data/processed/triage_train.jsonl

{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "will novapay work on android 10?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a copy of my invoice for last month. Can you send it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with my fingerprint login. It was working before but now it's not", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Do I need to update my OS to use the latest NovaPay app version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund for a returned item but I haven't received it yet. Can you help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for my cashback for a month now and it's still not showing up in my account.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble with biometric login on novapay, any help?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey I made a payment through NovaPay but the receiver never got it and now my money is stuck", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transfer using NovaPay. The recipient is not responding and I need my money back", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm using Android 10, is NovaPay compatible with this version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The recipient didn't receive the UPI transfer I made using NovaPay and the amount was debited from my account. What's the next step?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey I made a double payment for my phone bill by mistake can I get a refund for one of them?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to receive a cashback of 5% on my last purchase but I didn't get it. Can you please help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the transaction failed. The amount was debited from my account but the recipient didn't receive it. Please refund my money", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having some issues with fingerprint login on NovaPay, any help would be appreciated", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid twice for the same bill. Can I get one of the payments refunded ASAP?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why does the NovaPay app keep crashing? Its really frustrating", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged an interest rate of 20% on my loan. This is exorbitant. Can you help me?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My transaction failed but the amount was deducted from my account. I need this resolved now.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the benefits of NovaPay Pro and why I'm being charged 499?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My cashback hasn't been credited yet. Can you please help me with this refund?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My cashback for the last month is still pending. Can you please look into this and refund it to my account?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for a single transaction and I've been waiting for a refund for a week now. Can you please expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, my EMI got deducted twice this month. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having some issues with novapay app crashing", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'd like to request a refund for a purchase that didn't go through", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I have a disputed transaction and I need help getting a refund. Can someone assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is crashing every time I try to check my account balance", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help understanding the interest calculation on my loan. Can you explain?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "HELP! I made a wrong payment and I need the money back ASAP. Please refund my money", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble with fingerprint login on novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why am I not getting the OTP? It's been 10 minutes", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why was I charged interest on my overdue payment? That's not fair", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid my electricity bill twice using NovaPay. Can I get a refund for the extra payment?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI deduction failed again! This is the third time this month. Please help ASAP.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not showing up in the app. Can you help me get access to it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App is freezing every time I try to view my transaction history. This is so annoying", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App login failed 5 times, now I'm locked out and can't access my account", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "EMI deduction failed for the 3rd time this month. Fix this ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the latest OS version supported by NovaPay? Want to make sure my phone is compatible", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is not responding on my tablet. Is it compatible with tablets?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a transaction that was cancelled 3 days ago. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble getting a refund for a transaction that was made in error using NovaPay. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I disputed a transaction a week ago and still haven't gotten my refund what's going on?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund I made a payment to the wrong person", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with downloading my statement. The app says it's not available", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didnt receive my OTP for the last 10 minutes. What should I do now?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund 5 days ago but I still haven't received it. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm extremely frustrated with the delay in my refund. It's been over a week and I still haven't received my money back.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm locked out of my account because of too many login attempts. And now the app won't send me an OTP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 199 for NovaPay Plus plan but the features are not working as expected", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the late payment fee for missing an EMI? And how can I avoid it in the future?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to repay my loan early but the app isn't giving me the option. Can you help me with this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I'm being charged 199 for NovaPay Plus but I didn't opt for it. Can you help?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with my loan repayment schedule? I need to plan my expenses", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "where is my invoice for the novapay pro subscription? need it for tax purposes", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay charged me twice for a single transaction. I want a refund for the extra charge", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a disputed transaction. It's been 2 weeks. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transfer through NovaPay and I need a refund ASAP. The recipient is not responding to my messages.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with OTP. Not receiving on my phone. Transaction is urgent", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I haven't received my cashback for the last transaction. Can you please help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Help! My UPI transfer from NovaPay to my friend failed but the amount was debited from my account. I need the refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a refund for a payment that was made by mistake?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 199 for NovaPay Plus but I didn't opt for it. Help me", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that was made in error", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is not launching on my iPhone. I've tried restarting my phone, but it's still not working.", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to upgrade to NovaPay Pro but the payment isn't going through. Can you please assist me with this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help understanding the interest calculation on my loan. Can you explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't log in to NovaPay, says my account is locked, but I didn't try to log in that many times", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'd like to request a refund for a transaction that I didn't authorize. Can you please assist me with the process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I made a double payment by mistake and I need a refund for one of the transactions as soon as possible.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my NovaPay invoice for last month? I need it for tax purposes", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being overcharged for my NovaPay loan. Can you look into this and correct the issue?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for my refund from a cancelled transaction on NovaPay. Can you please tell me when I can expect it?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not received for login tried several times", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Just updated my phone's OS and now NovaPay app won't work. What should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "help with novapay app login issue", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble with biometric authentication on novapay", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need an invoice for my NovaPay Plus charges for tax purposes. Can you provide one?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a transaction that was declined but still deducted from my account.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, my refund is taking too long. Can you please look into this and speed up the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay Pro is charging me 499 every month. How do I cancel this?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hello, I made a wrong transfer using NovaPay. The recipient is not responding. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that I didn't make. It's an unauthorized transaction.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my OTP. I didnt receive it and I need to make a payment urgently", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for my electricity bill using NovaPay. Can you please help me get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My invoice for this month's loan payment is incorrect. Can you send me a revised one?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm missing a refund for a cancelled order. Can you help me with that?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm on the Pro plan but I'm not sure what benefits I'm supposed to get. Can you help me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund for a cancelled flight, but it's been a week and I still haven't received it. NovaPay, please help", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "which os versions are supported by novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to NovaPay, says my password is incorrect but I know its right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'd appreciate it if someone could assist me with a refund for a transaction that was made in error", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the process for disputing an incorrect charge on my NovaPay invoice? I think there's been a mistake", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I paid twice for a service by mistake can I get a refund for one of the payments?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having some issues with fingerprint login. Doesn't recognize my fingerprint anymore", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've forgotten my password and I'm having trouble resetting it. Can you assist me?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need an invoice for my NovaPay transactions. How do I get one?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a cancelled transaction that's still not showing up in my account", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The recipient of my NovaPay transfer never received the money and it's been a week. I want a refund", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't download my statement. Says error occurred. Can you look into this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "urgent help needed my novapay account is locked due to otp issue", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund for a disputed transaction on NovaPay is taking too long. Can you please expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login not working on NovaPay, tried deleting and re-adding but still doesn't work", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the amount got debited from my account. What's the status of my refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app not sending otp to my phone. please resolve urgently", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI is due tomorrow but the NovaPay app is showing the wrong due date. Fix this now", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm locked out of my account because of too many incorrect login attempts. Help!", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not clear. Can you please provide more information?