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| text,label,category | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| It would be great to have import as a built-in option.,3,feature_request | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How do I update my payment method to a different credit card?,0,billing | |
| The dashboard endpoint returns a 403 error.,1,technical_support | |
| Please change the primary email address on our account.,2,account_management | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can I restrict API access to specific team members?,2,account_management | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We just signed up and need help setting up analytics.,5,onboarding | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| The SSO integration stopped working after the latest update.,1,technical_support | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| Is there a community forum for users?,6,general_inquiry | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| What are the differences between the Pro and Pro plans?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Can you provide a demo of the reporting module?,6,general_inquiry | |
| We need to merge two separate organization accounts.,2,account_management | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Remove user user47@company.com from our organization immediately.,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| What is your typical support response time?,6,general_inquiry | |
| Can you add support for Excel file exports?,3,feature_request | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| I was double-charged for webhook this month.,0,billing | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| How do I set up role-based access for different team members?,2,account_management | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| Remove user user45@company.com from our organization immediately.,2,account_management | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| Our team of 180 people needs onboarding training.,5,onboarding | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| How do I configure single sign-on for our team?,2,account_management | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| I was double-charged for import this month.,0,billing | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| How long does the typical onboarding process take?,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| Can I restrict API access to specific team members?,2,account_management | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| We need to merge two separate organization accounts.,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please change the primary email address on our account.,2,account_management | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We have a CCPA deletion request for user USR-44484.,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| I was double-charged for dashboard this month.,0,billing | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How do I update my payment method to a different credit card?,0,billing | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We need to merge two separate organization accounts.,2,account_management | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| What is your typical support response time?,6,general_inquiry | |
| My invoice shows $175 but my plan should be $392.,0,billing | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| How do I update my payment method to a different credit card?,0,billing | |
| How long does the typical onboarding process take?,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Our team of 68 people needs onboarding training.,5,onboarding | |
| How do I configure single sign-on for our team?,2,account_management | |
| Mobile app crashes when viewing analytics on iPhone.,1,technical_support | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| We need custom fields for user categorization.,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| It would be great to have webhook as a built-in option.,3,feature_request | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Our team is fed up with the lack of dashboard. Evaluating other options.,7,churn_risk | |
| Dashboard has been loading slowly for the past 3 days.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| I need to add 34 new users to our team account.,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| We need custom fields for ticket categorization.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| How do I update my payment method to a different credit card?,0,billing | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Our team of 75 people needs onboarding training.,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| The reporting endpoint returns a 403 error.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Where can I find the API documentation?,6,general_inquiry | |
| The import integration stopped working after the latest update.,1,technical_support | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you send a duplicate invoice for our records?,0,billing | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Can you send a duplicate invoice for our records?,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Can you add support for Excel file exports?,3,feature_request | |
| We just signed up and need help setting up import.,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| We'd like to see integration support for Slack.,3,feature_request | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| We have a CCPA deletion request for user USR-27165.,4,compliance_legal | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We need to update our company name in the system.,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| The webhook endpoint returns a 500 error.,1,technical_support | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| Remove user user33@company.com from our organization immediately.,2,account_management | |
| Can I restrict API access to specific team members?,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| The dashboard endpoint returns a 503 error.,1,technical_support | |
| How do I revoke access for a former employee?,2,account_management | |
| Mobile app crashes when viewing reports on iPhone.,1,technical_support | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| My invoice shows $285 but my plan should be $69.,0,billing | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| We have a CCPA deletion request for user USR-63354.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Can I restrict API access to specific team members?,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| Mobile app crashes when viewing analytics on iPad.,1,technical_support | |
| We'd like to see integration support for Slack.,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| The subscription renewal charge is incorrect.,0,billing | |
| Mobile app crashes when viewing reports on iPad.,1,technical_support | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How do I set up role-based access for different team members?,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| The subscription renewal charge is incorrect.,0,billing | |
| Please change the primary email address on our account.,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Dashboard has been loading slowly for the past 2 days.,1,technical_support | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Dashboard has been loading slowly for the past 8 days.,1,technical_support | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| My invoice shows $369 but my plan should be $323.,0,billing | |
| The subscription renewal charge is incorrect.,0,billing | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| I need to add 198 new users to our team account.,2,account_management | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| The dashboard endpoint returns a 401 error.,1,technical_support | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| Remove user user84@company.com from our organization immediately.,2,account_management | |
| Dashboard has been loading slowly for the past 12 days.,1,technical_support | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| My invoice shows $459 but my plan should be $308.,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Please add a dark mode option to the interface.,3,feature_request | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Our team of 168 people needs onboarding training.,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Dashboard has been loading slowly for the past 5 days.,1,technical_support | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| Can you add support for Excel file exports?,3,feature_request | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| My invoice shows $889 but my plan should be $242.,0,billing | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Where can I find the API documentation?,6,general_inquiry | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| It would be great to have SSO as a built-in option.,3,feature_request | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Remove user user54@company.com from our organization immediately.,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Our team of 99 people needs onboarding training.,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| We need to merge two separate organization accounts.,2,account_management | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| Please change the primary email address on our account.,2,account_management | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| We need custom fields for ticket categorization.,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Would it be possible to add webhook to the dashboard?,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Remove user user66@company.com from our organization immediately.,2,account_management | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| How do we connect our existing Salesforce to your platform?,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Remove user user87@company.com from our organization immediately.,2,account_management | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| We need custom fields for user categorization.,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| I was double-charged for reporting this month.,0,billing | |
| I was double-charged for export this month.,0,billing | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Our team of 149 people needs onboarding training.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We just signed up and need help setting up dashboard.,5,onboarding | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Where can I find the API documentation?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Please add a dark mode option to the interface.,3,feature_request | |
| I was double-charged for SSO this month.,0,billing | |
| How long does the typical onboarding process take?,5,onboarding | |
