content/support/learning-about-github-support/about-github-special-events-support.md

---
title: About GitHub Special Events Support
shortTitle: GitHub Special Events Support
intro: '{% data variables.contact.special_events_support %} is an optional support offering for {% data variables.product.prodname_enterprise %} customers who need dedicated assistance during critical events.'
versions:
  ghec: '*'
  ghes: '*'
topics:
  - Support
---

## About {% data variables.contact.special_events_support %}

When your business is preparing for a major televised event, election, retail launch, or other high-stakes enterprise milestone—whether that means maintaining continuity or supporting seasonal traffic—{% data variables.product.github %}’s {% data variables.contact.special_events_support %} provides dedicated expertise to help you manage increased demands.

At {% data variables.product.github %}, we work to understand customers and their evolving operational requirements. {% data variables.contact.special_events_support %} offers focused, time-bound support designed to help teams prepare for, monitor, and respond to activity surrounding business-critical events.

## What's included with {% data variables.contact.special_events_support %}?

{% data variables.contact.special_events_support %} provides tailored 24- or 48-hour support packages led by Support Engineers. These packages include:

* Strategic pre-event planning and system health checks to make sure you’re prepared.
* Rapid, real-time response via a designated channel throughout your event.
* Post-event debriefs with actionable recommendations to drive future success.

## How {% data variables.contact.special_events_support %} works

{% data variables.contact.special_events_support %} is available to all {% data variables.product.prodname_enterprise %} customers. {% data variables.contact.premium_support %} customers can add this offering for additional support coverage during critical moments.

The service uses a simple booking process and first-come, first-served scheduling. It offers a flexible, time-bound option for organizations that need additional support capacity during high-impact events.

## Signing up for {% data variables.contact.special_events_support %}

To sign up for {% data variables.contact.special_events_support %}, [contact our account management team](https://enterprise.github.com/contact).