Daily Papers

Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of mental health. We crowdsource large-scale users' posts from six major social media platforms to examine how people discuss their interactions with LLM chatbots across different mental health conditions. Through an LLM-assisted pipeline grounded in Value-Sensitive Design (VSD), we mapped the relationships across user-reported sentiments, mental health conditions, perspectives, and values. Our results reveal that the use of LLM chatbots is condition-specific. Users with neurodivergent conditions (e.g., ADHD, ASD) report strong positive sentiments and instrumental or appraisal support, whereas higher-risk disorders (e.g., schizophrenia, bipolar disorder) show more negative sentiments. We further uncover how user perspectives co-occur with underlying values, such as identity, autonomy, and privacy. Finally, we discuss shifting from "one-size-fits-all" chatbot design toward condition-specific, value-sensitive LLM design.

Recent research on explainable recommendation generally frames the task as a standard text generation problem, and evaluates models simply based on the textual similarity between the predicted and ground-truth explanations. However, this approach fails to consider one crucial aspect of the systems: whether their outputs accurately reflect the users' (post-purchase) sentiments, i.e., whether and why they would like and/or dislike the recommended items. To shed light on this issue, we introduce new datasets and evaluation methods that focus on the users' sentiments. Specifically, we construct the datasets by explicitly extracting users' positive and negative opinions from their post-purchase reviews using an LLM, and propose to evaluate systems based on whether the generated explanations 1) align well with the users' sentiments, and 2) accurately identify both positive and negative opinions of users on the target items. We benchmark several recent models on our datasets and demonstrate that achieving strong performance on existing metrics does not ensure that the generated explanations align well with the users' sentiments. Lastly, we find that existing models can provide more sentiment-aware explanations when the users' (predicted) ratings for the target items are directly fed into the models as input. We will release our code and datasets upon acceptance.

This study explores the use of LLMs for providing quantitative zero-shot sentiment analysis of implicit software desirability, addressing a critical challenge in product evaluation where traditional review scores, though convenient, fail to capture the richness of qualitative user feedback. Innovations include establishing a method that 1) works with qualitative user experience data without the need for explicit review scores, 2) focuses on implicit user satisfaction, and 3) provides scaled numerical sentiment analysis, offering a more nuanced understanding of user sentiment, instead of simply classifying sentiment as positive, neutral, or negative. Data is collected using the Microsoft Product Desirability Toolkit (PDT), a well-known qualitative user experience analysis tool. For initial exploration, the PDT metric was given to users of two software systems. PDT data was fed through several LLMs (Claude Sonnet 3 and 3.5, GPT4, and GPT4o) and through a leading transfer learning technique, Twitter-Roberta-Base-Sentiment, and Vader, a leading sentiment analysis tool. Each system was asked to evaluate the data in two ways, by looking at the sentiment expressed in the PDT word/explanation pairs; and by looking at the sentiment expressed by the users in their grouped selection of five words and explanations, as a whole. Each LLM provided a sentiment score, its confidence (low, medium, high) in the score, and an explanation of the score. All LLMs tested were able to statistically detect user sentiment from the users' grouped data, whereas TRBS and Vader were not. The confidence and explanation of confidence provided by the LLMs assisted in understanding user sentiment. This study adds deeper understanding of evaluating user experiences, toward the goal of creating a universal tool that quantifies implicit sentiment.

User-generated contents (UGCs) on online platforms allow marketing researchers to understand consumer preferences for products and services. With the advance of large language models (LLMs), some studies utilized the models for annotation and sentiment analysis. However, the relationship between the accuracy and the hyper-parameters of LLMs is yet to be thoroughly examined. In addition, the issues of variability and reproducibility of results from each trial of LLMs have rarely been considered in existing literature. Since actual human annotation uses majority voting to resolve disagreements among annotators, this study introduces a majority voting mechanism to a sentiment analysis model using local LLMs. By a series of three analyses of online reviews on restaurant evaluations, we demonstrate that majority voting with multiple attempts using a medium-sized model produces more robust results than using a large model with a single attempt. Furthermore, we conducted further analysis to investigate the effect of each aspect on the overall evaluation.

Aspect-based sentiment Analysis (ABSA) delves into understanding sentiments specific to distinct elements within textual content. It aims to analyze user-generated reviews to determine a) the target entity being reviewed, b) the high-level aspect to which it belongs, c) the sentiment words used to express the opinion, and d) the sentiment expressed toward the targets and the aspects. While various benchmark datasets have fostered advancements in ABSA, they often come with domain limitations and data granularity challenges. Addressing these, we introduce the OATS dataset, which encompasses three fresh domains and consists of 20,000 sentence-level quadruples and 13,000 review-level tuples. Our initiative seeks to bridge specific observed gaps: the recurrent focus on familiar domains like restaurants and laptops, limited data for intricate quadruple extraction tasks, and an occasional oversight of the synergy between sentence and review-level sentiments. Moreover, to elucidate OATS's potential and shed light on various ABSA subtasks that OATS can solve, we conducted in-domain and cross-domain experiments, establishing initial baselines. We hope the OATS dataset augments current resources, paving the way for an encompassing exploration of ABSA.

As AI systems become increasingly prevalent in various aspects of daily life, gaining a comprehensive understanding of public perception towards these AI systems has become increasingly essential for several reasons such as ethical considerations, user experience, fear, disinformation, regulation, collaboration, and co-creation. In this study, we investigate how mass social media users perceive the recent rise of AI frameworks such as ChatGPT. We collect a total of 33,912 comments in 388 unique subreddits spanning from November 30, 2022 to June 8, 2023 using a list of AI-related keywords. We employ BERTopic to uncover the major themes regarding AI on Reddit. Additionally, we seek to gain deeper insights into public opinion by examining the distribution of topics across different subreddits. We observe that technology-related subreddits predominantly focus on the technical aspects of AI models. On the other hand, non-tech subreddits show greater interest in social issues such as concerns about job replacement or furlough. We leverage zero-shot prompting to analyze the sentiment and perception of AI among individual users. Through a comprehensive sentiment and emotion analysis, we discover that tech-centric communities exhibit greater polarization compared to non-tech communities when discussing AI topics. This research contributes to our broader understanding of public opinion surrounding artificial intelligence.

In contemporary society, widespread social media usage is evident in people's daily lives. Nevertheless, disparities in emotional expressions between the real world and online platforms can manifest. We comprehensively analyzed Persian community on X to explore this phenomenon. An innovative pipeline was designed to measure the similarity between emotions in the real world compared to social media. Accordingly, recent tweets and images of participants were gathered and analyzed using Transformers-based text and image sentiment analysis modules. Each participant's friends also provided insights into the their real-world emotions. A distance criterion was used to compare real-world feelings with virtual experiences. Our study encompassed N=105 participants, 393 friends who contributed their perspectives, over 8,300 collected tweets, and 2,000 media images. Results indicated a 28.67% similarity between images and real-world emotions, while tweets exhibited a 75.88% alignment with real-world feelings. Additionally, the statistical significance confirmed that the observed disparities in sentiment proportions.

Recently, ChatGPT has drawn great attention from both the research community and the public. We are particularly curious about whether it can serve as a universal sentiment analyzer. To this end, in this work, we provide a preliminary evaluation of ChatGPT on the understanding of opinions, sentiments, and emotions contained in the text. Specifically, we evaluate it in four settings, including standard evaluation, polarity shift evaluation, open-domain evaluation, and sentiment inference evaluation. The above evaluation involves 18 benchmark datasets and 5 representative sentiment analysis tasks, and we compare ChatGPT with fine-tuned BERT and corresponding state-of-the-art (SOTA) models on end-task. Moreover, we also conduct human evaluation and present some qualitative case studies to gain a deep comprehension of its sentiment analysis capabilities.

Sentiments about the reproducibility of cited papers in downstream literature offer community perspectives and have shown as a promising signal of the actual reproducibility of published findings. To train effective models to effectively predict reproducibility-oriented sentiments and further systematically study their correlation with reproducibility, we introduce the CC30k dataset, comprising a total of 30,734 citation contexts in machine learning papers. Each citation context is labeled with one of three reproducibility-oriented sentiment labels: Positive, Negative, or Neutral, reflecting the cited paper's perceived reproducibility or replicability. Of these, 25,829 are labeled through crowdsourcing, supplemented with negatives generated through a controlled pipeline to counter the scarcity of negative labels. Unlike traditional sentiment analysis datasets, CC30k focuses on reproducibility-oriented sentiments, addressing a research gap in resources for computational reproducibility studies. The dataset was created through a pipeline that includes robust data cleansing, careful crowd selection, and thorough validation. The resulting dataset achieves a labeling accuracy of 94%. We then demonstrated that the performance of three large language models significantly improves on the reproducibility-oriented sentiment classification after fine-tuning using our dataset. The dataset lays the foundation for large-scale assessments of the reproducibility of machine learning papers. The CC30k dataset and the Jupyter notebooks used to produce and analyze the dataset are publicly available at https://github.com/lamps-lab/CC30k .

The continuous and increasing use of social media has enabled the expression of human thoughts, opinions, and everyday actions publicly at an unprecedented scale. We present the Vent dataset, the largest annotated dataset of text, emotions, and social connections to date. It comprises more than 33 millions of posts by nearly a million of users together with their social connections. Each post has an associated emotion. There are 705 different emotions, organized in 63 "emotion categories", forming a two-level taxonomy of affects. Our initial statistical analysis describes the global patterns of activity in the Vent platform, revealing large heterogenities and certain remarkable regularities regarding the use of the different emotions. We focus on the aggregated use of emotions, the temporal activity, and the social network of users, and outline possible methods to infer emotion networks based on the user activity. We also analyze the text and describe the affective landscape of Vent, finding agreements with existing (small scale) annotated corpus in terms of emotion categories and positive/negative valences. Finally, we discuss possible research questions that can be addressed from this unique dataset.

The work of this paper presents a dataset that contains the data of 4011 videos about the ongoing outbreak of measles published on 264 websites on the internet between January 1, 2024, and May 31, 2024. The dataset is available at https://dx.doi.org/10.21227/40s8-xf63. These websites primarily include YouTube and TikTok, which account for 48.6% and 15.2% of the videos, respectively. The remainder of the websites include Instagram and Facebook as well as the websites of various global and local news organizations. For each of these videos, the URL of the video, title of the post, description of the post, and the date of publication of the video are presented as separate attributes in the dataset. After developing this dataset, sentiment analysis (using VADER), subjectivity analysis (using TextBlob), and fine-grain sentiment analysis (using DistilRoBERTa-base) of the video titles and video descriptions were performed. This included classifying each video title and video description into (i) one of the sentiment classes i.e. positive, negative, or neutral, (ii) one of the subjectivity classes i.e. highly opinionated, neutral opinionated, or least opinionated, and (iii) one of the fine-grain sentiment classes i.e. fear, surprise, joy, sadness, anger, disgust, or neutral. These results are presented as separate attributes in the dataset for the training and testing of machine learning algorithms for performing sentiment analysis or subjectivity analysis in this field as well as for other applications. Finally, this paper also presents a list of open research questions that may be investigated using this dataset.

The role of sentiment analysis is increasingly emerging to study software developers' emotions by mining crowd-generated content within social software engineering tools. However, off-the-shelf sentiment analysis tools have been trained on non-technical domains and general-purpose social media, thus resulting in misclassifications of technical jargon and problem reports. Here, we present Senti4SD, a classifier specifically trained to support sentiment analysis in developers' communication channels. Senti4SD is trained and validated using a gold standard of Stack Overflow questions, answers, and comments manually annotated for sentiment polarity. It exploits a suite of both lexicon- and keyword-based features, as well as semantic features based on word embedding. With respect to a mainstream off-the-shelf tool, which we use as a baseline, Senti4SD reduces the misclassifications of neutral and positive posts as emotionally negative. To encourage replications, we release a lab package including the classifier, the word embedding space, and the gold standard with annotation guidelines.

Current approaches to emotion detection often overlook the inherent subjectivity of affective experiences, instead relying on aggregated labels that mask individual variations in emotional responses. We introduce iNews, a novel large-scale dataset explicitly capturing subjective affective responses to news headlines. Our dataset comprises annotations from 291 demographically diverse UK participants across 2,899 multimodal Facebook news posts from major UK outlets, with an average of 5.18 annotators per sample. For each post, annotators provide multifaceted labels including valence, arousal, dominance, discrete emotions, content relevance judgments, sharing likelihood, and modality importance ratings (text, image, or both). Furthermore, we collect comprehensive annotator persona information covering demographics, personality, media trust, and consumption patterns, which explain 15.2% of annotation variance - higher than existing NLP datasets. Incorporating this information yields a 7% accuracy gain in zero-shot prediction and remains beneficial even with 32-shot. iNews will enhance research in LLM personalization, subjectivity, affective computing, and individual-level behavior simulation.

Subjectivity is the expression of internal opinions or beliefs which cannot be objectively observed or verified, and has been shown to be important for sentiment analysis and word-sense disambiguation. Furthermore, subjectivity is an important aspect of user-generated data. In spite of this, subjectivity has not been investigated in contexts where such data is widespread, such as in question answering (QA). We therefore investigate the relationship between subjectivity and QA, while developing a new dataset. We compare and contrast with analyses from previous work, and verify that findings regarding subjectivity still hold when using recently developed NLP architectures. We find that subjectivity is also an important feature in the case of QA, albeit with more intricate interactions between subjectivity and QA performance. For instance, a subjective question may or may not be associated with a subjective answer. We release an English QA dataset (SubjQA) based on customer reviews, containing subjectivity annotations for questions and answer spans across 6 distinct domains.