| Please change the primary email address on our account.,2,account_management | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| Please change the primary email address on our account.,2,account_management | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Is there a community forum for users?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We'd like to see integration support for Salesforce.,3,feature_request | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| What is your typical support response time?,6,general_inquiry | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Our team of 150 people needs onboarding training.,5,onboarding | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| What is your typical support response time?,6,general_inquiry | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| We just signed up and need help setting up analytics.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| We just signed up and need help setting up dashboard.,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Mobile app crashes when viewing reports on iPad.,1,technical_support | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| The subscription renewal charge is incorrect.,0,billing | |
| Where can I find the API documentation?,6,general_inquiry | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Would it be possible to add analytics to the dashboard?,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| Is there a community forum for users?,6,general_inquiry | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Our team of 29 people needs onboarding training.,5,onboarding | |
| Is there a community forum for users?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Remove user user88@company.com from our organization immediately.,2,account_management | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Dashboard has been loading slowly for the past 4 days.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| We need custom fields for user categorization.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| We need custom fields for organization categorization.,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| The reporting endpoint returns a 403 error.,1,technical_support | |
| Remove user user85@company.com from our organization immediately.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Is there a community forum for users?,6,general_inquiry | |
| Where can I find the API documentation?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| I need to add 31 new users to our team account.,2,account_management | |
| We just signed up and need help setting up export.,5,onboarding | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Remove user user77@company.com from our organization immediately.,2,account_management | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| Can you add support for Excel file exports?,3,feature_request | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| It would be great to have SSO as a built-in option.,3,feature_request | |
| My invoice shows $344 but my plan should be $494.,0,billing | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| My invoice shows $142 but my plan should be $346.,0,billing | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| We need custom fields for organization categorization.,3,feature_request | |
| Can you provide a demo of the analytics module?,6,general_inquiry | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Where can I find the API documentation?,6,general_inquiry | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| We need custom fields for organization categorization.,3,feature_request | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| My invoice shows $925 but my plan should be $104.,0,billing | |
| How do I set up role-based access for different team members?,2,account_management | |
| I was double-charged for export this month.,0,billing | |
| Can you add support for Excel file exports?,3,feature_request | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We'd like to see integration support for Jira.,3,feature_request | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| We'd like to see integration support for Salesforce.,3,feature_request | |
| Can you add support for Parquet file exports?,3,feature_request | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We'd like to see integration support for Zapier.,3,feature_request | |
| Dashboard has been loading slowly for the past 8 days.,1,technical_support | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| Remove user user81@company.com from our organization immediately.,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| The subscription renewal charge is incorrect.,0,billing | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Mobile app crashes when viewing reports on Android tablet.,1,technical_support | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| The analytics endpoint returns a 401 error.,1,technical_support | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| The SSO endpoint returns a 503 error.,1,technical_support | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| How do we connect our existing Jira to your platform?,5,onboarding | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| My invoice shows $313 but my plan should be $295.,0,billing | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| Can you walk us through the initial data import process?,5,onboarding | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We'd like to see integration support for Zapier.,3,feature_request | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| What is your typical support response time?,6,general_inquiry | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| How do I configure single sign-on for our team?,2,account_management | |
| Can you add support for PDF file exports?,3,feature_request | |
| Dashboard has been loading slowly for the past 10 days.,1,technical_support | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Can you send a duplicate invoice for our records?,0,billing | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| I was double-charged for import this month.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The export endpoint returns a 429 error.,1,technical_support | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need to update our company name in the system.,2,account_management | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| I need to add 104 new users to our team account.,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The export integration stopped working after the latest update.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| We need to merge two separate organization accounts.,2,account_management | |
| How long does the typical onboarding process take?,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| What are the differences between the Pro and Pro plans?,6,general_inquiry | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| The dashboard endpoint returns a 500 error.,1,technical_support | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We need custom fields for organization categorization.,3,feature_request | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Can you add support for Parquet file exports?,3,feature_request | |
| How do I configure single sign-on for our team?,2,account_management | |
| How do I revoke access for a former employee?,2,account_management | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| We have a CCPA deletion request for user USR-37374.,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Remove user user21@company.com from our organization immediately.,2,account_management | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| Remove user user66@company.com from our organization immediately.,2,account_management | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| Is there a community forum for users?,6,general_inquiry | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The subscription renewal charge is incorrect.,0,billing | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We have a CCPA deletion request for user USR-74021.,4,compliance_legal | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| The SSO endpoint returns a 429 error.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Please change the primary email address on our account.,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We'd like to see integration support for Jira.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Where can I find the API documentation?,6,general_inquiry | |
| We need to update our company name in the system.,2,account_management | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| How do I set up role-based access for different team members?,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| We have a CCPA deletion request for user USR-30575.,4,compliance_legal | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| We just signed up and need help setting up dashboard.,5,onboarding | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Is there a community forum for users?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Our team of 134 people needs onboarding training.,5,onboarding | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| How do I set up role-based access for different team members?,2,account_management | |
| The analytics endpoint returns a 403 error.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We have a CCPA deletion request for user USR-35010.,4,compliance_legal | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Please change the primary email address on our account.,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| How do I configure single sign-on for our team?,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| Our team of 170 people needs onboarding training.,5,onboarding | |
| Is there a community forum for users?,6,general_inquiry | |
| We need help migrating data from our previous platform.,5,onboarding | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| We'd like to see integration support for Salesforce.,3,feature_request | |
| Is there a community forum for users?,6,general_inquiry | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Our team of 87 people needs onboarding training.,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| The export endpoint returns a 503 error.,1,technical_support | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| How do I update my payment method to a different credit card?,0,billing | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| Remove user user74@company.com from our organization immediately.,2,account_management | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Please change the primary email address on our account.,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| The subscription renewal charge is incorrect.,0,billing | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| Dashboard has been loading slowly for the past 12 days.,1,technical_support | |
| How do I revoke access for a former employee?,2,account_management | |
| How long does the typical onboarding process take?,5,onboarding | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| I need to add 157 new users to our team account.,2,account_management | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| I need to add 166 new users to our team account.,2,account_management | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need to update our company name in the system.,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Our team of 112 people needs onboarding training.,5,onboarding | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| What are the differences between the Pro and Pro plans?,6,general_inquiry | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How do I revoke access for a former employee?,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| Mobile app crashes when viewing reports on iPad.,1,technical_support | |
| The reporting endpoint returns a 401 error.,1,technical_support | |
