doc/self-hosters/support.md

## Puter Support Levels for Repository Updates

This document describes issues requiring repository changes;
which issues will be fixed by Puter's core team, and which ones
will be fixed if the community makes a contribution.

This document is not "law". It is provided only as a helpful guide
on what to expect.

### Level Glossary

| Name | Description |
| ---- | ----------- |
| Core | Core developers will fix this |
| Community | We will accept contributions to fix this |
| Mixed | Core developers will fix this if it's currently a priority |

### Issues and their Levels

| Issue | Priority |
| ----- | -------- |
| Security vulnerability | Core |
| Breaking change to SDK or API | Core |
| Bug in service in CoreModule | Core |
| Bug in a built-in app | Core |
| Login/init failure in Docker on `release` branch | Core |
| Login/init failure in Linux or OSX | Core |
| Login/init failure in Docker on `main` branch | Mixed |
| Login/init failure with specific configuration | Mixed |
| Login/init failure in Windows | Community |


## Puter Support for a Particular Deployment

If you experience issues on a self-hosted deployment we're here to
help. Some issues are related to configuration or environment, so
we may only be able to help in a limited capacity. Issues related
to data loss, data corruption, or security will have higher priority
over other issues with particular deployments.