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to understand the interest calculation on my loan. Can someone explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid twice for the same bill. Can I get a refund for the extra payment?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my loan repayment schedule. Can you please send it to me ASAP?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think there's an error with my EMI deduction. Can you please look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that was made in error. This is a one-time mistake and I'd appreciate your help.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. Please help me with a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My phone is not compatible with the latest NovaPay update. What can I do?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint not working on NovaPay app. Tried restarting phone, still not working", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp for novapay login is not coming", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that was made in error. Can you please assist me with the process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I am having trouble downloading my account statement from the NovaPay app. Can you please help me?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay supported on Android 10? I just upgraded my phone and the app is not working.", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The seller is not responding and I want a full refund for the undelivered product. This is really frustrating", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My cashback refund is delayed. Can you please help me with that?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not receiving, cant complete transaction", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay account was debited for a transaction that I didn't make. I need a refund immediately", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm disputing a transaction that I didn't authorize. Can you help me get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI was deducted but it's not reflecting in my account. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "You've charged me 499 for the Pro plan but I didn't receive any benefits", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think I was wrongly charged for NovaPay Pro. I only use the free version.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is delayed and I need it urgently. Can you please expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "cant access novapay app after os update", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been locked out of the app due to too many incorrect login attempts, how can I regain access?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 199 for NovaPay Plus but I didnt receive the premium benefits", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why am I being charged 499 for NovaPay Pro? I thought it was free for the first month.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please check on the status of my refund? It's been a while since I requested it.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund and it's been over a month. This is really frustrating.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer through NovaPay but the money was debited from my account and the receiver didn't get it", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I made a payment through NovaPay but the recipient didn't receive it. The amount was debited from my account though. Can you help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't opt for NovaPay Plus but I'm still being charged 199 every month. Help me stop these charges", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with biometric login. It's not recognizing my face", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "nova pay app not responding on my phone", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with refund for a transaction that didn't go through", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged incorrectly for my loan repayment. Can you help?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps saying server error when I try to check my balance", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged 499 for NovaPay Pro but I don't see any extra features. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay debited my account for a transaction that didn't go through. I need help with a refund", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think there's an error with my invoice. Can you please look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "UPI transfer failed and my account is debited. Need refund now", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but my account was still debited. When can I expect the refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund for a purchase I made using NovaPay? The item was defective", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a refund for the wrong product that was shipped to me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I made a double payment by mistake and I need a refund for one of the transactions.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI deduction is late. When can I expect it to be deducted?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a cashback of 10% on my last purchase but it's been 5 days and I haven't received it. Can you look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why is the app crashing every time I try to log in? This is so frustrating", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is my phone's OS version supported by NovaPay?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm so frustrated my refund is taking forever can you please expedite the process", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I initiated a refund request 3 days ago but I haven't received any update. Can you please look into this and expedite the refund process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for my EMI. Can you please refund the extra amount?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm getting an error when trying to log in with my fingerprint. Any tips?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "where can i find my invoice for this months payment? cant seem to find it in the app", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund but it's been 5 days and I haven't received it. Help", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not clear. Can you send me the details?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my cashback for a purchase I made last week. Can you check if there's an issue with the cashback program?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a detailed breakdown of the charges on my invoice. Can you please provide that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Transaction failed but money got debited from my account. I need my refund ASAP. This is really frustrating!", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please provide me with the payment receipt for my NovaPay Plus plan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The EMI deduction from my account is incorrect. It's deducting 1000 instead of 500. Please fix this ASAP.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why is my interest calculation higher than expected?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Urgent: NovaPay app keeps freezing and I have a payment to make ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I want to upgrade to NovaPay Pro can you tell me about the benefits and charges?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong payment using NovaPay and I need a refund ASAP. Please help me.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to get a refund for a failed transaction for weeks. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay is deducting my EMI twice every month. Please stop the extra deduction immediately", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for something twice using NovaPay. The merchant is not responding. Can you help me get a refund for the extra payment?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My payment is due today but I dont have enough funds what are the late fees?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to log in for hours but it's not working. This is ridiculous", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app not loading, tried reinstalling but still not working, please assist me ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm on the Pro plan and my subscription just renewed. How do I get a copy of the invoice for my records?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is crashing every time I try to open it, please fix this issue ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I'm being charged 199 for NovaPay Plus but I don't recall subscribing. Can you help?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged 499 for NovaPay Pro but I only use the basic features. Can I downgrade and get a refund for this month?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm requesting a refund for a wrong transaction made using NovaPay. Please expedite this as I need the funds urgently", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with the biometric login. Not sure what's going on. Can you help me troubleshoot?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Where is my refund? It's been 15 days and I haven't received anything.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment using NovaPay can you please refund one of the payments", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "ive been charged 499 for novapay pro but i dont have the pro features, please help", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my cashback for the movie ticket purchase. It's been 5 days. Can you please help?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using UPI but the recipient didn't receive the money and it's been debited from my account. Can you please refund it?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "can someone pls explain how novapay calculates interest on my loan? getting different numbers every month", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was promised a cashback of 10% on my purchase but I only got 5%. Can you help me get the rest of my cashback?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What should I do if I'm not receiving the OTP for NovaPay? It's been 10 minutes", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is incorrect. Can you please rectify it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for a service I didn't opt for. Can you please cancel the service and refund the amount?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I change my loan repayment schedule in the NovaPay app?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my loan repayment schedule. Can you assist me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app has stopped working after the latest update, please fix this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to set up my fingerprint login, but it's not recognizing my fingerprint. What's going on?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps crashing on my iPhone, can you please look into this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "will nova pay work on ios 15?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to set up my biometric login, but it's not working. Any tips?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues downloading statement from NovaPay, says file not available but I need it for taxes", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made an accidental payment to the wrong person using NovaPay. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm disputing the interest charge on my loan. It's too high", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a disputed transaction can you look into it?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why does NovaPay app keep asking for OTP when I've already set up fingerprint login?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a month ago. NovaPay, this is ridiculous. I need my money back now", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay compatible with the latest Android version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App keeps crashing whenever I try to check my balance, please help ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is not responding when I try to make a transfer. Fix this issue please", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure why I'm being charged interest on my loan. Can you help me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "i cant access my novapay account due to technical issue", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you assist me with a refund for an accidental payment? I meant to pay a different recipient.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't access my account due to biometric issue on my iPad, any solution for this?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay statement download not working", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to get a refund for a week but it's still not processed. Can you please help?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm extremely unhappy with the delay in my refund can you look into it immediately?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is crashing every time I try to view my transaction history. Can you fix this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the money is debited from my account what do I do now?