| Please change the primary email address on our account.,2,account_management | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk | |
| We need to update our company name in the system.,2,account_management | |
| Remove user user34@company.com from our organization immediately.,2,account_management | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do I revoke access for a former employee?,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need custom fields for organization categorization.,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We'd like to see integration support for HubSpot.,3,feature_request | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| How do I set up role-based access for different team members?,2,account_management | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We have a CCPA deletion request for user USR-57068.,4,compliance_legal | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| We need to merge two separate organization accounts.,2,account_management | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| Our team of 164 people needs onboarding training.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| How do I set up role-based access for different team members?,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| I need to add 76 new users to our team account.,2,account_management | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Would it be possible to add import to the dashboard?,3,feature_request | |
| Please change the primary email address on our account.,2,account_management | |
| Would it be possible to add analytics to the dashboard?,3,feature_request | |
| Dashboard has been loading slowly for the past 13 days.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| My invoice shows $645 but my plan should be $170.,0,billing | |
| How do I revoke access for a former employee?,2,account_management | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| How do I set up role-based access for different team members?,2,account_management | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| Can you add support for PDF file exports?,3,feature_request | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| What are the differences between the Pro and Pro plans?,6,general_inquiry | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can I restrict API access to specific team members?,2,account_management | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How long does the typical onboarding process take?,5,onboarding | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| How do I set up role-based access for different team members?,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| I was double-charged for SSO this month.,0,billing | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We have a CCPA deletion request for user USR-82276.,4,compliance_legal | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| We'd like to see integration support for HubSpot.,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| We need custom fields for organization categorization.,3,feature_request | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| Can I restrict API access to specific team members?,2,account_management | |
| The webhook endpoint returns a 401 error.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Can you provide a demo of the import module?,6,general_inquiry | |
| We'd like to see integration support for Zapier.,3,feature_request | |
| My invoice shows $138 but my plan should be $119.,0,billing | |
| Our team is fed up with the lack of export. Evaluating other options.,7,churn_risk | |
| What is your typical support response time?,6,general_inquiry | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| Can I restrict API access to specific team members?,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| It would be great to have webhook as a built-in option.,3,feature_request | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need custom fields for organization categorization.,3,feature_request | |
| We'd like to see integration support for HubSpot.,3,feature_request | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Where can I find the API documentation?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Can you walk us through the initial data import process?,5,onboarding | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Our team of 77 people needs onboarding training.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Remove user user98@company.com from our organization immediately.,2,account_management | |
| We need custom fields for organization categorization.,3,feature_request | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| My invoice shows $299 but my plan should be $275.,0,billing | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Mobile app crashes when viewing reports on Android tablet.,1,technical_support | |
| Dashboard has been loading slowly for the past 4 days.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Dashboard has been loading slowly for the past 3 days.,1,technical_support | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| What is your typical support response time?,6,general_inquiry | |
| I was double-charged for reporting this month.,0,billing | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| How long does the typical onboarding process take?,5,onboarding | |
| Mobile app crashes when viewing analytics on iPad.,1,technical_support | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| The webhook endpoint returns a 500 error.,1,technical_support | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can you add support for XML file exports?,3,feature_request | |
| We need custom fields for organization categorization.,3,feature_request | |
| Is there a community forum for users?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| My invoice shows $148 but my plan should be $246.,0,billing | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| Can I restrict API access to specific team members?,2,account_management | |
| The SSO endpoint returns a 500 error.,1,technical_support | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Remove user user10@company.com from our organization immediately.,2,account_management | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| What is your typical support response time?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| Dashboard has been loading slowly for the past 7 days.,1,technical_support | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Can you add support for PDF file exports?,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| The reporting endpoint returns a 429 error.,1,technical_support | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I update my payment method to a different credit card?,0,billing | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| Can you add support for Parquet file exports?,3,feature_request | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| Remove user user16@company.com from our organization immediately.,2,account_management | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| "If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| My invoice shows $103 but my plan should be $280.,0,billing | |
| How do we connect our existing Salesforce to your platform?,5,onboarding | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Where can I find the API documentation?,6,general_inquiry | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We'd like to see integration support for Jira.,3,feature_request | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| Can you walk us through the initial data import process?,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| How long does the typical onboarding process take?,5,onboarding | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| We need custom fields for ticket categorization.,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| The import integration stopped working after the latest update.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Is there a community forum for users?,6,general_inquiry | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| We need custom fields for organization categorization.,3,feature_request | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| I need to add 45 new users to our team account.,2,account_management | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| My invoice shows $649 but my plan should be $139.,0,billing | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| Can you provide a demo of the export module?,6,general_inquiry | |
| The export endpoint returns a 503 error.,1,technical_support | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Remove user user1@company.com from our organization immediately.,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| We just signed up and need help setting up analytics.,5,onboarding | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| Where can I find the API documentation?,6,general_inquiry | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We need custom fields for user categorization.,3,feature_request | |
| How do I configure single sign-on for our team?,2,account_management | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| Our team of 158 people needs onboarding training.,5,onboarding | |
| Remove user user69@company.com from our organization immediately.,2,account_management | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We just signed up and need help setting up import.,5,onboarding | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Can I restrict API access to specific team members?,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| We need custom fields for ticket categorization.,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| How do I configure single sign-on for our team?,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Dashboard has been loading slowly for the past 5 days.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The import endpoint returns a 500 error.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We have a CCPA deletion request for user USR-72420.,4,compliance_legal | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| Our team of 28 people needs onboarding training.,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| Can you provide a demo of the reporting module?,6,general_inquiry | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| The subscription renewal charge is incorrect.,0,billing | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| We'd like to see integration support for Slack.,3,feature_request | |
| We just signed up and need help setting up export.,5,onboarding | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| My invoice shows $811 but my plan should be $266.,0,billing | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| Is there a community forum for users?,6,general_inquiry | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| I was double-charged for webhook this month.,0,billing | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Where can I find the API documentation?,6,general_inquiry | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We just signed up and need help setting up import.,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| Remove user user19@company.com from our organization immediately.,2,account_management | |
| How long does the typical onboarding process take?,5,onboarding | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Our team of 188 people needs onboarding training.,5,onboarding | |
