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India's outsourcing industry is worth $300bn. Can it survive AI? - BBC
Can India's Outsourcing Industry Thrive As AI Advances? [BBC]
With India's outsourcing industry worth around $300 billion, the question on everyone's mind is: can this industry prosper in the face of increasing advances in artificial intelligence (AI)?
India's outsourcing industry has long been the backbone for various services such as customer support, data entry, and software testing for countries worldwide. However, with the growing use of AI, automating some of these tasks is becoming increasingly viable. This raises concerns about the long-term viability of the industry in India.
But while outsourcing is feeling the heat from AI, it is essential to note that outsourcing can also leverage AI to its advantage. For instance, AI can assist human workers with data analysis, thereby increasing their efficiency. Additionally, some outsourcing tasks may never be fully automated due to their human input-specific nature, making them immune to automation.
Whether hard-hitting or seemingly small, changes such as embracing AI in the industry can help the outsourcing sector in India to not just survive, but to thrive. It is an opportunity to adapt, and one that can lead the industry towards new areas of growth.
At the same time, a change in business models will be required. The old, assembly-line approach of assigning repetitive tasks might not work anymore. Instead, companies will need to focus more on high-value, analytical work. Those who can make the shift will be far better off when it comes to the competition of the future.
In conclusion, as much as automation is a cause of concern for the future of India's outsourcing industry, equally it holds a significant opportunity to reinvent itself and become more productive and technologically advanced. By learning from this change and adapting to
Source: "artificial intelligence" - Google News, Link
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