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| { | |
| "081138833275": { | |
| "Customer Profile": { | |
| "name": "Bambang Lestari", | |
| "phone_number": "081138833275", | |
| "email": "bambang.lestari853@example.com", | |
| "age": 33, | |
| "city": "Surabaya", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Micro", | |
| "monthly_data_usage_gb": 28.92, | |
| "monthly_call_minutes": 867, | |
| "monthly_sms_count": 179, | |
| "join_date": "2022-08-31", | |
| "roaming_option": "Roaming Promo", | |
| "entertainment_service": "Musica.TI", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "Call", | |
| "duration": 1352, | |
| "international": true, | |
| "timestamp": "2022-09-06 18:32:42", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 103000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2022-10-16 01:41:20", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 186000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2022-10-18 13:22:37", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 128, | |
| "international": false, | |
| "timestamp": "2022-10-26 18:54:43", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 11, | |
| "international": false, | |
| "timestamp": "2022-11-27 12:35:39", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2022-12-09 00:42:49", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1172, | |
| "international": false, | |
| "timestamp": "2022-12-21 13:06:46", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 24, | |
| "timestamp": "2022-12-29 12:13:09", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1715, | |
| "international": false, | |
| "timestamp": "2023-01-02 09:55:09", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 82000.0, | |
| "timestamp": "2023-01-11 11:13:42", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.8.9", | |
| "timestamp": "2023-01-13 17:05:04", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 70.05, | |
| "app_category": "Gaming", | |
| "timestamp": "2023-01-26 11:42:13", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 430000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-01-28 20:20:15", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 427000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-02-03 07:10:23", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1608, | |
| "international": true, | |
| "timestamp": "2023-03-03 20:19:42", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 108000.0, | |
| "timestamp": "2023-03-26 04:50:35", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.5.0", | |
| "timestamp": "2023-03-27 22:27:13", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 4, | |
| "timestamp": "2023-04-28 14:56:16", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 65.1, | |
| "app_category": "Browsing", | |
| "timestamp": "2023-05-10 16:04:46", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 91, | |
| "international": false, | |
| "timestamp": "2023-06-22 19:33:59", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 13000.0, | |
| "timestamp": "2023-07-04 01:08:03", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 379000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2023-07-07 18:02:42", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 7, | |
| "timestamp": "2023-08-29 10:41:53", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 92000.0, | |
| "timestamp": "2023-09-04 22:31:58", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 783, | |
| "international": false, | |
| "timestamp": "2023-09-08 04:55:34", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 20, | |
| "timestamp": "2023-10-09 06:34:50", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 91, | |
| "international": false, | |
| "timestamp": "2023-10-09 14:19:15", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 264000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-11-11 14:38:36", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2023-11-12 02:26:38", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 647, | |
| "international": false, | |
| "timestamp": "2023-11-16 13:59:18", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 199000.0, | |
| "timestamp": "2023-12-12 22:43:19", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 32000.0, | |
| "timestamp": "2023-12-22 02:09:42", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2023-12-24 18:56:23", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 127, | |
| "international": false, | |
| "timestamp": "2024-01-03 18:36:06", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 279.0, | |
| "app_category": "Social Media", | |
| "timestamp": "2024-01-22 01:31:55", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2024-01-29 22:12:31", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2024-02-08 22:46:03", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 129000.0, | |
| "timestamp": "2024-02-11 18:40:47", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 10, | |
| "timestamp": "2024-02-28 07:21:13", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 14, | |
| "international": false, | |
| "timestamp": "2024-03-01 00:12:59", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 842, | |
| "international": false, | |
| "timestamp": "2024-03-16 08:47:46", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 4, | |
| "timestamp": "2024-03-19 16:21:21", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 149, | |
| "international": false, | |
| "timestamp": "2024-04-06 08:20:39", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 33, | |
| "timestamp": "2024-04-11 07:14:06", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 16000.0, | |
| "timestamp": "2024-04-17 20:43:05", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2024-04-23 01:19:20", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 139000.0, | |
| "timestamp": "2024-04-28 12:10:38", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 291000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2024-05-11 03:57:51", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 78.22, | |
| "app_category": "Streaming", | |
| "timestamp": "2024-05-29 03:34:24", | |
| "customer_phone": "081138833275" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 142, | |
| "international": false, | |
| "timestamp": "2024-06-30 13:33:12", | |
| "customer_phone": "081138833275" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.4771232890812637, | |
| "upsell_likelihood": 0.22417765030225775, | |
| "cross_sell_likelihood": 0.8797877781871567, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 1, | |
| "loyalty_program_engagement": 0.45357109373696, | |
| "new_feature_adoption": 0.0691058712290525, | |
| "customer_lifetime_value": 0.3745339474471022, | |
| "customer_phone": "081138833275" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081138833275", | |
| "recommendations": [ | |
| "NightOwl", | |
| "SMSFrenzy", | |
| "ReferralBonus", | |
| "DigitalLifestyle", | |
| "TravelConnect" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081138833275", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-28 18:54:25", | |
| "speaker": "customer", | |
| "message": "My internet seems slow lately. I'm always running out of data." | |
| }, | |
| { | |
| "timestamp": "2024-06-28 18:59:25", | |
| "speaker": "agent", | |
| "message": "I see you're a heavy data user. We have a new unlimited plan that might be perfect for you." | |
| }, | |
| { | |
| "timestamp": "2024-06-28 19:02:25", | |
| "speaker": "customer", | |
| "message": "Unlimited data sounds great! How much does it cost?" | |
| }, | |
| { | |
| "timestamp": "2024-06-28 19:04:25", | |
| "speaker": "agent", | |
| "message": "It's only 20% more than your current plan. Shall I walk you through the benefits?" | |
| } | |
| ] | |
| } | |
| }, | |
| "081226808748": { | |
| "Customer Profile": { | |
| "name": "Bambang Susanto", | |
| "phone_number": "081226808748", | |
| "email": "bambang.susanto462@example.com", | |
| "age": 40, | |
| "city": "Depok", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Nano", | |
| "monthly_data_usage_gb": 1.68, | |
| "monthly_call_minutes": 880, | |
| "monthly_sms_count": 278, | |
| "join_date": "2020-09-29", | |
| "roaming_option": "Roaming Tips", | |
| "entertainment_service": "Musica.TI", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 184000.0, | |
| "timestamp": "2020-10-07 22:44:24", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 157.72, | |
| "app_category": "Browsing", | |
| "timestamp": "2020-11-13 05:28:13", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 393.73, | |
| "app_category": "Browsing", | |
| "timestamp": "2020-12-08 14:36:00", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 293.57, | |
| "app_category": "Gaming", | |
| "timestamp": "2021-01-01 19:59:00", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 45000.0, | |
| "timestamp": "2021-01-26 12:05:53", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 250, | |
| "international": false, | |
| "timestamp": "2021-02-02 05:30:35", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 37000.0, | |
| "timestamp": "2021-02-05 05:08:25", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 42, | |
| "international": true, | |
| "timestamp": "2021-03-02 01:58:16", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "School/University", | |
| "timestamp": "2021-03-06 07:12:29", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 56, | |
| "timestamp": "2021-04-21 12:16:09", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 29, | |
| "international": false, | |
| "timestamp": "2021-04-28 12:27:27", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 320, | |
| "international": false, | |
| "timestamp": "2021-05-02 19:14:56", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 39, | |
| "timestamp": "2021-06-19 01:25:42", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 82, | |