| We'd like to see integration support for Slack.,3,feature_request | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| "If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| Mobile app crashes when viewing reports on iPad.,1,technical_support | |
| I need to add 82 new users to our team account.,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| The dashboard endpoint returns a 502 error.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The SSO endpoint returns a 429 error.,1,technical_support | |
| I was double-charged for dashboard this month.,0,billing | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| "If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk | |
| The analytics endpoint returns a 403 error.,1,technical_support | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| How long does the typical onboarding process take?,5,onboarding | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| How do I set up role-based access for different team members?,2,account_management | |
| We just signed up and need help setting up import.,5,onboarding | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| I need to add 135 new users to our team account.,2,account_management | |
| Dashboard has been loading slowly for the past 9 days.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need to merge two separate organization accounts.,2,account_management | |
| How long does the typical onboarding process take?,5,onboarding | |
| The export endpoint returns a 401 error.,1,technical_support | |
| Where can I find the API documentation?,6,general_inquiry | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| Our team of 158 people needs onboarding training.,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Can you walk us through the initial data import process?,5,onboarding | |
| How do I configure single sign-on for our team?,2,account_management | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We need to update our company name in the system.,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| Can you send a duplicate invoice for our records?,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| We need custom fields for ticket categorization.,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| I need to add 103 new users to our team account.,2,account_management | |
| The reporting endpoint returns a 403 error.,1,technical_support | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Is there a community forum for users?,6,general_inquiry | |
| We need custom fields for user categorization.,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can I restrict API access to specific team members?,2,account_management | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Remove user user79@company.com from our organization immediately.,2,account_management | |
| The import endpoint returns a 403 error.,1,technical_support | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Dashboard has been loading slowly for the past 10 days.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Can you add support for XML file exports?,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Remove user user37@company.com from our organization immediately.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We need to merge two separate organization accounts.,2,account_management | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Our team is fed up with the lack of dashboard. Evaluating other options.,7,churn_risk | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| The subscription renewal charge is incorrect.,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need to update our company name in the system.,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please change the primary email address on our account.,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| Would it be possible to add import to the dashboard?,3,feature_request | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We have a CCPA deletion request for user USR-96853.,4,compliance_legal | |
| It would be great to have export as a built-in option.,3,feature_request | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| The export integration stopped working after the latest update.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need custom fields for organization categorization.,3,feature_request | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Can you add support for PDF file exports?,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| We have a CCPA deletion request for user USR-49757.,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The analytics endpoint returns a 429 error.,1,technical_support | |
| My invoice shows $146 but my plan should be $99.,0,billing | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Where can I find the API documentation?,6,general_inquiry | |
| The subscription renewal charge is incorrect.,0,billing | |
| Our team of 196 people needs onboarding training.,5,onboarding | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| The analytics endpoint returns a 502 error.,1,technical_support | |
| Is there a community forum for users?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The analytics endpoint returns a 502 error.,1,technical_support | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Where can I find the API documentation?,6,general_inquiry | |
| The import endpoint returns a 500 error.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| How do I revoke access for a former employee?,2,account_management | |
| We need custom fields for user categorization.,3,feature_request | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| The subscription renewal charge is incorrect.,0,billing | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| How do I configure single sign-on for our team?,2,account_management | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do I configure single sign-on for our team?,2,account_management | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| We need to update our company name in the system.,2,account_management | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We need custom fields for organization categorization.,3,feature_request | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Please change the primary email address on our account.,2,account_management | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Please change the primary email address on our account.,2,account_management | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| The subscription renewal charge is incorrect.,0,billing | |
| What are the differences between the Pro and Pro plans?,6,general_inquiry | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We need custom fields for user categorization.,3,feature_request | |
| Can you add support for XML file exports?,3,feature_request | |
| Can I restrict API access to specific team members?,2,account_management | |
| "If this isn't resolved by end of month, we'll need to cancel.",7,churn_risk | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| Remove user user84@company.com from our organization immediately.,2,account_management | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| My invoice shows $464 but my plan should be $452.,0,billing | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We need to merge two separate organization accounts.,2,account_management | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| The subscription renewal charge is incorrect.,0,billing | |
| Where can I find the API documentation?,6,general_inquiry | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| We need custom fields for user categorization.,3,feature_request | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| It would be great to have webhook as a built-in option.,3,feature_request | |
| We have a CCPA deletion request for user USR-95357.,4,compliance_legal | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| We have a CCPA deletion request for user USR-55488.,4,compliance_legal | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| We'd like to see integration support for Slack.,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Mobile app crashes when viewing settings on iPhone.,1,technical_support | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| Remove user user52@company.com from our organization immediately.,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| I need to add 17 new users to our team account.,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| Remove user user39@company.com from our organization immediately.,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| The reporting endpoint returns a 401 error.,1,technical_support | |
| Remove user user40@company.com from our organization immediately.,2,account_management | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Can you provide a demo of the reporting module?,6,general_inquiry | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| Please change the primary email address on our account.,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| We've been customers for 2 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need custom fields for ticket categorization.,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| How do I update my payment method to a different credit card?,0,billing | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| The reporting integration stopped working after the latest update.,1,technical_support | |
| Our team of 174 people needs onboarding training.,5,onboarding | |
| It would be great to have export as a built-in option.,3,feature_request | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Dashboard has been loading slowly for the past 14 days.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| I need to add 65 new users to our team account.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The SSO endpoint returns a 503 error.,1,technical_support | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| How do I set up role-based access for different team members?,2,account_management | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| We need help migrating data from our previous platform.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| Remove user user78@company.com from our organization immediately.,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| The subscription renewal charge is incorrect.,0,billing | |
| Please change the primary email address on our account.,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| Can I restrict API access to specific team members?,2,account_management | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| My invoice shows $748 but my plan should be $121.,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| Where can I find the API documentation?,6,general_inquiry | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| First day using the platform. How do I configure API keys?,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| My invoice shows $170 but my plan should be $289.,0,billing | |
| The SSO endpoint returns a 401 error.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| How do I update my payment method to a different credit card?,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| I was double-charged for analytics this month.,0,billing | |
