Update app.py

app.py

@@ -196,20 +196,20 @@ def check_agent_steps(text: str):
         "Purpose of the Call": [
             "State the purpose of the call clearly."
         ],
-        "Account Review": [
-            "Provide details of outstanding debt, the amount, due date, and charges or fees."
-        ],
+        # "Account Review": [
+        #     "Provide details of outstanding debt, the amount, due date, and charges or fees."
+        # ],
         "Listen to the Customer": [
             "Give the customer an opportunity to explain their situation.",
             "Show empathy and understanding."
         ],
-        "Payment Discussion": [
-            "Ask the customer about their ability to pay the outstanding amount."
-        ],
-        "Confirmation": [
-            "Confirm the agreed-upon payment plan or next steps.",
-            "Provide details on how the payment can be made (e.g., online, phone, mail)."
-        ],
+        # "Payment Discussion": [
+        #     "Ask the customer about their ability to pay the outstanding amount."
+        # ],
+        # "Confirmation": [
+        #     "Confirm the agreed-upon payment plan or next steps.",
+        #     "Provide details on how the payment can be made (e.g., online, phone, mail)."
+        # ],
         "Documentation": [
             "Offer to send a written confirmation of any agreements made during the call."
         ],