| "international": false, | |
| "timestamp": "2021-08-13 04:25:51", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 98.91, | |
| "app_category": "Other", | |
| "timestamp": "2021-09-13 20:16:08", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 25, | |
| "timestamp": "2021-09-24 04:04:18", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2021-10-12 06:42:10", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.6.3", | |
| "timestamp": "2021-10-17 20:39:08", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "5.7.0", | |
| "timestamp": "2021-10-30 06:22:00", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 7, | |
| "timestamp": "2021-11-29 18:12:47", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.4.4", | |
| "timestamp": "2021-12-06 21:15:15", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 59, | |
| "international": false, | |
| "timestamp": "2021-12-16 20:40:36", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "5.3.6", | |
| "timestamp": "2021-12-18 02:27:22", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.5.7", | |
| "timestamp": "2021-12-20 05:28:04", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2022-03-08 04:11:48", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.7.8", | |
| "timestamp": "2022-03-12 05:26:57", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 81, | |
| "international": false, | |
| "timestamp": "2022-04-26 03:25:21", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2022-05-21 00:38:57", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1110, | |
| "international": false, | |
| "timestamp": "2022-06-10 18:12:12", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 297.67, | |
| "app_category": "Browsing", | |
| "timestamp": "2022-08-05 00:13:29", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1459, | |
| "international": false, | |
| "timestamp": "2022-08-22 13:45:54", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2022-09-09 04:40:23", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 63.78, | |
| "app_category": "Streaming", | |
| "timestamp": "2022-09-30 14:51:04", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "4.9.7", | |
| "timestamp": "2022-12-16 05:18:47", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2022-12-20 13:12:34", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 361.35, | |
| "app_category": "Gaming", | |
| "timestamp": "2022-12-31 18:55:36", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 58, | |
| "timestamp": "2023-02-04 00:45:50", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 103.91, | |
| "app_category": "Other", | |
| "timestamp": "2023-03-20 22:41:13", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 17, | |
| "international": false, | |
| "timestamp": "2023-05-07 13:40:22", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 77000.0, | |
| "timestamp": "2023-05-16 00:21:30", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 336, | |
| "international": false, | |
| "timestamp": "2023-07-11 01:10:01", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 9, | |
| "international": false, | |
| "timestamp": "2023-07-23 10:54:30", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 114.8, | |
| "app_category": "Browsing", | |
| "timestamp": "2023-10-29 03:51:23", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 204.44, | |
| "app_category": "Other", | |
| "timestamp": "2023-12-07 06:50:06", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2024-01-02 14:38:31", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 409000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2024-01-31 16:50:33", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 432.89, | |
| "app_category": "Streaming", | |
| "timestamp": "2024-02-17 08:00:06", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 498000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2024-03-10 12:27:24", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 192000.0, | |
| "timestamp": "2024-06-04 14:03:03", | |
| "customer_phone": "081226808748" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 249000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2024-07-06 14:05:08", | |
| "customer_phone": "081226808748" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.308679229344518, | |
| "upsell_likelihood": 0.16242169587719668, | |
| "cross_sell_likelihood": 0.9096318109463584, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0, | |
| "loyalty_program_engagement": 0.5020848251908311, | |
| "new_feature_adoption": 0.0799472455238695, | |
| "customer_lifetime_value": 0.49650390338709677, | |
| "customer_phone": "081226808748" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081226808748", | |
| "recommendations": [ | |
| "SeasonalPromo", | |
| "InternetMax", | |
| "ReferralBonus", | |
| "DigitalLifestyle", | |
| "TravelConnect" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081226808748", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-15 21:58:25", | |
| "speaker": "customer", | |
| "message": "Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it." | |
| }, | |
| { | |
| "timestamp": "2024-06-15 22:01:25", | |
| "speaker": "agent", | |
| "message": "I understand your concern. Let's look at some more affordable options that better suit your usage." | |
| }, | |
| { | |
| "timestamp": "2024-06-15 22:02:25", | |
| "speaker": "customer", | |
| "message": "That would be helpful, thanks." | |
| }, | |
| { | |
| "timestamp": "2024-06-15 22:03:25", | |
| "speaker": "agent", | |
| "message": "Great! I've found a plan that could save you 30% monthly. Shall we go over the details?" | |
| } | |
| ] | |
| } | |
| }, | |
| "082339334981": { | |
| "Customer Profile": { | |
| "name": "Agus Santoso", | |
| "phone_number": "082339334981", | |
| "email": "agus.santoso677@example.com", | |
| "age": 61, | |
| "city": "Palembang", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Micro", | |
| "monthly_data_usage_gb": 34.91, | |
| "monthly_call_minutes": 620, | |
| "monthly_sms_count": 297, | |
| "join_date": "2016-11-27", | |
| "roaming_option": "Roaming Tariff", | |
| "entertainment_service": "RBT", | |
| "extra_feature": "Bonus Recharge", | |
| "internet_service": "Internet Rapido Demais" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.2.9", | |
| "timestamp": "2017-05-10 17:22:11", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 68, | |
| "international": false, | |
| "timestamp": "2017-06-01 06:08:13", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1709, | |
| "international": false, | |
| "timestamp": "2017-08-09 05:43:45", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 43.15, | |
| "app_category": "Browsing", | |
| "timestamp": "2017-10-26 23:22:39", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.5.6", | |
| "timestamp": "2017-11-04 14:15:46", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2018-01-05 19:25:18", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 96000.0, | |
| "timestamp": "2018-01-15 22:04:58", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 112, | |
| "international": false, | |
| "timestamp": "2018-02-05 04:01:09", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1526, | |
| "international": false, | |
| "timestamp": "2018-06-02 01:59:07", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 25, | |
| "timestamp": "2018-06-17 14:33:54", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 988, | |
| "international": true, | |
| "timestamp": "2018-07-24 03:02:32", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 84.29, | |
| "app_category": "Streaming", | |
| "timestamp": "2018-10-06 12:57:41", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 41, | |
| "timestamp": "2018-11-13 10:15:01", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 93000.0, | |
| "timestamp": "2018-12-08 02:28:46", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 261000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2019-04-16 18:58:53", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 73, | |
| "international": false, | |
| "timestamp": "2019-06-19 23:44:01", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 288.94, | |
| "app_category": "Gaming", | |
| "timestamp": "2019-07-11 17:31:09", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 170000.0, | |
| "timestamp": "2019-08-08 21:58:01", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 70000.0, | |
| "timestamp": "2019-08-22 19:30:24", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 54000.0, | |
| "timestamp": "2019-11-13 15:54:25", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 59, | |
| "timestamp": "2020-01-23 10:59:26", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 32, | |
| "international": false, | |
| "timestamp": "2020-01-23 22:57:57", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 277.88, | |
| "app_category": "Browsing", | |
| "timestamp": "2020-03-12 20:02:04", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Gym", | |
| "timestamp": "2020-04-07 01:57:02", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 57, | |
| "timestamp": "2020-09-01 11:02:05", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 158000.0, | |
| "timestamp": "2020-12-06 08:28:21", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1527, | |
| "international": false, | |
| "timestamp": "2021-06-01 05:38:10", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 32, | |
| "timestamp": "2021-06-09 06:16:59", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2021-09-30 10:16:41", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 422.92, | |
| "app_category": "Social Media", | |
| "timestamp": "2021-09-30 11:12:27", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1794, | |
| "international": false, | |
| "timestamp": "2022-02-16 09:56:07", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Gym", | |
| "timestamp": "2022-03-12 22:18:24", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 56, | |
