kb/Knowledge_Base_Structure.md

# 📘 2. Knowledge Base Structure & Information Architecture Best Practices
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## 1. Create a Logical Hierarchy


Use broad categories, then subcategories:
- Product / Features
- Account & Billing
- Getting Started
- Troubleshooting
- Policies


Each article should naturally fit in one place.


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## 2. Use Strong Naming Conventions


Titles should be:
- **Actionable** (“Set Up Two-Factor Authentication”)
- **Predictable**
- **Search-friendly**


Avoid internal jargon.


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## 3. Choose a Taxonomy Style


Successful KBs use:
- Hierarchical categories
- Tags
- Metadata (audience, version, difficulty)


Tags must be purposeful.


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## 4. Avoid Overcategorization


**Rule:** If a category has fewer than **5 articles**, merge it.


Less is more.


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## 5. Build With Search in Mind


Improve findability by:
- Using natural language
- Adding synonyms
- Enhancing metadata
- Avoiding duplicates


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## 6. Establish Ownership


Assign owners:
- Support
- Product
- Engineering
- Knowledge Manager


Without ownership, structure deteriorates.