Delete test.py
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test.py
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"""
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Support Ticket Classifier -Inference Script
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Author: Adedayo Adebayo
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Date: 2026-03-14
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"""
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import torch
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import logging
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from typing import List, Dict, Any
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from transformers import AutoTokenizer, AutoModelForSequenceClassification
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logging.basicConfig(level=logging.INFO, format='%(asctime)s - %(levelname)s - %(message)s')
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logger = logging.getLogger(__name__)
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def load_inference_tools(model_path: str):
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logger.info(f"Loading resources from: {model_path}")
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device = torch.device("cuda" if torch.cuda.is_available() else "cpu")
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tokenizer = AutoTokenizer.from_pretrained(model_path)
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model = AutoModelForSequenceClassification.from_pretrained(model_path)
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model.to(device)
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model.eval()
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return tokenizer, model, device
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def get_predictions(texts: List[str], tokenizer, model, device) -> List[Dict[str, Any]]:
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id2label = model.config.id2label
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inputs = tokenizer(
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texts,
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padding=True,
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truncation=True,
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max_length=128,
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return_tensors="pt"
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).to(device)
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with torch.no_grad():
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outputs = model(**inputs)
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probs = torch.nn.functional.softmax(outputs.logits, dim=-1)
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confidences, predictions = torch.max(probs, dim=-1)
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results = []
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for text, pred_id, conf in zip(texts, predictions, confidences):
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results.append({
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"text": text,
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"category": id2label[pred_id.item()],
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"confidence": conf.item()
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})
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return results
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def main():
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MODEL_PATH = "Adedayo2000/BERTweet-Support-Ticket-Classifier"
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input_ticket = [
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"My account is locked,help!.",
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"The latest update broke the export feature on the dashboard.",
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"The app is crashing when I try to upload a file.",
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"How do I change the notification settings for my team?",
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"I need to reset my password but the reset link isn't working.",
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"The new UI is confusing and hard to navigate.",
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"I was double charged for my subscription this month, please assist."
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]
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tokenizer, model, device = load_inference_tools(MODEL_PATH)
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logger.info("Classifying tickets...")
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predictions = get_predictions(input_ticket, tokenizer, model, device)
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print(f"{'TICKET PREVIEW':<60} | {'CATEGORY':<15} | {'CONF'}")
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for res in predictions:
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preview = (res['text'][:40] + '...') if len(res['text']) > 40 else res['text']
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print(f"{preview:<60} | {res['category']:<15} | {res['confidence']:.2%}")
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if __name__ == "__main__":
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main()
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