| "timestamp": "2022-06-13 12:01:55", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 125.15, | |
| "app_category": "Other", | |
| "timestamp": "2022-07-17 08:03:18", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 25000.0, | |
| "timestamp": "2022-07-31 15:01:22", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 77, | |
| "international": false, | |
| "timestamp": "2022-09-04 14:28:48", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 450000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2022-11-17 13:49:45", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 26, | |
| "timestamp": "2023-01-23 09:14:23", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 159.31, | |
| "app_category": "Other", | |
| "timestamp": "2023-02-10 08:15:32", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 40, | |
| "timestamp": "2023-02-22 15:30:15", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.9.8", | |
| "timestamp": "2023-04-12 15:14:51", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "School/University", | |
| "timestamp": "2023-07-09 19:05:59", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 289.85, | |
| "app_category": "Gaming", | |
| "timestamp": "2023-07-12 01:25:25", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 260.89, | |
| "app_category": "Gaming", | |
| "timestamp": "2023-08-02 22:46:36", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 25000.0, | |
| "timestamp": "2023-09-29 07:18:14", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 202.19, | |
| "app_category": "Other", | |
| "timestamp": "2023-10-05 14:30:59", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 314000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2023-11-30 14:06:42", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2023-12-30 06:00:15", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 9000.0, | |
| "timestamp": "2024-03-28 20:20:10", | |
| "customer_phone": "082339334981" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.7.9", | |
| "timestamp": "2024-05-28 13:10:20", | |
| "customer_phone": "082339334981" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.5159810489888943, | |
| "upsell_likelihood": 0.26955816080495076, | |
| "cross_sell_likelihood": 0.8956129542178122, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0, | |
| "loyalty_program_engagement": 0.5377344257003415, | |
| "new_feature_adoption": 0, | |
| "customer_lifetime_value": 0.666425144904504, | |
| "customer_phone": "082339334981" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "082339334981", | |
| "recommendations": [ | |
| "TravelConnect", | |
| "SeasonalPromo", | |
| "StudentSpecial", | |
| "DigitalLifestyle", | |
| "InternetMax" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "082339334981", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-13 18:36:25", | |
| "speaker": "customer", | |
| "message": "I need to make international calls for my new job. What are my options?" | |
| }, | |
| { | |
| "timestamp": "2024-06-13 18:39:25", | |
| "speaker": "agent", | |
| "message": "We have great international packages. Also, have you heard about our loyalty program?" | |
| }, | |
| { | |
| "timestamp": "2024-06-13 18:43:25", | |
| "speaker": "customer", | |
| "message": "No, I haven't. What's that about?" | |
| }, | |
| { | |
| "timestamp": "2024-06-13 18:47:25", | |
| "speaker": "agent", | |
| "message": "It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?" | |
| } | |
| ] | |
| } | |
| }, | |
| "082126663754": { | |
| "Customer Profile": { | |
| "name": "Budi Santoso", | |
| "phone_number": "082126663754", | |
| "email": "budi.santoso729@example.com", | |
| "age": 40, | |
| "city": "Depok", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Micro", | |
| "monthly_data_usage_gb": 39.43, | |
| "monthly_call_minutes": 824, | |
| "monthly_sms_count": 302, | |
| "join_date": "2019-08-31", | |
| "roaming_option": "Roaming Tips", | |
| "entertainment_service": "Games TL", | |
| "extra_feature": "Bonus Recharge", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.8.8", | |
| "timestamp": "2019-09-29 04:01:50", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1138, | |
| "international": false, | |
| "timestamp": "2019-10-27 07:40:51", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.9.3", | |
| "timestamp": "2019-11-10 23:25:14", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 58, | |
| "timestamp": "2019-11-18 06:22:06", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 16, | |
| "international": false, | |
| "timestamp": "2019-11-26 04:33:53", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 48000.0, | |
| "timestamp": "2019-12-05 12:14:18", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 153.42, | |
| "app_category": "Social Media", | |
| "timestamp": "2020-01-06 16:37:36", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 35, | |
| "timestamp": "2020-01-27 05:19:01", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 41, | |
| "international": false, | |
| "timestamp": "2020-01-28 11:41:28", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 10000.0, | |
| "timestamp": "2020-04-12 08:43:32", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 128000.0, | |
| "timestamp": "2020-06-16 07:43:32", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.4.7", | |
| "timestamp": "2020-07-15 08:23:55", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 138, | |
| "international": false, | |
| "timestamp": "2020-08-17 18:36:57", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 60000.0, | |
| "timestamp": "2020-08-23 08:49:32", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "3.4.8", | |
| "timestamp": "2020-11-24 01:59:12", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 7, | |
| "international": false, | |
| "timestamp": "2021-01-22 11:17:13", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 159000.0, | |
| "timestamp": "2021-01-24 09:06:53", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 632, | |
| "international": false, | |
| "timestamp": "2021-02-17 02:40:16", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "4.2.4", | |
| "timestamp": "2021-02-23 22:13:52", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 684, | |
| "international": false, | |
| "timestamp": "2021-05-21 07:43:57", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 396, | |
| "international": false, | |
| "timestamp": "2021-06-11 23:46:36", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 161000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2021-06-30 07:20:58", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 8.06, | |
| "app_category": "Other", | |
| "timestamp": "2021-07-04 12:54:41", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "5.9.1", | |
| "timestamp": "2021-07-09 12:50:15", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2021-08-12 02:38:51", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 9, | |
| "international": false, | |
| "timestamp": "2021-09-19 08:12:29", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 149, | |
| "international": false, | |
| "timestamp": "2021-11-14 03:37:38", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 174.35, | |
| "app_category": "Gaming", | |
| "timestamp": "2022-01-13 00:05:59", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 4, | |
| "international": false, | |
| "timestamp": "2022-02-14 17:12:41", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.2.6", | |
| "timestamp": "2022-05-12 19:32:27", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1303, | |
| "international": false, | |
| "timestamp": "2022-08-15 18:54:21", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 25, | |
| "timestamp": "2022-08-25 15:21:17", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 253000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2022-10-08 01:20:50", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2022-12-16 10:04:56", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 465.82, | |
| "app_category": "Other", | |
| "timestamp": "2023-02-28 07:06:33", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 188.68, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-04-27 20:16:13", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 482.04, | |
| "app_category": "Browsing", | |
| "timestamp": "2023-05-26 03:30:04", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "School/University", | |
| "timestamp": "2023-06-16 21:53:53", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2023-06-20 03:02:43", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 83000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2023-07-02 12:28:18", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.8.4", | |
| "timestamp": "2023-07-29 07:29:01", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 110000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-08-08 01:40:01", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 384.8, | |
| "app_category": "Streaming", | |
| "timestamp": "2023-10-29 00:04:58", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 112.93, | |
| "app_category": "Other", | |
| "timestamp": "2024-01-06 08:18:24", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 212.1, | |
| "app_category": "Social Media", | |
| "timestamp": "2024-02-09 06:27:08", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 481.41, | |
| "app_category": "Browsing", | |
| "timestamp": "2024-03-12 20:05:11", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.0.7", | |
| "timestamp": "2024-03-27 13:00:58", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2024-04-25 22:56:52", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 788, | |
| "international": false, | |
| "timestamp": "2024-04-26 18:19:09", | |
| "customer_phone": "082126663754" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 22000.0, | |