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the money was debited from my account. I need it back ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not received for transaction. please help", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why can't I log in to the app? I know my credentials are correct", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my loan repayment schedule. Can you please assist me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was expecting a cashback on my last NovaPay transaction but it didn't come through. Can you look into this and refund the cashback?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login has stopped working after I updated my phone's software, please help me", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I update my loan repayment schedule?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the recipient didn't receive it. I want a refund so I can try again", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with downloading my statement, the app says error occurred", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my payment method for my EMI payments how do I do it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "nova pay app freezing on my device", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid twice for the same invoice using NovaPay. Can you please process a refund for the duplicate payment?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Plus but I don't use the premium features. Can I downgrade?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to download my statement but it's not working. Can you assist me?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is freezing every time I try to check my transactions", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint login not working on novapay app. tried restarting phone but still not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay compatible with Android 10? My app isn't working since I updated my OS", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "When is my loan repayment due? I don't want to miss the payment", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with NovaPay statement download, says file not available, can you help me with this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you send me my loan repayment schedule I need to plan my finances", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the money was debited from my account. I need a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App is freezing every time I try to make a payment. Please fix this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for my EMI payment please refund one of the transactions", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint authentication not working after phone update", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Does NovaPay support the new Android 13 version? Want to upgrade my phone", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay Plus subscription is not working. I was charged but I dont have access to premium features", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a transaction that was made in error using NovaPay. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What are the minimum system requirements for NovaPay, want to make sure my device is supported", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't download my statement. App keeps crashing every time I try", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the premium plan charges and how they are calculated?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Will NovaPay app work on my new Android 13 phone?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "i'm getting an error while trying to login to nova pay", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint auth not working after updating novapay", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my EMI repayment schedule. Can you provide more information?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer through NovaPay, but the recipient never received the money and it's been 3 days. Please help me with a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hello, I have been charged 199 for NovaPay Plus. How do I cancel this subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the OTP for my transaction, can you please resend it or assist me?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I'm having trouble logging in to my NovaPay app. It keeps saying my password is incorrect, but I know I'm entering it right.", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is pending for a long time. Please help me with this issue", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "It's been 2 weeks and I still haven't received my refund. This is taking too long!", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My cashback for a recent transaction is still pending. Can you help me with this issue?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Emergency, login not working and I have a critical payment to make, please assist ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not receiving the OTP to log in to my account. This is urgent, I need to pay a bill now", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Refund pending for a long time. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please look into my refund it's been pending for a while", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a detailed invoice for my loan repayments for the past year. Can you provide that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app login failed. tried multiple times", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain to me why my interest rate is so high?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I troubleshoot the biometric login issue on NovaPay?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I'm being charged 199 for NovaPay Plus but I don't think I signed up for it. Can you help?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm experiencing issues with my refund. Can you please help me resolve this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "support please help, my loan repayment was overdue by a day and now im being charged a huge penalty", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I disputed a transaction on NovaPay but I haven't received my refund yet. It's been 5 days", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint login working intermittently", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay Pro subscription is too expensive. Can I downgrade to Plus?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can someone please explain to me how the interest is calculated on my loan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged interest on my loan but I've been paying all my EMIs on time. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "hey support, my emi payment was due yesterday but the app says its overdue, why the discrepancy?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI payment is overdue and I'm being charged a late fee. Can you waive the fee?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you send me my loan repayment schedule? I need it for my records", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "i need help with novapay app it wont let me log in", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me understand my loan repayment schedule?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with downloading my account statement, it says 'failed' every time I try", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund for a cancelled order but I haven't received it yet. Can you please help?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can someone explain the interest calculation for my loan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged interest on my loan but I've already paid the principal amount. Can you please explain why this is happening?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for my refund for a week now. Can you please expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for a refund for a disputed transaction since last week. Can you please look into this urgently?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think I was overcharged for my loan interest. Can you look into this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last purchase but it's not showing up in my account. Can you look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Transaction ID: NP1234. I was supposed to get a cashback of 10% on my purchase but it's been 2 weeks and I haven't received it. What's going on?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why was my EMI deduction amount changed without my consent?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help resolving a refund issue. The money was taken out of my account but the recipient says they never got it", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last transaction but it's not showing up in my account. What's going on?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login not working after app update. Can you help me fix this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund. Can you please provide an update on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The seller didn't deliver the product and I want a refund. Can NovaPay help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment by mistake and I really need one of the payments to be refunded as soon as possible", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble getting a refund for a transaction that didn't go through", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app keeps crashing whenever i try to download my statement", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with biometric login on NovaPay, can someone help me troubleshoot?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I didn't sign up for it. Refund please", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule says I have to pay 5000 next week but I thought it was 3000. Can someone help me?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "face id not working on novapay app. tried everything but still not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure why I'm being charged 499 for NovaPay Pro. Can someone explain the benefits?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is crashing every time I try to log in. I need to make a payment ASAP.", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I change my NovaPay Pro subscription to NovaPay Plus? I don't need the extra features", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help understanding the interest calculation on my loan. Can you provide more information?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that didn't go through. Can you help me?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my invoice for the NovaPay Pro plan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "It's been 10 days since I requested a refund and I still haven't received it. What's the status?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with NovaPay, not receiving OTP to log in, tried multiple times but still nothing", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI got deducted twice this month. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm getting an error message when I try to log in to the NovaPay app. Says my account is locked. Can you help me unlock it?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why was my loan repayment schedule changed without my consent?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you send me a detailed invoice for my NovaPay Pro subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why did you guys charge me 199 for NovaPay Plus? I didn't opt for it!", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm getting an error message when I try to log in. It says my account is locked. How do I unlock it?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the OTP for my transaction. Can you resend it or help me with an alternative?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the cashback that was promised for using NovaPay. Can someone look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I didn't even subscribe to it. Please refund the amount immediately.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Refund not received for a transaction that was cancelled. Help me", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking way too long. I've been waiting for over a month now", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with the app, it's not sending me the OTP for my transactions", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not receiving the OTP to login to my account. What should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to get a refund for a transaction that was made in error. Can NovaPay assist me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the OTP for my transaction. What should I do now?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last transaction but it's been a week and I haven't received it yet", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment due date is upcoming and I need to confirm the amount. Can you send me the invoice?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure why I'm being charged interest on my NovaPay loan. Can you explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been wrongly charged for NovaPay Pro. I want a refund now", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment by mistake and I need a refund for one of the transactions.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didnt get my OTP. Can you please resend it?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a week ago. Can you please look into it?