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Design a mobile-friendly WeChat mini program page named "客服工作台", used by customer support staff to manage smart home service for high-end homeowners. Page layout: 1. Header: - Greeting: "欢迎，张敏客服 | 当前服务家庭：王先生（华远九都汇）" 2. Section: 家庭知识管理 - Info card showing: - Total knowledge entries: 21 - New this month: 4 - Button: [设置知识] - Purpose: Add/edit product instructions (e.g., for washing machine, AC) 3. Section: AI未能回答的问题 - List of unresolved questions from AI assistant - Each item shows: - Question text: "洗衣机一直报警怎么办？" - Time, user name - Action buttons: [查看详情] [我来回答] [转工单] 4. Section: 工单处理 - Card list of business tasks from Q&A or service modules - Each card includes: - 工单编号 - 来源（问答/预约） - 状态：待处理 / 已完成 - 操作按钮：查看 / 完成 / 转派 5. Optional bottom nav bar: - Icons for "知识" "问题" "工单" "我的" Style: - Clean white background, warm accents (gold or blue) - Card layout with rounded corners, soft shadows - Clear modular separation - Mobile-first responsive design - Initial Deployment
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