In this paper, we introduce UniSent universal sentiment lexica for 1000+ languages. Sentiment lexica are vital for sentiment analysis in absence of document-level annotations, a very common scenario for low-resource languages. To the best of our knowledge, UniSent is the largest sentiment resource to date in terms of the number of covered languages, including many low resource ones. In this work, we use a massively parallel Bible corpus to project sentiment information from English to other languages for sentiment analysis on Twitter data. We introduce a method called DomDrift to mitigate the huge domain mismatch between Bible and Twitter by a confidence weighting scheme that uses domain-specific embeddings to compare the nearest neighbors for a candidate sentiment word in the source (Bible) and target (Twitter) domain. We evaluate the quality of UniSent in a subset of languages for which manually created ground truth was available, Macedonian, Czech, German, Spanish, and French. We show that the quality of UniSent is comparable to manually created sentiment resources when it is used as the sentiment seed for the task of word sentiment prediction on top of embedding representations. In addition, we show that emoticon sentiments could be reliably predicted in the Twitter domain using only UniSent and monolingual embeddings in German, Spanish, French, and Italian. With the publication of this paper, we release the UniSent sentiment lexica.

Social media is now the predominant source of information due to the availability of immediate public response. As a result, social media data has become a valuable resource for comprehending public sentiments. Studies have shown that it can amplify ideas and influence public sentiments. This study analyzes the public perception of climate change and the environment over a decade from 2014 to 2023. Using the Pointwise Mutual Information (PMI) algorithm, we identify sentiment and explore prevailing emotions expressed within environmental tweets across various social media platforms, namely Twitter, Reddit, and YouTube. Accuracy on a human-annotated dataset was 0.65, higher than Vader score but lower than that of an expert rater (0.90). Our findings suggest that negative environmental tweets are far more common than positive or neutral ones. Climate change, air quality, emissions, plastic, and recycling are the most discussed topics on all social media platforms, highlighting its huge global concern. The most common emotions in environmental tweets are fear, trust, and anticipation, demonstrating public reactions wide and complex nature. By identifying patterns and trends in opinions related to the environment, we hope to provide insights that can help raise awareness regarding environmental issues, inform the development of interventions, and adapt further actions to meet environmental challenges.

In this paper, we introduce the task of targeted aspect-based sentiment analysis. The goal is to extract fine-grained information with respect to entities mentioned in user comments. This work extends both aspect-based sentiment analysis that assumes a single entity per document and targeted sentiment analysis that assumes a single sentiment towards a target entity. In particular, we identify the sentiment towards each aspect of one or more entities. As a testbed for this task, we introduce the SentiHood dataset, extracted from a question answering (QA) platform where urban neighbourhoods are discussed by users. In this context units of text often mention several aspects of one or more neighbourhoods. This is the first time that a generic social media platform in this case a QA platform, is used for fine-grained opinion mining. Text coming from QA platforms is far less constrained compared to text from review specific platforms which current datasets are based on. We develop several strong baselines, relying on logistic regression and state-of-the-art recurrent neural networks.

Understanding customer sentiments is of paramount importance in marketing strategies today. Not only will it give companies an insight as to how customers perceive their products and/or services, but it will also give them an idea on how to improve their offers. This paper attempts to understand the correlation of different variables in customer reviews on a women clothing e-commerce, and to classify each review whether it recommends the reviewed product or not and whether it consists of positive, negative, or neutral sentiment. To achieve these goals, we employed univariate and multivariate analyses on dataset features except for review titles and review texts, and we implemented a bidirectional recurrent neural network (RNN) with long-short term memory unit (LSTM) for recommendation and sentiment classification. Results have shown that a recommendation is a strong indicator of a positive sentiment score, and vice-versa. On the other hand, ratings in product reviews are fuzzy indicators of sentiment scores. We also found out that the bidirectional LSTM was able to reach an F1-score of 0.88 for recommendation classification, and 0.93 for sentiment classification.

Language models (LMs) are increasingly being used in open-ended contexts, where the opinions reflected by LMs in response to subjective queries can have a profound impact, both on user satisfaction, as well as shaping the views of society at large. In this work, we put forth a quantitative framework to investigate the opinions reflected by LMs -- by leveraging high-quality public opinion polls and their associated human responses. Using this framework, we create OpinionsQA, a new dataset for evaluating the alignment of LM opinions with those of 60 US demographic groups over topics ranging from abortion to automation. Across topics, we find substantial misalignment between the views reflected by current LMs and those of US demographic groups: on par with the Democrat-Republican divide on climate change. Notably, this misalignment persists even after explicitly steering the LMs towards particular demographic groups. Our analysis not only confirms prior observations about the left-leaning tendencies of some human feedback-tuned LMs, but also surfaces groups whose opinions are poorly reflected by current LMs (e.g., 65+ and widowed individuals). Our code and data are available at https://github.com/tatsu-lab/opinions_qa.

Emotional support dialogue systems aim to reduce help-seekers' distress and help them overcome challenges. While human valuesx2013core beliefs that shape an individual's prioritiesx2013are increasingly emphasized in contemporary psychological therapy for their role in fostering internal transformation and long-term emotional well-being, their integration into emotional support systems remains underexplored. To bridge this gap, we present a value-driven method for training emotional support dialogue systems designed to reinforce positive values in seekers. Notably, our model identifies which values to reinforce at each turn and how to do so, by leveraging online support conversations from Reddit. We evaluate the method across support skills, seekers' emotional intensity, and value reinforcement. Our method consistently outperforms various baselines, effectively exploring and eliciting values from seekers. Additionally, leveraging crowd knowledge from Reddit significantly enhances its effectiveness. Therapists highlighted its ability to validate seekers' challenges and emphasize positive aspects of their situationsx2013both crucial elements of value reinforcement. Our work, being the first to integrate value reinforcement into emotional support systems, demonstrates its promise and establishes a foundation for future research.

User preference prediction requires a comprehensive and accurate understanding of individual tastes. This includes both surface-level attributes, such as color and style, and deeper content-related aspects, such as themes and composition. However, existing methods typically rely on general human preferences or assume static user profiles, often neglecting individual variability and the dynamic, multifaceted nature of personal taste. To address these limitations, we propose an approach built upon Multimodal Large Language Models, introducing contrastive preference loss and preference tokens to learn personalized user preferences from historical interactions. The contrastive preference loss is designed to effectively distinguish between user ''likes'' and ''dislikes'', while the learnable preference tokens capture shared interest representations among existing users, enabling the model to activate group-specific preferences and enhance consistency across similar users. Extensive experiments demonstrate our model outperforms other methods in preference prediction accuracy, effectively identifying users with similar aesthetic inclinations and providing more precise guidance for generating images that align with individual tastes. The project page is https://learn-user-pref.github.io/.

Language varies across users and their interested fields in social media data: words authored by a user across his/her interests may have different meanings (e.g., cool) or sentiments (e.g., fast). However, most of the existing methods to train user embeddings ignore the variations across user interests, such as product and movie categories (e.g., drama vs. action). In this study, we treat the user interest as domains and empirically examine how the user language can vary across the user factor in three English social media datasets. We then propose a user embedding model to account for the language variability of user interests via a multitask learning framework. The model learns user language and its variations without human supervision. While existing work mainly evaluated the user embedding by extrinsic tasks, we propose an intrinsic evaluation via clustering and evaluate user embeddings by an extrinsic task, text classification. The experiments on the three English-language social media datasets show that our proposed approach can generally outperform baselines via adapting the user factor.

The surge of user-generated online content presents a wealth of insights into customer preferences and market trends. However, the highly diverse, complex, and context-rich nature of such contents poses significant challenges to traditional opinion mining approaches. To address this, we introduce Online Opinion Mining Benchmark (OOMB), a novel dataset and evaluation protocol designed to assess the ability of large language models (LLMs) to mine opinions effectively from diverse and intricate online environments. OOMB provides extensive (entity, feature, opinion) tuple annotations and a comprehensive opinion-centric summary that highlights key opinion topics within each content, thereby enabling the evaluation of both the extractive and abstractive capabilities of models. Through our proposed benchmark, we conduct a comprehensive analysis of which aspects remain challenging and where LLMs exhibit adaptability, to explore whether they can effectively serve as opinion miners in realistic online scenarios. This study lays the foundation for LLM-based opinion mining and discusses directions for future research in this field.

Emotion prediction is the field of study to understand human emotions. Existing methods focus on modalities like text, audio, facial expressions, etc., which could be private to the user. Emotion can be derived from the subject's psychological data as well. Various approaches that employ combinations of physiological sensors for emotion recognition have been proposed. Yet, not all sensors are simple to use and handy for individuals in their daily lives. Thus, we propose a system to predict user emotion using smartwatch sensors. We design a framework to collect ground truth in real-time utilizing a mix of English and regional language-based videos to invoke emotions in participants and collect the data. Further, we modeled the problem as binary classification due to the limited dataset size and experimented with multiple machine-learning models. We also did an ablation study to understand the impact of features including Heart Rate, Accelerometer, and Gyroscope sensor data on mood. From the experimental results, Multi-Layer Perceptron has shown a maximum accuracy of 93.75 percent for pleasant-unpleasant (high/low valence classification) moods.

Understanding emotion expressed in language has a wide range of applications, from building empathetic chatbots to detecting harmful online behavior. Advancement in this area can be improved using large-scale datasets with a fine-grained typology, adaptable to multiple downstream tasks. We introduce GoEmotions, the largest manually annotated dataset of 58k English Reddit comments, labeled for 27 emotion categories or Neutral. We demonstrate the high quality of the annotations via Principal Preserved Component Analysis. We conduct transfer learning experiments with existing emotion benchmarks to show that our dataset generalizes well to other domains and different emotion taxonomies. Our BERT-based model achieves an average F1-score of .46 across our proposed taxonomy, leaving much room for improvement.

Sentiment is a pervasive feature in natural language text, yet it is an open question how sentiment is represented within Large Language Models (LLMs). In this study, we reveal that across a range of models, sentiment is represented linearly: a single direction in activation space mostly captures the feature across a range of tasks with one extreme for positive and the other for negative. Through causal interventions, we isolate this direction and show it is causally relevant in both toy tasks and real world datasets such as Stanford Sentiment Treebank. Through this case study we model a thorough investigation of what a single direction means on a broad data distribution. We further uncover the mechanisms that involve this direction, highlighting the roles of a small subset of attention heads and neurons. Finally, we discover a phenomenon which we term the summarization motif: sentiment is not solely represented on emotionally charged words, but is additionally summarized at intermediate positions without inherent sentiment, such as punctuation and names. We show that in Stanford Sentiment Treebank zero-shot classification, 76% of above-chance classification accuracy is lost when ablating the sentiment direction, nearly half of which (36%) is due to ablating the summarized sentiment direction exclusively at comma positions.

Existing emotion prediction benchmarks contain coarse emotion labels which do not consider the diversity of emotions that an image and text can elicit in humans due to various reasons. Learning diverse reactions to multimodal content is important as intelligent machines take a central role in generating and delivering content to society. To address this gap, we propose Socratis, a societal reactions benchmark, where each image-caption (IC) pair is annotated with multiple emotions and the reasons for feeling them. Socratis contains 18K free-form reactions for 980 emotions on 2075 image-caption pairs from 5 widely-read news and image-caption (IC) datasets. We benchmark the capability of state-of-the-art multimodal large language models to generate the reasons for feeling an emotion given an IC pair. Based on a preliminary human study, we observe that humans prefer human-written reasons over 2 times more often than machine-generated ones. This shows our task is harder than standard generation tasks because it starkly contrasts recent findings where humans cannot tell apart machine vs human-written news articles, for instance. We further see that current captioning metrics based on large vision-language models also fail to correlate with human preferences. We hope that these findings and our benchmark will inspire further research on training emotionally aware models.

Working adults spend nearly one third of their daily time at their jobs. In this paper, we study job-related social media discourse from a community of users. We use both crowdsourcing and local expertise to train a classifier to detect job-related messages on Twitter. Additionally, we analyze the linguistic differences in a job-related corpus of tweets between individual users vs. commercial accounts. The volumes of job-related tweets from individual users indicate that people use Twitter with distinct monthly, daily, and hourly patterns. We further show that the moods associated with jobs, positive and negative, have unique diurnal rhythms.

Opinion and sentiment analysis is a vital task to characterize subjective information in social media posts. In this paper, we present a comprehensive experimental evaluation and comparison with six state-of-the-art methods, from which we have re-implemented one of them. In addition, we investigate different textual and visual feature embeddings that cover different aspects of the content, as well as the recently introduced multimodal CLIP embeddings. Experimental results are presented for two different publicly available benchmark datasets of tweets and corresponding images. In contrast to the evaluation methodology of previous work, we introduce a reproducible and fair evaluation scheme to make results comparable. Finally, we conduct an error analysis to outline the limitations of the methods and possibilities for the future work.

