domain.yml

version: "3.1"

intents:
  - greet
  - goodbye
  - chitchat
  - send_money
  - query_balance
  - out_of_scope

entities:
  - recipient
  - amount
  - account_type

slots:
  recipient:
    type: text
    influence_conversation: true
    mappings:
    - type: from_entity
      entity: recipient
  
  amount:
    type: float
    influence_conversation: true
    mappings:
    - type: from_entity
      entity: amount
  
  account_type:
    type: categorical
    values:
      - savings
      - checking
    influence_conversation: true
    mappings:
    - type: from_entity
      entity: account_type

actions:
  - action_check_balance

responses:
  utter_greet:
    - text: "Hello! I'm your banking assistant. How can I help you today?"
    - text: "Hi there! Welcome to our banking service. What would you like to do?"
    - text: "Good day! I'm here to assist with your banking needs. How may I help you?"

  utter_goodbye:
    - text: "Goodbye! Have a great day."
    - text: "Thanks for using our banking service. Goodbye!"
    - text: "It was nice assisting you. Until next time!"

  utter_chitchat:
    - text: "I'm a banking assistant designed to help you with basic banking tasks like checking your balance or sending money."
    - text: "I was created to make banking easier for you. How can I assist you today?"

  utter_send_money_form_complete:
    - text: "I've initiated a transfer of ${amount} to {recipient}. The transaction should be completed within 24 hours."
    - text: "Your payment of ${amount} to {recipient} has been processed. It will be completed shortly."

  utter_ask_recipient:
    - text: "Who would you like to send money to?"
    - text: "Please provide the name or account details of the recipient."

  utter_ask_amount:
    - text: "How much would you like to send?"
    - text: "What amount would you like to transfer?"

  utter_out_of_scope:
    - text: "I'm sorry, I can only help with checking your balance and sending money at the moment. For other banking services, please call our customer service at 1-800-BANK or visit our website."

  utter_default:
    - text: "I didn't quite catch that. I can help you with checking your balance or sending money."

session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true

forms:
  send_money_form:
    required_slots:
      - recipient
      - amount