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why was my EMI deducted twice this month?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "how do i download my payment invoice from the novapay app? cant find the option", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure how the interest is calculated on my loan. Can you explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My cashback is pending for over a month. Can you please look into this and provide a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get my refund for a return I made. It's been 2 weeks and I'm getting worried.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My credit card statement is showing incorrect interest charges, please help me with this", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updating. Can you look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for a single transaction on NovaPay. I need a refund for the extra charge as soon as possible", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "facing issues with app login says server error", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why am I being charged 199 for NovaPay Plus? I didn't opt for it!", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the interest calculation on my loan? I don't understand how it's calculated", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is freezing on the login page and won't proceed, need help urgently", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint not working on novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was not aware of the NovaPay Pro charges. Can you waive it off this time?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why can't I log in to NovaPay using my fingerprint? It was working fine earlier", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app keeps crashing on my phone", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How long does it take to process a refund for a disputed transaction on NovaPay?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I upgrade to NovaPay Pro and what are the benefits?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can someone explain the interest calculation on my loan? It seems higher than expected", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the recipient didn't receive it. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "i didnt get the otp for login cant access my account", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please refund me for the wrong transaction I made using NovaPay? It was an honest mistake.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my invoice for the NovaPay Pro subscription? I need it for my records", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The merchant has agreed to refund my money but it's not reflecting in my NovaPay account. What's the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I haven't received my refund yet and it's really causing me a lot of inconvenience. Can you please help?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to download my statement but it's not working. Can you help me with this?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed and I'm still waiting for a refund. It's been 2 days", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I have been trying to log in to my NovaPay account but it says my account is locked. What should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "is novapay app compatible with ios 15?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund 3 days ago but it's still not showing up in my account", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last transaction but it's not showing up in my account. Can you look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I am having trouble with the NovaPay app. It keeps crashing every time I try to use it", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my cashback from last week's transaction. Can someone look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updating. Can you help me with that?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for a refund for a cancelled transaction. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "hi support cant seem to download my statement from novapay", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my cashback from a purchase I made last month. Can you please help me?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for my electricity bill using NovaPay and the second payment is not being refunded. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why was I charged interest on my loan when I paid on time?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed and I need a refund immediately. I'm in urgent need of the money", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not received for novapay transaction. please help its urgent", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I have a disputed transaction on my NovaPay account. The merchant is not responding and I need a refund. Can you assist me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app crashes instantly after I open it, what's going on?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app not working on my new phone. Which OS versions are supported?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the money is still debited from my account. Please help me get it back", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How long does it take for a refund to process? I've been waiting for a week", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not getting the OTP for login and I have a payment due today", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I paid for a service that I didn't receive. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble downloading my statement from novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The seller hasn't sent my item and it's been months. I need a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "nova pay app not launching on my tablet", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not received for novapay transaction. need help asap", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App isn't responding when I try to make a payment. Please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please clarify how the interest is calculated on my loan? I'm getting different amounts every month.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is not responding when I try to check my balance. Can you please fix this issue?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Double payment made using NovaPay. Can I get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the latest supported OS version for NovaPay, want to make sure my phone is compatible", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I reset my password if I don't receive the OTP? It's been 10 minutes", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "nova pay app keeps crashing on my tablet!!", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I cancel my NovaPay Plus 199 subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but it was declined. However, my account was still debited. I need a refund immediately", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Biometric login on NovaPay not working after phone restart, please help me resolve this issue", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I paid my EMI on time but NovaPay still shows a pending amount. Can someone look into this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I just got my invoice for this month and I don't understand the interest calculations. Can someone explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure why I'm being charged interest on my loan. Can someone explain the terms to me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm getting an error when trying to log in. It says 'server not responding'. What does this mean?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my invoice for this month. Can you send it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can someone explain to me how to read the invoices generated by NovaPay? I'm having trouble understanding the charges.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I'm being charged 199 for NovaPay Plus but I don't know what benefits I'm getting. Can someone explain?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I reset my NovaPay app password? I forgot it", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I get a refund for a transaction I didn't authorize?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm on the Pro 499 plan but I don't see any benefits. Can I get a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Someone made a fraudulent transaction using my NovaPay account and I need a refund ASAP. This is really urgent.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure about the interest calculation. Can someone explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a discount on my loan interest but it's not reflecting in my invoice. Please help.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my cashback for the last quarter. Can you please check and credit it to my account asap?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my loan repayment schedule. Can someone help me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please send me the invoice for my NovaPay Plus subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "need help with my repayment schedule, due date is approaching and i dont have the amount", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a purchase but the merchant hasn't delivered the product. Can I get a refund through NovaPay?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long. It's been 5 days and I still haven't received my money back", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I use NovaPay on my tablet, or is it only for phones?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "what's the latest supported os version for nova pay?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app not responding, tried restarting but still not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My interest calculation is wrong. I've been overcharged. Fix this ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to NovaPay, keeps saying wrong password but I know it's right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was mistakenly charged 499 for NovaPay Pro. I only use the free version. Can you reverse the transaction?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get an invoice for my premium plan charges?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a duplicate payment I made using NovaPay. Can you please help me with the process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a purchase through NovaPay but the product was faulty. I want to return it and get a refund ASAP.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I was charged 199 for NovaPay Plus but I dont use the extra features can I get a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay login not working after phone reset", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transaction and need a refund ASAP please help", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a transaction that was made using the wrong account. Can you please assist me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help urgently, not receiving OTP for payment, deadline is in an hour", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transaction and I need a refund urgently. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app not supporting my phone os version", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get 10% cashback on my last transaction but it's not credited yet. Can you look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm disputing the interest charges on my NovaPay loan. Can we discuss this further?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my fingerprint login. It wont recognize my fingerprint anymore", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with biometric login. Can you tell me what to do?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my refund for a cancelled transaction. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My invoice is showing wrong amount. I paid 5000 but it says 6000. This is a big issue", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The interest on my loan is too high. Can I get a better rate?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long. I need the money back ASAP. Can you please expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm locked out of my account because I entered the wrong password too many times. Help!", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the billing cycle for my loan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI due date is tomorrow. Can I postpone it?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged for NovaPay Pro plan even though I downgraded to Plus plan a month ago", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm really frustrated with the refund process it's taking way too long", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a transaction that I want to cancel and get a refund for. Can you assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to login but it's saying the server is down. How long will it be down for?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to log in, but my fingerprint isn't being recognized. What's going on?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint authentication worked yesterday but today it's not, please help me fix this", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint login not working on novapay", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay Pro is too expensive. How do I downgrade to a cheaper plan?