Social media has become a crucial open-access platform for individuals to express opinions and share experiences. However, leveraging low-resource language data from Twitter is challenging due to scarce, poor-quality content and the major variations in language use, such as slang and code-switching. Identifying tweets in these languages can be difficult as Twitter primarily supports high-resource languages. We analyze Kenyan code-switched data and evaluate four state-of-the-art (SOTA) transformer-based pretrained models for sentiment and emotion classification, using supervised and semi-supervised methods. We detail the methodology behind data collection and annotation, and the challenges encountered during the data curation phase. Our results show that XLM-R outperforms other models; for sentiment analysis, XLM-R supervised model achieves the highest accuracy (69.2\%) and F1 score (66.1\%), XLM-R semi-supervised (67.2\% accuracy, 64.1\% F1 score). In emotion analysis, DistilBERT supervised leads in accuracy (59.8\%) and F1 score (31\%), mBERT semi-supervised (accuracy (59\% and F1 score 26.5\%). AfriBERTa models show the lowest accuracy and F1 scores. All models tend to predict neutral sentiment, with Afri-BERT showing the highest bias and unique sensitivity to empathy emotion. https://github.com/NEtori21/Ride_hailing

Human feedback can alter language models in unpredictable and undesirable ways, as practitioners lack a clear understanding of what feedback data encodes. While prior work studies preferences over certain attributes (e.g., length or sycophancy), automatically extracting relevant features without pre-specifying hypotheses remains challenging. We introduce What's In My Human Feedback? (WIMHF), a method to explain feedback data using sparse autoencoders. WIMHF characterizes both (1) the preferences a dataset is capable of measuring and (2) the preferences that the annotators actually express. Across 7 datasets, WIMHF identifies a small number of human-interpretable features that account for the majority of the preference prediction signal achieved by black-box models. These features reveal a wide diversity in what humans prefer, and the role of dataset-level context: for example, users on Reddit prefer informality and jokes, while annotators in HH-RLHF and PRISM disprefer them. WIMHF also surfaces potentially unsafe preferences, such as that LMArena users tend to vote against refusals, often in favor of toxic content. The learned features enable effective data curation: re-labeling the harmful examples in Arena yields large safety gains (+37%) with no cost to general performance. They also allow fine-grained personalization: on the Community Alignment dataset, we learn annotator-specific weights over subjective features that improve preference prediction. WIMHF provides a human-centered analysis method for practitioners to better understand and use preference data.

In this study, we propose a novel graph-based approach to model, analyze and comprehend user interactions within a social media platform based on post-comment relationship. We construct a user interaction graph from social media data and analyze it to gain insights into community dynamics, user behavior, and content preferences. Our investigation reveals that while 56.05% of the active users are strongly connected within the community, only 0.8% of them significantly contribute to its dynamics. Moreover, we observe temporal variations in community activity, with certain periods experiencing heightened engagement. Additionally, our findings highlight a correlation between user activity and popularity showing that more active users are generally more popular. Alongside these, a preference for positive and informative content is also observed where 82.41% users preferred positive and informative content. Overall, our study provides a comprehensive framework for understanding and managing online communities, leveraging graph-based techniques to gain valuable insights into user behavior and community dynamics.

People often utilise online media (e.g., Facebook, Reddit) as a platform to express their psychological distress and seek support. State-of-the-art NLP techniques demonstrate strong potential to automatically detect mental health issues from text. Research suggests that mental health issues are reflected in emotions (e.g., sadness) indicated in a person's choice of language. Therefore, we developed a novel emotion-annotated mental health corpus (EmoMent), consisting of 2802 Facebook posts (14845 sentences) extracted from two South Asian countries - Sri Lanka and India. Three clinical psychology postgraduates were involved in annotating these posts into eight categories, including 'mental illness' (e.g., depression) and emotions (e.g., 'sadness', 'anger'). EmoMent corpus achieved 'very good' inter-annotator agreement of 98.3% (i.e. % with two or more agreement) and Fleiss' Kappa of 0.82. Our RoBERTa based models achieved an F1 score of 0.76 and a macro-averaged F1 score of 0.77 for the first task (i.e. predicting a mental health condition from a post) and the second task (i.e. extent of association of relevant posts with the categories defined in our taxonomy), respectively.

Sentiment Analysis (SA) is a major field of study in natural language processing, computational linguistics and information retrieval. Interest in SA has been constantly growing in both academia and industry over the recent years. Moreover, there is an increasing need for generating appropriate resources and datasets in particular for low resource languages including Persian. These datasets play an important role in designing and developing appropriate opinion mining platforms using supervised, semi-supervised or unsupervised methods. In this paper, we outline the entire process of developing a manually annotated sentiment corpus, SentiPers, which covers formal and informal written contemporary Persian. To the best of our knowledge, SentiPers is a unique sentiment corpus with such a rich annotation in three different levels including document-level, sentence-level, and entity/aspect-level for Persian. The corpus contains more than 26000 sentences of users opinions from digital product domain and benefits from special characteristics such as quantifying the positiveness or negativity of an opinion through assigning a number within a specific range to any given sentence. Furthermore, we present statistics on various components of our corpus as well as studying the inter-annotator agreement among the annotators. Finally, some of the challenges that we faced during the annotation process will be discussed as well.

In the era of pervasive internet use and the dominance of social networks, researchers face significant challenges in Persian text mining including the scarcity of adequate datasets in Persian and the inefficiency of existing language models. This paper specifically tackles these challenges, aiming to amplify the efficiency of language models tailored to the Persian language. Focusing on enhancing the effectiveness of sentiment analysis, our approach employs an aspect-based methodology utilizing the ParsBERT model, augmented with a relevant lexicon. The study centers on sentiment analysis of user opinions extracted from the Persian website 'Digikala.' The experimental results not only highlight the proposed method's superior semantic capabilities but also showcase its efficiency gains with an accuracy of 88.2% and an F1 score of 61.7. The importance of enhancing language models in this context lies in their pivotal role in extracting nuanced sentiments from user-generated content, ultimately advancing the field of sentiment analysis in Persian text mining by increasing efficiency and accuracy.

In this digital world, people freely express their emotions using different social media platforms. As a result, modeling and integrating emotion-understanding models are vital for various human-computer interaction tasks such as decision-making, product and customer feedback analysis, political promotions, marketing research, and social media monitoring. As users express different emotions simultaneously in a single instance, annotating emotions in a multilabel setting such as the EthioEmo (Belay et al., 2025) dataset effectively captures this dynamic. Additionally, incorporating intensity, or the degree of emotion, is crucial, as emotions can significantly differ in their expressive strength and impact. This intensity is significant for assessing whether further action is necessary in decision-making processes, especially concerning negative emotions in applications such as healthcare and mental health studies. To enhance the EthioEmo dataset, we include annotations for the intensity of each labeled emotion. Furthermore, we evaluate various state-of-the-art encoder-only Pretrained Language Models (PLMs) and decoder-only Large Language Models (LLMs) to provide comprehensive benchmarking.

Technological advancements in web platforms allow people to express and share emotions towards textual write-ups written and shared by others. This brings about different interesting domains for analysis; emotion expressed by the writer and emotion elicited from the readers. In this paper, we propose a novel approach for Readers' Emotion Detection from short-text documents using a deep learning model called REDAffectiveLM. Within state-of-the-art NLP tasks, it is well understood that utilizing context-specific representations from transformer-based pre-trained language models helps achieve improved performance. Within this affective computing task, we explore how incorporating affective information can further enhance performance. Towards this, we leverage context-specific and affect enriched representations by using a transformer-based pre-trained language model in tandem with affect enriched Bi-LSTM+Attention. For empirical evaluation, we procure a new dataset REN-20k, besides using RENh-4k and SemEval-2007. We evaluate the performance of our REDAffectiveLM rigorously across these datasets, against a vast set of state-of-the-art baselines, where our model consistently outperforms baselines and obtains statistically significant results. Our results establish that utilizing affect enriched representation along with context-specific representation within a neural architecture can considerably enhance readers' emotion detection. Since the impact of affect enrichment specifically in readers' emotion detection isn't well explored, we conduct a detailed analysis over affect enriched Bi-LSTM+Attention using qualitative and quantitative model behavior evaluation techniques. We observe that compared to conventional semantic embedding, affect enriched embedding increases ability of the network to effectively identify and assign weightage to key terms responsible for readers' emotion detection.

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook personalized needs. To tackle this, we introduce OpinioRAG, a scalable, training-free framework that combines RAG-based evidence retrieval with LLMs to efficiently produce tailored summaries. Additionally, we propose novel reference-free verification metrics designed for sentiment-rich domains, where accurately capturing opinions and sentiment alignment is essential. These metrics offer a fine-grained, context-sensitive assessment of factual consistency. To facilitate evaluation, we contribute the first large-scale dataset of long-form user reviews, comprising entities with over a thousand reviews each, paired with unbiased expert summaries and manually annotated queries. Through extensive experiments, we identify key challenges, provide actionable insights into improving systems, pave the way for future research, and position OpinioRAG as a robust framework for generating accurate, relevant, and structured summaries at scale.

We introduce PerSenT, a dataset of crowd-sourced annotations of the sentiment expressed by the authors towards the main entities in news articles. The dataset also includes paragraph-level sentiment annotations to provide more fine-grained supervision for the task. Our benchmarks of multiple strong baselines show that this is a difficult classification task. The results also suggest that simply fine-tuning document-level representations from BERT isn't adequate for this task. Making paragraph-level decisions and aggregating them over the entire document is also ineffective. We present empirical and qualitative analyses that illustrate the specific challenges posed by this dataset. We release this dataset with 5.3k documents and 38k paragraphs covering 3.2k unique entities as a challenge in entity sentiment analysis.

Over the past two decades, speech emotion recognition (SER) has received growing attention. To train SER systems, researchers collect emotional speech databases annotated by crowdsourced or in-house raters who select emotions from predefined categories. However, disagreements among raters are common. Conventional methods treat these disagreements as noise, aggregating labels into a single consensus target. While this simplifies SER as a single-label task, it ignores the inherent subjectivity of human emotion perception. This dissertation challenges such assumptions and asks: (1) Should minority emotional ratings be discarded? (2) Should SER systems learn from only a few individuals' perceptions? (3) Should SER systems predict only one emotion per sample? Psychological studies show that emotion perception is subjective and ambiguous, with overlapping emotional boundaries. We propose new modeling and evaluation perspectives: (1) Retain all emotional ratings and represent them with soft-label distributions. Models trained on individual annotator ratings and jointly optimized with standard SER systems improve performance on consensus-labeled tests. (2) Redefine SER evaluation by including all emotional data and allowing co-occurring emotions (e.g., sad and angry). We propose an ``all-inclusive rule'' that aggregates all ratings to maximize diversity in label representation. Experiments on four English emotion databases show superior performance over majority and plurality labeling. (3) Construct a penalization matrix to discourage unlikely emotion combinations during training. Integrating it into loss functions further improves performance. Overall, embracing minority ratings, multiple annotators, and multi-emotion predictions yields more robust and human-aligned SER systems.

Conversational recommender systems (CRSs) are designed to suggest the target item that the user is likely to prefer through multi-turn conversations. Recent studies stress that capturing sentiments in user conversations improves recommendation accuracy. However, they employ a single user representation, which may fail to distinguish between contrasting user intentions, such as likes and dislikes, potentially leading to suboptimal performance. To this end, we propose a novel conversational recommender model, called COntrasting user pReference expAnsion and Learning (CORAL). Firstly, CORAL extracts the user's hidden preferences through contrasting preference expansion using the reasoning capacity of the LLMs. Based on the potential preference, CORAL explicitly differentiates the contrasting preferences and leverages them into the recommendation process via preference-aware learning. Extensive experiments show that CORAL significantly outperforms existing methods in three benchmark datasets, improving up to 99.72% in Recall@10. The code and datasets are available at https://github.com/kookeej/CORAL

Online reviews play a pivotal role in influencing consumer decisions across various domains, from purchasing products to selecting hotels or restaurants. However, the sheer volume of reviews -- often containing repetitive or irrelevant content -- leads to information overload, making it challenging for users to extract meaningful insights. Traditional opinion summarization models face challenges in handling long inputs and large volumes of reviews, while newer Large Language Model (LLM) approaches often fail to generate accurate and faithful summaries. To address those challenges, this paper introduces (1) a new dataset of long-form user reviews, each entity comprising over a thousand reviews, (2) two training-free LLM-based summarization approaches that scale to long inputs, and (3) automatic evaluation metrics. Our dataset of user reviews is paired with in-depth and unbiased critical summaries by domain experts, serving as a reference for evaluation. Additionally, our novel reference-free evaluation metrics provide a more granular, context-sensitive assessment of summary faithfulness. We benchmark several open-source and closed-source LLMs using our methods. Our evaluation reveals that LLMs still face challenges in balancing sentiment and format adherence in long-form summaries, though open-source models can narrow the gap when relevant information is retrieved in a focused manner.