| "timestamp": "2024-06-08 14:23:36", | |
| "customer_phone": "082126663754" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.3399327535227201, | |
| "upsell_likelihood": 0.09367204684260744, | |
| "cross_sell_likelihood": 0.958870354770484, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0.6160335136915207, | |
| "loyalty_program_engagement": 0.5298068885717176, | |
| "new_feature_adoption": 0.12549229609283327, | |
| "customer_lifetime_value": 0.5625528041451409, | |
| "customer_phone": "082126663754" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "082126663754", | |
| "recommendations": [ | |
| "DigitalLifestyle", | |
| "NightOwl", | |
| "SeasonalPromo", | |
| "InternetMax", | |
| "DeviceBundleOffer" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "082126663754", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-07-03 11:48:25", | |
| "speaker": "customer", | |
| "message": "My bill is higher than usual this month. What happened?" | |
| }, | |
| { | |
| "timestamp": "2024-07-03 11:50:25", | |
| "speaker": "agent", | |
| "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." | |
| }, | |
| { | |
| "timestamp": "2024-07-03 11:52:25", | |
| "speaker": "customer", | |
| "message": "Oh, I didn't realize. Tell me more about this plan." | |
| }, | |
| { | |
| "timestamp": "2024-07-03 11:55:25", | |
| "speaker": "agent", | |
| "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" | |
| } | |
| ] | |
| } | |
| }, | |
| "081237383266": { | |
| "Customer Profile": { | |
| "name": "Rina Susanto", | |
| "phone_number": "081237383266", | |
| "email": "rina.susanto7@example.com", | |
| "age": 48, | |
| "city": "Jakarta", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Nano", | |
| "monthly_data_usage_gb": 25.02, | |
| "monthly_call_minutes": 423, | |
| "monthly_sms_count": 385, | |
| "join_date": "2014-09-27", | |
| "roaming_option": "Roaming Tariff", | |
| "entertainment_service": "Musica.TI", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.3.8", | |
| "timestamp": "2015-02-13 20:46:56", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 116000.0, | |
| "timestamp": "2015-03-10 05:06:45", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 431, | |
| "international": false, | |
| "timestamp": "2015-04-17 12:03:26", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2015-11-10 09:27:08", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1277, | |
| "international": false, | |
| "timestamp": "2016-07-08 22:15:47", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 104.92, | |
| "app_category": "Streaming", | |
| "timestamp": "2016-07-09 18:55:57", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.4.0", | |
| "timestamp": "2016-08-05 09:44:18", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 212.46, | |
| "app_category": "Other", | |
| "timestamp": "2016-08-20 04:16:33", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 130000.0, | |
| "timestamp": "2016-08-20 18:36:52", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 11000.0, | |
| "timestamp": "2016-09-30 15:28:33", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 64000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2017-08-28 06:07:21", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 30, | |
| "international": false, | |
| "timestamp": "2017-11-16 05:06:56", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 453000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2017-12-06 11:03:48", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 281, | |
| "international": false, | |
| "timestamp": "2018-02-01 18:15:38", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 493000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2018-02-06 10:09:02", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "3.7.4", | |
| "timestamp": "2018-05-28 20:24:37", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2018-06-30 08:02:36", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 32000.0, | |
| "timestamp": "2018-10-23 14:15:43", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 7, | |
| "timestamp": "2018-11-30 05:17:27", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 22000.0, | |
| "timestamp": "2019-01-12 06:18:02", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 713, | |
| "international": false, | |
| "timestamp": "2019-01-23 20:24:00", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 100000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2019-03-13 14:29:07", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.5.9", | |
| "timestamp": "2019-06-05 20:59:51", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 152000.0, | |
| "timestamp": "2019-08-05 00:45:37", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 30, | |
| "timestamp": "2020-08-10 19:33:32", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 991, | |
| "international": false, | |
| "timestamp": "2020-10-05 18:53:47", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 74.95, | |
| "app_category": "Streaming", | |
| "timestamp": "2021-02-23 13:38:59", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 103000.0, | |
| "timestamp": "2021-04-13 06:42:22", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.2.7", | |
| "timestamp": "2021-04-17 08:21:29", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 157000.0, | |
| "timestamp": "2021-06-20 11:07:41", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2021-07-17 12:11:32", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.6.6", | |
| "timestamp": "2021-09-05 17:06:40", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 876, | |
| "international": true, | |
| "timestamp": "2021-09-20 19:00:43", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 39, | |
| "timestamp": "2021-12-12 20:06:13", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Gym", | |
| "timestamp": "2022-01-07 16:51:57", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 28000.0, | |
| "timestamp": "2022-01-26 11:28:27", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.2.2", | |
| "timestamp": "2022-04-11 05:56:38", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 153, | |
| "international": true, | |
| "timestamp": "2022-05-12 12:31:16", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 69, | |
| "international": false, | |
| "timestamp": "2022-09-24 20:30:04", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 17, | |
| "timestamp": "2022-10-18 05:45:30", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 117, | |
| "international": false, | |
| "timestamp": "2022-12-20 23:54:03", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1056, | |
| "international": true, | |
| "timestamp": "2023-05-10 17:31:44", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.1.7", | |
| "timestamp": "2023-07-20 22:03:17", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 20, | |
| "timestamp": "2023-09-05 18:06:28", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 187000.0, | |
| "timestamp": "2023-09-25 17:50:27", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2023-11-01 04:02:18", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2024-02-10 07:33:34", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.5.8", | |
| "timestamp": "2024-02-29 19:39:05", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.9.5", | |
| "timestamp": "2024-06-21 17:15:22", | |
| "customer_phone": "081237383266" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 129000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2024-07-08 15:52:10", | |
| "customer_phone": "081237383266" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.5428108786880356, | |
| "upsell_likelihood": 0.2514972716989673, | |
| "cross_sell_likelihood": 0.709955956724039, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0.28400803561001553, | |
| "loyalty_program_engagement": 0.4296691129054988, | |
| "new_feature_adoption": 0.15572085815351078, | |
| "customer_lifetime_value": 0.4446264033889995, | |
| "customer_phone": "081237383266" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081237383266", | |
| "recommendations": [ | |
| "ReferralBonus", | |
| "NightOwl", | |
| "SMSFrenzy", | |
| "DeviceBundleOffer", | |
| "FamilyPlan" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081237383266", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-21 15:36:25", | |
| "speaker": "customer", | |
| "message": "I'm having trouble paying my bill this month. Are there any options?" | |
| }, | |
| { | |
| "timestamp": "2024-06-21 15:38:25", | |
| "speaker": "agent", | |
| "message": "I'm sorry to hear that. We do have some flexible payment plans available." | |
| }, | |
| { | |
| "timestamp": "2024-06-21 15:40:25", | |
| "speaker": "customer", | |
| "message": "That would be really helpful. What kind of plans?" | |
| }, | |
| { | |
| "timestamp": "2024-06-21 15:41:25", | |
| "speaker": "agent", | |
| "message": "We can spread your payment over the next two months without any extra fees. Would that work for you?" | |
| } | |
| ] | |
| } | |
| }, | |
| "081288285089": { | |
| "Customer Profile": { | |
| "name": "Bambang Wijaya", | |
| "phone_number": "081288285089", | |
| "email": "bambang.wijaya430@example.com", | |
| "age": 42, | |
| "city": "Jakarta", | |
| "subscription_type": "Postpaid", | |
| "sim_card_type": "Nano", | |
| "monthly_data_usage_gb": 45.71, | |
| "monthly_call_minutes": 716, | |
| "monthly_sms_count": 192, | |
| "join_date": "2019-02-07", | |
| "roaming_option": "Roaming Tips", | |
| "entertainment_service": "Telkomcel Point", | |
| "extra_feature": "T-Track & T-Motion", | |
| "internet_service": "Internet Rapido Demais" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "SMS", | |
| "message_length": 39, | |
| "international": false, | |
| "timestamp": "2019-02-23 22:20:06", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2019-02-24 12:27:27", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 163000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2019-03-31 21:14:09", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1486, | |
