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| name: supportops-arena | |
| version: 1.0.0 | |
| description: > | |
| Enterprise IT incident triage RL environment. An AI agent acts as a | |
| Level-1/2 IT support operator, triaging incidents under partial | |
| observability with risk-weighted actions and an adaptive adversary. | |
| author: SupportOps Arena Team | |
| license: Apache-2.0 | |
| tags: | |
| - openenv | |
| - rl-environment | |
| - enterprise | |
| - it-support | |
| - partial-observability | |
| - multi-task | |
| tasks: | |
| - id: easy | |
| name: Wi-Fi Connectivity Failure | |
| description: Triage a single Wi-Fi failure ticket. 6 possible root causes. | |
| max_steps: 10 | |
| score_range: [0.0, 1.0] | |
| grader: programmatic | |
| difficulty: easy | |
| - id: medium | |
| name: VPN Access Failure | |
| description: Multi-cause VPN failure with one misleading log entry. | |
| max_steps: 16 | |
| score_range: [0.0, 1.0] | |
| grader: programmatic+llm | |
| difficulty: medium | |
| - id: hard | |
| name: Cross-System Access Failure | |
| description: Two tickets share a hidden SSO infrastructure root cause. | |
| max_steps: 24 | |
| score_range: [0.0, 1.0] | |
| grader: programmatic+llm+adversarial | |
| difficulty: hard | |
| observation_type: structured_json | |
| action_type: discrete_enum | |
| action_count: 15 | |
| reward_type: dense_shaped | |
| reward_range: [-0.40, 1.00] | |
| grader: programmatic+llm+adversarial | |
| deployment: | |
| type: huggingface_spaces | |
| space_sdk: docker | |
| port: 7860 | |
| docker: true | |
| baseline_agent: included | |
| api_server: | |
| type: fastapi | |
| base_url: / | |
| endpoints: | |
| reset: POST /reset | |
| step: POST /step | |
| state: GET /state | |
| health: GET /health | |