This study presents the first multi-platform sentiment analysis of public opinion on the 15-minute city concept across Twitter, Reddit, and news media. Using compressed transformer models and Llama-3-8B for annotation, we classify sentiment across heterogeneous text domains. Our pipeline handles long-form and short-form text, supports consistent annotation, and enables reproducible evaluation. We benchmark five models (DistilRoBERTa, DistilBERT, MiniLM, ELECTRA, TinyBERT) using stratified 5-fold cross-validation, reporting F1-score, AUC, and training time. DistilRoBERTa achieved the highest F1 (0.8292), TinyBERT the best efficiency, and MiniLM the best cross-platform consistency. Results show News data yields inflated performance due to class imbalance, Reddit suffers from summarization loss, and Twitter offers moderate challenge. Compressed models perform competitively, challenging assumptions that larger models are necessary. We identify platform-specific trade-offs and propose directions for scalable, real-world sentiment classification in urban planning discourse.

Recent developments in generative AI have shone a spotlight on high-performance synthetic text generation technologies. The now wide availability and ease of use of such models highlights the urgent need to provide equally powerful technologies capable of identifying synthetic text. With this in mind, we draw inspiration from psychological studies which suggest that people can be driven by emotion and encode emotion in the text they compose. We hypothesize that pretrained language models (PLMs) have an affective deficit because they lack such an emotional driver when generating text and consequently may generate synthetic text which has affective incoherence i.e. lacking the kind of emotional coherence present in human-authored text. We subsequently develop an emotionally aware detector by fine-tuning a PLM on emotion. Experiment results indicate that our emotionally-aware detector achieves improvements across a range of synthetic text generators, various sized models, datasets, and domains. Finally, we compare our emotionally-aware synthetic text detector to ChatGPT in the task of identification of its own output and show substantial gains, reinforcing the potential of emotion as a signal to identify synthetic text. Code, models, and datasets are available at https: //github.com/alanagiasi/emoPLMsynth

Sentiment analysis is one of the most widely studied applications in NLP, but most work focuses on languages with large amounts of data. We introduce the first large-scale human-annotated Twitter sentiment dataset for the four most widely spoken languages in Nigeria (Hausa, Igbo, Nigerian-Pidgin, and Yor\`ub\'a ) consisting of around 30,000 annotated tweets per language (and 14,000 for Nigerian-Pidgin), including a significant fraction of code-mixed tweets. We propose text collection, filtering, processing and labeling methods that enable us to create datasets for these low-resource languages. We evaluate a rangeof pre-trained models and transfer strategies on the dataset. We find that language-specific models and language-adaptivefine-tuning generally perform best. We release the datasets, trained models, sentiment lexicons, and code to incentivizeresearch on sentiment analysis in under-represented languages.

With the development of the Internet, social media has become an important channel for posting disaster-related information. Analyzing attitudes hidden in these texts, known as sentiment analysis, is crucial for the government or relief agencies to improve disaster response efficiency, but it has not received sufficient attention. This paper aims to fill this gap by focusing on investigating attitudes towards disaster response and analyzing targeted relief supplies during disaster response. The contributions of this paper are fourfold. First, we propose several machine learning models for classifying public sentiment concerning disaster-related social media data. Second, we create a natural disaster dataset with sentiment labels, which contains nearly 50,00 Twitter data about different natural disasters in the United States (e.g., a tornado in 2011, a hurricane named Sandy in 2012, a series of floods in 2013, a hurricane named Matthew in 2016, a blizzard in 2016, a hurricane named Harvey in 2017, a hurricane named Michael in 2018, a series of wildfires in 2018, and a hurricane named Dorian in 2019). We are making our dataset available to the research community: https://github.com/Dong-UTIL/Natural-Hazards-Twitter-Dataset. It is our hope that our contribution will enable the study of sentiment analysis in disaster response. Third, we focus on extracting public attitudes and analyzing the essential needs (e.g., food, housing, transportation, and medical supplies) for the public during disaster response, instead of merely targeting on studying positive or negative attitudes of the public to natural disasters. Fourth, we conduct this research from two different dimensions for a comprehensive understanding of public opinion on disaster response, since disparate hazards caused by different types of natural disasters.

Sentiment analysis is a widely researched area within Natural Language Processing (NLP), attracting significant interest due to the advent of automated solutions. Despite this, the task remains challenging because of the inherent complexity of languages and the subjective nature of sentiments. It is even more challenging for less-studied and less-resourced languages such as Lithuanian. Our review of existing Lithuanian NLP research reveals that traditional machine learning methods and classification algorithms have limited effectiveness for the task. In this work, we address sentiment analysis of Lithuanian five-star-based online reviews from multiple domains that we collect and clean. We apply transformer models to this task for the first time, exploring the capabilities of pre-trained multilingual Large Language Models (LLMs), specifically focusing on fine-tuning BERT and T5 models. Given the inherent difficulty of the task, the fine-tuned models perform quite well, especially when the sentiments themselves are less ambiguous: 80.74% and 89.61% testing recognition accuracy of the most popular one- and five-star reviews respectively. They significantly outperform current commercial state-of-the-art general-purpose LLM GPT-4. We openly share our fine-tuned LLMs online.

As Large Language Models (LLMs) become deeply integrated into human life and increasingly influence decision-making, it's crucial to evaluate whether and to what extent they exhibit subjective preferences, opinions, and beliefs. These tendencies may stem from biases within the models, which may shape their behavior, influence the advice and recommendations they offer to users, and potentially reinforce certain viewpoints. This paper presents the Preference, Opinion, and Belief survey (POBs), a benchmark developed to assess LLMs' subjective inclinations across societal, cultural, ethical, and personal domains. We applied our benchmark to evaluate leading open- and closed-source LLMs, measuring desired properties such as reliability, neutrality, and consistency. In addition, we investigated the effect of increasing the test-time compute, through reasoning and self-reflection mechanisms, on those metrics. While effective in other tasks, our results show that these mechanisms offer only limited gains in our domain. Furthermore, we reveal that newer model versions are becoming less consistent and more biased toward specific viewpoints, highlighting a blind spot and a concerning trend. POBS: https://ibm.github.io/POBS

Sentiment analysis is a highly subjective and challenging task. Its complexity further increases when applied to the Arabic language, mainly because of the large variety of dialects that are unstandardized and widely used in the Web, especially in social media. While many datasets have been released to train sentiment classifiers in Arabic, most of these datasets contain shallow annotation, only marking the sentiment of the text unit, as a word, a sentence or a document. In this paper, we present the Arabic Sentiment Twitter Dataset for the Levantine dialect (ArSenTD-LEV). Based on findings from analyzing tweets from the Levant region, we created a dataset of 4,000 tweets with the following annotations: the overall sentiment of the tweet, the target to which the sentiment was expressed, how the sentiment was expressed, and the topic of the tweet. Results confirm the importance of these annotations at improving the performance of a baseline sentiment classifier. They also confirm the gap of training in a certain domain, and testing in another domain.

Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are increasingly capable of producing turns that are context-relevant, but in order to produce compelling agents, these models need to be able to predict and optimize for turns that are genuinely engaging. We leverage social media feedback data (number of replies and upvotes) to build a large-scale training dataset for feedback prediction. To alleviate possible distortion between the feedback and engagingness, we convert the ranking problem to a comparison of response pairs which involve few confounding factors. We trained DialogRPT, a set of GPT-2 based models on 133M pairs of human feedback data and the resulting ranker outperformed several baselines. Particularly, our ranker outperforms the conventional dialog perplexity baseline with a large margin on predicting Reddit feedback. We finally combine the feedback prediction models and a human-like scoring model to rank the machine-generated dialog responses. Crowd-sourced human evaluation shows that our ranking method correlates better with real human preferences than baseline models.

Sentiments inherently drive politics. How we receive and process information plays an essential role in political decision-making, shaping our judgment with strategic consequences both on the level of legislators and the masses. If sentiment plays such an important role in politics, how can we study and measure it systematically? The paper presents a new dataset of sentiment-annotated sentences, which are used in a series of experiments focused on training a robust sentiment classifier for parliamentary proceedings. The paper also introduces the first domain-specific LLM for political science applications additionally pre-trained on 1.72 billion domain-specific words from proceedings of 27 European parliaments. We present experiments demonstrating how the additional pre-training of LLM on parliamentary data can significantly improve the model downstream performance on the domain-specific tasks, in our case, sentiment detection in parliamentary proceedings. We further show that multilingual models perform very well on unseen languages and that additional data from other languages significantly improves the target parliament's results. The paper makes an important contribution to multiple domains of social sciences and bridges them with computer science and computational linguistics. Lastly, it sets up a more robust approach to sentiment analysis of political texts in general, which allows scholars to study political sentiment from a comparative perspective using standardized tools and techniques.

Instant messaging has become a predominant form of communication, with texts and emoticons enabling users to express emotions and ideas efficiently. Emoticons, in particular, have gained significant traction as a medium for conveying sentiments and information, leading to the growing importance of emoticon retrieval and recommendation systems. However, one of the key challenges in this area has been the absence of datasets that capture both the temporal dynamics and user-specific interactions with emoticons, limiting the progress of personalized user modeling and recommendation approaches. To address this, we introduce the emoticon dataset, a comprehensive resource that includes time-based data along with anonymous user identifiers across different conversations. As the largest publicly accessible emoticon dataset to date, it comprises 22K unique users, 370K emoticons, and 8.3M messages. The data was collected from a widely-used messaging platform across 67 conversations and 720 hours of crawling. Strict privacy and safety checks were applied to ensure the integrity of both text and image data. Spanning across 10 distinct domains, the emoticon dataset provides rich insights into temporal, multilingual, and cross-domain behaviors, which were previously unavailable in other emoticon-based datasets. Our in-depth experiments, both quantitative and qualitative, demonstrate the dataset's potential in modeling user behavior and personalized recommendation systems, opening up new possibilities for research in personalized retrieval and conversational AI. The dataset is freely accessible.

Sequential recommendation systems aim to provide personalized recommendations for users based on their interaction history. To achieve this, they often incorporate auxiliary information, such as textual descriptions of items and auxiliary tasks, like predicting user preferences and intent. Despite numerous efforts to enhance these models, they still suffer from limited personalization. To address this issue, we propose a new paradigm, which we term preference discerning. In preference dscerning, we explicitly condition a generative sequential recommendation system on user preferences within its context. To this end, we generate user preferences using Large Language Models (LLMs) based on user reviews and item-specific data. To evaluate preference discerning capabilities of sequential recommendation systems, we introduce a novel benchmark that provides a holistic evaluation across various scenarios, including preference steering and sentiment following. We assess current state-of-the-art methods using our benchmark and show that they struggle to accurately discern user preferences. Therefore, we propose a new method named Mender (Multimodal Preference discerner), which improves upon existing methods and achieves state-of-the-art performance on our benchmark. Our results show that Mender can be effectively guided by human preferences even though they have not been observed during training, paving the way toward more personalized sequential recommendation systems. We will open-source the code and benchmarks upon publication.

The rapid expansion of the digital world has propelled sentiment analysis into a critical tool across diverse sectors such as marketing, politics, customer service, and healthcare. While there have been significant advancements in sentiment analysis for widely spoken languages, low-resource languages, such as Bangla, remain largely under-researched due to resource constraints. Furthermore, the recent unprecedented performance of Large Language Models (LLMs) in various applications highlights the need to evaluate them in the context of low-resource languages. In this study, we present a sizeable manually annotated dataset encompassing 33,605 Bangla news tweets and Facebook comments. We also investigate zero- and few-shot in-context learning with several language models, including Flan-T5, GPT-4, and Bloomz, offering a comparative analysis against fine-tuned models. Our findings suggest that monolingual transformer-based models consistently outperform other models, even in zero and few-shot scenarios. To foster continued exploration, we intend to make this dataset and our research tools publicly available to the broader research community. In the spirit of further research, we plan to make this dataset and our experimental resources publicly accessible to the wider research community.

Modeling long histories plays a pivotal role in enhancing recommendation systems, allowing to capture user's evolving preferences, resulting in more precise and personalized recommendations. In this study we tackle the challenges of modeling long user histories for preference understanding in natural language. Specifically, we introduce a new User Embedding Module (UEM) that efficiently processes user history in free-form text by compressing and representing them as embeddings, to use them as soft prompts to a LM. Our experiments demonstrate the superior capability of this approach in handling significantly longer histories compared to conventional text based prompting methods, yielding substantial improvements in predictive performance. The main contribution of this research is to demonstrate the ability to bias language models with user signals represented as embeddings.

Sentiment analysis and opinion mining is an important task with obvious application areas in social media, e.g. when indicating hate speech and fake news. In our survey of previous work, we note that there is no large-scale social media data set with sentiment polarity annotations for Finnish. This publications aims to remedy this shortcoming by introducing a 27,000 sentence data set annotated independently with sentiment polarity by three native annotators. We had the same three annotators for the whole data set, which provides a unique opportunity for further studies of annotator behaviour over time. We analyse their inter-annotator agreement and provide two baselines to validate the usefulness of the data set.

Large language models (LLMs) that produce human-like responses have begun to revolutionize research practices in the social sciences. We develop a novel methodological framework that fine-tunes LLMs with repeated cross-sectional surveys to incorporate the meaning of survey questions, individual beliefs, and temporal contexts for opinion prediction. We introduce two new emerging applications of the AI-augmented survey: retrodiction (i.e., predict year-level missing responses) and unasked opinion prediction (i.e., predict entirely missing responses). Among 3,110 binarized opinions from 68,846 Americans in the General Social Survey from 1972 to 2021, our models based on Alpaca-7b excel in retrodiction (AUC = 0.86 for personal opinion prediction, rho = 0.98 for public opinion prediction). These remarkable prediction capabilities allow us to fill in missing trends with high confidence and pinpoint when public attitudes changed, such as the rising support for same-sex marriage. On the other hand, our fine-tuned Alpaca-7b models show modest success in unasked opinion prediction (AUC = 0.73, rho = 0.67). We discuss practical constraints and ethical concerns regarding individual autonomy and privacy when using LLMs for opinion prediction. Our study demonstrates that LLMs and surveys can mutually enhance each other's capabilities: LLMs can broaden survey potential, while surveys can improve the alignment of LLMs.

