds its graph in seconds, while LLM-KB requires much longer graph generation. LLM-KB also shows indexing incompleteness: on Shopizer, 377 files are skipped or missed, reducing embedded chunk coverage and graph size compared to DKB. End-to-end cost is modest for DKB relative to the vector-only baseline but much higher for LLM-KB, especially as repository scale increases. Query latency is similar for No-Graph and DKB, while LLM-KB is slower and more variable. On the Shopizer question suite, DKB achieves the highest correctness, LLM-KB is close behind, and the vector-only baseline performs worst on upstream architectural queries and has the highest hallucination risk. Overall, deterministic AST-derived graphs provide more reliable coverage and multi-hop grounding than LLM-extracted graphs at substantially lower indexing cost.

  • 1 authors
·
Jan 13

Automated Cloud Infrastructure-as-Code Reconciliation with AI Agents

Cloud infrastructure is managed through a mix of interfaces -- traditionally, cloud consoles, command-line interfaces (CLI), and SDKs are the tools of choice. Recently, Infrastructure-as-Code/IaC frameworks (e.g., Terraform) have quickly gained popularity. Unlike conventional tools, IaC~frameworks encode the infrastructure in a "source-of-truth" configuration. They are capable of automatically carrying out modifications to the cloud -- deploying, updating, or destroying resources -- to bring the actual infrastructure into alignment with the IaC configuration. However, when IaC is used alongside consoles, CLIs, or SDKs, it loses visibility into external changes, causing infrastructure drift, where the configuration becomes outdated, and later IaC operations may undo valid updates or trigger errors. We present NSync, an automated system for IaC reconciliation that propagates out-of-band changes back into the IaC program. Our key insight is that infrastructure changes eventually all occur via cloud API invocations -- the lowest layer for cloud management operations. NSync gleans insights from API traces to detect drift (i.e., non-IaC changes) and reconcile it (i.e., update the IaC configuration to capture the changes). It employs an agentic architecture that leverages LLMs to infer high-level intents from noisy API sequences, synthesize targeted IaC updates using specialized tools, and continually improve through a self-evolving knowledge base of past reconciliations. We further introduce a novel evaluation pipeline for injecting realistic drifts into cloud infrastructure and assessing reconciliation performance. Experiments across five real-world Terraform projects and 372 drift scenarios show that NSync outperforms the baseline both in terms of accuracy (from 0.71 to 0.97 pass@3) and token efficiency (1.47times improvement).

  • 7 authors
·
Oct 22, 2025