| # Task Details |
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| ## easy_password_reset |
| Objective: resolve a lockout request safely. |
| Success signals: |
| - Read the target ticket. |
| - Classify as `priority=medium`, `category=account`, `needs_escalation=False`. |
| - Draft reply mentions reset link and security confirmation. |
| - Resolve correct ticket. |
|
|
| ## medium_billing_dispute |
| Objective: handle duplicate charge dispute with refund communication. |
| Success signals: |
| - Read `T-2001` and context `T-2002`. |
| - Classify as `priority=high`, `category=billing`, `needs_escalation=False`. |
| - Reply references duplicate charge, refund, invoice, and `3-5 business days`. |
| - Resolve `T-2001`. |
|
|
| ## hard_outage_incident |
| Objective: process potential incident/outage with escalation and careful external comms. |
| Success signals: |
| - Read `T-3001`, `T-3002`, `T-3003` context. |
| - Classify as `priority=urgent`, `category=technical`, `needs_escalation=True`. |
| - Reply includes incident acknowledgement, active investigation, status page updates, escalation. |
| - Resolve `T-3001`. |
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