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Download data/eval_v2/docs/it-helpdesk.md from WickTech/lumen-rag: direct link, hf CLI and curl.
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- Download file 409 Bytes
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https://huggingface.co/spaces/WickTech/lumen-rag/resolve/main/data/eval_v2/docs/it-helpdesk.md
- Command line
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hf download hf://spaces/WickTech/lumen-rag/data/eval_v2/docs/it-helpdesk.md
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curl -L -o it-helpdesk.md https://huggingface.co/spaces/WickTech/lumen-rag/resolve/main/data/eval_v2/docs/it-helpdesk.md
409 Bytes
A newer version of the Gradio SDK is available: 6.30.0
IT helpdesk
The IT helpdesk answers tickets from 08:00 to 18:00 CET on weekdays through the portal or chat. Password resets and access problems have a response target of 30 minutes, while hardware requests have a target of 2 business days. Outside those hours, urgent problems with production access go to the on-call engineer. Staff should not ask colleagues to share their accounts to get around a delay.