tasks/TASKS.md

Task Details

easy_password_reset

Objective: resolve a lockout request safely. Success signals:

• Read the target ticket.
• Classify as priority=medium, category=account, needs_escalation=False.
• Draft reply mentions reset link and security confirmation.
• Resolve correct ticket.

medium_billing_dispute

Objective: handle duplicate charge dispute with refund communication. Success signals:

• Read T-2001 and context T-2002.
• Classify as priority=high, category=billing, needs_escalation=False.
• Reply references duplicate charge, refund, invoice, and 3-5 business days.
• Resolve T-2001.

hard_outage_incident

Objective: process potential incident/outage with escalation and careful external comms. Success signals:

• Read T-3001, T-3002, T-3003 context.
• Classify as priority=urgent, category=technical, needs_escalation=True.
• Reply includes incident acknowledgement, active investigation, status page updates, escalation.
• Resolve T-3001.

easy_trial_extension

Objective: handle a straightforward trial extension request with renewal guidance. Success signals:

• Read T-4001.
• Classify as priority=low, category=general, needs_escalation=False.
• Reply references trial extension, eligibility, billing settings, and next renewal.
• Resolve T-4001.

medium_abuse_phishing

Objective: triage a phishing report with abuse-policy context and escalation. Success signals:

• Read T-5001 and context T-5002.
• Classify as priority=high, category=abuse, needs_escalation=True.
• Reply references phishing, abuse team, evidence preservation, and blocked indicators.
• Resolve T-5001.

hard_privacy_deletion

Objective: process a destructive privacy deletion request with verification and policy context. Success signals:

• Read T-6001, T-6002, T-6003 context.
• Classify as priority=high, category=account, needs_escalation=True.
• Reply references data deletion, identity verification, privacy team routing, and a 30 days timeline.
• Resolve T-6001.