| "international": false, | |
| "timestamp": "2019-04-12 14:36:49", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 92, | |
| "international": false, | |
| "timestamp": "2019-05-06 13:22:05", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 182000.0, | |
| "timestamp": "2019-11-10 20:14:33", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 390000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2019-12-09 13:54:24", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 86000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2019-12-27 16:17:12", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 463.27, | |
| "app_category": "Gaming", | |
| "timestamp": "2020-02-26 14:36:36", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 107000.0, | |
| "timestamp": "2020-03-12 07:24:01", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 180000.0, | |
| "timestamp": "2020-04-25 00:38:01", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 190.4, | |
| "app_category": "Browsing", | |
| "timestamp": "2020-09-30 16:27:58", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 82000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2020-10-07 10:58:02", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 264000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2020-10-28 22:16:26", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 378.65, | |
| "app_category": "Streaming", | |
| "timestamp": "2020-10-30 11:35:31", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 175000.0, | |
| "timestamp": "2020-11-17 19:08:34", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.4.7", | |
| "timestamp": "2020-12-19 14:26:36", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2020-12-31 05:11:17", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 4, | |
| "international": false, | |
| "timestamp": "2021-04-09 17:20:35", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 40, | |
| "timestamp": "2021-06-25 17:19:04", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 135000.0, | |
| "timestamp": "2021-07-06 22:11:23", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2021-08-18 22:16:54", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 35.85, | |
| "app_category": "Streaming", | |
| "timestamp": "2021-10-15 11:20:18", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 300.66, | |
| "app_category": "Gaming", | |
| "timestamp": "2021-11-02 21:48:44", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 676, | |
| "international": false, | |
| "timestamp": "2021-11-13 06:47:13", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2021-11-14 15:15:07", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.7.3", | |
| "timestamp": "2021-12-09 11:27:06", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 421.88, | |
| "app_category": "Browsing", | |
| "timestamp": "2022-01-14 01:09:23", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 15000.0, | |
| "timestamp": "2022-08-22 23:18:30", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 69000.0, | |
| "timestamp": "2022-09-04 13:16:27", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "3.9.2", | |
| "timestamp": "2022-10-05 10:17:22", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 103000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2022-10-17 14:29:24", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.7.4", | |
| "timestamp": "2022-10-23 21:54:21", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 97, | |
| "international": false, | |
| "timestamp": "2022-10-26 13:16:10", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 325000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2022-11-02 15:29:50", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2022-12-11 07:28:12", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 760, | |
| "international": false, | |
| "timestamp": "2023-01-18 23:51:18", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.0.2", | |
| "timestamp": "2023-04-05 22:53:16", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1748, | |
| "international": true, | |
| "timestamp": "2023-04-10 17:37:27", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 112, | |
| "international": true, | |
| "timestamp": "2023-04-11 10:24:12", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.3.4", | |
| "timestamp": "2023-04-17 09:04:07", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 177.77, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-05-01 23:38:05", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 107000.0, | |
| "timestamp": "2023-06-25 06:01:37", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 8, | |
| "timestamp": "2023-07-03 03:03:33", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "2.6.4", | |
| "timestamp": "2023-07-11 21:20:02", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 39, | |
| "timestamp": "2023-12-03 15:59:54", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 197000.0, | |
| "timestamp": "2023-12-25 12:12:41", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1377, | |
| "international": false, | |
| "timestamp": "2024-01-22 06:17:02", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 341.83, | |
| "app_category": "Streaming", | |
| "timestamp": "2024-05-27 18:07:27", | |
| "customer_phone": "081288285089" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2024-06-15 10:10:21", | |
| "customer_phone": "081288285089" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.43983126018832314, | |
| "upsell_likelihood": 0.16233359848700202, | |
| "cross_sell_likelihood": 0.8753273442622514, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0.22384932217911163, | |
| "loyalty_program_engagement": 0.40742861290369975, | |
| "new_feature_adoption": 0.0033767034817241484, | |
| "customer_lifetime_value": 0.46671567081859555, | |
| "customer_phone": "081288285089" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081288285089", | |
| "recommendations": [ | |
| "SeasonalPromo", | |
| "DigitalLifestyle", | |
| "ReferralBonus", | |
| "BusinessPro", | |
| "NightOwl" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081288285089", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-16 06:23:25", | |
| "speaker": "customer", | |
| "message": "Hi, I've accumulated a lot of loyalty points. How can I use them?" | |
| }, | |
| { | |
| "timestamp": "2024-06-16 06:24:25", | |
| "speaker": "agent", | |
| "message": "As a valued customer, you have several premium redemption options. What are you interested in?" | |
| }, | |
| { | |
| "timestamp": "2024-06-16 06:26:25", | |
| "speaker": "customer", | |
| "message": "I'd love a new phone. Is that possible?" | |
| }, | |
| { | |
| "timestamp": "2024-06-16 06:31:25", | |
| "speaker": "agent", | |
| "message": "Absolutely! You have enough points for our latest model. Shall I process that for you?" | |
| } | |
| ] | |
| } | |
| }, | |
| "081293576945": { | |
| "Customer Profile": { | |
| "name": "Andi Utami", | |
| "phone_number": "081293576945", | |
| "email": "andi.utami832@example.com", | |
| "age": 36, | |
| "city": "Bandung", | |
| "subscription_type": "Postpaid", | |
| "sim_card_type": "Nano", | |
| "monthly_data_usage_gb": 2.11, | |
| "monthly_call_minutes": 354, | |
| "monthly_sms_count": 493, | |
| "join_date": "2022-07-07", | |
| "roaming_option": "Roaming Promo", | |
| "entertainment_service": "RBT", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "4G LTE Package" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.2.9", | |
| "timestamp": "2022-08-04 08:29:13", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 317.14, | |
| "app_category": "Social Media", | |
| "timestamp": "2022-08-13 19:09:11", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 443.32, | |
| "app_category": "Gaming", | |
| "timestamp": "2022-08-23 06:50:36", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 98, | |
| "international": false, | |
| "timestamp": "2022-08-29 02:20:16", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 318.64, | |
| "app_category": "Gaming", | |
| "timestamp": "2022-08-29 07:26:00", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 136000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2022-09-11 04:05:25", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 370000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2022-09-21 22:39:06", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 365.84, | |
| "app_category": "Streaming", | |
| "timestamp": "2022-09-25 18:56:59", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.1.9", | |
| "timestamp": "2022-10-07 17:37:58", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 475.43, | |
| "app_category": "Other", | |
| "timestamp": "2022-10-17 18:33:08", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 31000.0, | |
| "timestamp": "2022-10-29 18:44:02", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.0.9", | |
| "timestamp": "2022-11-10 16:21:23", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 472000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2022-11-19 01:47:00", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Gym", | |
| "timestamp": "2022-12-10 03:25:19", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 315.2, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-01-09 23:06:02", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "2.8.0", | |
| "timestamp": "2023-01-25 17:49:44", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 158, | |
| "international": false, | |
| "timestamp": "2023-02-01 00:52:29", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2023-02-03 23:58:21", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1338, | |
| "international": false, | |
| "timestamp": "2023-02-15 05:26:53", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 27, | |