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is all messed up. I was supposed to pay 10000 this month but my account says I owe 15000. Please fix this.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI payment is due tomorrow but I haven't received the invoice yet. Please send it ASAP.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why is the NovaPay app crashing every time I try to make a payment?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transaction using NovaPay and I need a refund. Please help me with this", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login not working after updating my phone's OS", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was expecting a refund for a cancelled transaction but it's been a week and I haven't received it. What's the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't authorize the 199 charge for NovaPay Plus. Please refund", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for something twice using NovaPay. Can I get a refund for one of the payments?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The biometric login is not working on my new phone. Is it compatible with NovaPay?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long. I need the money ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for a refund for a cancelled transaction for over a week now. Can you please look into this urgently?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hello, my fingerprint isn't working on the app. Can you help me?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not receiving the OTP to log in, what should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My interest amount is too high. I think there is some mistake in the calculation.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for a refund for a cancelled transaction. It's been a week and I haven't received my money back", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, my fingerprint isn't being recognized by NovaPay. Never had this issue before. What's going on?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the amount was debited from my account. I need a refund ASAP.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble understanding my NovaPay bill. Can someone explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app crashes every time I try to check my balance. Please fix this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay transaction failed but the amount was debited from my account. I'm still waiting for the refund.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for a refund for weeks and I'm getting really frustrated. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I paid for a product that never arrived. Can I get a refund through NovaPay?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hello, I need help with a refund for a failed UPI transfer. The money was debited from my account but the recipient didn't receive it", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't download my bank statement, says 'failed to generate'", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a refund for a duplicate payment I made yesterday?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Where is my refund? It's been 5 days since I requested it.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the latest supported OS version for NovaPay? Want to make sure I can still use it", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need my invoice for NovaPay Pro for tax purposes. Can you send it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to download my statement but it's not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to download my statement for hours but it's not working, can you assist?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble logging in to novapay app. says my account is locked", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Plus but I don't use it. Can I get a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for something twice using NovaPay. Can you help me get a refund for the extra payment?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with statement download. It's not working and I need it urgently", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I reset my NovaPay app if it's frozen?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I have been trying to cancel my NovaPay Plus subscription but the website is not working please help me", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble with NovaPay login, says my username is incorrect but I know it's right, can you help me?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transfer using NovaPay and the recipient won't return my money. Can I get a refund or assistance?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "how do i update my payment method for my novapay loan? cant find the option in the app", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not able to view my EMI payment schedule in the NovaPay app, can you please help me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint login issue on novapay app. please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I want to cancel my NovaPay Plus subscription and get a refund for the remaining period", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "nova pay pro 499 charged without my consent, this is ridiculous, i demand a refund", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a transaction that was made by mistake. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "what to do if novapay app is not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I only signed up for the free version what do I do?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay, I'm very disappointed in the service. I was supposed to get a refund weeks ago and I've heard nothing. This is unacceptable", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Disputed transaction on my NovaPay account. Need urgent refund", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that was made in error. Can you please look into this and help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay not responding after latest update", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from 10 days ago. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app freezes when i try to make a payment", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login not working on NovaPay, tried restarting phone but still not working", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I made a payment through NovaPay and the recipient didn't receive it but my account is debited. Can you help me get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login on NovaPay not working after I updated my phone's OS", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to understand the fees associated with my loan. Can someone help me with that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Urgent! I accidentally paid for something twice using NovaPay. Can you please refund me as soon as possible?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is freezing on my tablet. What can I do to fix this?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "ive been trying to cancel my novapay plus subscription for weeks now, still getting charged 199 every month", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why did you deduct my EMI twice this month? I only have one loan", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with the app. It says my account is locked", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my cashback for the last month. Can you please check and credit it to my account?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "can someone please explain the billing cycle for my novapay loan? im getting confused", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI deduction is 2 days late. When can I expect the payment to be deducted?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NEED HELP ASAP, NOT GETTING OTP FOR TRANSACTION", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay supported on Android 10? I just upgraded my phone and the app is not working", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "my novapay app is not responding", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with a transaction. It says failed but my money is gone. Can someone look into this ASAP?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged extra for the NovaPay Plus plan, can you please look into this and resolve it ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with my biometric login? It stopped working suddenly", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm unable to download my bank statement from the app, it says an error occurred, please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is not responding, and I have to make an urgent payment, can you assist me?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "statement download is failing. please assist", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for something using NovaPay that I didn't mean to buy. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help understanding my loan repayment options.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in, says my password is wrong but I know its right", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund for a duplicate payment I made through NovaPay. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Pro but I don't see the benefits. Can I cancel my subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for my loan repayment. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app isn't responding after I enter my login credentials, please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to access my account, but the app says it's unavailable. When will it be back up?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can someone explain to me how the interest is calculated for my NovaPay loan? I don't understand the charges", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to dispute a transaction and get a refund as soon as possible", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged a late fee for my loan repayment. Can this be waived?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "my emi payment was declined due to insufficient funds, can you waive the late fee?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I want to know how to download my invoices from NovaPay. Can someone please help me with that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to login for hours but it says my credentials are incorrect. I know they're right", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I paid for an order using NovaPay but the order was cancelled. When can I expect my refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps crashing on my phone. I've tried restarting, but it won't work. Help!", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Plus but I don't see any benefits. Can I downgrade to the free plan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay Pro 499 plan is too expensive, can I get a discount or a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I authorized a one-time payment of 500 but my account is showing a recurring charge. Please fix.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not clear. Can you provide a detailed breakdown?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "help, novapay app wont launch on my phone", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a detailed breakdown of my invoice for the past month?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to login but it says my fingerprint is not recognized. I've tried multiple times", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to reset my password but the OTP is not coming through. Can you help?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to login to NovaPay but the biometric authentication isn't working, any ideas?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is running very slow on my phone. Can you help me improve the performance?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please expedite my refund? I really need the money back as soon as possible.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "is novapay app compatible with android 12", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've tried everything and I still can't log in to my NovaPay account. Please help me ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble with NovaPay login, says my password is incorrect but I know it's right, can you assist me?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for NovaPay Pro. Can you refund one of the charges?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my EMI deduction date. Is that possible through the app?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app not working on my new phone. is it compatible with android 12?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "is ios 15 supported by novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is delayed and I'm not sure what's going on. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app not working on my phone after software update", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login not working after update. Fix this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app says my OS version is not supported, what are the supported versions for NovaPay?