README.md

metadata

title: IT Ticket Classifier
emoji: 🎫
colorFrom: green
colorTo: blue
sdk: gradio
sdk_version: 4.44.0
app_file: app.py
pinned: false
license: mit

IT Service Desk Ticket Classifier

Classify IT support tickets into 12 categories using DistilBERT.

Categories

• Access Management, Backup, Database, Email
• General Inquiry, Hardware, Network, Other
• Printing, Security, Software, Storage

Model

• Base: DistilBERT (distilbert-base-uncased)
• Training: 5,760 IT support tickets
• Architecture: DistilBERT + Classifier head