tasks/TASKS.md

Task Details

easy_password_reset

Objective: resolve a lockout request safely. Success signals:

• Read the target ticket.
• Classify as priority=medium, category=account, needs_escalation=False.
• Draft reply mentions reset link and security confirmation.
• Resolve correct ticket.

medium_billing_dispute

Objective: handle duplicate charge dispute with refund communication. Success signals:

• Read T-2001 and context T-2002.
• Classify as priority=high, category=billing, needs_escalation=False.
• Reply references duplicate charge, refund, invoice, and 3-5 business days.
• Resolve T-2001.

hard_outage_incident

Objective: process potential incident/outage with escalation and careful external comms. Success signals:

• Read T-3001, T-3002, T-3003 context.
• Classify as priority=urgent, category=technical, needs_escalation=True.
• Reply includes incident acknowledgement, active investigation, status page updates, escalation.
• Resolve T-3001.