A newer version of the Gradio SDK is available: 6.10.0
metadata
title: Intelligent Ticket Auto-Routing System
emoji: 🎫
colorFrom: indigo
colorTo: purple
sdk: gradio
sdk_version: 5.23.0
app_file: app.py
pinned: false
license: mit
🎫 Intelligent Ticket Auto-Routing System
An AI-powered support ticket routing system that automatically:
- Classifies tickets with multi-label tags
- Routes them to the correct department
- Predicts priority level
- Detects duplicate tickets using FAISS semantic search
How It Works
- Enter a support ticket description
- The system encodes it using Sentence-BERT (
all-mpnet-base-v2) - A calibrated classifier predicts relevant tags
- Department routing uses a hybrid of tag-voting + semantic similarity to department prototypes
- Priority is predicted using text features + embeddings
- FAISS index checks for duplicate tickets in the database
Tech Stack
- Sentence-BERT for semantic embeddings
- FAISS for fast similarity search
- Scikit-learn classifiers with isotonic calibration
- Gradio for the interactive UI