docs/PRD.md

PRD: Forward-Deployed AI Simulation

Full PRD is in the project root PDF. This is the reference summary.

See: Forward-Deployed AI Simulation PRD：从脏数据到系统抽象的 Distyl 风格交付.pdf

Key Decisions

• System > Model: Evaluation, guardrails, audit trails, and feedback loops are first-class, not afterthoughts.
• AI boundaries explicit: AI suitability matrix defines what AI does, what it doesn't, and where human review is mandatory.
• No auto-reply: AI never sends customer-facing messages or commits SLA promises.
• Evidence required: Every structured output must cite source text. Unsupported claims are flagged.
• Case bundles as delivery unit: 20-40 bundles simulating real customer/incident chains.
• Abstraction after usage: Reusable modules are extracted from what was actually built and measured.