data/documents/return_policy.md

Return Policy

General Return Policy

At Olist, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund.

Return Windows by Category

• Electronics and Computers: 7-day return window from delivery date
• Books, Media, and Software: 14-day return window
• Clothing and Fashion: 30-day return window
• Furniture and Home Goods: 30-day return window
• Health and Beauty Products: 15-day return window (unopened only)

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods (food, flowers)
• Intimate apparel and swimwear (if opened)
• Digital downloads and gift cards
• Items marked as "final sale"

Return Process

1. Log into your account and navigate to "My Orders"
2. Select the order you wish to return
3. Click "Request Return" and select the reason
4. Print the prepaid return label
5. Package the item securely with all original packaging
6. Drop off at any authorized shipping location

Refund Timeline

• Refunds are processed within 5-7 business days after we receive your return
• The refund will be credited to your original payment method
• For credit card payments, it may take an additional 3-5 business days for the credit to appear
• For boleto payments, you'll receive a bank transfer within 10 business days

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a free return pickup and expedite your refund or replacement.

Seller-Specific Policies

Some sellers may have more restrictive return policies. Always check the product page for seller-specific terms before purchasing.