| "international": false, | |
| "timestamp": "2023-02-19 22:24:54", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 109, | |
| "international": false, | |
| "timestamp": "2023-02-22 03:14:57", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 71.55, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-02-26 10:35:21", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 105000.0, | |
| "timestamp": "2023-03-12 03:26:11", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 517, | |
| "international": false, | |
| "timestamp": "2023-03-28 12:03:14", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 91, | |
| "international": false, | |
| "timestamp": "2023-04-04 01:10:16", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 953, | |
| "international": false, | |
| "timestamp": "2023-04-05 20:14:45", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 195000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2023-04-21 21:28:51", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 13, | |
| "timestamp": "2023-04-29 16:23:45", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 99, | |
| "international": false, | |
| "timestamp": "2023-05-09 05:54:31", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 171000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-05-11 22:10:04", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 184000.0, | |
| "timestamp": "2023-05-31 11:02:56", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 411000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2023-06-13 10:11:41", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 355.48, | |
| "app_category": "Streaming", | |
| "timestamp": "2023-07-29 09:54:03", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 144.46, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-08-16 07:36:24", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 125.22, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-11-08 05:24:30", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 147, | |
| "international": false, | |
| "timestamp": "2023-11-17 05:35:12", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 196.63, | |
| "app_category": "Browsing", | |
| "timestamp": "2023-11-21 05:37:03", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 139, | |
| "international": false, | |
| "timestamp": "2023-12-02 16:03:10", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 898, | |
| "international": false, | |
| "timestamp": "2023-12-10 01:19:31", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2023-12-18 08:56:10", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 474000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2024-01-09 11:21:52", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.9.4", | |
| "timestamp": "2024-01-25 08:33:24", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 13, | |
| "timestamp": "2024-02-03 08:31:46", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 175000.0, | |
| "timestamp": "2024-02-22 16:12:30", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 24000.0, | |
| "timestamp": "2024-03-22 19:00:33", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 42000.0, | |
| "timestamp": "2024-03-31 12:49:15", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.8.5", | |
| "timestamp": "2024-04-10 09:03:21", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 12, | |
| "timestamp": "2024-05-08 14:25:27", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 121000.0, | |
| "timestamp": "2024-05-14 09:12:02", | |
| "customer_phone": "081293576945" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "4.3.5", | |
| "timestamp": "2024-06-20 03:32:03", | |
| "customer_phone": "081293576945" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.3147916815298644, | |
| "upsell_likelihood": 0.17439034923239696, | |
| "cross_sell_likelihood": 0.9375159196788172, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0, | |
| "loyalty_program_engagement": 0.5445177398079301, | |
| "new_feature_adoption": 0, | |
| "customer_lifetime_value": 0.27792254662894106, | |
| "customer_phone": "081293576945" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081293576945", | |
| "recommendations": [ | |
| "ReferralBonus", | |
| "NightOwl", | |
| "DeviceBundleOffer", | |
| "SMSFrenzy", | |
| "DigitalLifestyle" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081293576945", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-07-08 13:49:25", | |
| "speaker": "customer", | |
| "message": "My bill is higher than usual this month. What happened?" | |
| }, | |
| { | |
| "timestamp": "2024-07-08 13:52:25", | |
| "speaker": "agent", | |
| "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." | |
| }, | |
| { | |
| "timestamp": "2024-07-08 13:54:25", | |
| "speaker": "customer", | |
| "message": "Oh, I didn't realize. Tell me more about this plan." | |
| }, | |
| { | |
| "timestamp": "2024-07-08 13:56:25", | |
| "speaker": "agent", | |
| "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" | |
| } | |
| ] | |
| } | |
| }, | |
| "085146476535": { | |
| "Customer Profile": { | |
| "name": "Rina Wati", | |
| "phone_number": "085146476535", | |
| "email": "rina.wati722@example.com", | |
| "age": 36, | |
| "city": "Bandung", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Micro", | |
| "monthly_data_usage_gb": 17.69, | |
| "monthly_call_minutes": 411, | |
| "monthly_sms_count": 347, | |
| "join_date": "2017-07-14", | |
| "roaming_option": "Roaming Tariff", | |
| "entertainment_service": "Telkomcel Point", | |
| "extra_feature": "T-Track & T-Motion", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 385000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2017-07-25 22:11:51", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 360, | |
| "international": true, | |
| "timestamp": "2018-05-03 00:13:14", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 69000.0, | |
| "timestamp": "2018-05-10 17:26:06", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 149000.0, | |
| "timestamp": "2019-02-09 11:31:33", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 292000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2019-04-19 16:23:08", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 26, | |
| "timestamp": "2019-05-19 13:03:16", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 42, | |
| "international": false, | |
| "timestamp": "2019-07-22 15:03:47", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 50, | |
| "international": false, | |
| "timestamp": "2019-07-23 08:14:47", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2019-10-06 13:08:40", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2019-10-21 18:22:07", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 12000.0, | |
| "timestamp": "2019-10-30 12:54:24", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 811, | |
| "international": false, | |
| "timestamp": "2019-12-08 17:58:11", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 136, | |
| "international": false, | |
| "timestamp": "2019-12-22 09:29:45", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2019-12-30 02:37:11", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 374.68, | |
| "app_category": "Other", | |
| "timestamp": "2020-01-04 09:06:19", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 145.31, | |
| "app_category": "Gaming", | |
| "timestamp": "2020-01-09 19:05:41", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 899, | |
| "international": false, | |
| "timestamp": "2020-02-02 13:11:04", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "4.8.8", | |
| "timestamp": "2020-04-19 07:01:43", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1745, | |
| "international": false, | |
| "timestamp": "2020-06-15 13:43:08", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2020-06-24 19:31:11", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 30, | |
| "timestamp": "2020-07-17 03:56:47", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 171000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2020-07-27 21:09:11", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 486, | |
| "international": false, | |
| "timestamp": "2020-08-28 19:32:36", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 477000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2020-09-08 16:20:52", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2020-11-06 13:14:25", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 97, | |
| "international": false, | |
| "timestamp": "2021-01-22 08:29:15", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Voice", | |
| "amount": 169000.0, | |
| "timestamp": "2021-04-06 14:40:43", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 996, | |
| "international": false, | |
| "timestamp": "2021-06-27 16:07:59", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 463000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2021-07-08 14:43:54", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.4.5", | |
| "timestamp": "2021-07-10 14:26:02", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "5.0.8", | |
| "timestamp": "2021-07-22 04:42:10", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 82, | |
| "international": false, | |
| "timestamp": "2021-07-25 21:15:57", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 209.82, | |
| "app_category": "Gaming", | |
| "timestamp": "2021-12-17 05:23:01", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2022-02-02 14:10:25", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 232.29, | |
| "app_category": "Gaming", | |
| "timestamp": "2022-06-09 20:45:06", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1610, | |
| "international": true, | |
| "timestamp": "2022-09-26 13:19:55", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 41, | |
| "timestamp": "2022-12-25 17:02:31", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 123, | |
