Create KB_Style_Guide.md

kb/KB_Style_Guide.md

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+# 📘 3. Style Guide for Writing Customer-Facing Documentation
+- Empathetic
+- Professional
+
+
+Tone varies:
+- **Troubleshooting:** calm, reassuring
+- **Quick tasks:** concise
+- **Policies:** neutral
+
+
+---
+
+
+## 2. General Writing Rules
+
+
+- Use active voice
+- Keep sentences under 20 words
+- Avoid filler
+- Prefer verbs
+- Use contractions
+
+
+---
+
+
+## 3. Do / Don’t Examples
+
+
+**Do:**
+✔ “Click **Save** to confirm the update.”
+✔ “If you don’t see the option, try refreshing the page.”
+
+
+**Don’t:**
+✘ “Users should ensure they save the settings.”
+✘ “This feature may or may not appear.”
+
+
+---
+
+
+## 4. Formatting Rules
+
+
+- Numbered steps for processes
+- Bullets for lists
+- Clean screenshots
+- Use callouts for warnings or tips
+- Code blocks for commands
+
+
+---
+
+
+## 5. Accessibility Requirements
+
+
+- Include alt text
+- Don’t rely only on color
+- Use consistent headings
+- Ensure high contrast