| <!DOCTYPE html> |
| <html lang="en"> |
| <head> |
| <meta charset="UTF-8"> |
| <meta name="viewport" content="width=device-width, initial-scale=1.0"> |
| <title>View Ticket</title> |
| <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet"> |
| <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.10.0/font/bootstrap-icons.css"> |
| <style> |
| .sidebar { |
| min-height: 100vh; |
| background-color: |
| color: white; |
| } |
| .sidebar-link { |
| color: rgba(255, 255, 255, 0.75); |
| text-decoration: none; |
| display: block; |
| padding: 10px 15px; |
| border-radius: 5px; |
| margin-bottom: 5px; |
| } |
| .sidebar-link:hover, .sidebar-link.active { |
| color: white; |
| background-color: |
| } |
| .ticket-header { |
| border-bottom: 1px solid |
| padding-bottom: 15px; |
| margin-bottom: 20px; |
| } |
| .response-card { |
| border-left: 4px solid |
| margin-bottom: 20px; |
| } |
| .staff-response { |
| border-left-color: |
| } |
| </style> |
| </head> |
| <body> |
| <div class="container-fluid"> |
| <div class="row"> |
| <!-- Sidebar --> |
| <div class="col-md-3 col-lg-2 d-md-block sidebar collapse bg-dark"> |
| <div class="position-sticky pt-3"> |
| <div class="text-center mb-4"> |
| <h4>SupportHub Admin</h4> |
| <p class="text-muted">Welcome, <?php echo htmlspecialchars($_SESSION['username']); ?></p> |
| </div> |
| |
| <ul class="nav flex-column"> |
| <li> |
| <a href="dashboard.php" class="sidebar-link"> |
| <i class="bi bi-speedometer2 me-2"></i> Dashboard |
| </a> |
| </li> |
| <li> |
| <a href="tickets.php" class="sidebar-link active"> |
| <i class="bi bi-ticket-detailed me-2"></i> Tickets |
| </a> |
| </li> |
| <li> |
| <a href="staff.php" class="sidebar-link"> |
| <i class="bi bi-people me-2"></i> Staff |
| </a> |
| </li> |
| <li> |
| <a href="reports.php" class="sidebar-link"> |
| <i class="bi bi-graph-up me-2"></i> Reports |
| </a> |
| </li> |
| <li> |
| <a href="settings.php" class="sidebar-link"> |
| <i class="bi bi-gear me-2"></i> Settings |
| </a> |
| </li> |
| <li class="mt-4"> |
| <a href="../logout.php" class="sidebar-link text-danger"> |
| <i class="bi bi-box-arrow-right me-2"></i> Logout |
| </a> |
| </li> |
| </ul> |
| </div> |
| </div> |
| |
| <!-- Main Content --> |
| <main class="col-md-9 ms-sm-auto col-lg-10 px-md-4 py-4"> |
| <div class="d-flex justify-content-between flex-wrap flex-md-nowrap align-items-center pt-3 pb-2 mb-3 border-bottom"> |
| <h1 class="h2">View Ticket</h1> |
| <div class="btn-toolbar mb-2 mb-md-0"> |
| <a href="tickets.php" class="btn btn-sm btn-outline-secondary"> |
| <i class="bi bi-arrow-left"></i> Back to Tickets |
| </a> |
| </div> |
| </div> |
| |
| <!-- Ticket Details --> |
| <div class="card mb-4"> |
| <div class="card-body"> |
| <div class="ticket-header"> |
| <div class="d-flex justify-content-between align-items-center mb-3"> |
| <h3 class="mb-0">Ticket #<?php echo htmlspecialchars($ticket['ticket_id']); ?></h3> |
| <span class="badge |
| <?php |
| switch ($ticket['status']) { |
| case 'Open': echo 'bg-danger'; break; |
| case 'In Progress': echo 'bg-warning text-dark'; break; |
| case 'Resolved': echo 'bg-success'; break; |
| case 'Closed': echo 'bg-secondary'; break; |
| } |
| ?>"> |
| <?php echo htmlspecialchars($ticket['status']); ?> |
| </span> |
| </div> |
| |
| <div class="row"> |
| <div class="col-md-6"> |
| <p class="mb-1"><strong>Subject:</strong> <?php echo htmlspecialchars($ticket['subject']); ?></p> |
| <p class="mb-1"><strong>Priority:</strong> <?php echo htmlspecialchars($ticket['priority']); ?></p> |
| </div> |
| <div class="col-md-6"> |
| <p class="mb-1"><strong>Created:</strong> <?php echo date('M d, Y H:i', strtotime($ticket['created_at'])); ?></p> |