| "international": false, | |
| "timestamp": "2023-01-27 00:25:52", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "2.2.2", | |
| "timestamp": "2023-04-23 07:13:10", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 442000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-06-02 13:39:59", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "4.4.7", | |
| "timestamp": "2023-06-08 13:28:56", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 103, | |
| "international": false, | |
| "timestamp": "2023-06-09 17:35:24", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 381.83, | |
| "app_category": "Social Media", | |
| "timestamp": "2023-07-18 23:45:24", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 95000.0, | |
| "timestamp": "2023-09-03 05:36:14", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "5.9.4", | |
| "timestamp": "2023-09-24 05:15:46", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 15, | |
| "timestamp": "2023-10-22 03:44:33", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "2.2.6", | |
| "timestamp": "2023-12-04 20:11:47", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 168.09, | |
| "app_category": "Other", | |
| "timestamp": "2024-02-26 01:41:01", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "School/University", | |
| "timestamp": "2024-03-01 11:29:27", | |
| "customer_phone": "085146476535" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2024-03-31 20:20:05", | |
| "customer_phone": "085146476535" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.46780723217133036, | |
| "upsell_likelihood": 0.22020515875005603, | |
| "cross_sell_likelihood": 0.9361010612505694, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0.0082656776787636, | |
| "loyalty_program_engagement": 0.5723973018690766, | |
| "new_feature_adoption": 0.09752920326314601, | |
| "customer_lifetime_value": 0.492965746214181, | |
| "customer_phone": "085146476535" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "085146476535", | |
| "recommendations": [ | |
| "SeasonalPromo", | |
| "DigitalLifestyle", | |
| "TravelConnect", | |
| "ReferralBonus", | |
| "InternetMax" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "085146476535", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-24 07:10:25", | |
| "speaker": "customer", | |
| "message": "My bill is higher than usual this month. What happened?" | |
| }, | |
| { | |
| "timestamp": "2024-06-24 07:13:25", | |
| "speaker": "agent", | |
| "message": "I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers." | |
| }, | |
| { | |
| "timestamp": "2024-06-24 07:18:25", | |
| "speaker": "customer", | |
| "message": "Oh, I didn't realize. Tell me more about this plan." | |
| }, | |
| { | |
| "timestamp": "2024-06-24 07:20:25", | |
| "speaker": "agent", | |
| "message": "It offers unlimited calls for just 15% more than your current plan. Would you like to switch?" | |
| } | |
| ] | |
| } | |
| }, | |
| "082327998715": { | |
| "Customer Profile": { | |
| "name": "Rina Santoso", | |
| "phone_number": "082327998715", | |
| "email": "rina.santoso34@example.com", | |
| "age": 56, | |
| "city": "Medan", | |
| "subscription_type": "Postpaid", | |
| "sim_card_type": "Regular", | |
| "monthly_data_usage_gb": 8.89, | |
| "monthly_call_minutes": 69, | |
| "monthly_sms_count": 10, | |
| "join_date": "2015-12-24", | |
| "roaming_option": "Roaming Promo", | |
| "entertainment_service": "RBT", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "Internet Rapido Demais" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "Call", | |
| "duration": 1056, | |
| "international": false, | |
| "timestamp": "2016-03-06 16:43:39", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2016-03-11 23:36:19", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Gym", | |
| "timestamp": "2016-04-06 14:27:14", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "4.8.3", | |
| "timestamp": "2016-04-12 07:09:35", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.5.3", | |
| "timestamp": "2016-05-01 17:53:20", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 348000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2016-05-02 05:45:06", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 405.7, | |
| "app_category": "Social Media", | |
| "timestamp": "2016-05-27 06:39:33", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 148000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2016-06-03 06:09:29", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.8.3", | |
| "timestamp": "2016-11-01 05:38:55", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 188, | |
| "international": false, | |
| "timestamp": "2016-11-07 11:24:43", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 50, | |
| "timestamp": "2016-12-10 16:12:44", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 307, | |
| "international": false, | |
| "timestamp": "2016-12-25 11:59:10", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.9.5", | |
| "timestamp": "2016-12-31 01:38:04", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 161000.0, | |
| "timestamp": "2017-01-19 05:26:49", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 55, | |
| "timestamp": "2017-05-17 03:43:07", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 36, | |
| "international": false, | |
| "timestamp": "2017-09-03 16:08:42", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 18, | |
| "timestamp": "2018-02-15 08:11:26", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 343000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2018-04-06 17:14:24", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 112.9, | |
| "app_category": "Other", | |
| "timestamp": "2018-04-29 13:55:29", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 146000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2018-05-26 00:08:07", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.0.9", | |
| "timestamp": "2018-06-06 16:56:26", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 182000.0, | |
| "timestamp": "2018-07-14 05:27:29", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 61000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2018-09-19 09:22:29", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 29.1, | |
| "app_category": "Other", | |
| "timestamp": "2018-10-18 15:47:57", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 685, | |
| "international": false, | |
| "timestamp": "2019-01-31 10:50:22", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 133, | |
| "international": false, | |
| "timestamp": "2019-09-27 16:08:16", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Store Visit", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 31, | |
| "timestamp": "2019-10-30 18:48:07", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 125, | |
| "international": true, | |
| "timestamp": "2019-11-17 06:41:45", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 135, | |
| "international": false, | |
| "timestamp": "2019-12-20 21:45:58", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 114000.0, | |
| "timestamp": "2020-01-29 13:09:30", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 117, | |
| "international": false, | |
| "timestamp": "2020-03-25 00:39:26", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 86, | |
| "international": false, | |
| "timestamp": "2020-07-18 19:45:46", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1189, | |
| "international": false, | |
| "timestamp": "2020-10-06 05:56:03", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 200000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2020-10-16 15:51:29", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "1.7.9", | |
| "timestamp": "2021-02-14 04:20:11", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 108, | |
| "international": false, | |
| "timestamp": "2021-03-21 00:23:27", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 97, | |
| "international": false, | |
| "timestamp": "2021-05-11 15:01:42", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 55, | |
| "timestamp": "2021-06-21 02:50:21", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 22, | |
| "timestamp": "2021-10-12 22:03:35", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Restaurant", | |
| "timestamp": "2022-01-16 21:23:07", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 28, | |
| "timestamp": "2022-09-11 23:32:31", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2022-09-24 11:53:04", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 352000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2022-10-23 23:42:39", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 75.25, | |
| "app_category": "Browsing", | |
| "timestamp": "2022-11-21 12:06:01", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Data", | |
| "amount": 136000.0, | |
| "timestamp": "2023-03-25 23:17:55", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 584, | |
| "international": false, | |
| "timestamp": "2023-04-06 08:53:35", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Billing", | |
| "resolution_time_minutes": 41, | |
| "timestamp": "2023-09-13 03:25:35", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "iOS", | |
| "app_version": "1.7.0", | |
| "timestamp": "2024-03-27 07:03:53", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "School/University", | |
| "timestamp": "2024-04-21 21:45:04", | |
| "customer_phone": "082327998715" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 407.06, | |
| "app_category": "Browsing", | |
| "timestamp": "2024-06-10 21:55:23", | |
| "customer_phone": "082327998715" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.39204282164392895, | |
| "upsell_likelihood": 0.20189972059339442, | |
| "cross_sell_likelihood": 0.8729291578492883, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0, | |
| "loyalty_program_engagement": 0.48007497000032473, | |
| "new_feature_adoption": 0.01602287202093241, | |
