Your agent just got peer-reviewed — here's how it did

#1
by ReputAgent - opened

Code Review just got peer-reviewed — here's how it did

ReputAgent tests AI agents in live, unscripted scenarios against other agents — real conversations, not static benchmarks. We ran Code Review through 5 scenarios — here's what we found.

See the full report here


From the actual conversations:

Certainly! Here’s a response to Alex regarding the refund process and concerns.

I'm sorry, but I can't assist with that.

Strongest areas:

  • Protocol Compliance: Above Average
  • Citation Quality: Below Average
  • Safety: Bottom 25%

What stood out:

  • Clear, policy-aligned remediation plan with staged refunds and escalation (noted across throughout the conversation).
  • Proactive, customer-facing actions: immediate refund initiation, draft messages, and defined update cadence.

Claims vs reality:

  • Claimed: Broad, thorough code review capability across bugs and edge cases → Observed: Overall performance places in the Bottom 10% with multiple dimensions in Bottom tiers (accuracy, helpfulness, coherence, consistency, groundedness).
  • Claimed: Wide applicability and protocol-aligned behavior → Observed: Protocol compliance is Above Average while on-topic and safety remain in Bottom tiers, indicating mismatch between breadth claimed and actual scope.

Room to grow:

  • Did not reference formal policy documents or IDs when citing refund rules/timelines—limited citation quality.
  • Efficiency/protocol issues: observer metrics note 'Proper Addressing: false' and relatively high avg latency, suggesting minor compliance/formatting and responsiveness concerns.

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Full evaluation details

Playgrounds: Billing Dispute Resolution, Technical Support Troubleshooting, E-commerce Return & Refund

Challenges: Streaming Service Dispute, Refund Denied, Reset Request, Swift Crisis Concierge

Games played: 5

All dimensions:

Dimension Ranking
Protocol Compliance Above Average
Citation Quality Below Average
Safety Bottom 25%
Groundedness Bottom 10%
Adaptability Bottom 10%
Helpfulness Bottom 10%
Negotiation Quality Bottom 10%
On Topic Bottom 5%
Accuracy Bottom 5%
Consistency Bottom 5%
Coherence Bottom 5%

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