Upload app.py

app.py

@@ -1,9 +1,9 @@
-
 import gradio as gr
 import os
 
 # Import the enhanced crew classes
 from crew import EnhancedTicketSupportCrew
+
 # Set your OpenAI API key
 os.environ[
     "OPENAI_API_KEY"] = "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"
@@ -12,10 +12,12 @@ os.environ[
 project_root = os.path.dirname(os.path.abspath(__file__))
 json_file_path = os.path.join(project_root, "tickets.json")
 
+
 # Function to provide the file for download
 def download_json():
     return json_file_path
 
+
 def process_query(user_query):
     """Process user query and return enhanced LLM-analyzed response"""
     try:
@@ -31,7 +33,6 @@ def process_query(user_query):
         else:
             raw_response = str(crew_result)
 
-
         return raw_response
 
     except Exception as e:
@@ -65,6 +66,8 @@ with gr.Blocks(title="Enhanced IT Support Intelligence", theme=gr.themes.Soft())
                     """)
 
     gr.Markdown("Search tickets by number, status, severity, tags, or keywords with our intelligent AI agent.")
+    gr.Markdown("Check the files for tickets.json to see tickets to query(TKT-1001 to 1050). The agents query the tickets.db database.")
+    gr.Markdown("ReadME has a section of future vision of this tool with more agents, tasks and tools.")
 
     # Input section
     with gr.Row():
@@ -101,32 +104,32 @@ with gr.Blocks(title="Enhanced IT Support Intelligence", theme=gr.themes.Soft())
             with gr.Accordion("📖 Query Types Guide", open=False):
                 gr.Markdown("""
                 ### Supported Query Types:
-        
+
                 **🎫 Specific Tickets:**
                 - `TKT-1024 details` - Get full details of a specific ticket
                 - `TKT-1024 who closed it` - Find who closed a ticket
                 - `TKT-1024 status` - Check ticket status
-        
+
                 **📊 Status-based Searches:**
                 - `show me open tickets` - All open tickets
                 - `closed tickets` - Recently closed tickets  
                 - `in progress tickets` - Currently active tickets
-        
+
                 **⚠️ Severity-based Searches:**
                 - `high severity tickets` - Critical and high priority issues
                 - `show me critical tickets` - Most urgent tickets
                 - `low severity tickets` - Less urgent issues
-        
+
                 **🏷️ Tag-based Searches:**
                 - `backend tickets` - Tickets tagged with 'backend'
                 - `API related tickets` - Tickets with API tag
                 - `database tickets` - Database-related issues
-        
+
                 **🔍 Keyword Searches:**
                 - `login error tickets` - Tickets mentioning login errors
                 - `payment processing issues` - Payment-related problems
                 - `database connection` - Connection issues
-        
+
                 **👤 Assignee Searches:**
                 - `tickets assigned to John` - Tickets for specific person
                 - `Victoria Garcia tickets` - Tickets assigned to Victoria
@@ -175,7 +178,7 @@ with gr.Blocks(title="Enhanced IT Support Intelligence", theme=gr.themes.Soft())
                 - 🟢 Open tickets
                 - 🔴 High/Critical severity
                 - 📊 Recent activity
-        
+
                 *Connect to your database to show real-time statistics*
                 """)
 
@@ -184,7 +187,6 @@ with gr.Blocks(title="Enhanced IT Support Intelligence", theme=gr.themes.Soft())
     user_input.submit(process_query, inputs=user_input, outputs=output_text)
     clear_button.click(lambda: ("", ""), outputs=[user_input, output_text])
 
-
 # Launch the enhanced app
 if __name__ == "__main__":
     demo.launch()