| How do I set up role-based access for different team members?,2,account_management | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| Can you add support for Excel file exports?,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Please change the primary email address on our account.,2,account_management | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| We'd like to see integration support for Zapier.,3,feature_request | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We need to update our company name in the system.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Would it be possible to add webhook to the dashboard?,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| What is your typical support response time?,6,general_inquiry | |
| Our team of 96 people needs onboarding training.,5,onboarding | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Would it be possible to add analytics to the dashboard?,3,feature_request | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Please change the primary email address on our account.,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| How do I set up role-based access for different team members?,2,account_management | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| I was double-charged for dashboard this month.,0,billing | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| We'd like to see integration support for Jira.,3,feature_request | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Where can I find the API documentation?,6,general_inquiry | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Dashboard has been loading slowly for the past 14 days.,1,technical_support | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| My invoice shows $337 but my plan should be $357.,0,billing | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| My invoice shows $344 but my plan should be $193.,0,billing | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We need custom fields for organization categorization.,3,feature_request | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Remove user user31@company.com from our organization immediately.,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Remove user user27@company.com from our organization immediately.,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| How do I revoke access for a former employee?,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| How do I revoke access for a former employee?,2,account_management | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| Our team of 56 people needs onboarding training.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can I restrict API access to specific team members?,2,account_management | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Can I restrict API access to specific team members?,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| It would be great to have SSO as a built-in option.,3,feature_request | |
| Remove user user62@company.com from our organization immediately.,2,account_management | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| I need to add 41 new users to our team account.,2,account_management | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Can you add support for XML file exports?,3,feature_request | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| We need to update our company name in the system.,2,account_management | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Our team of 185 people needs onboarding training.,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need custom fields for ticket categorization.,3,feature_request | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| How do I configure single sign-on for our team?,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Where can I find the API documentation?,6,general_inquiry | |
| I need to add 97 new users to our team account.,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| It would be great to have import as a built-in option.,3,feature_request | |
| The subscription renewal charge is incorrect.,0,billing | |
| Dashboard has been loading slowly for the past 4 days.,1,technical_support | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Please change the primary email address on our account.,2,account_management | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Please add a dark mode option to the interface.,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| Can you add support for XML file exports?,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| How do I set up role-based access for different team members?,2,account_management | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| We need help migrating data from our previous platform.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| Can you provide a demo of the webhook module?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Please change the primary email address on our account.,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| Mobile app crashes when viewing analytics on iPhone.,1,technical_support | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How do we connect our existing Salesforce to your platform?,5,onboarding | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| Can I restrict API access to specific team members?,2,account_management | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Very frustrated with the constant data loss. This is unacceptable.,7,churn_risk | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We just signed up and need help setting up import.,5,onboarding | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Can you provide a demo of the import module?,6,general_inquiry | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We have a CCPA deletion request for user USR-78253.,4,compliance_legal | |
| We need custom fields for ticket categorization.,3,feature_request | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We need help migrating data from our previous platform.,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you add support for PDF file exports?,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can I restrict API access to specific team members?,2,account_management | |
| The reporting endpoint returns a 401 error.,1,technical_support | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need custom fields for user categorization.,3,feature_request | |
| Can you add support for PDF file exports?,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can I restrict API access to specific team members?,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| I need to add 55 new users to our team account.,2,account_management | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| The webhook endpoint returns a 502 error.,1,technical_support | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| I was double-charged for reporting this month.,0,billing | |
| We need to merge two separate organization accounts.,2,account_management | |
| Our team of 167 people needs onboarding training.,5,onboarding | |
| It would be great to have import as a built-in option.,3,feature_request | |
| Can you add support for Excel file exports?,3,feature_request | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| It would be great to have SSO as a built-in option.,3,feature_request | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need custom fields for user categorization.,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Remove user user73@company.com from our organization immediately.,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| It would be great to have dashboard as a built-in option.,3,feature_request | |
| The reporting endpoint returns a 503 error.,1,technical_support | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do I revoke access for a former employee?,2,account_management | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| We need custom fields for ticket categorization.,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| We'd like to see integration support for Salesforce.,3,feature_request | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Dashboard has been loading slowly for the past 8 days.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Dashboard has been loading slowly for the past 11 days.,1,technical_support | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| The webhook endpoint returns a 503 error.,1,technical_support | |
| I need to add 37 new users to our team account.,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Dashboard has been loading slowly for the past 7 days.,1,technical_support | |
| "If this isn't resolved by Friday, we'll need to cancel.",7,churn_risk | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| Would it be possible to add analytics to the dashboard?,3,feature_request | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Can you provide a demo of the webhook module?,6,general_inquiry | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| It would be great to have SSO as a built-in option.,3,feature_request | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need to update our company name in the system.,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We need to update our company name in the system.,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk | |
| I was double-charged for reporting this month.,0,billing | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We need custom fields for user categorization.,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| Where can I find the API documentation?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We just signed up and need help setting up import.,5,onboarding | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Remove user user17@company.com from our organization immediately.,2,account_management | |
| Can you provide a demo of the reporting module?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| The SSO endpoint returns a 403 error.,1,technical_support | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| We just signed up and need help setting up dashboard.,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We'd like to see integration support for Jira.,3,feature_request | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| How do I set up role-based access for different team members?,2,account_management | |
| Can I restrict API access to specific team members?,2,account_management | |
| How do we connect our existing Jira to your platform?,5,onboarding | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We need to update our company name in the system.,2,account_management | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| Is there a community forum for users?,6,general_inquiry | |
| Where can I find the API documentation?,6,general_inquiry | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| Where can I find the API documentation?,6,general_inquiry | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Remove user user69@company.com from our organization immediately.,2,account_management | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| The webhook endpoint returns a 500 error.,1,technical_support | |
| We have a CCPA deletion request for user USR-75745.,4,compliance_legal | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| Can you send a duplicate invoice for our records?,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Our team of 114 people needs onboarding training.,5,onboarding | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| My invoice shows $633 but my plan should be $151.,0,billing | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Would it be possible to add webhook to the dashboard?,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need custom fields for user categorization.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Please add a dark mode option to the interface.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| How do I configure single sign-on for our team?,2,account_management | |