The Philippines is a common ground to natural calamities like typhoons, floods, volcanic eruptions and earthquakes. With Twitter as one of the most used social media platform in the Philippines, a total of 39,867 preprocessed tweets were obtained given a time frame starting from November 1, 2013 to January 31, 2014. Sentiment analysis determines the underlying emotion given a series of words. The main purpose of this study is to identify the sentiments expressed in the tweets sent by the Filipino people before, during, and after Typhoon Yolanda using two variations of Recurrent Neural Networks; standard and bidirectional. The best generated models after training with various hyperparameters achieved a high accuracy of 81.79% for fine-grained classification using standard RNN and 87.69% for binary classification using bidirectional RNN. Findings revealed that 51.1% of the tweets sent were positive expressing support, love, and words of courage to the victims; 19.8% were negative stating sadness and despair for the loss of lives and hate for corrupt officials; while the other 29% were neutral tweets from local news stations, announcements of relief operations, donation drives, and observations by citizens.

Current approaches to empathetic response generation view the set of emotions expressed in the input text as a flat structure, where all the emotions are treated uniformly. We argue that empathetic responses often mimic the emotion of the user to a varying degree, depending on its positivity or negativity and content. We show that the consideration of this polarity-based emotion clusters and emotional mimicry results in improved empathy and contextual relevance of the response as compared to the state-of-the-art. Also, we introduce stochasticity into the emotion mixture that yields emotionally more varied empathetic responses than the previous work. We demonstrate the importance of these factors to empathetic response generation using both automatic- and human-based evaluations. The implementation of MIME is publicly available at https://github.com/declare-lab/MIME.

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

Moral framing and sentiment can affect a variety of online and offline behaviors, including donation, pro-environmental action, political engagement, and even participation in violent protests. Various computational methods in Natural Language Processing (NLP) have been used to detect moral sentiment from textual data, but in order to achieve better performances in such subjective tasks, large sets of hand-annotated training data are needed. Previous corpora annotated for moral sentiment have proven valuable, and have generated new insights both within NLP and across the social sciences, but have been limited to Twitter. To facilitate improving our understanding of the role of moral rhetoric, we present the Moral Foundations Reddit Corpus, a collection of 16,123 Reddit comments that have been curated from 12 distinct subreddits, hand-annotated by at least three trained annotators for 8 categories of moral sentiment (i.e., Care, Proportionality, Equality, Purity, Authority, Loyalty, Thin Morality, Implicit/Explicit Morality) based on the updated Moral Foundations Theory (MFT) framework. We use a range of methodologies to provide baseline moral-sentiment classification results for this new corpus, e.g., cross-domain classification and knowledge transfer.

This research explores the application of large language models (LLMs) to generate synthetic datasets for Product Desirability Toolkit (PDT) testing, a key component in evaluating user sentiment and product experience. Utilizing gpt-4o-mini, a cost-effective alternative to larger commercial LLMs, three methods, Word+Review, Review+Word, and Supply-Word, were each used to synthesize 1000 product reviews. The generated datasets were assessed for sentiment alignment, textual diversity, and data generation cost. Results demonstrated high sentiment alignment across all methods, with Pearson correlations ranging from 0.93 to 0.97. Supply-Word exhibited the highest diversity and coverage of PDT terms, although with increased generation costs. Despite minor biases toward positive sentiments, in situations with limited test data, LLM-generated synthetic data offers significant advantages, including scalability, cost savings, and flexibility in dataset production.

This paper presents KazSAnDRA, a dataset developed for Kazakh sentiment analysis that is the first and largest publicly available dataset of its kind. KazSAnDRA comprises an extensive collection of 180,064 reviews obtained from various sources and includes numerical ratings ranging from 1 to 5, providing a quantitative representation of customer attitudes. The study also pursued the automation of Kazakh sentiment classification through the development and evaluation of four machine learning models trained for both polarity classification and score classification. Experimental analysis included evaluation of the results considering both balanced and imbalanced scenarios. The most successful model attained an F1-score of 0.81 for polarity classification and 0.39 for score classification on the test sets. The dataset and fine-tuned models are open access and available for download under the Creative Commons Attribution 4.0 International License (CC BY 4.0) through our GitHub repository.

A movie that is thoroughly enjoyed and recommended by an individual might be hated by another. One characteristic of humans is the ability to have feelings which could be positive or negative. To automatically classify and study human feelings, an aspect of natural language processing, sentiment analysis and opinion mining were designed to understand human feelings regarding several issues which could affect a product, a social media platforms, government, or societal discussions or even movies. Several works on sentiment analysis have been done on high resource languages while low resources languages like Yoruba have been sidelined. Due to the scarcity of datasets and linguistic architectures that will suit low resource languages, African languages "low resource languages" have been ignored and not fully explored. For this reason, our attention is placed on Yoruba to explore sentiment analysis on reviews of Nigerian movies. The data comprised 1500 movie reviews that were sourced from IMDB, Rotten Tomatoes, Letterboxd, Cinemapointer and Nollyrated. We develop sentiment classification models using the state-of-the-art pre-trained language models like mBERT and AfriBERTa to classify the movie reviews.

The large amount of data available in social media, forums and websites motivates researches in several areas of Natural Language Processing, such as sentiment analysis. The popularity of the area due to its subjective and semantic characteristics motivates research on novel methods and approaches for classification. Hence, there is a high demand for datasets on different domains and different languages. This paper introduces TweetSentBR, a sentiment corpora for Brazilian Portuguese manually annotated with 15.000 sentences on TV show domain. The sentences were labeled in three classes (positive, neutral and negative) by seven annotators, following literature guidelines for ensuring reliability on the annotation. We also ran baseline experiments on polarity classification using three machine learning methods, reaching 80.99% on F-Measure and 82.06% on accuracy in binary classification, and 59.85% F-Measure and 64.62% on accuracy on three point classification.

Large language models (LLMs) are increasingly capable of simulating human behavior, offering cost-effective ways to estimate user responses during the early phases of survey design. While previous studies have examined whether models can reflect individual opinions or attitudes, we argue that a higher-order binding of virtual personas requires successfully approximating not only the opinions of a user as an identified member of a group, but also the nuanced ways in which that user perceives and evaluates those outside the group. In particular, faithfully simulating how humans perceive different social groups is critical for applying LLMs to various political science studies, including timely topics on polarization dynamics, inter-group conflict, and democratic backsliding. To this end, we propose a novel methodology for constructing virtual personas with synthetic user ``backstories" generated as extended, multi-turn interview transcripts. Our generated backstories are longer, rich in detail, and consistent in authentically describing a singular individual, compared to previous methods. We show that virtual personas conditioned on our backstories closely replicate human response distributions (up to an 87\% improvement as measured by Wasserstein Distance) and produce effect sizes that closely match those observed in the original studies. Altogether, our work extends the applicability of LLMs beyond estimating individual self-opinions, enabling their use in a broader range of human studies.

This study introduces SentiGOLD, a Bangla multi-domain sentiment analysis dataset. Comprising 70,000 samples, it was created from diverse sources and annotated by a gender-balanced team of linguists. SentiGOLD adheres to established linguistic conventions agreed upon by the Government of Bangladesh and a Bangla linguistics committee. Unlike English and other languages, Bangla lacks standard sentiment analysis datasets due to the absence of a national linguistics framework. The dataset incorporates data from online video comments, social media posts, blogs, news, and other sources while maintaining domain and class distribution rigorously. It spans 30 domains (e.g., politics, entertainment, sports) and includes 5 sentiment classes (strongly negative, weakly negative, neutral, and strongly positive). The annotation scheme, approved by the national linguistics committee, ensures a robust Inter Annotator Agreement (IAA) with a Fleiss' kappa score of 0.88. Intra- and cross-dataset evaluation protocols are applied to establish a standard classification system. Cross-dataset evaluation on the noisy SentNoB dataset presents a challenging test scenario. Additionally, zero-shot experiments demonstrate the generalizability of SentiGOLD. The top model achieves a macro f1 score of 0.62 (intra-dataset) across 5 classes, setting a benchmark, and 0.61 (cross-dataset from SentNoB) across 3 classes, comparable to the state-of-the-art. Fine-tuned sentiment analysis model can be accessed at https://sentiment.bangla.gov.bd.

The analysis of consumer sentiment, as expressed through reviews, can provide a wealth of insight regarding the quality of a product. While the study of sentiment analysis has been widely explored in many popular languages, relatively less attention has been given to the Bangla language, mostly due to a lack of relevant data and cross-domain adaptability. To address this limitation, we present BanglaBook, a large-scale dataset of Bangla book reviews consisting of 158,065 samples classified into three broad categories: positive, negative, and neutral. We provide a detailed statistical analysis of the dataset and employ a range of machine learning models to establish baselines including SVM, LSTM, and Bangla-BERT. Our findings demonstrate a substantial performance advantage of pre-trained models over models that rely on manually crafted features, emphasizing the necessity for additional training resources in this domain. Additionally, we conduct an in-depth error analysis by examining sentiment unigrams, which may provide insight into common classification errors in under-resourced languages like Bangla. Our codes and data are publicly available at https://github.com/mohsinulkabir14/BanglaBook.

Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in each dialogue only based on their textual content. Dialogues in EmotionLines are collected from Friends TV scripts and private Facebook messenger dialogues. Then one of seven emotions, six Ekman's basic emotions plus the neutral emotion, is labeled on each utterance by 5 Amazon MTurkers. A total of 29,245 utterances from 2,000 dialogues are labeled in EmotionLines. We also provide several strong baselines for emotion detection models on EmotionLines in this paper.

This paper investigates whether large language models (LLMs) are state-of-the-art quality estimators for machine translation of user-generated content (UGC) that contains emotional expressions, without the use of reference translations. To achieve this, we employ an existing emotion-related dataset with human-annotated errors and calculate quality evaluation scores based on the Multi-dimensional Quality Metrics. We compare the accuracy of several LLMs with that of our fine-tuned baseline models, under in-context learning and parameter-efficient fine-tuning (PEFT) scenarios. We find that PEFT of LLMs leads to better performance in score prediction with human interpretable explanations than fine-tuned models. However, a manual analysis of LLM outputs reveals that they still have problems such as refusal to reply to a prompt and unstable output while evaluating machine translation of UGC.

Consumer research costs companies billions annually yet suffers from panel biases and limited scale. Large language models (LLMs) offer an alternative by simulating synthetic consumers, but produce unrealistic response distributions when asked directly for numerical ratings. We present semantic similarity rating (SSR), a method that elicits textual responses from LLMs and maps these to Likert distributions using embedding similarity to reference statements. Testing on an extensive dataset comprising 57 personal care product surveys conducted by a leading corporation in that market (9,300 human responses), SSR achieves 90% of human test-retest reliability while maintaining realistic response distributions (KS similarity > 0.85). Additionally, these synthetic respondents provide rich qualitative feedback explaining their ratings. This framework enables scalable consumer research simulations while preserving traditional survey metrics and interpretability.

Social media platforms are essential outlets for expressing opinions, providing a valuable resource for capturing public viewpoints via text analytics. However, for many users, passive browsing is their preferred mode of interaction, leading to their perspectives being overlooked by text analytics methods. Meanwhile, social media polls have emerged as a practical feature for gathering public opinions, allowing post authors to pose questions with pre-defined answer options for readers to vote on. To broaden the benefits of polls for posts without them, this article explores the automatic generation of a poll from a social media post by leveraging cutting-edge natural language generation (NLG) techniques. However, existing NLG techniques, primarily developed for general-domain texts, may be ineffective when applied to noisy social media data, which often feature implicit context-question-answer relations. To tackle these challenges, we enrich a post context with its comments and propose a novel unified poll generation framework called UniPoll. It employs prompt tuning with multi-objective optimization to bolster the connection exploration between contexts (posts and comments) and polls (questions and answers). Experimental comparisons on a large-scale Chinese Weibo dataset show that UniPoll significantly outperforms T5, the state-of-the-art NLG model, which generates question and answer separately. Comprehensive qualitative and quantitative analyses further underscore the superiority of UniPoll through various evaluation lenses.

Understanding people's preferences is crucial for urban planning, yet current approaches often combine responses from multi-cultural populations, obscuring demographic differences and risking amplifying biases. We conducted a large-scale urban visual perception survey of streetscapes worldwide using street view imagery, examining how demographics -- including gender, age, income, education, race and ethnicity, and, for the first time, personality traits -- shape perceptions among 1,000 participants with balanced demographics from five countries and 45 nationalities. This dataset, Street Perception Evaluation Considering Socioeconomics (SPECS), reveals demographic- and personality-based differences across six traditional indicators (safe, lively, wealthy, beautiful, boring, depressing) and four new ones (live nearby, walk, cycle, green). Location-based sentiments further shape these preferences. Machine learning models trained on existing global datasets tend to overestimate positive indicators and underestimate negative ones compared to human responses, underscoring the need for local context. Our study aspires to rectify the myopic treatment of street perception, which rarely considers demographics or personality traits.