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to NovaPay app, keeps saying incorrect password but I know it's right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The merchant didn't process my refund yet and it's been a week. Can NovaPay assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I get a refund for a transaction that I didn't authorize?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updated. Can you please look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to access my account ASAP but the app is not working. Please help me", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "EMI deduction failed this month and now I'm being charged a late fee. Help!", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm experiencing issues with my refund for a disputed transaction. Can you please help me resolve this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a detailed invoice for my NovaPay transactions. Can you provide?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't ask for NovaPay Plus. Why was I charged 199?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for a refund for a cancelled order. Can you please provide an update on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble logging in keeps saying invalid credentials", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I accidentally paid for something twice. Can I get a refund for the second payment?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to NovaPay. Keeps saying incorrect password", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to understand my interest charges. Can someone help me with that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "can i get a detailed breakdown of my loan repayment schedule and the interest charged?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for a refund from NovaPay for a very long time. Can someone please look into this and help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with a refund for a purchase I made through NovaPay? The product was damaged.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I paid for something using NovaPay but the merchant is not responding and I need a refund. Can you please help?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a breakdown of my invoice. Can you please share the details?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was expecting a refund for the NovaPay Pro plan but it's still not processed", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a refund for a cancelled transaction on NovaPay but it's been delayed. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer through NovaPay but the money was debited from my account and the recipient didn't receive it. I need a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you refund the extra amount I paid by mistake?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with a refund for a transaction that was made in error. Can someone assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for my electricity bill by mistake using NovaPay. Can I get a refund for one of the payments?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I lost my invoice for last month. Can you send me a copy?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed and the money is still debited from my account. I need help", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay transaction failed but the amount is still deducted. Please refund it back to my account.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for my shopping twice using NovaPay. Can I get a refund for one of the transactions?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm experiencing technical issues with the NovaPay app, can someone help me troubleshoot?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I didn't opt for it. Please look into this and refund me.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a duplicate payment using NovaPay and I need help getting a refund for the extra amount", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to reset my password but not getting the OTP, can you please assist?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long to process can you speed it up?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Disputed transaction on my account. Need refund as soon as possible", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app not working on my new tablet. What's the supported OS version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund for a cancelled flight ticket. It's been 10 days. Please help.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the transaction failed and my money was debited. Can you please help me with the refund process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My payment was declined but the amount was still deducted. I need a refund ASAP", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund it's been 5 days can you please look into this", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My invoice is showing incorrect charges. Please correct this ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been waiting for 5 days and still haven't received my refund for the cancelled transaction. This is ridiculous!", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my invoice for this month. Can you please send it to me asap?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a cashback of 10% on my last transaction but I haven't received it yet", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged 199 for NovaPay Plus but I don't use the extra features. Can I get a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My bank account was debited for a NovaPay transaction that failed. Please refund the amount immediately.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please send me an invoice for my NovaPay transactions?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've updated my phone to the latest OS but NovaPay is not working. What should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "otp not receiving for novapay login", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to cancel my premium plan. How do I do that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm using an older version of iOS, will NovaPay work on my device?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my refund for a returned product. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having some issues with the app. Can you tell me what to do if I'm not receiving the OTP?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "can i get a refund for the novapay pro subscription? i dont use the extra features", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Cashback not credited for my last transaction. Help me with the refund", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay invoice is not generating. Can you please help me with this issue?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My payment was declined but the amount was still debited from my account please help", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund. I was charged twice for the same transaction. Can someone assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app not responding, tried restarting but still not working, please help ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My NovaPay Plus subscription just got renewed but I want to cancel it. Can I get a refund for the month?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment through NovaPay but the receiver is saying they didn't get it can you please check what's going on", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, NovaPay isn't working on my new phone, it says it's not compatible", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I Downgraded from NovaPay Pro to Plus but still being charged 499, please resolve this ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updated. Can someone look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app won't let me log in. It says my account is locked. How do I unlock it?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app is logging me out every time I try to make a payment. What's going on?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in, the app says my account is locked", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I haven't received the OTP, and the transaction is pending, please help me resolve this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The fingerprint login on my NovaPay app has stopped working. Can you please help me resolve this issue?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI payment through NovaPay but the amount was debited and the recipient didn't receive it. Can you help me get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with the app. It's not responding when I try to make a payment. Can you help me?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I didn't receive any benefits. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI was deducted twice this month. Can you please look into this and refund the extra amount?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get my cashback for a purchase I made using NovaPay. It's been a week and I'm still waiting.", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What is the latest supported OS version for NovaPay app?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "need help with novapay i havent received my otp", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with a refund. I was charged twice for a single transaction and I've been trying to get it sorted for weeks.", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with refund for a transaction that didn't go through. It's been 3 days", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Refund not received for a failed transaction. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund I made a payment that didn't go through", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay compatible with Android 11? Just got a new phone and want to make sure", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble understanding the interest calculation on my loan. Can someone please explain it to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps crashing on my phone, please help me", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my purchase but it's not reflecting in my account. Can you help?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for a bill through NovaPay. Can I get a refund for one of the payments?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for the same transaction. This is ridiculous. Fix it now", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "fingerprint sensor not working on novapay app", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I'm having trouble logging in to my NovaPay account. Keeps saying invalid credentials", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I upgrade from NovaPay Plus to Pro? And what are the benefits of the 499 plan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I haven't received my refund yet and it's been 4 weeks. This is unacceptable", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is not responding on my phone. What should I do?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Pro but I don't want it. Can you please cancel it?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I made a double payment for my electricity bill through NovaPay. Can you please help me get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is freezing, how can I resolve this issue?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I signed up for NovaPay Pro but I didn't receive any confirmation. Is my account active?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a detailed breakdown of my loan repayment schedule, including interest charges?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the OTP for login, can you please resend it?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer using NovaPay but the money was debited from my account and the recipient didn't receive it. What should I do?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, can't download my statement from NovaPay, is there a issue with the server?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My app is not updating. Still on version 2.1. How do I get the latest version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed and I didn't get my refund yet. Can you please check on this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to download my statement, but it's saying the file is corrupted. Can you please help me?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund for a disputed transaction from last month. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong payment to a wrong person. Can NovaPay help me get my money back?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "hey, having trouble logging in to my novapay app. keeps saying wrong password", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged for an invoice I never received. Can you look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my invoice for tax purposes?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Fingerprint login on NovaPay not working, tried resetting but still not working, please help", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is not compatible with my new phone. When will you release an update?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was expecting a refund for a cancelled order but I haven't received it yet. Can you please assist me?