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# 📘 4. How to Maintain and Update a Knowledge Base Effectively
A KB becomes outdated quickly without proactive management.
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## 1. Set Review Cycles
- Product features → every 3 months
- Policies → every 6 months
- FAQs → yearly
- Troubleshooting → ongoing
Assign deadlines and owners.
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## 2. Create a Governance Model
Define who:
- Writes
- Reviews
- Approves
- Publishes
Governance keeps quality consistent.
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## 3. Use Version Control
Track:
- Changelogs
- Archived versions
- “Last updated” dates
Avoid silent updates.
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## 4. Tie KB Updates to Product Releases
Each product update should trigger:
- Article updates
- Screenshot checks
- Removal of outdated content
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## 5. Leverage Feedback Loops
Use:
- Search analytics
- Chatbot fallbacks
- Support interactions
- Agent suggestions
Content evolves with user behavior. |