title: About GitHub Special Events Support
shortTitle: GitHub Special Events Support
intro: >-
{% data variables.contact.special_events_support %} is an optional support
offering for {% data variables.product.prodname_enterprise %} customers who
need dedicated assistance during critical events.
versions:
ghec: '*'
ghes: '*'
topics:
- Support
About {% data variables.contact.special_events_support %}
When your business is preparing for a major televised event, election, retail launch, or other high-stakes enterprise milestone—whether that means maintaining continuity or supporting seasonal traffic—{% data variables.product.github %}’s {% data variables.contact.special_events_support %} provides dedicated expertise to help you manage increased demands.
At {% data variables.product.github %}, we work to understand customers and their evolving operational requirements. {% data variables.contact.special_events_support %} offers focused, time-bound support designed to help teams prepare for, monitor, and respond to activity surrounding business-critical events.
What's included with {% data variables.contact.special_events_support %}?
{% data variables.contact.special_events_support %} provides tailored 24- or 48-hour support packages led by Support Engineers. These packages include:
- Strategic pre-event planning and system health checks to make sure you’re prepared.
- Rapid, real-time response via a designated channel throughout your event.
- Post-event debriefs with actionable recommendations to drive future success.
How {% data variables.contact.special_events_support %} works
{% data variables.contact.special_events_support %} is available to all {% data variables.product.prodname_enterprise %} customers. {% data variables.contact.premium_support %} customers can add this offering for additional support coverage during critical moments.
The service uses a simple booking process and first-come, first-served scheduling. It offers a flexible, time-bound option for organizations that need additional support capacity during high-impact events.
Signing up for {% data variables.contact.special_events_support %}
To sign up for {% data variables.contact.special_events_support %}, contact our account management team.