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I made a payment through NovaPay but it's showing failed. However, the amount has been debited from my account. Can you help me with a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is delayed and I really need the money back. Can someone help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with the app. It's not sending me the OTP and I have a payment to make", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Where is my refund? It's been 5 days since I initiated the refund request for my cancelled order", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI deduction is wrong. I paid 10000 but it says 5000 was deducted. Fix this ASAP", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get my invoice for the past quarter? I need it for tax purposes", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get the otp for my transaction. what should i do?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is pending for the last 10 days. Can you please speed up the process?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund I made a wrong payment to someone", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a transaction that didn't go through but the amount was debited from my account. This is urgent.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Just updated NovaPay and now I'm getting an error message when I try to login", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with my loan repayment schedule? I want to pay it off early.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with the biometric login issue? It's not working after the update", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive the OTP and now my transaction is pending. Fix this ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer failed but the money was debited from my account what's going on", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How long does it take to process a refund through NovaPay? I'm still waiting for my money back from a cancelled transaction", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI payment failed but I have enough money in my account. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I'm having trouble logging into my NovaPay app. Keeps saying invalid credentials", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app crashes every time I try to view my statement. Using the latest iOS", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I dont remember subscribing to it. Please look into this.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI payment was deducted twice this month. Can you please refund the extra amount?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need a refund for a wrong transaction ASAP can you help me?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to log in but the fingerprint scanner isn't working. Help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my billing cycle can you explain how it works?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the recipient didn't receive the money. Can you please refund it?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get the OTP for my transaction. Can you resend it?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the latest version of NovaPay that's compatible with my phone?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made an accidental double payment for my rent can I get a refund for one of them please?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please send me the invoice for my NovaPay Pro 499 plan for the last quarter?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I know if I'm eligible for NovaPay Plus 199 plan? I wanna upgrade from the free version", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund for a cancelled transaction. It's been 10 days and I haven't heard back from NovaPay.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My credit card is being charged the wrong amount for NovaPay Pro. Can you help me get this corrected?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My transaction was cancelled but the refund hasn't been credited back to my account yet.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Plus but I don't even use the premium features. Can I downgrade to the free plan?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged 199 for NovaPay Plus but I don't use the extra features", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with my loan repayment. The schedule is not clear", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI for the personal loan is being deducted twice every month, please help me with this", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to download my invoice for last month's payments but the link isn't working.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was expecting a refund for a cancelled transaction but I haven't received it yet. Can you help?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "You've charged me for NovaPay Pro but I'm still using the basic features", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my refund for a disputed transaction. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get the OTP for my transaction. Can you help me with this? It's urgent", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with EMI deduction error. It's been 3 days and it's still not resolved", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from a disputed transaction that was resolved in my favor. It's been over a week, can you please help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long. I need the money back ASAP. Please look into this", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm getting a 'technical error' when trying to log in, can you help me resolve this?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't receive my invoice for this month. Can you please send it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer through NovaPay failed but my account was debited. I need a refund ASAP.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What are the benefits of upgrading to NovaPay Pro 499 plan? Is it worth the extra cost?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my payment method for NovaPay Plus. How can I do that?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for my utility bill. Can you please help me get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last purchase, but I haven't received it yet. Can you help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with face recognition on NovaPay app. Says it can't detect my face", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What is the due date for my next loan repayment?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but the transaction was declined and my account was still debited. I need a refund immediately", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "EMI deduction failed 3 times, my bank account is being charged multiple times for the same payment, please help asap", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment is overdue and I'm being charged a penalty. Can you waive the fee?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I made a payment through NovaPay but the recipient never received it. Can you help me get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "can you tell me the minimum os version required to run novapay app?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please explain the charges on my NovaPay invoice for the last month?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the billing cycle for my NovaPay Plus subscription?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I view my EMI payment history for the last year in NovaPay app?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get cashback on my last purchase but it's not showing up in my account. Can you check on this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can I get a refund for a failed UPI transfer through NovaPay? The money was debited from my account.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having issues with biometric login on nova pay app", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps crashing on my phone, I'm using the latest iOS version, please help ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund for a payment that was made in error? The recipient is not responding to my messages", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app freezes whenever I try to download my statement", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need to change my loan repayment schedule. Can I do that through the app?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong transfer using NovaPay and the recipient is not responding. Can I get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is all wrong. Can you please fix it ASAP?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I enable fingerprint login on NovaPay? I don't see the option", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged for NovaPay Plus but I never signed up for it. Can I get a refund?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think there's an error with my EMI deduction. Can you please help me?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I want to know how the interest is calculated on my loan. The amount seems too high.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't authorize the 199 charge for NovaPay Plus. Please refund it ASAP.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is saying my fingerprint is not recognized. It was working fine yesterday", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment through NovaPay but the recipient didn't receive it. Can you help me get a refund?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My UPI transfer using NovaPay failed and now my account is debited. I need this resolved ASAP so I can pay my bills", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't download my bank statement. Says I don't have permission", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my invoice for last month's transactions?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Interest charged on my loan is incorrect. Please rectify this immediately", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app keeps crashing whenever I try to check my balance, please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, I used NovaPay for a transaction but the merchant is saying they never received the payment. Can you help resolve this issue?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is showing incorrect dates. Can you please update the schedule ASAP?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm still waiting for my refund from last week. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is crashing every time I try to open it. Can you please fix this ASAP?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer using NovaPay but the recipient didn't receive the money and it's been debited from my account. I need help urgently.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm seeing an extra charge of 199 on my statement. What's this for?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to reset my password but the OTP is not being sent to my phone. This is urgent", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The refund for my transaction is taking too long. I need the money back as soon as possible", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment using NovaPay. Can you please refund one of the payments?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "URGENT: can't access my account because I'm not receiving the OTP. Need help ASAP", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't log in to NovaPay, says my account is locked, how do I unlock it?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please refund my money it's been a week since I requested it", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I download my invoices from NovaPay?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for a loan repayment that I already made. Can you look into this and refund the extra charge?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is not responding, I have to make a payment urgently", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What are the benefits of upgrading to NovaPay Pro 499?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How long does it take to get a refund for a wrong transaction?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I accidentally paid for something twice using NovaPay. Can you please refund the extra amount? This is urgent", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment using NovaPay and I need a refund for the extra amount. Can you please help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'd like to request a refund for a purchase that didn't go through but my account was still charged.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updated on the app. Can someone please update it manually?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not getting the OTP and I need to make a payment now. This is urgent", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with the app, it won't let me log in and says my account is locked", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app isn't recognizing my face ID. Used to work fine. What's changed?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made an extra payment by mistake. Can I get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was promised a refund but it's been a while and I haven't received it. What's the status?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app biometric login issue", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "cant seem to get fingerprint to work on novapay", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App keeps freezing when I try to make a payment. Fix this please!", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund for a wrong transaction? I'm not sure what happened.", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The seller hasn't shipped my product and it's been a month. I want a full refund now", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Getting an error when trying to login to NovaPay app, what could be the issue?