| How do I set up role-based access for different team members?,2,account_management | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Remove user user67@company.com from our organization immediately.,2,account_management | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| How do I set up role-based access for different team members?,2,account_management | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We'd like to see integration support for Jira.,3,feature_request | |
| We just signed up and need help setting up reporting.,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| Can you provide a demo of the export module?,6,general_inquiry | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| It would be great to have analytics as a built-in option.,3,feature_request | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| We just signed up and need help setting up import.,5,onboarding | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| Can you add support for PDF file exports?,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| Dashboard has been loading slowly for the past 2 days.,1,technical_support | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Can you add support for XML file exports?,3,feature_request | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| We need to merge two separate organization accounts.,2,account_management | |
| Can you add support for PDF file exports?,3,feature_request | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Where can I find the API documentation?,6,general_inquiry | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Mobile app crashes when viewing settings on Android tablet.,1,technical_support | |
| How do I configure single sign-on for our team?,2,account_management | |
| Is there a community forum for users?,6,general_inquiry | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Our team of 107 people needs onboarding training.,5,onboarding | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| The reporting integration stopped working after the latest update.,1,technical_support | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| How do I configure single sign-on for our team?,2,account_management | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| We need custom fields for ticket categorization.,3,feature_request | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We'd like to see integration support for Slack.,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| We'd like to see integration support for Jira.,3,feature_request | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We have a CCPA deletion request for user USR-56175.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| Where can I find the API documentation?,6,general_inquiry | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We have a CCPA deletion request for user USR-89181.,4,compliance_legal | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Mobile app crashes when viewing reports on iPhone.,1,technical_support | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Please change the primary email address on our account.,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We just signed up and need help setting up import.,5,onboarding | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Remove user user27@company.com from our organization immediately.,2,account_management | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| How do I revoke access for a former employee?,2,account_management | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| The getting started guide doesn't cover API setup.,5,onboarding | |
| Would it be possible to add analytics to the dashboard?,3,feature_request | |
| How long does the typical onboarding process take?,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Mobile app crashes when viewing reports on iPad.,1,technical_support | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| The import integration stopped working after the latest update.,1,technical_support | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| We just signed up and need help setting up analytics.,5,onboarding | |
| We have a CCPA deletion request for user USR-57185.,4,compliance_legal | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We just signed up and need help setting up import.,5,onboarding | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| I need to add 20 new users to our team account.,2,account_management | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| I was double-charged for reporting this month.,0,billing | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| Where can I find the API documentation?,6,general_inquiry | |
| Please change the primary email address on our account.,2,account_management | |
| Can I restrict API access to specific team members?,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| The reporting integration stopped working after the latest update.,1,technical_support | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Remove user user84@company.com from our organization immediately.,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| My invoice shows $469 but my plan should be $420.,0,billing | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do I set up role-based access for different team members?,2,account_management | |
| How do I revoke access for a former employee?,2,account_management | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| My invoice shows $899 but my plan should be $261.,0,billing | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We just signed up and need help setting up dashboard.,5,onboarding | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How do I set up role-based access for different team members?,2,account_management | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Remove user user58@company.com from our organization immediately.,2,account_management | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| What are the differences between the Starter and Pro plans?,6,general_inquiry | |
| Can you add support for Excel file exports?,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Remove user user65@company.com from our organization immediately.,2,account_management | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| How do I configure single sign-on for our team?,2,account_management | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We need custom fields for ticket categorization.,3,feature_request | |
| How do I set up role-based access for different team members?,2,account_management | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| The export function hangs at 90% and never completes.,1,technical_support | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Mobile app crashes when viewing reports on Android tablet.,1,technical_support | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| How do I revoke access for a former employee?,2,account_management | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| We need an API endpoint for bulk ticket update.,3,feature_request | |
| My invoice shows $446 but my plan should be $241.,0,billing | |
| Can you add support for XML file exports?,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| The dashboard endpoint returns a 429 error.,1,technical_support | |
| Mobile app crashes when viewing settings on iPhone.,1,technical_support | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| Can you walk us through the initial data import process?,5,onboarding | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| Our team of 36 people needs onboarding training.,5,onboarding | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can I restrict API access to specific team members?,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Remove user user69@company.com from our organization immediately.,2,account_management | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| I was double-charged for dashboard this month.,0,billing | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We need custom fields for organization categorization.,3,feature_request | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| Remove user user14@company.com from our organization immediately.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| We need to update our company name in the system.,2,account_management | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do I set up role-based access for different team members?,2,account_management | |
| Our team of 182 people needs onboarding training.,5,onboarding | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| The SSO integration stopped working after the latest update.,1,technical_support | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| We'd like to see integration support for Jira.,3,feature_request | |
| Remove user user79@company.com from our organization immediately.,2,account_management | |
| I was double-charged for dashboard this month.,0,billing | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| The export endpoint returns a 502 error.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Can you add support for Parquet file exports?,3,feature_request | |
| How do I revoke access for a former employee?,2,account_management | |
| How do I update my payment method to a different credit card?,0,billing | |
| The subscription renewal charge is incorrect.,0,billing | |
| We need custom fields for organization categorization.,3,feature_request | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| Can you add support for PDF file exports?,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| It would be great to have analytics as a built-in option.,3,feature_request | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Mobile app crashes when viewing settings on iPhone.,1,technical_support | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| How do we connect our existing Jira to your platform?,5,onboarding | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| How do I configure single sign-on for our team?,2,account_management | |
| The subscription renewal charge is incorrect.,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| I need to add 60 new users to our team account.,2,account_management | |
| Please change the primary email address on our account.,2,account_management | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Dashboard has been loading slowly for the past 9 days.,1,technical_support | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| Can you add support for Excel file exports?,3,feature_request | |
| Our team of 62 people needs onboarding training.,5,onboarding | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| The subscription renewal charge is incorrect.,0,billing | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| Please change the primary email address on our account.,2,account_management | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| The subscription renewal charge is incorrect.,0,billing | |
| Can you add two-factor authentication via hardware keys?,3,feature_request | |
| The subscription renewal charge is incorrect.,0,billing | |
| Where can I find the API documentation?,6,general_inquiry | |
| We're moving to Zendesk at the end of this month. Please export our data.,7,churn_risk | |
