Update src/api/agent.py

src/api/agent.py

@@ -179,7 +179,7 @@ KU_CAMPUS_RE = re.compile(
 RESEARCH_CUE_RE = re.compile(
     r"\b(find|search|look for|show me|get me|give me|locate|recommend|suggest"
     r"|articles?|papers?|books?|journals?|studies|literature|research|systematic review"
-    r"|evidence|sources|database|databases|peer reviewed|open access|advances?"
+    r"|evidence|sources|database|databases|peer reviewed|advances?"
     r"|approach(es)?|method(s|ology)?|technique[s]?|application[s]?|framework[s]?"
     r"|model[s]?|algorithm[s]?|publication[s]?|recent work|current state|state of the art)\b",
     re.IGNORECASE,
@@ -462,6 +462,9 @@ CRITICAL RULES:
   6. Only use general_recent for truly live data changing by the minute (news, scores, weather, stocks).
   7. When in doubt between library_info and anything else, choose library_info if the question involves a library service, person, or resource.
   8. "sensitive" covers: (a) criticism/negative commentary about KU or UAE, (b) sexual or adult content, (c) political attacks on UAE/Gulf governments, (d) religiously offensive content. Academic research on politics, health, or social issues = general or search_academic.
+  9. APC, article processing charges, open access publishing, OA fees, open access waivers, open access journal policies, Creative Commons licences = ALWAYS library_info. NEVER search_academic or search_medical.
+  10. Research support, research consultation, bibliometrics, ORCID, Khazna, SciVal, scholarly communication, where to publish, journal selection = ALWAYS library_info. NEVER search_academic.
+  11. "research on X" / "find research on X" / "research about X" where X is an academic topic = search_academic. Only the word "research" alone with a topic = article search, NOT a library service question.
 
 EXAMPLES — follow these exactly:
 {"message": "who is the research librarian", "intent": "library_info"}
@@ -469,6 +472,23 @@ EXAMPLES — follow these exactly:
 {"message": "I cannot access a library database from home", "intent": "library_info"}
 {"message": "can I access journals off campus", "intent": "library_info"}
 {"message": "who should I contact for research support", "intent": "library_info"}
+{"message": "what is an APC", "intent": "library_info"}
+{"message": "how do I pay article processing charges", "intent": "library_info"}
+{"message": "does KU cover APC fees", "intent": "library_info"}
+{"message": "how to publish open access", "intent": "library_info"}
+{"message": "open access publishing at KU", "intent": "library_info"}
+{"message": "is there an OA fund at Khalifa University", "intent": "library_info"}
+{"message": "Walter Hall open access", "intent": "library_info"}
+{"message": "who handles open access at KU library", "intent": "library_info"}
+{"message": "creative commons licence for my paper", "intent": "library_info"}
+{"message": "who is the research librarian", "intent": "library_info"}
+{"message": "I need research support", "intent": "library_info"}
+{"message": "bibliometrics help", "intent": "library_info"}
+{"message": "how do I register for ORCID", "intent": "library_info"}
+{"message": "deposit in Khazna", "intent": "library_info"}
+{"message": "research on machine learning", "intent": "search_academic"}
+{"message": "find research on climate change", "intent": "search_academic"}
+{"message": "research about AI in healthcare", "intent": "search_medical"}
 {"message": "what is quantum computing", "intent": "search_academic"}
 {"message": "explain CRISPR gene editing", "intent": "search_academic"}
 {"message": "best practices in cybersecurity", "intent": "search_academic"}
@@ -2188,12 +2208,35 @@ def _contact_footer_for_query(question: str, context: Optional[SearchContextPayl
             '<a href="tel:+97123124278">+971 2 312 4278</a>'
         )
         return footer
-    elif any(t in q for t in ["database access", "proxy", "full text", "eresource",
+    elif any(t in q for t in [
+        "apc", "article processing charge", "article processing fee",
+        "open access fee", "oa fee", "oa fund", "oa publishing",
+        "publish open access", "open access publish", "how to publish open access",
+        "open access journal", "open access mandate", "open access policy",
+        "waiver", "gold open access", "diamond open access", "hybrid journal",
+        "creative commons", "cc by", "cc licence", "openaccess", "open access",
+    ]):
+        # Open Access & APC → Walter Brian Hall (OA lead at KU Library)
+        specialist = _find_staff_by_token("walter")
+    elif any(t in q for t in [
+        "research support", "research service", "research consultation",
+        "research librarian", "research help", "research advice",
+        "scholarly communication", "bibliometric", "research impact",
+        "citation analysis", "h-index", "journal ranking", "impact factor",
+        "orcid", "khazna", "repository", "scival", "scopus profile",
+        "author profile", "research data", "data management",
+        "libguide", "research guide", "ai tool", "ai for research",
+        "publication advice", "journal selection", "where to publish",
+    ]):
+        # Research services → Nikesh Narayanan (Research & Access Services Librarian)
+        specialist = _find_staff_by_token("nikesh")
+    elif any(t in q for t in ["database access", "proxy", "eresource",
                                "e-resource", "remote access", "access problem", "off campus"]):
         specialist = _find_staff_by_token("rani")
     elif any(t in q for t in ["website", "system", "technical", "login issue", "page not loading"]):
         specialist = _find_staff_by_token("walter")
     elif context and context.intent == "search_medical":
+        # Medical/clinical research questions only → Jason Fetty (Medical Librarian)
         specialist = _find_staff_by_token("jason")
     elif context and context.intent == "search_academic":
         specialist = _find_staff_by_token("nikesh")