Add note about support channels

README.md

@@ -13,3 +13,12 @@ pinned: false
 
 [ECMWF](https://www.ecmwf.int) is the European Centre for Medium-Range Weather Forecasts.
 
+> [!NOTE]
+> Thank you for your interest in ECMWF's Machine learning models!
+> 
+> To access support, please reach out using our official channels:
+> - The [ECMWF User Forum](https://forum.ecmwf.int/) is our platform for community engagement. If you have questions or encounter issues which are not covered by our documentation <link> please refer to our user forum in the first instance. We encourage users to ask questions and share their experiences with other users. AIFS discussions can be found by selecting the ‘AIFS, IFS and OpenIFS’ category.
+> - The [ECMWF Support Portal](https://forum.ecmwf.int/) is our ticketing platform. If your enquiry is for a more specific matter, for example, licensing enquiries or issues using ECMWF computing facilities, you can raise a ticket to receive support by ECMWF staff.
+>
+> If you spot an issue that is specific to our entries on HuggingFace, you may raise an issue through HuggingFace discussions. However, please note that we do not guarantee support through HuggingFace.
+