| How do I update my payment method to a different credit card?,0,billing | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| Our team is fed up with the lack of reporting. Evaluating other options.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| I was double-charged for import this month.,0,billing | |
| How do I revoke access for a former employee?,2,account_management | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| The SSO endpoint returns a 503 error.,1,technical_support | |
| The analytics integration stopped working after the latest update.,1,technical_support | |
| We'd like to see integration support for HubSpot.,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| How do I revoke access for a former employee?,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We need to merge two separate organization accounts.,2,account_management | |
| Remove user user28@company.com from our organization immediately.,2,account_management | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| I need to add 66 new users to our team account.,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Dashboard has been loading slowly for the past 6 days.,1,technical_support | |
| We have a CCPA deletion request for user USR-95365.,4,compliance_legal | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| I was double-charged for import this month.,0,billing | |
| How do I set up role-based access for different team members?,2,account_management | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| How do I revoke access for a former employee?,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| Remove user user80@company.com from our organization immediately.,2,account_management | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| We need to audit all API access logs for the past 12 months.,4,compliance_legal | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Our team is fed up with the lack of import. Evaluating other options.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| The reporting endpoint returns a 401 error.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| I need to add 93 new users to our team account.,2,account_management | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Can you implement scheduled cleanup functionality?,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| Can you walk us through the initial data import process?,5,onboarding | |
| The getting started guide doesn't cover SSO config.,5,onboarding | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We'd like to see integration support for Slack.,3,feature_request | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Mobile app crashes when viewing reports on iPhone.,1,technical_support | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Please change the primary email address on our account.,2,account_management | |
| Can you add support for Parquet file exports?,3,feature_request | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| We need help migrating data from our previous platform.,5,onboarding | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Is there a community forum for users?,6,general_inquiry | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| Mobile app crashes when viewing settings on Android tablet.,1,technical_support | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| The import integration stopped working after the latest update.,1,technical_support | |
| We need to merge two separate organization accounts.,2,account_management | |
| Mobile app crashes when viewing settings on Android tablet.,1,technical_support | |
| Please add a dark mode option to the interface.,3,feature_request | |
| Please change the primary email address on our account.,2,account_management | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Where can I find the API documentation?,6,general_inquiry | |
| What is your typical support response time?,6,general_inquiry | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Remove user user89@company.com from our organization immediately.,2,account_management | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can you send a duplicate invoice for our records?,0,billing | |
| I need to add 178 new users to our team account.,2,account_management | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| "If this isn't resolved by next week, we'll need to cancel.",7,churn_risk | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We have a CCPA deletion request for user USR-71812.,4,compliance_legal | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| Where can I find the API documentation?,6,general_inquiry | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How long does the typical onboarding process take?,5,onboarding | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Can you walk us through the initial data import process?,5,onboarding | |
| Very frustrated with the constant bugs. This is unacceptable.,7,churn_risk | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We'd like to see integration support for Slack.,3,feature_request | |
| We have a CCPA deletion request for user USR-42265.,4,compliance_legal | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Can you add support for PDF file exports?,3,feature_request | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| Remove user user82@company.com from our organization immediately.,2,account_management | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| Can you provide a demo of the analytics module?,6,general_inquiry | |
| I need to add 20 new users to our team account.,2,account_management | |
| We'd like to see integration support for Jira.,3,feature_request | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| How do I configure single sign-on for our team?,2,account_management | |
| Please add a dark mode option to the interface.,3,feature_request | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| How do we connect our existing Salesforce to your platform?,5,onboarding | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do I configure single sign-on for our team?,2,account_management | |
| It would be great to have import as a built-in option.,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| Where can I find the API documentation?,6,general_inquiry | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Our team of 53 people needs onboarding training.,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Our team of 61 people needs onboarding training.,5,onboarding | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| I need to add 48 new users to our team account.,2,account_management | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Our team of 105 people needs onboarding training.,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| Dashboard has been loading slowly for the past 8 days.,1,technical_support | |
| I need an itemized breakdown of charges for QQ1 2026.,0,billing | |
| We'd like to see integration support for HubSpot.,3,feature_request | |
| Can you walk us through the initial data import process?,5,onboarding | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| I need to add 196 new users to our team account.,2,account_management | |
| The webhook integration stopped working after the latest update.,1,technical_support | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| The reporting endpoint returns a 429 error.,1,technical_support | |
| Our team is fed up with the lack of webhook. Evaluating other options.,7,churn_risk | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| My invoice shows $227 but my plan should be $421.,0,billing | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Can you add support for XML file exports?,3,feature_request | |
| We have a CCPA deletion request for user USR-21984.,4,compliance_legal | |
| The reporting endpoint returns a 502 error.,1,technical_support | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| We need help migrating data from our previous platform.,5,onboarding | |
| First day using the platform. How do I configure permissions?,5,onboarding | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| How do we connect our existing Jira to your platform?,5,onboarding | |
| Our team of 190 people needs onboarding training.,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| Can you implement scheduled report generation functionality?,3,feature_request | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| The SSO endpoint returns a 500 error.,1,technical_support | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| How do I revoke access for a former employee?,2,account_management | |
| We're moving to Freshdesk at the end of this month. Please export our data.,7,churn_risk | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We need custom fields for organization categorization.,3,feature_request | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| Where can I find the API documentation?,6,general_inquiry | |
| How do I revoke access for a former employee?,2,account_management | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| We have a CCPA deletion request for user USR-29273.,4,compliance_legal | |
| Getting CORS errors when making API calls from our frontend.,1,technical_support | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| I was double-charged for SSO this month.,0,billing | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| How long does the typical onboarding process take?,5,onboarding | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| Is there a community forum for users?,6,general_inquiry | |
| We just signed up and need help setting up webhook.,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Can you provide a demo of the webhook module?,6,general_inquiry | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| We have a CCPA deletion request for user USR-77084.,4,compliance_legal | |
| My invoice shows $276 but my plan should be $147.,0,billing | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Remove user user16@company.com from our organization immediately.,2,account_management | |
| Can you add two-factor authentication via SMS?,3,feature_request | |
| Where can I find the API documentation?,6,general_inquiry | |
| The reporting endpoint returns a 500 error.,1,technical_support | |
| We need to update our company name in the system.,2,account_management | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| What's on your product roadmap for Q2 2026?,6,general_inquiry | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do I update my payment method to a different credit card?,0,billing | |
| We need to merge two separate organization accounts.,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| We need to update our company name in the system.,2,account_management | |
| We just signed up and need help setting up SSO.,5,onboarding | |
| Can you add support for XML file exports?,3,feature_request | |
| Is there a community forum for users?,6,general_inquiry | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Our team is fed up with the lack of analytics. Evaluating other options.,7,churn_risk | |
| We'd like to see integration support for Slack.,3,feature_request | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| The export integration stopped working after the latest update.,1,technical_support | |
| First day using the platform. How do I configure notifications?,5,onboarding | |