We develop a tool that extracts emotions from social media text data. Our methodology has three main advantages. First, it is tailored for financial context; second, it incorporates key aspects of social media data, such as non-standard phrases, emojis and emoticons; and third, it operates by sequentially learning a latent representation that includes features such as word order, word usage, and local context. This tool, along with a user guide is available at: https://github.com/dvamossy/EmTract. Using EmTract, we explore the relationship between investor emotions expressed on social media and asset prices. We document a number of interesting insights. First, we confirm some of the findings of controlled laboratory experiments relating investor emotions to asset price movements. Second, we show that investor emotions are predictive of daily price movements. These impacts are larger when volatility or short interest are higher, and when institutional ownership or liquidity are lower. Third, increased investor enthusiasm prior to the IPO contributes to the large first-day return and long-run underperformance of IPO stocks. To corroborate our results, we provide a number of robustness checks, including using an alternative emotion model. Our findings reinforce the intuition that emotions and market dynamics are closely related, and highlight the importance of considering investor emotions when assessing a stock's short-term value.

In the online world, Machine Translation (MT) systems are extensively used to translate User-Generated Text (UGT) such as reviews, tweets, and social media posts, where the main message is often the author's positive or negative attitude towards the topic of the text. However, MT systems still lack accuracy in some low-resource languages and sometimes make critical translation errors that completely flip the sentiment polarity of the target word or phrase and hence delivers a wrong affect message. This is particularly noticeable in texts that do not follow common lexico-grammatical standards such as the dialectical Arabic (DA) used on online platforms. In this research, we aim to improve the translation of sentiment in UGT written in the dialectical versions of the Arabic language to English. Given the scarcity of gold-standard parallel data for DA-EN in the UGT domain, we introduce a semi-supervised approach that exploits both monolingual and parallel data for training an NMT system initialised by a cross-lingual language model trained with supervised and unsupervised modeling objectives. We assess the accuracy of sentiment translation by our proposed system through a numerical 'sentiment-closeness' measure as well as human evaluation. We will show that our semi-supervised MT system can significantly help with correcting sentiment errors detected in the online translation of dialectical Arabic UGT.

Markets and policymakers around the world hang on the consequential monetary policy decisions made by the Federal Open Market Committee (FOMC). Publicly available textual documentation of their meetings provides insight into members' attitudes about the economy. We use GPT-4 to quantify dissent among members on the topic of inflation. We find that transcripts and minutes reflect the diversity of member views about the macroeconomic outlook in a way that is lost or omitted from the public statements. In fact, diverging opinions that shed light upon the committee's "true" attitudes are almost entirely omitted from the final statements. Hence, we argue that forecasting FOMC sentiment based solely on statements will not sufficiently reflect dissent among the hawks and doves.

We present our shared task on text-based emotion detection, covering more than 30 languages from seven distinct language families. These languages are predominantly low-resource and spoken across various continents. The data instances are multi-labeled into six emotional classes, with additional datasets in 11 languages annotated for emotion intensity. Participants were asked to predict labels in three tracks: (a) emotion labels in monolingual settings, (b) emotion intensity scores, and (c) emotion labels in cross-lingual settings. The task attracted over 700 participants. We received final submissions from more than 200 teams and 93 system description papers. We report baseline results, as well as findings on the best-performing systems, the most common approaches, and the most effective methods across various tracks and languages. The datasets for this task are publicly available.

Some users of social media are spreading racist, sexist, and otherwise hateful content. For the purpose of training a hate speech detection system, the reliability of the annotations is crucial, but there is no universally agreed-upon definition. We collected potentially hateful messages and asked two groups of internet users to determine whether they were hate speech or not, whether they should be banned or not and to rate their degree of offensiveness. One of the groups was shown a definition prior to completing the survey. We aimed to assess whether hate speech can be annotated reliably, and the extent to which existing definitions are in accordance with subjective ratings. Our results indicate that showing users a definition caused them to partially align their own opinion with the definition but did not improve reliability, which was very low overall. We conclude that the presence of hate speech should perhaps not be considered a binary yes-or-no decision, and raters need more detailed instructions for the annotation.

Stickers are increasingly used in social media to express sentiment and intent. When finding typing troublesome, people often use a sticker instead. Despite the significant impact of stickers on sentiment analysis and intent recognition, little research has been conducted. To address this gap, we propose a new task: Multimodal chat Sentiment Analysis and Intent Recognition involving Stickers (MSAIRS). Additionally, we introduce a novel multimodal dataset containing Chinese chat records and stickers excerpted from several mainstream social media platforms. Our dataset includes paired data with the same text but different stickers, and various stickers consisting of the same images with different texts, allowing us to better understand the impact of stickers on chat sentiment and intent. We also propose an effective multimodal joint model, MMSAIR, for our task, which is validated on our datasets and indicates that visual information of stickers counts. Our dataset and code will be publicly available.

Large language models (LLMs) are increasingly integrated into applications ranging from review summarization to medical diagnosis support, where they affect human decisions. Even though LLMs perform well in many tasks, they may also inherit societal or cognitive biases, which can inadvertently transfer to humans. We investigate when and how LLMs expose users to biased content and quantify its severity. Specifically, we assess three LLM families in summarization and news fact-checking tasks, evaluating how much LLMs stay consistent with their context and/or hallucinate. Our findings show that LLMs expose users to content that changes the sentiment of the context in 21.86% of the cases, hallucinates on post-knowledge-cutoff data questions in 57.33% of the cases, and primacy bias in 5.94% of the cases. We evaluate 18 distinct mitigation methods across three LLM families and find that targeted interventions can be effective. Given the prevalent use of LLMs in high-stakes domains, such as healthcare or legal analysis, our results highlight the need for robust technical safeguards and for developing user-centered interventions that address LLM limitations.

This paper presents AI Wizards' participation in the CLEF 2025 CheckThat! Lab Task 1: Subjectivity Detection in News Articles, classifying sentences as subjective/objective in monolingual, multilingual, and zero-shot settings. Training/development datasets were provided for Arabic, German, English, Italian, and Bulgarian; final evaluation included additional unseen languages (e.g., Greek, Romanian, Polish, Ukrainian) to assess generalization. Our primary strategy enhanced transformer-based classifiers by integrating sentiment scores, derived from an auxiliary model, with sentence representations, aiming to improve upon standard fine-tuning. We explored this sentiment-augmented architecture with mDeBERTaV3-base, ModernBERT-base (English), and Llama3.2-1B. To address class imbalance, prevalent across languages, we employed decision threshold calibration optimized on the development set. Our experiments show sentiment feature integration significantly boosts performance, especially subjective F1 score. This framework led to high rankings, notably 1st for Greek (Macro F1 = 0.51).

Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial methodologies face challenges in effectively appraising the emotional support capability. These metrics exhibit a low correlation with human judgments. Concurrently, manual evaluation methods extremely will cause high costs. To solve these problems, we propose a novel model FEEL (Framework for Evaluating Emotional Support Capability with Large Lan-guage Models), employing Large Language Models (LLMs) as evaluators to assess emotional support capabilities. The model meticulously considers various evaluative aspects of ESC to apply a more comprehensive and accurate evaluation method for ESC. Additionally, it employs a probability distribution approach for a more stable result and integrates an ensemble learning strategy, leveraging multiple LLMs with assigned weights to enhance evaluation accuracy. To appraise the performance of FEEL, we conduct extensive experiments on existing ESC model dialogues. Experimental results demonstrate our model exhibits a substantial enhancement in alignment with human evaluations compared to the baselines. Our source code is available at https://github.com/Ansisy/FEEL.

Social media has become extremely influential when it comes to policy making in modern societies especially in the western world (e.g., 48% of Europeans use social media every day or almost every day). Platforms such as Twitter allow users to follow politicians, thus making citizens more involved in political discussion. In the same vein, politicians use Twitter to express their opinions, debate among others on current topics and promote their political agenda aiming to influence voter behaviour. Previous studies have shown that tweets conveying negative sentiment are likely to be retweeted more frequently. In this paper, we attempt to analyse tweets of politicians from different countries and explore whether their tweets follow the same trend. Utilising state-of-the-art pre-trained language models we performed sentiment analysis on hundreds of thousands of tweets collected from members of parliament of Greece, Spain and United Kingdom, including devolved administrations. We achieved this by systematically exploring and analysing the differences between influential and less popular tweets. Our analysis indicates that politicians' negatively charged tweets spread more widely, especially in more recent times, and highlights interesting trends in the intersection of sentiment and popularity.

Sentiment analysis that classifies data into positive or negative has been dominantly used to recognize emotional aspects of texts, despite the deficit of thorough examination of emotional meanings. Recently, corpora labeled with more than just valence are built to exceed this limit. However, most Korean emotion corpora are small in the number of instances and cover a limited range of emotions. We introduce KOTE dataset. KOTE contains 50k (250k cases) Korean online comments, each of which is manually labeled for 43 emotion labels or one special label (NO EMOTION) by crowdsourcing (Ps = 3,048). The emotion taxonomy of the 43 emotions is systematically established by cluster analysis of Korean emotion concepts expressed on word embedding space. After explaining how KOTE is developed, we also discuss the results of finetuning and analysis for social discrimination in the corpus.

Sentiment analysis is a well-established natural language processing task, with sentiment polarity classification being one of its most popular and representative tasks. However, despite the success of pre-trained language models in this area, they often fall short of capturing the broader complexities of sentiment analysis. To address this issue, we propose a new task called Sentiment and Opinion Understanding of Language (SOUL). SOUL aims to evaluate sentiment understanding through two subtasks: Review Comprehension (RC) and Justification Generation (JG). RC seeks to validate statements that focus on subjective information based on a review text, while JG requires models to provide explanations for their sentiment predictions. To enable comprehensive evaluation, we annotate a new dataset comprising 15,028 statements from 3,638 reviews. Experimental results indicate that SOUL is a challenging task for both small and large language models, with a performance gap of up to 27% when compared to human performance. Furthermore, evaluations conducted with both human experts and GPT-4 highlight the limitations of the small language model in generating reasoning-based justifications. These findings underscore the challenging nature of the SOUL task for existing models, emphasizing the need for further advancements in sentiment analysis to address its complexities. The new dataset and code are available at https://github.com/DAMO-NLP-SG/SOUL.

Memes have become a distinctive and effective form of communication in the digital era, attracting online communities and cutting across cultural barriers. Even though memes are frequently linked with humor, they have an amazing capacity to convey a wide range of emotions, including happiness, sarcasm, frustration, and more. Understanding and interpreting the sentiment underlying memes has become crucial in the age of information. Previous research has explored text-based, image-based, and multimodal approaches, leading to the development of models like CAPSAN and PromptHate for detecting various meme categories. However, the study of low-resource languages like Bengali memes remains scarce, with limited availability of publicly accessible datasets. A recent contribution includes the introduction of the MemoSen dataset. However, the achieved accuracy is notably low, and the dataset suffers from imbalanced distribution. In this study, we employed a multimodal approach using ResNet50 and BanglishBERT and achieved a satisfactory result of 0.71 weighted F1-score, performed comparison with unimodal approaches, and interpreted behaviors of the models using explainable artificial intelligence (XAI) techniques.

Recent years have witnessed an interesting phenomenon in which users come together to interrogate potentially harmful algorithmic behaviors they encounter in their everyday lives. Researchers have started to develop theoretical and empirical understandings of these user driven audits, with a hope to harness the power of users in detecting harmful machine behaviors. However, little is known about user participation and their division of labor in these audits, which are essential to support these collective efforts in the future. Through collecting and analyzing 17,984 tweets from four recent cases of user driven audits, we shed light on patterns of user participation and engagement, especially with the top contributors in each case. We also identified the various roles user generated content played in these audits, including hypothesizing, data collection, amplification, contextualization, and escalation. We discuss implications for designing tools to support user driven audits and users who labor to raise awareness of algorithm bias.

The success of task-oriented and document-grounded dialogue systems depends on users accepting and enjoying using them. To achieve this, recently published work in the field of Human-Computer Interaction suggests that the combination of considering demographic information, user emotions and learning from the implicit feedback in their utterances, is particularly important. However, these findings have not yet been transferred to the field of Natural Language Processing, where these data are primarily studied separately. Accordingly, no sufficiently annotated dataset is available. To address this gap, we introduce FEDI, the first English dialogue dataset for task-oriented document-grounded dialogues annotated with demographic information, user emotions and implicit feedback. Our experiments with FLAN-T5, GPT-2 and LLaMA-2 show that these data have the potential to improve task completion and the factual consistency of the generated responses and user acceptance.

Sentiment Analysis is one of the most classical and primarily studied natural language processing tasks. This problem had a notable advance with the proposition of more complex and scalable machine learning models. Despite this progress, the Brazilian Portuguese language still disposes only of limited linguistic resources, such as datasets dedicated to sentiment classification, especially when considering the existence of predefined partitions in training, testing, and validation sets that would allow a more fair comparison of different algorithm alternatives. Motivated by these issues, this work analyzes the predictive performance of a range of document embedding strategies, assuming the polarity as the system outcome. This analysis includes five sentiment analysis datasets in Brazilian Portuguese, unified in a single dataset, and a reference partitioning in training, testing, and validation sets, both made publicly available through a digital repository. A cross-evaluation of dataset-specific models over different contexts is conducted to evaluate their generalization capabilities and the feasibility of adopting a unique model for addressing all scenarios.