| <?php if ($ticket['updated_at']): ?> |
| <p class="mb-1"><strong>Last updated:</strong> <?php echo date('M d, Y H:i', strtotime($ticket['updated_at'])); ?></p> |
| <?php endif; ?> |
| </div> |
| </div> |
| </div> |
| |
| <div class="mb-4"> |
| <h5>Description</h5> |
| <div class="bg-light p-3 rounded"> |
| <?php echo nl2br(htmlspecialchars($ticket['description'])); ?> |
| </div> |
| </div> |
| |
| <div class="row"> |
| <div class="col-md-6"> |
| <h5>Customer Details</h5> |
| <ul class="list-unstyled"> |
| <li><strong>Name:</strong> <?php echo htmlspecialchars($ticket['name']); ?></li> |
| <li><strong>Email:</strong> <?php echo htmlspecialchars($ticket['email']); ?></li> |
| </ul> |
| </div> |
| <div class="col-md-6"> |
| <h5>Ticket Actions</h5> |
| <div class="btn-group"> |
| <button class="btn btn-primary" data-bs-toggle="modal" data-bs-target=" |
| <i class="bi bi-reply"></i> Add Response |
| </button> |
| <a href="edit-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-secondary"> |
| <i class="bi bi-pencil"></i> Edit |
| </a> |
| <a href="delete-ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-danger"> |
| <i class="bi bi-trash"></i> Delete |
| </a> |
| </div> |
| </div> |
| </div> |
| </div> |
| </div> |
| |
| <!-- Responses Section --> |
| <h4 class="mb-3">Responses</h4> |
| |
| <?php if (mysqli_num_rows($responses) > 0): ?> |
| <?php while ($response = mysqli_fetch_assoc($responses)): ?> |
| <div class="card response-card <?php echo ($response['is_staff'] == 1) ? 'staff-response' : ''; ?>"> |
| <div class="card-body"> |
| <div class="d-flex justify-content-between mb-2"> |
| <strong> |
| <?php echo ($response['is_staff'] == 1) ? 'Staff Response' : 'Customer Response'; ?> |
| </strong> |
| <small class="text-muted"> |
| <?php echo date('M d, Y H:i', strtotime($response['created_at'])); ?> |
| </small> |
| </div> |
| <p><?php echo nl2br(htmlspecialchars($response['message'])); ?></p> |
| </div> |
| </div> |
| <?php endwhile; ?> |
| <?php else: ?> |
| <div class="alert alert-info"> |
| No responses yet. Be the first to respond to this ticket. |
| </div> |
| <?php endif; ?> |
| </main> |
| </div> |
| </div> |
| |
| <!-- Response Modal --> |
| <div class="modal fade" id="responseModal" tabindex="-1" aria-labelledby="responseModalLabel" aria-hidden="true"> |
| <div class="modal-dialog"> |
| <div class="modal-content"> |
| <div class="modal-header"> |
| <h5 class="modal-title" id="responseModalLabel">Add Response</h5> |
| <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> |
| </div> |
| <form method="POST" action="add-response.php"> |
| <div class="modal-body"> |
| <input type="hidden" name="ticket_id" value="<?php echo $ticket['id']; ?>"> |
| <div class="mb-3"> |
| <label for="responseMessage" class="form-label">Message</label> |
| <textarea class="form-control" id="responseMessage" name="message" rows="5" required></textarea> |
| </div> |
| <div class="mb-3"> |
| <label for="responseStatus" class="form-label">Update Status</label> |
| <select class="form-select" id="responseStatus" name="status"> |
| <option value="">Keep current status</option> |
| <option value="Open">Open</option> |
| <option value="In Progress">In Progress</option> |
| <option value="Resolved">Resolved</option> |
| <option value="Closed">Closed</option> |
| </select> |
| </div> |
| </div> |
| <div class="modal-footer"> |
| <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Close</button> |
| <button type="submit" class="btn btn-primary">Submit Response</button> |
| </div> |
| </form> |
| </div> |
| </div> |
| </div> |
| |
| <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script> |
| </body> |
| </html> |
| |
