Update streamlit_app.py

streamlit_app.py

@@ -29,49 +29,75 @@ incident_description = st.text_area("Enter Email Body:")
 
 # حوادث شائعة
 st.sidebar.title("Common Incidents")
-common_incidents = ["Forgot Password", "Unable to access CRM", "Service Unavailable", "Data not syncing", "User unable to login"]
+common_incidents = ["Forgot Password", "Unable to access CRM", "Service Unavailable", "Data not syncing", "Payment Issue"]
 
 for incident in common_incidents:
     if st.sidebar.button(incident):
         incident_description = incident
 
-# ✅ تحسين التصنيف مع المزيد من الكلمات المفتاحية
-def categorize_email(email_text):
+# ✅ تحسين التحليل باستخدام الكلمات المفتاحية
+def analyze_content(email_text):
     email_text = email_text.lower()
-    
-    # تحديد الحالات بناءً على كلمات مفتاحية
+
+    # تحديد نوع الحادث
     if re.search(r"(password|reset|forgot)", email_text):
-        return "Forgot Password"
+        incident_type = "Forgot Password"
     elif re.search(r"(access|login|account|unable to login|cannot access)", email_text):
-        return "Support Request"
+        incident_type = "Support Request"
     elif re.search(r"(quote|price|pricing|cost|sales)", email_text):
-        return "Sales Inquiry"
+        incident_type = "Sales Inquiry"
+    elif re.search(r"(payment|billing|invoice)", email_text):
+        incident_type = "Payment Issue"
+    else:
+        incident_type = "Uncategorized"
+
+    # تحديد المنطقة المتأثرة
+    if re.search(r"(login|sign in|authentication)", email_text):
+        affected_area = "Login"
+    elif re.search(r"(crm|dashboard|portal)", email_text):
+        affected_area = "CRM"
+    elif re.search(r"(payment|invoice|billing)", email_text):
+        affected_area = "Payment"
+    else:
+        affected_area = "General"
+
+    # تحديد مستوى الأهمية
+    if re.search(r"(urgent|immediately|critical|important)", email_text):
+        severity = "Critical"
+    elif re.search(r"(slow|delay|not working)", email_text):
+        severity = "Normal"
     else:
-        return "Uncategorized"
+        severity = "Low"
+
+    return incident_type, affected_area, severity
 
 # ✅ توليد الحلول المؤقتة
 def generate_temporary_solution(incident_type):
-    if incident_type == "Forgot Password":
-        return (
+    solutions = {
+        "Forgot Password": (
             "To reset your password, please click on the 'Forgot Password' link on the login page. "
             "If you still face issues, kindly share any error messages you encounter."
-        )
-    elif incident_type == "Support Request":
-        return (
+        ),
+        "Support Request": (
             "If you are unable to access your account, try the following:\n"
             "1. Ensure that you are using the correct username and password.\n"
             "2. Clear your browser cache and try again.\n"
             "3. If the issue persists, please provide the error message or screenshot for further assistance."
-        )
-    elif incident_type == "Sales Inquiry":
-        return (
+        ),
+        "Sales Inquiry": (
             "Thank you for your interest. Our sales team will reach out to you shortly. "
             "In the meantime, please specify the product or service you are inquiring about."
-        )
-    else:
-        return (
+        ),
+        "Payment Issue": (
+            "If you are facing a payment issue, please verify the payment method and try again. "
+            "If the issue persists, provide the transaction ID or screenshot of the error."
+        ),
+        "Uncategorized": (
             "Your request is not clear. Please provide more information so we can assist you effectively."
-        )
+        ),
+    }
+
+    return solutions.get(incident_type, "Your request is not clear. Please provide more information.")
 
 # ✅ توليد الرد النهائي
 def generate_response(subject, body, incident_type):
@@ -94,8 +120,8 @@ def generate_response(subject, body, incident_type):
 if st.button("Submit"):
     if subject and incident_description:
         with st.spinner("Processing..."):
-            # تصنيف الحادث
-            incident_type = categorize_email(incident_description)
+            # تصنيف الحادث وتحليل المحتوى
+            incident_type, affected_area, severity = analyze_content(incident_description)
             
             # توليد الردود والحلول
             acknowledgement, solution, response = generate_response(subject, incident_description, incident_type)
@@ -124,10 +150,9 @@ if st.button("Submit"):
 
             # ✅ تعبئة الحقول في CRM
             st.subheader("🛠️ CRM Fields")
-            st.write("**Title:**", incident_type)
-            st.write("**Affect Service:**", "CRM" if "crm" in incident_description.lower() else "General")
-            st.write("**Configuration:**", "Default Configuration")
-            st.write("**Incident Area:**", "Login" if "login" in incident_description.lower() else "General")
+            st.write("**Incident Type:**", incident_type)
+            st.write("**Affected Area:**", affected_area)
+            st.write("**Severity Level:**", severity)
             st.write("**Submitted On:**", datetime.now().strftime("%Y-%m-%d %H:%M:%S"))
             st.write("**Incident Description:**", incident_description)
             st.write("**Solution:**", solution)