The profusion of user generated content caused by the rise of social media platforms has enabled a surge in research relating to fields such as information retrieval, recommender systems, data mining and machine learning. However, the lack of comprehensive baseline data sets to allow a thorough evaluative comparison has become an important issue. In this paper we present a large data set of news items from well-known aggregators such as Google News and Yahoo! News, and their respective social feedback on multiple platforms: Facebook, Google+ and LinkedIn. The data collected relates to a period of 8 months, between November 2015 and July 2016, accounting for about 100,000 news items on four different topics: economy, microsoft, obama and palestine. This data set is tailored for evaluative comparisons in predictive analytics tasks, although allowing for tasks in other research areas such as topic detection and tracking, sentiment analysis in short text, first story detection or news recommendation.

Aspect-based sentiment analysis (ABSA) is a fine-grained type of sentiment analysis that identifies aspects and their associated opinions from a given text. With the surge of digital opinionated text data, ABSA gained increasing popularity for its ability to mine more detailed and targeted insights. Many review papers on ABSA subtasks and solution methodologies exist, however, few focus on trends over time or systemic issues relating to research application domains, datasets, and solution approaches. To fill the gap, this paper presents a systematic literature review (SLR) of ABSA studies with a focus on trends and high-level relationships among these fundamental components. This review is one of the largest SLRs on ABSA. To our knowledge, it is also the first to systematically examine the interrelations among ABSA research and data distribution across domains, as well as trends in solution paradigms and approaches. Our sample includes 727 primary studies screened from 8550 search results without time constraints via an innovative automatic filtering process. Our quantitative analysis not only identifies trends in nearly two decades of ABSA research development but also unveils a systemic lack of dataset and domain diversity as well as domain mismatch that may hinder the development of future ABSA research. We discuss these findings and their implications and propose suggestions for future research.

The rapid integration of generative artificial intelligence into education has driven digital transformation in e-teaching, yet user perceptions of AI educational apps remain underexplored. This study performs a sentiment-driven evaluation of user reviews from top AI ed-apps on the Google Play Store to assess efficacy, challenges, and pedagogical implications. Our pipeline involved scraping app data and reviews, RoBERTa for binary sentiment classification, GPT-4o for key point extraction, and GPT-5 for synthesizing top positive/negative themes. Apps were categorized into seven types (e.g., homework helpers, math solvers, language tools), with overlaps reflecting multifunctional designs. Results indicate predominantly positive sentiments, with homework apps like Edu AI (95.9% positive) and Answer.AI (92.7%) leading in accuracy, speed, and personalization, while language/LMS apps (e.g., Teacher AI at 21.8% positive) lag due to instability and limited features. Positives emphasize efficiency in brainstorming, problem-solving, and engagement; negatives center on paywalls, inaccuracies, ads, and glitches. Trends show that homework helpers outperform specialized tools, highlighting AI's democratizing potential amid risks of dependency and inequity. The discussion proposes future ecosystems with hybrid AI-human models, VR/AR for immersive learning, and a roadmap for developers (adaptive personalization) and policymakers (monetization regulation for inclusivity). This underscores generative AI's role in advancing e-teaching by enabling ethical refinements that foster equitable, innovative environments. The full dataset is available here(https://github.com/erfan-nourbakhsh/GenAI-EdSent).

We present a systematic study of biases in natural language generation (NLG) by analyzing text generated from prompts that contain mentions of different demographic groups. In this work, we introduce the notion of the regard towards a demographic, use the varying levels of regard towards different demographics as a defining metric for bias in NLG, and analyze the extent to which sentiment scores are a relevant proxy metric for regard. To this end, we collect strategically-generated text from language models and manually annotate the text with both sentiment and regard scores. Additionally, we build an automatic regard classifier through transfer learning, so that we can analyze biases in unseen text. Together, these methods reveal the extent of the biased nature of language model generations. Our analysis provides a study of biases in NLG, bias metrics and correlated human judgments, and empirical evidence on the usefulness of our annotated dataset.

The wealth of text data generated by social media has enabled new kinds of analysis of emotions with language models. These models are often trained on small and costly datasets of text annotations produced by readers who guess the emotions expressed by others in social media posts. This affects the quality of emotion identification methods due to training data size limitations and noise in the production of labels used in model development. We present LEIA, a model for emotion identification in text that has been trained on a dataset of more than 6 million posts with self-annotated emotion labels for happiness, affection, sadness, anger, and fear. LEIA is based on a word masking method that enhances the learning of emotion words during model pre-training. LEIA achieves macro-F1 values of approximately 73 on three in-domain test datasets, outperforming other supervised and unsupervised methods in a strong benchmark that shows that LEIA generalizes across posts, users, and time periods. We further perform an out-of-domain evaluation on five different datasets of social media and other sources, showing LEIA's robust performance across media, data collection methods, and annotation schemes. Our results show that LEIA generalizes its classification of anger, happiness, and sadness beyond the domain it was trained on. LEIA can be applied in future research to provide better identification of emotions in text from the perspective of the writer. The models produced for this article are publicly available at https://huggingface.co/LEIA

There is a growing collection of work analyzing and mitigating societal biases in language understanding, generation, and retrieval tasks, though examining biases in creative tasks remains underexplored. Creative language applications are meant for direct interaction with users, so it is important to quantify and mitigate societal biases in these applications. We introduce a novel study on a pipeline to mitigate societal biases when retrieving next verse suggestions in a poetry composition system. Our results suggest that data augmentation through sentiment style transfer has potential for mitigating societal biases.

Natural language understanding (NLU) is a task that enables machines to understand human language. Some tasks, such as stance detection and sentiment analysis, are closely related to individual subjective perspectives, thus termed individual-level NLU. Previously, these tasks are often simplified to text-level NLU tasks, ignoring individual factors. This not only makes inference difficult and unexplainable but often results in a large number of label errors when creating datasets. To address the above limitations, we propose a new NLU annotation guideline based on individual-level factors. Specifically, we incorporate other posts by the same individual and then annotate individual subjective perspectives after considering all individual posts. We use this guideline to expand and re-annotate the stance detection and topic-based sentiment analysis datasets. We find that error rates in the samples were as high as 31.7\% and 23.3\%. We further use large language models to conduct experiments on the re-annotation datasets and find that the large language models perform well on both datasets after adding individual factors. Both GPT-4o and Llama3-70B can achieve an accuracy greater than 87\% on the re-annotation datasets. We also verify the effectiveness of individual factors through ablation studies. We call on future researchers to add individual factors when creating such datasets. Our re-annotation dataset can be found at https://github.com/24yearsoldstudent/Individual-NLU

Widely deployed large language models (LLMs) can produce convincing yet incorrect outputs, potentially misleading users who may rely on them as if they were correct. To reduce such overreliance, there have been calls for LLMs to communicate their uncertainty to end users. However, there has been little empirical work examining how users perceive and act upon LLMs' expressions of uncertainty. We explore this question through a large-scale, pre-registered, human-subject experiment (N=404) in which participants answer medical questions with or without access to responses from a fictional LLM-infused search engine. Using both behavioral and self-reported measures, we examine how different natural language expressions of uncertainty impact participants' reliance, trust, and overall task performance. We find that first-person expressions (e.g., "I'm not sure, but...") decrease participants' confidence in the system and tendency to agree with the system's answers, while increasing participants' accuracy. An exploratory analysis suggests that this increase can be attributed to reduced (but not fully eliminated) overreliance on incorrect answers. While we observe similar effects for uncertainty expressed from a general perspective (e.g., "It's not clear, but..."), these effects are weaker and not statistically significant. Our findings suggest that using natural language expressions of uncertainty may be an effective approach for reducing overreliance on LLMs, but that the precise language used matters. This highlights the importance of user testing before deploying LLMs at scale.

Building a natural language dataset requires caution since word semantics is vulnerable to subtle text change or the definition of the annotated concept. Such a tendency can be seen in generative tasks like question-answering and dialogue generation and also in tasks that create a categorization-based corpus, like topic classification or sentiment analysis. Open-domain conversations involve two or more crowdworkers freely conversing about any topic, and collecting such data is particularly difficult for two reasons: 1) the dataset should be ``crafted" rather than ``obtained" due to privacy concerns, and 2) paid creation of such dialogues may differ from how crowdworkers behave in real-world settings. In this study, we tackle these issues when creating a large-scale open-domain persona dialogue corpus, where persona implies that the conversation is performed by several actors with a fixed persona and user-side workers from an unspecified crowd.

Recommender systems increasingly aim to combine signals from both user reviews and purchase (or other interaction) behaviors. While user-written comments provide explicit insights about preferences, merging these textual representations from large language models (LLMs) with graph-based embeddings of user actions remains a challenging task. In this work, we propose a framework that employs both a Graph Neural Network (GNN)-based model and an LLM to produce review-aware representations, preserving review semantics while mitigating textual noise. Our approach utilizes a hybrid objective that balances user-item interactions against text-derived features, ensuring that user's both behavioral and linguistic signals are effectively captured. We evaluate this method on multiple datasets from diverse application domains, demonstrating consistent improvements over a baseline GNN-based recommender model. Notably, our model achieves significant gains in recommendation accuracy when review data is sparse or unevenly distributed. These findings highlight the importance of integrating LLM-driven textual feedback with GNN-derived user behavioral patterns to develop robust, context-aware recommender systems.

Sentiment analysis is a pivotal task in the domain of natural language processing. It encompasses both text-level sentiment polarity classification and word-level Part of Speech(POS) sentiment polarity determination. Such analysis challenges models to understand text holistically while also extracting nuanced information. With the rise of Large Language Models(LLMs), new avenues for sentiment analysis have opened. This paper proposes enhancing performance by leveraging the Mutual Reinforcement Effect(MRE) between individual words and the overall text. It delves into how word polarity influences the overarching sentiment of a passage. To support our research, we annotated four novel Sentiment Text Classification and Part of Speech(SCPOS) datasets, building upon existing sentiment classification datasets. Furthermore, we developed a Universal Sentiment Analysis(USA) model, with a 7-billion parameter size. Experimental results revealed that our model surpassed the performance of gpt-3.5-turbo across all four datasets, underscoring the significance of MRE in sentiment analysis.

With the recent proliferation of open textual data on social media platforms, Emotion Detection (ED) from Text has received more attention over the past years. It has many applications, especially for businesses and online service providers, where emotion detection techniques can help them make informed commercial decisions by analyzing customers/users' feelings towards their products and services. In this study, we introduce ArmanEmo, a human-labeled emotion dataset of more than 7000 Persian sentences labeled for seven categories. The dataset has been collected from different resources, including Twitter, Instagram, and Digikala (an Iranian e-commerce company) comments. Labels are based on Ekman's six basic emotions (Anger, Fear, Happiness, Hatred, Sadness, Wonder) and another category (Other) to consider any other emotion not included in Ekman's model. Along with the dataset, we have provided several baseline models for emotion classification focusing on the state-of-the-art transformer-based language models. Our best model achieves a macro-averaged F1 score of 75.39 percent across our test dataset. Moreover, we also conduct transfer learning experiments to compare our proposed dataset's generalization against other Persian emotion datasets. Results of these experiments suggest that our dataset has superior generalizability among the existing Persian emotion datasets. ArmanEmo is publicly available for non-commercial use at https://github.com/Arman-Rayan-Sharif/arman-text-emotion.

The proliferation of harmful online content--e.g., toxicity, spam, and negative sentiment--demands robust and adaptable moderation systems. However, prevailing moderation systems are centralized and task-specific, offering limited transparency and neglecting diverse user preferences--an approach ill-suited for privacy-sensitive or decentralized environments. We propose a novel framework that leverages in-context learning (ICL) with foundation models to unify the detection of toxicity, spam, and negative sentiment across binary, multi-class, and multi-label settings. Crucially, our approach enables lightweight personalization, allowing users to easily block new categories, unblock existing ones, or extend detection to semantic variations through simple prompt-based interventions--all without model retraining. Extensive experiments on public benchmarks (TextDetox, UCI SMS, SST2) and a new, annotated Mastodon dataset reveal that: (i) foundation models achieve strong cross-task generalization, often matching or surpassing task-specific fine-tuned models; (ii) effective personalization is achievable with as few as one user-provided example or definition; and (iii) augmenting prompts with label definitions or rationales significantly enhances robustness to noisy, real-world data. Our work demonstrates a definitive shift beyond one-size-fits-all moderation, establishing ICL as a practical, privacy-preserving, and highly adaptable pathway for the next generation of user-centric content safety systems. To foster reproducibility and facilitate future research, we publicly release our code on GitHub and the annotated Mastodon dataset on Hugging Face.

This paper shows how LLMs (Large Language Models) may be used to estimate a summary of the emotional state associated with piece of text. The summary of emotional state is a dictionary of words used to describe emotion together with the probability of the word appearing after a prompt comprising the original text and an emotion eliciting tail. Through emotion analysis of Amazon product reviews we demonstrate emotion descriptors can be mapped into a PCA type space. It was hoped that text descriptions of actions to improve a current text described state could also be elicited through a tail prompt. Experiment seemed to indicate that this is not straightforward to make work. This failure put our hoped for selection of action via choosing the best predict ed outcome via comparing emotional responses out of reach for the moment.

