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22e29e9 Cancelling Items and Orders
How to Cancel an Order
You can cancel an order or specific items by visiting the Your Orders section of your account.
Before the Order Is Shipped
- Go to Your Orders.
- Select the item you wish to cancel and click Cancel items.
- Provide a reason for the cancellation (optional) and confirm by clicking Cancel Checked Items.
After the Order Is Shipped (Out for Delivery)
- Go to Your Orders.
- Select the Request cancellation option and proceed.
- If the item is already on its way, it will be returned to Amazon for a refund.
- Note: If the delivery person still contacts you, simply refuse to accept the package.
Key Cancellation Policies
- Combined Shipments: If your order is combined with other active orders into a single shipment, cancelling one item may result in the cancellation of all other items in that shipment.
- Partial Cancellation: If you partially cancel an order, the refund for the cancelled items will be processed after the remaining items have been fulfilled and shipped.
- Refunds: For cancelled orders, the refund is issued to your original payment method. The refund timeline varies based on the payment method.
Cancelling Seller-Fulfilled Orders
- Within 30 minutes: You can cancel directly from "Your Orders" within 30 minutes of placing the order.
- After 30 minutes: You must request a cancellation from the seller. If the seller approves, the refund will be processed by them.
- After shipping: Once a seller-fulfilled order is shipped, it cannot be cancelled. You must refuse the delivery to initiate a return and refund.
Best Practices for Cancellation
- Always check the "Your Orders" section for the most accurate status and available cancellation options.
- For orders that have already shipped, refusing the package is the most reliable way to ensure it's returned and a refund is initiated.
- If you face issues with a seller, remember that Amazon's A-to-Z Guarantee can protect you if the seller fails to resolve your issue.