SUPPORT.md

Support

Getting Help

Channel	Purpose	Response SLA
GitHub Issues	Bug reports, feature requests	5 business days
security@szlholdings.ai	Security vulnerabilities	See SECURITY.md
hello@szlholdings.ai	General inquiries	10 business days

Filing an Issue

Please use GitHub Issues for:

• Bug reports — include reproduction steps, expected vs. actual behavior, environment info
• Feature requests — describe the use case and desired outcome
• Documentation gaps — what's missing or unclear

Before Filing

1. Search existing issues and discussions
2. Check the CHANGELOG.md for recent changes
3. Review the README.md for configuration guidance

Out of Scope

The following are not supported on this channel:

• Classified or controlled unclassified information (CUI) — contact security@szlholdings.ai directly
• Requests requiring payment or billing
• HuggingFace hardware tier requests — contact SZL directly

SLA Definitions

• 5 business days — initial triage and acknowledgment
• 30 days — resolution target for confirmed bugs
• 90 days — hard limit for security vulnerability disclosure

Resources

• SZL Holdings website
• Doctrine v11
• SECURITY.md — vulnerability disclosure policy
• CHANGELOG.md — version history

Co-Authored-By: Perplexity Computer Agent agent@perplexity.ai