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I disputed a transaction a few days ago and I'm still waiting for the refund. Can you please look into this?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I didn't get my cashback for a purchase I made last week can you look into it?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app isn't compatible with my new phone's OS. What are my options?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need my EMI deduction error fixed ASAP. It's been 3 days and my account is still showing pending payments.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is taking too long. Can someone please look into this and help me?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay compatible with the new Android version?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you send me a detailed breakdown of my billing statement?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not sure what I'm being charged for. Can you explain my invoice to me?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you waive the interest for this month? I'm facing financial difficulties", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain how the EMI deductions work for my loan? I'm a bit confused", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for a transaction. Can you please refund the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is crashing every time I try to view my account balance. Help me fix this", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The merchant has agreed to refund me but I haven't received the amount in my NovaPay account yet.", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the point of NovaPay Plus 199? I'm not getting any benefits", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment using NovaPay but it failed and my money was debited. Can you please help me with the refund process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for a purchase through NovaPay. Can I get a refund for one of the charges?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, my EMI for the credit card got deducted twice this month. Can you look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please clarify the premium plan charges for NovaPay Plus and Pro? I'm confused between the two plans.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please help me with a refund for a transaction that didn't go through?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a payment of 1000 rupees to a merchant but the item was not delivered. I want a refund.", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I view my loan repayment schedule on the NovaPay app?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm experiencing issues with a refund that's been pending for too long. I need assistance", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What are the minimum system requirements for running NovaPay app smoothly?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, I'm having trouble logging in to the NovaPay app. It says my password is incorrect, but I know I'm entering it right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I just got an invoice for my NovaPay Pro subscription but it says I owe 600. I thought it was 499 per month?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with understanding my invoice. Can you please explain the different charges and fees?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why am I being charged 499 for NovaPay Pro? I only signed up for the free version.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hey, having some trouble logging into NovaPay. Keeps saying invalid credentials", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "i cant download my statement, says error occurred", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been locked out of my account for 24 hours. When can I expect to get access back?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you help me with my loan repayment schedule? I want to pay it off early", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm having trouble with the app. It says I need to update but the update isn't working. Please help", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was promised a cashback but it's not showing up in my account can you please help", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How is the interest calculated for my loan? I think there is some mistake.", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app crashing on launch", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Why am I being charged interest on my credit card even when I paid the full amount on time?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI deduction is incorrect. It's been happening for 2 months now. Fix it", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Is NovaPay compatible with iOS 15? I just updated my phone and the app is not working.", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My refund is pending for over 2 weeks. I need it back as soon as possible. This is really frustrating.", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help with my loan repayment schedule. Can I get an invoice for my upcoming payments?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm not receiving the OTP for my transaction. This is really urgent as I need to make a payment now", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I have a disputed transaction on my account. Can you look into it and refund me if necessary?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My account was debited twice for the same transaction. I need a refund for the duplicate transaction", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I think there's an error in my interest calculation. Can you look into this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "cant login to novapay app its saying my account is locked", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "URGENT: I made a UPI transfer through NovaPay and the money was debited but the recipient didn't receive it. I need a refund now", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged twice for my premium plan. Can you refund one of the charges?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a wrong payment using NovaPay. Can I get a refund please?", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to download my statement from NovaPay for hours but it won't work", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to my NovaPay app. Keeps saying incorrect password but I know its right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "How do I cancel my NovaPay Pro subscription and get a refund for the remaining period?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging into my NovaPay app. Says my credentials are wrong but I know I'm using the right password", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a double payment for my electricity bill using NovaPay, can you please help me get a refund for the extra amount?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can't download my statement. The app says it's unavailable at the moment", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app crashing whenever i try to check my balance", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Hi, my fingerprint isn't working on the app. Tried restarting phone but still nothing", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I made a UPI transfer through NovaPay but the money was debited from my account and the recipient didn't receive it. Can you help?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for a refund for a cancelled order. Can you please update me on the status?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've updated NovaPay and now the app won't launch, what can I do?", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm waiting for a refund for a merchant issue but it's taking too long. Can you expedite the process?", "output": "{\"category\": \"refund\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need my NovaPay invoice for last quarter. Can you please provide it?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Urgent: My EMI deduction is wrong this month. Can someone look into this ASAP?", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I got an invoice from NovaPay but the amount seems incorrect. Can you help me understand the charges?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My loan repayment schedule is not updated in the app, can you please look into this?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "having trouble logging in to nova pay on my new phone", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with statement download. Its not working", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was charged 499 for NovaPay Pro but I don't see any extra benefits. What's going on?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I need help understanding my loan repayment invoice. Can someone walk me through it?", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging in to NovaPay, says my credentials are incorrect but I know they're right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please provide me with a detailed breakdown of my premium plan charges? I want to know where my money is going.", "output": "{\"category\": \"billing\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I've been trying to download my statement for hours but it just won't work. Very frustrating", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Failed UPI transfer but amount debited from my account. Refund urgently needed", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "novapay app not sending notifications. please resolve", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "My EMI is due today and I haven't received any payment reminder", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to get a cashback of 10% on my last transaction but it's not showing up in my account. Help!", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "App is crashing every time I try to check my balance. This is ridiculous", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having trouble logging into NovaPay app, keeps saying incorrect password but I know its right", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The cashback I was promised hasn't been credited to my account yet. Can you help me with this?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm being charged for NovaPay Pro but I don't see any premium features. This is ridiculous", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I was supposed to receive cashback but it's not showing in my account. Can you look into it?", "output": "{\"category\": \"refund\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app is crashing on my tablet. Can you help me resolve this issue?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What's the latest supported OS version for NovaPay? My phone is outdated", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "biometric login is not working on my new phone", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Need help with NovaPay, not receiving OTP, tried changing SIM but still not getting it", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I just checked my statement, there's an extra charge of 199 for NovaPay Plus, never subscribed, can you look into it?", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with the app, it's not responding, can you please check?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you tell me what to do if the NovaPay app is not responding?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "NovaPay app crashes every time I try to check my balance. Help?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "What are the minimum system requirements for NovaPay? Want to make sure my device is compatible", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "why does novapay require location services to be on?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"neutral\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The app freezes whenever I try to make a payment, please help", "output": "{\"category\": \"technical\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you please expedite my refund? It's been too long and I really need the money back", "output": "{\"category\": \"refund\", \"urgency\": \"high\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Having issues with two-factor authentication, can't log in", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "The NovaPay app is showing an incorrect balance in my account. I've already notified my bank but they say it's a NovaPay issue.", "output": "{\"category\": \"billing\", \"urgency\": \"high\", \"sentiment\": \"angry\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "any tips on how to resolve fingerprint issue on novapay?", "output": "{\"category\": \"technical\", \"urgency\": \"low\", \"sentiment\": \"calm\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "I'm trying to log in but it says my account is locked. What do I do?", "output": "{\"category\": \"technical\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}
{"instruction": "Classify the following customer query and extract urgency and sentiment", "input": "Can you explain the interest charges on my loan I think there is an error", "output": "{\"category\": \"billing\", \"urgency\": \"medium\", \"sentiment\": \"frustrated\"}"}