| "customer_lifetime_value": 0.5330376301851095, | |
| "customer_phone": "082327998715" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "082327998715", | |
| "recommendations": [ | |
| "StudentSpecial", | |
| "TravelConnect", | |
| "ReferralBonus", | |
| "BusinessPro", | |
| "StreamingPlus" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "082327998715", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-22 14:39:25", | |
| "speaker": "customer", | |
| "message": "Hi, I've accumulated a lot of loyalty points. How can I use them?" | |
| }, | |
| { | |
| "timestamp": "2024-06-22 14:41:25", | |
| "speaker": "agent", | |
| "message": "As a valued customer, you have several premium redemption options. What are you interested in?" | |
| }, | |
| { | |
| "timestamp": "2024-06-22 14:45:25", | |
| "speaker": "customer", | |
| "message": "I'd love a new phone. Is that possible?" | |
| }, | |
| { | |
| "timestamp": "2024-06-22 14:46:25", | |
| "speaker": "agent", | |
| "message": "Absolutely! You have enough points for our latest model. Shall I process that for you?" | |
| } | |
| ] | |
| } | |
| }, | |
| "081169956085": { | |
| "Customer Profile": { | |
| "name": "Dewi Wijaya", | |
| "phone_number": "081169956085", | |
| "email": "dewi.wijaya527@example.com", | |
| "age": 40, | |
| "city": "Semarang", | |
| "subscription_type": "Prepaid", | |
| "sim_card_type": "Micro", | |
| "monthly_data_usage_gb": 44.39, | |
| "monthly_call_minutes": 279, | |
| "monthly_sms_count": 141, | |
| "join_date": "2019-07-02", | |
| "roaming_option": "Roaming Promo", | |
| "entertainment_service": "Games TL", | |
| "extra_feature": "My Telkomcel", | |
| "internet_service": "Data Roaming" | |
| }, | |
| "Behavior Data": [ | |
| { | |
| "event_type": "SMS", | |
| "message_length": 97, | |
| "international": false, | |
| "timestamp": "2019-07-24 13:08:08", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 52000.0, | |
| "timestamp": "2019-08-10 16:55:10", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 442.34, | |
| "app_category": "Gaming", | |
| "timestamp": "2019-09-12 03:57:28", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "SMS", | |
| "amount": 99000.0, | |
| "timestamp": "2019-09-14 06:54:59", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.8.7", | |
| "timestamp": "2019-09-26 10:06:57", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 55, | |
| "international": false, | |
| "timestamp": "2019-12-08 07:49:23", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 101, | |
| "international": false, | |
| "timestamp": "2020-01-11 09:40:27", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 56, | |
| "international": false, | |
| "timestamp": "2020-01-19 21:08:01", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Email", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 58, | |
| "timestamp": "2020-01-23 08:15:32", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Home", | |
| "timestamp": "2020-02-06 22:52:12", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2020-03-16 23:29:20", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 138000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2020-05-27 12:52:50", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1655, | |
| "international": false, | |
| "timestamp": "2020-06-16 03:11:28", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 587, | |
| "international": false, | |
| "timestamp": "2020-09-24 04:34:23", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 26.56, | |
| "app_category": "Gaming", | |
| "timestamp": "2020-10-08 16:27:55", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1268, | |
| "international": false, | |
| "timestamp": "2020-10-30 05:20:23", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2020-11-01 21:45:50", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1756, | |
| "international": false, | |
| "timestamp": "2021-01-31 03:02:31", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 150, | |
| "international": false, | |
| "timestamp": "2021-02-24 04:44:44", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 337000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2021-04-15 12:53:01", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 358000.0, | |
| "payment_method": "Bank Transfer", | |
| "timestamp": "2021-07-04 01:59:49", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Park", | |
| "timestamp": "2021-08-24 06:23:31", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2021-12-10 23:26:16", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 144000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2022-01-01 10:28:42", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Shopping Mall", | |
| "timestamp": "2022-04-25 17:01:12", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "2.2.4", | |
| "timestamp": "2022-05-04 15:21:24", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 221000.0, | |
| "payment_method": "Credit Card", | |
| "timestamp": "2022-05-28 07:35:26", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 93, | |
| "international": false, | |
| "timestamp": "2022-06-17 09:21:42", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 83, | |
| "international": false, | |
| "timestamp": "2022-07-23 18:11:01", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 63.35, | |
| "app_category": "Browsing", | |
| "timestamp": "2022-07-26 06:03:11", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Purchase Package", | |
| "package_type": "Combo", | |
| "amount": 125000.0, | |
| "timestamp": "2022-09-20 22:22:53", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Technical", | |
| "resolution_time_minutes": 28, | |
| "timestamp": "2022-12-28 22:11:04", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1339, | |
| "international": false, | |
| "timestamp": "2023-01-20 23:34:42", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 62, | |
| "international": false, | |
| "timestamp": "2023-01-24 01:39:10", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "5.5.0", | |
| "timestamp": "2023-02-16 08:57:05", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 1097, | |
| "international": false, | |
| "timestamp": "2023-03-07 05:20:37", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Chat", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 21, | |
| "timestamp": "2023-05-04 14:32:58", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Airport", | |
| "timestamp": "2023-06-04 20:08:28", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 183000.0, | |
| "payment_method": "E-wallet", | |
| "timestamp": "2023-06-12 10:34:27", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Call", | |
| "duration": 720, | |
| "international": false, | |
| "timestamp": "2023-06-19 16:57:02", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 115, | |
| "international": false, | |
| "timestamp": "2023-09-07 08:26:47", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Account", | |
| "resolution_time_minutes": 20, | |
| "timestamp": "2023-09-22 06:51:14", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "App Login", | |
| "device_type": "Android", | |
| "app_version": "3.5.4", | |
| "timestamp": "2023-11-20 04:50:10", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Customer Service Interaction", | |
| "channel": "Phone", | |
| "issue_category": "Package Information", | |
| "resolution_time_minutes": 28, | |
| "timestamp": "2023-11-27 23:26:45", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 478.72, | |
| "app_category": "Browsing", | |
| "timestamp": "2023-12-05 13:40:25", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 80.74, | |
| "app_category": "Streaming", | |
| "timestamp": "2023-12-20 16:49:24", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Bill Payment", | |
| "amount": 339000.0, | |
| "payment_method": "Cash", | |
| "timestamp": "2024-02-17 04:22:22", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Location Update", | |
| "location": "Work", | |
| "timestamp": "2024-04-29 08:16:27", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "Data Usage", | |
| "data_used_mb": 68.95, | |
| "app_category": "Streaming", | |
| "timestamp": "2024-05-04 04:58:18", | |
| "customer_phone": "081169956085" | |
| }, | |
| { | |
| "event_type": "SMS", | |
| "message_length": 90, | |
| "international": false, | |
| "timestamp": "2024-06-12 07:21:55", | |
| "customer_phone": "081169956085" | |
| } | |
| ], | |
| "Propensity Scores": { | |
| "churn_risk": 0.44499496342201567, | |
| "upsell_likelihood": 0.052194832778422545, | |
| "cross_sell_likelihood": 0.9786625072157349, | |
| "payment_default_risk": 0, | |
| "service_usage_increase": 0.14064026950345065, | |
| "loyalty_program_engagement": 0.36883625831116706, | |
| "new_feature_adoption": 0, | |
| "customer_lifetime_value": 0.634777627894522, | |
| "customer_phone": "081169956085" | |
| }, | |
| "Recommendations": { | |
| "customer_phone": "081169956085", | |
| "recommendations": [ | |
| "TravelConnect", | |
| "DigitalLifestyle", | |
| "NightOwl", | |
| "SeasonalPromo", | |
| "InternetMax" | |
| ] | |
| }, | |
| "Conversation History": { | |
| "customer_phone": "081169956085", | |
| "conversation_history": [ | |
| { | |
| "timestamp": "2024-06-17 07:57:25", | |
| "speaker": "customer", | |
| "message": "I'm comparing plans with other providers. Yours seems expensive." | |
| }, | |
| { | |
| "timestamp": "2024-06-17 08:01:25", | |
| "speaker": "agent", | |
| "message": "I appreciate your loyalty. Let's review your usage and find a plan that offers better value." | |
| }, | |
| { | |
| "timestamp": "2024-06-17 08:06:25", | |
| "speaker": "customer", | |
| "message": "Okay, what do you suggest?" | |
| }, | |
| { | |
| "timestamp": "2024-06-17 08:07:25", | |
| "speaker": "agent", | |
| "message": "Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?" | |
| } | |
| ] | |
| } | |
| } | |
| } |