| Our team is fed up with the lack of SSO. Evaluating other options.,7,churn_risk | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| It would be great to have analytics as a built-in option.,3,feature_request | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| I need an itemized breakdown of charges for QQ3 2026.,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Mobile app crashes when viewing reports on iPhone.,1,technical_support | |
| Would it be possible to add webhook to the dashboard?,3,feature_request | |
| Can I restrict API access to specific team members?,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Is there a community forum for users?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| The search function returns irrelevant results since last deploy.,1,technical_support | |
| How do we connect our existing Zapier to your platform?,5,onboarding | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| Can you walk us through the initial data import process?,5,onboarding | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| I need to add 117 new users to our team account.,2,account_management | |
| What is your typical support response time?,6,general_inquiry | |
| API timeout errors when processing batches larger than 500.,1,technical_support | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Please add a dark mode option to the interface.,3,feature_request | |
| How do we connect our existing Jira to your platform?,5,onboarding | |
| What is your typical support response time?,6,general_inquiry | |
| We have a CCPA deletion request for user USR-74437.,4,compliance_legal | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| How do I update my payment method to a different credit card?,0,billing | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| I need to add 82 new users to our team account.,2,account_management | |
| Can you send a duplicate invoice for our records?,0,billing | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We're downgrading because the premium features aren't worth the cost.,7,churn_risk | |
| I was double-charged for webhook this month.,0,billing | |
| We need to audit all API access logs for the past 3 months.,4,compliance_legal | |
| My invoice shows $979 but my plan should be $218.,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| What is your typical support response time?,6,general_inquiry | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| My invoice shows $204 but my plan should be $315.,0,billing | |
| Mobile app crashes when viewing reports on Android tablet.,1,technical_support | |
| We need to change our billing cycle from monthly to annual.,0,billing | |
| Can you provide a demo of the SSO module?,6,general_inquiry | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| This is the fourth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We've been customers for 3 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| Can you walk us through the initial data import process?,5,onboarding | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Is there a community forum for users?,6,general_inquiry | |
| The dashboard integration stopped working after the latest update.,1,technical_support | |
| How long does the typical onboarding process take?,5,onboarding | |
| We need an API endpoint for bulk user import.,3,feature_request | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Can I restrict API access to specific team members?,2,account_management | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| We'd like to see integration support for Zapier.,3,feature_request | |
| What are the differences between the Starter and Enterprise plans?,6,general_inquiry | |
| We need to audit all API access logs for the past 6 months.,4,compliance_legal | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Would it be possible to add export to the dashboard?,3,feature_request | |
| Our team of 131 people needs onboarding training.,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| How does your product compare to Freshdesk?,6,general_inquiry | |
| Can you send a duplicate invoice for our records?,0,billing | |
| We need to merge two separate organization accounts.,2,account_management | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| Data sync between the web app and mobile is inconsistent.,1,technical_support | |
| The service has not met our expectations. Please process our cancellation.,7,churn_risk | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The subscription renewal charge is incorrect.,0,billing | |
| This is the fifth time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| We need help migrating data from our previous platform.,5,onboarding | |
| We'd like to have real-time collaboration features.,3,feature_request | |
| We need to verify your platform meets HIPAA requirements.,4,compliance_legal | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Is there a community forum for users?,6,general_inquiry | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| Tax was applied incorrectly on our tax-exempt account.,0,billing | |
| Mobile app crashes when viewing reports on iPhone.,1,technical_support | |
| Can you add support for Parquet file exports?,3,feature_request | |
| We need to update our company name in the system.,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Webhook deliveries are failing with SSL certificate errors.,1,technical_support | |
| Can you implement scheduled data backup functionality?,3,feature_request | |
| The export function hangs at 75% and never completes.,1,technical_support | |
| How does your product compare to Zendesk?,6,general_inquiry | |
| How do I set up role-based access for different team members?,2,account_management | |
| Can you provide evidence of encryption at rest and in transit?,4,compliance_legal | |
| I want to cancel our subscription effective immediately.,7,churn_risk | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Can I restrict API access to specific team members?,2,account_management | |
| What's on your product roadmap for Q3 2026?,6,general_inquiry | |
| We're new to the platform and the setup wizard seems broken.,5,onboarding | |
| Please provide documentation on your GDPR data handling.,4,compliance_legal | |
| How does your product compare to ServiceNow?,6,general_inquiry | |
| What is your data retention policy for deleted accounts?,4,compliance_legal | |
| We've been customers for 5 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We're moving to ServiceNow at the end of this month. Please export our data.,7,churn_risk | |
| What's on your product roadmap for Q1 2026?,6,general_inquiry | |
| Would it be possible to add dashboard to the dashboard?,3,feature_request | |
| How long does the typical onboarding process take?,5,onboarding | |
| The promo code SAVE20 didn't apply the discount correctly.,0,billing | |
| We need to update our company name in the system.,2,account_management | |
| API timeout errors when processing batches larger than 5000.,1,technical_support | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| We've been customers for 1 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| How do we connect our existing Slack to your platform?,5,onboarding | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| How does your usage-based pricing work for API calls?,6,general_inquiry | |
| This is the third time reporting this issue. Still not fixed. Looking at competitors.,7,churn_risk | |
| We need custom fields for ticket categorization.,3,feature_request | |
| Can you provide a demo of the dashboard module?,6,general_inquiry | |
| I need to add 145 new users to our team account.,2,account_management | |
| The promo code LAUNCH50 didn't apply the discount correctly.,0,billing | |
| How do we connect our existing HubSpot to your platform?,5,onboarding | |
| Where can I find the API documentation?,6,general_inquiry | |
| Can you add two-factor authentication via TOTP?,3,feature_request | |
| What certifications does your infrastructure provider hold?,4,compliance_legal | |
| Is there a free trial available for the Enterprise plan?,6,general_inquiry | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| Very frustrated with the constant downtime. This is unacceptable.,7,churn_risk | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| The getting started guide doesn't cover data import.,5,onboarding | |
| We need to merge two separate organization accounts.,2,account_management | |
| We need help migrating data from our previous platform.,5,onboarding | |
| Can you send a duplicate invoice for our records?,0,billing | |
| How do I update my payment method to a different credit card?,0,billing | |
| The recent price increase is making us reconsider our subscription.,7,churn_risk | |
| What are the differences between the Pro and Enterprise plans?,6,general_inquiry | |
| My invoice shows $637 but my plan should be $458.,0,billing | |
| The subscription renewal charge is incorrect.,0,billing | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| Can I restrict API access to specific team members?,2,account_management | |
| How do I set up role-based access for different team members?,2,account_management | |
| Can we schedule a kickoff call with your onboarding team?,5,onboarding | |
| The export function hangs at 50% and never completes.,1,technical_support | |
| Our security team requires your penetration test results.,4,compliance_legal | |
| We need a signed data processing agreement before proceeding.,4,compliance_legal | |
| The promo code PARTNER15 didn't apply the discount correctly.,0,billing | |
| Is there a community forum for users?,6,general_inquiry | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| Would it be possible to add SSO to the dashboard?,3,feature_request | |
| We've been customers for 4 years but the quality has declined. Considering alternatives.,7,churn_risk | |
| We need to update our company name in the system.,2,account_management | |
| The getting started guide doesn't cover team management.,5,onboarding | |
| How do I update my payment method to a different credit card?,0,billing | |
| Would it be possible to add reporting to the dashboard?,3,feature_request | |
| How do I transfer organization ownership to another admin?,2,account_management | |
| Mobile app crashes when viewing analytics on Android tablet.,1,technical_support | |
| Our team of 168 people needs onboarding training.,5,onboarding | |
| The SSO endpoint returns a 502 error.,1,technical_support | |
| We need an API endpoint for bulk data export.,3,feature_request | |
| How do I set up role-based access for different team members?,2,account_management | |
| Very frustrated with the constant slow performance. This is unacceptable.,7,churn_risk | |
| Do you offer discounts for nonprofits or educational institutions?,6,general_inquiry | |
| First day using the platform. How do I configure integrations?,5,onboarding | |
| We need your SOC 2 compliance report for our annual audit.,4,compliance_legal | |
| Can you provide a demo of the webhook module?,6,general_inquiry | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |
| We have a CCPA deletion request for user USR-62223.,4,compliance_legal | |
| Can I restrict API access to specific team members?,2,account_management | |
| I need an itemized breakdown of charges for QQ2 2026.,0,billing | |
| It would be great to have reporting as a built-in option.,3,feature_request | |
| What is your typical support response time?,6,general_inquiry | |
| API timeout errors when processing batches larger than 1000.,1,technical_support | |
| Remove user user66@company.com from our organization immediately.,2,account_management | |
| Please process a refund for the overcharge on my last invoice.,0,billing | |