Most datasets for sentiment analysis lack context in which an opinion was expressed, often crucial for emotion understanding, and are mainly limited by a few emotion categories. Foundation large language models (LLMs) like GPT-4 suffer from over-predicting emotions and are too resource-intensive. We design an LLM-based data synthesis pipeline and leverage a large model, Mistral-7b, for the generation of training examples for more accessible, lightweight BERT-type encoder models. We focus on enlarging the semantic diversity of examples and propose grounding the generation into a corpus of narratives to produce non-repetitive story-character-centered utterances with unique contexts over 28 emotion classes. By running 700K inferences in 450 GPU hours, we contribute with the dataset of 100K contextual and also 300K context-less examples to cover both scenarios. We use it for fine-tuning pre-trained encoders, which results in several Emo Pillars models. We show that Emo Pillars models are highly adaptive to new domains when tuned to specific tasks such as GoEmotions, ISEAR, IEMOCAP, and EmoContext, reaching the SOTA performance on the first three. We also validate our dataset, conducting statistical analysis and human evaluation, and confirm the success of our measures in utterance diversification (although less for the neutral class) and context personalization, while pointing out the need for improved handling of out-of-taxonomy labels within the pipeline.

As large language models (LLMs) continue to advance, aligning these models with human preferences has emerged as a critical challenge. Traditional alignment methods, relying on human or LLM annotated datasets, are limited by their resource-intensive nature, inherent subjectivity, and the risk of feedback loops that amplify model biases. To overcome these limitations, we introduce WildFeedback, a novel framework that leverages real-time, in-situ user interactions to create preference datasets that more accurately reflect authentic human values. WildFeedback operates through a three-step process: feedback signal identification, preference data construction, and user-guided evaluation. We applied this framework to a large corpus of user-LLM conversations, resulting in a rich preference dataset that reflects genuine user preferences. This dataset captures the nuances of user preferences by identifying and classifying feedback signals within natural conversations, thereby enabling the construction of more representative and context-sensitive alignment data. Our extensive experiments demonstrate that LLMs fine-tuned on WildFeedback exhibit significantly improved alignment with user preferences, as evidenced by both traditional benchmarks and our proposed user-guided evaluation. By incorporating real-time feedback from actual users, WildFeedback addresses the scalability, subjectivity, and bias challenges that plague existing approaches, marking a significant step toward developing LLMs that are more responsive to the diverse and evolving needs of their users. In summary, WildFeedback offers a robust, scalable solution for aligning LLMs with true human values, setting a new standard for the development and evaluation of user-centric language models.

In this paper we present our approach to tackle the Implicit Emotion Shared Task (IEST) organized as part of WASSA 2018 at EMNLP 2018. Given a tweet, from which a certain word has been removed, we are asked to predict the emotion of the missing word. In this work, we experiment with neural Transfer Learning (TL) methods. Our models are based on LSTM networks, augmented with a self-attention mechanism. We use the weights of various pretrained models, for initializing specific layers of our networks. We leverage a big collection of unlabeled Twitter messages, for pretraining word2vec word embeddings and a set of diverse language models. Moreover, we utilize a sentiment analysis dataset for pretraining a model, which encodes emotion related information. The submitted model consists of an ensemble of the aforementioned TL models. Our team ranked 3rd out of 30 participants, achieving an F1 score of 0.703.

Emotions widely affect human decision-making. This fact is taken into account by affective computing with the goal of tailoring decision support to the emotional states of individuals. However, the accurate recognition of emotions within narrative documents presents a challenging undertaking due to the complexity and ambiguity of language. Performance improvements can be achieved through deep learning; yet, as demonstrated in this paper, the specific nature of this task requires the customization of recurrent neural networks with regard to bidirectional processing, dropout layers as a means of regularization, and weighted loss functions. In addition, we propose sent2affect, a tailored form of transfer learning for affective computing: here the network is pre-trained for a different task (i.e. sentiment analysis), while the output layer is subsequently tuned to the task of emotion recognition. The resulting performance is evaluated in a holistic setting across 6 benchmark datasets, where we find that both recurrent neural networks and transfer learning consistently outperform traditional machine learning. Altogether, the findings have considerable implications for the use of affective computing.

Recent research shows that emotions can enhance users' cognition and influence information communication. While research on visual emotion analysis is extensive, limited work has been done on helping users generate emotionally rich image content. Existing work on emotional image generation relies on discrete emotion categories, making it challenging to capture complex and subtle emotional nuances accurately. Additionally, these methods struggle to control the specific content of generated images based on text prompts. In this work, we introduce the new task of continuous emotional image content generation (C-EICG) and present EmotiCrafter, an emotional image generation model that generates images based on text prompts and Valence-Arousal values. Specifically, we propose a novel emotion-embedding mapping network that embeds Valence-Arousal values into textual features, enabling the capture of specific emotions in alignment with intended input prompts. Additionally, we introduce a loss function to enhance emotion expression. The experimental results show that our method effectively generates images representing specific emotions with the desired content and outperforms existing techniques.

This paper introduces a large collection of time series data derived from Twitter, postprocessed using word embedding techniques, as well as specialized fine-tuned language models. This data comprises the past five years and captures changes in n-gram frequency, similarity, sentiment and topic distribution. The interface built on top of this data enables temporal analysis for detecting and characterizing shifts in meaning, including complementary information to trending metrics, such as sentiment and topic association over time. We release an online demo for easy experimentation, and we share code and the underlying aggregated data for future work. In this paper, we also discuss three case studies unlocked thanks to our platform, showcasing its potential for temporal linguistic analysis.

In the sentiment attitude extraction task, the aim is to identify <<attitudes>> -- sentiment relations between entities mentioned in text. In this paper, we provide a study on attention-based context encoders in the sentiment attitude extraction task. For this task, we adapt attentive context encoders of two types: (i) feature-based; (ii) self-based. Our experiments with a corpus of Russian analytical texts RuSentRel illustrate that the models trained with attentive encoders outperform ones that were trained without them and achieve 1.5-5.9% increase by F1. We also provide the analysis of attention weight distributions in dependence on the term type.

We explore unconstrained natural language feedback as a learning signal for artificial agents. Humans use rich and varied language to teach, yet most prior work on interactive learning from language assumes a particular form of input (e.g., commands). We propose a general framework which does not make this assumption, using aspect-based sentiment analysis to decompose feedback into sentiment about the features of a Markov decision process. We then perform an analogue of inverse reinforcement learning, regressing the sentiment on the features to infer the teacher's latent reward function. To evaluate our approach, we first collect a corpus of teaching behavior in a cooperative task where both teacher and learner are human. We implement three artificial learners: sentiment-based "literal" and "pragmatic" models, and an inference network trained end-to-end to predict latent rewards. We then repeat our initial experiment and pair them with human teachers. All three successfully learn from interactive human feedback. The sentiment models outperform the inference network, with the "pragmatic" model approaching human performance. Our work thus provides insight into the information structure of naturalistic linguistic feedback as well as methods to leverage it for reinforcement learning.

We used a dataset of daily Bloomberg Financial Market Summaries from 2010 to 2023, reposted on large financial media, to determine how global news headlines may affect stock market movements using ChatGPT and a two-stage prompt approach. We document a statistically significant positive correlation between the sentiment score and future equity market returns over short to medium term, which reverts to a negative correlation over longer horizons. Validation of this correlation pattern across multiple equity markets indicates its robustness across equity regions and resilience to non-linearity, evidenced by comparison of Pearson and Spearman correlations. Finally, we provide an estimate of the optimal horizon that strikes a balance between reactivity to new information and correlation.

In natural human-to-human conversations, participants often receive feedback signals from one another based on their follow-up reactions. These reactions can include verbal responses, facial expressions, changes in emotional state, and other non-verbal cues. Similarly, in human-machine interactions, the machine can leverage the user's follow-up utterances as feedback signals to assess whether it has appropriately addressed the user's request. Therefore, we propose using the likelihood of follow-up utterances as rewards to differentiate preferred responses from less favored ones, without relying on human or commercial LLM-based preference annotations. Our proposed reward mechanism, ``Follow-up Likelihood as Reward" (FLR), matches the performance of strong reward models trained on large-scale human or GPT-4 annotated data on 8 pairwise-preference and 4 rating-based benchmarks. Building upon the FLR mechanism, we propose to automatically mine preference data from the online generations of a base policy model. The preference data are subsequently used to boost the helpfulness of the base model through direct alignment from preference (DAP) methods, such as direct preference optimization (DPO). Lastly, we demonstrate that fine-tuning the language model that provides follow-up likelihood with natural language feedback significantly enhances FLR's performance on reward modeling benchmarks and effectiveness in aligning the base policy model's helpfulness.

In this paper we present the RuSentRel corpus including analytical texts in the sphere of international relations. For each document we annotated sentiments from the author to mentioned named entities, and sentiments of relations between mentioned entities. In the current experiments, we considered the problem of extracting sentiment relations between entities for the whole documents as a three-class machine learning task. We experimented with conventional machine-learning methods (Naive Bayes, SVM, Random Forest).

Large Language Models (LLMs) are increasingly expected to navigate the nuances of human emotion. While research confirms that LLMs can simulate emotional intelligence, their internal emotional mechanisms remain largely unexplored. This paper investigates the latent emotional representations within modern LLMs by asking: how, where, and for how long is emotion encoded in their neural architecture? To address this, we introduce a novel, large-scale Reddit corpus of approximately 400,000 utterances, balanced across seven basic emotions through a multi-stage process of classification, rewriting, and synthetic generation. Using this dataset, we employ lightweight "probes" to read out information from the hidden layers of various Qwen3 and LLaMA models without altering their parameters. Our findings reveal that LLMs develop a surprisingly well-defined internal geometry of emotion, which sharpens with model scale and significantly outperforms zero-shot prompting. We demonstrate that this emotional signal is not a final-layer phenomenon but emerges early and peaks mid-network. Furthermore, the internal states are both malleable (they can be influenced by simple system prompts) and persistent, as the initial emotional tone remains detectable for hundreds of subsequent tokens. We contribute our dataset, an open-source probing toolkit, and a detailed map of the emotional landscape within LLMs, offering crucial insights for developing more transparent and aligned AI systems. The code and dataset are open-sourced.

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on detecting and utilizing the user's emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the user's emotion, cognitive understanding of the user's situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the user's situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.

In this work, we research user preferences to see a chart, table, or text given a question asked by the user. This enables us to understand when it is best to show a chart, table, or text to the user for the specific question. For this, we conduct a user study where users are shown a question and asked what they would prefer to see and used the data to establish that a user's personal traits does influence the data outputs that they prefer. Understanding how user characteristics impact a user's preferences is critical to creating data tools with a better user experience. Additionally, we investigate to what degree an LLM can be used to replicate a user's preference with and without user preference data. Overall, these findings have significant implications pertaining to the development of data tools and the replication of human preferences using LLMs. Furthermore, this work demonstrates the potential use of LLMs to replicate user preference data which has major implications for future user modeling and personalization research.

The recently released artificial intelligence conversational agent, ChatGPT, has gained significant attention in academia and real life. A multitude of early ChatGPT users eagerly explore its capabilities and share their opinions on it via social media. Both user queries and social media posts express public concerns regarding this advanced dialogue system. To mine public concerns about ChatGPT, a novel Self-Supervised neural Topic Model (SSTM), which formalizes topic modeling as a representation learning procedure, is proposed in this paper. Extensive experiments have been conducted on Twitter posts about ChatGPT and queries asked by ChatGPT users. And experimental results demonstrate that the proposed approach could extract higher quality public concerns with improved interpretability and diversity, surpassing the performance of state-of-the-art approaches.

We introduce XED, a multilingual fine-grained emotion dataset. The dataset consists of human-annotated Finnish (25k) and English sentences (30k), as well as projected annotations for 30 additional languages, providing new resources for many low-resource languages. We use Plutchik's core emotions to annotate the dataset with the addition of neutral to create a multilabel multiclass dataset. The dataset is carefully evaluated using language-specific BERT models and SVMs to show that XED performs on par with other similar datasets and is therefore a useful tool for sentiment analysis and emotion detection.

Recently, sentiment analysis has seen remarkable advance with the help of pre-training approaches. However, sentiment knowledge, such as sentiment words and aspect-sentiment pairs, is ignored in the process of pre-training, despite the fact that they are widely used in traditional sentiment analysis approaches. In this paper, we introduce Sentiment Knowledge Enhanced Pre-training (SKEP) in order to learn a unified sentiment representation for multiple sentiment analysis tasks. With the help of automatically-mined knowledge, SKEP conducts sentiment masking and constructs three sentiment knowledge prediction objectives, so as to embed sentiment information at the word, polarity and aspect level into pre-trained sentiment representation. In particular, the prediction of aspect-sentiment pairs is converted into multi-label classification, aiming to capture the dependency between words in a pair. Experiments on three kinds of sentiment tasks show that SKEP significantly outperforms strong pre-training baseline, and achieves new state-of-the-art results on most of the test datasets. We release our code at https://github.com/baidu/Senta.