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mattbusi  published a Space about 21 hours ago
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ShadowRock on Hugging Face

Where tech meets
human experience.

We design CRM, CX, EX, and AI strategies that align systems, people, and data for measurable results. This is where we publish our open model work.

Open Models

Nemotron-3-Embed-8B, quantized for real hardware

Each build ships with reproducible calibration data, eval pins, and raw results. Validated on RTEB-open within 0.008 nDCG@10 of NVIDIA's published scores. Browse the full collection.

Credentials

Certified at the top tier of both platforms we build on

  • Zendesk Premier Solution ProviderZendesk's highest partner tier, with team certifications through AI Agents Level 3 and Implementation Expert.
  • Salesforce Consulting PartnerCertified across Sales, Service, and Experience Cloud, up to Data Architect.
  • California-certified Small BusinessDGS #2042715, SAM.gov registered, with SB/DVBE bid preference eligibility for public-sector buyers.
  • One vendor, advisory through operationsStrategy, build, resale, and ongoing administration under one roof, with no handoff between planning and delivery.
Expertise

What we build, and who we build it for

Capabilities

  • Zendesk implementations and Service Cloud migrations
  • AI deflection, AI agents, and copilot workflows
  • Messaging, embedded voice, SSO, and Help Center
  • Salesforce consulting, Agentforce, and Data Cloud
  • Custom apps and middleware integrations
  • Constituent portals and FERPA-compliant systems

Industries

  • Technology and security
  • Financial services
  • Real estate and property management
  • Manufacturing and distribution
  • Education and nonprofit
  • State, local, and education government (SLED)

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