| { |
| "knowledge_base": { |
| "policy_billing": "Standard tier customers can request a receipt for up to 30 days past the purchase date.", |
| "policy_technical": "Error Code 404 on the dashboard means the user's cache must be cleared. Instruct them to clear cache.", |
| "policy_refund": "Refunds are strictly prohibited for digital items once they have been downloaded, even if the customer is angry." |
| }, |
| "tasks": { |
| "easy": { |
| "ticket_id": "TKT-101", |
| "customer_tier": "Standard", |
| "initial_message": "Hello, I bought the software yesterday. Can you send me my billing receipt?", |
| "expected_category": "Billing" |
| }, |
| "medium": { |
| "ticket_id": "TKT-202", |
| "customer_tier": "VIP", |
| "initial_message": "My dashboard is broken. Every time I log in, I just get an Error Code 404.", |
| "expected_category": "Technical" |
| }, |
| "hard": { |
| "ticket_id": "TKT-303", |
| "customer_tier": "Standard", |
| "initial_message": "This digital eBook is terrible! I already downloaded and read it, but I demand a full refund right now or I'm leaving a bad review!", |
| "expected_category": "Refund_Request" |
| }, |
| "hard1":{ |
| "ticket_id": "TKT-404", |
| "customer_tier": "VIP", |
| "initial_message": "I am on the Enterprise plan and my API dashboard is completely blank. It just shows a white screen. I need this fixed immediately, our whole team is blocked.", |
| "expected_category": "Technical" |
| }, |
| "medium1":{ |
| "ticket_id": "TKT-505", |
| "customer_tier": "Standard", |
| "initial_message": "Hello. It is broken.", |
| "expected_category": "Technical" |
| }, |
| "hard2":{ |
| "ticket_id": "TKT-606", |
| "customer_tier": "Standard", |
| "initial_message": "I bought the yearly subscription by mistake yesterday instead of the monthly one. Can I get a refund for the difference?", |
| "expected_category": "Refund_Request" |
| } |
| } |
| } |
