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| spec_version: 1 | |
| name: customer_support_env | |
| type: space | |
| runtime: fastapi | |
| app: server.app:app | |
| port: 7860 | |
| metadata: | |
| description: "AI-Powered Customer Support Ticket Resolution Environment for training agents to handle real customer issues" | |
| version: "1.0.0" | |
| author: "OpenEnv Hackathon Team" | |
| tags: | |
| - openenv | |
| - customer-support | |
| - nlp | |
| - reinforcement-learning | |
| tasks: | |
| - id: easy_faq | |
| name: "Simple FAQ Resolution" | |
| description: "Handle basic customer FAQs like order status, return policy, shipping info" | |
| difficulty: easy | |
| - id: medium_refund | |
| name: "Conditional Refund Processing" | |
| description: "Process refund requests with policy conditions, eligibility checks, and partial refund logic" | |
| difficulty: medium | |
| - id: hard_escalation | |
| name: "Complex Complaint Escalation" | |
| description: "Handle angry customers with multi-step issues requiring empathy, logic, and resolution strategy" | |
| difficulty: hard | |