Update main.py

main.py

@@ -537,19 +537,19 @@ def _build_clarifying_message() -> str:
 
 
 
+
 def _build_tracking_descriptions(issue_text: str, resolved_text: str) -> Tuple[str, str]:
     """
-    Build the short and long descriptions for the tracking incident.
-    - ShortDescription should always reflect the original issue/query (not the resolution message).
-    - DetailedDescription will record both the user's original issue and their resolution confirmation.
+    ShortDescription must always be the original user query / process heading / error text.
+    Do NOT use the resolution message or any generic fallback here.
     """
     issue = (issue_text or "").strip()
     resolved = (resolved_text or "").strip()
 
-    # Always use the original issue as the short description.
-    # If the frontend didn't pass last_issue, do NOT use the resolved text; use a neutral fallback.
-    short_desc = issue[:100] if issue else "Original issue description not available (user confirmed resolution)"
+    # Strict: only the original issue/query goes into ShortDescription
+    short_desc = issue[:100]  # If empty, stays empty—frontend should provide last_issue
 
+    # DetailedDescription documents both the original issue and the user's resolution confirmation
     long_desc = (
         f'User reported: "{issue}". '
         f'User confirmation: "{resolved}". '
@@ -559,6 +559,7 @@ def _build_tracking_descriptions(issue_text: str, resolved_text: str) -> Tuple[s
     return short_desc, long_desc
 
 
+
 def _is_incident_intent(msg_norm: str) -> bool:
     intent_phrases = [
         "create ticket", "create a ticket", "raise ticket", "raise a ticket", "open ticket", "open a ticket",
@@ -991,7 +992,7 @@ async def chat_with_ai(input_data: ChatInput):
             if said_not_resolved:
                 # Suppress the long error bullets reply; let the frontend card handle this flow.
                 return {
-                    "bot_response": "\u200B",      # zero-width space → no visible bubble; no "No response text"
+                    "bot_response": "\u00A0",      # zero-width space → no visible bubble; no "No response text"
                     "status": "OK",
                     "context_found": False,
                     "ask_resolved": False,