conversation
stringlengths
361
3.23k
summary
stringlengths
78
515
text
stringlengths
655
3.62k
user: my wifi is down and the troubleshooter is broken agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted? user: yes the light is red. tv and phone are both working fine agent: Thank you. It may be mai...
Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my wifi is down and the troubleshooter is broken agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other...
user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati agent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message. user: Activet...
The customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati agent: Our apologie...
user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months! agent: Are we able to assist, Ashton? user: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED! ag...
Customer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their system for anything they can find and also to DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months! agent: Are we able to assist, Ashton? user: Was told NOT to trav...
user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? ! agent: Let's take a look at this together. When you're viewing your Notifications, do you see the "x" at the top? user: Hello, thank you for your prompt res...
Customer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? ! agent: Let's take a look at this ...
user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon. agent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details. user: I have tried all t...
Customer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon. agent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better spee...
user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store. agent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey user: Thanks Corey. You’ve been hearing so much from me we’ll soon be #Cr...
The customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store. agent: Sorry about that, it must be a popular item. The good news is the store should have ...
user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator agent: Sorry for the trouble cause...
Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of servi...
user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work...
Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime and for some reason if tipping screen is closed, they will add the tip manually.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used t...
user: Please resolve case 00206044 for name change of my 6 family members. Kindly help. agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help. agent: Hi , Kindly c...
Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please resolve case 00206044 for name change of my 6 family members. Kindly help. agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date fo...
user: Can anyone help with this? Should do a re-install? agent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern. user: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen. agent: 1/2 Are you a part of our Wi...
Customer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can anyone help with this? Should do a re-install? agent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern. user: I'm getting the dreaded blue s...
user: I’m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can’t wait to switch agent: Hello, this is never the experience we want our customers to have. Please send us the street/city/zip of the financial center location. Thank you. user: Well maybe we wouldn’t have...
Customer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can’t wait to switch agent: Hello, this is never the experience we want our customers ...
user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8 agent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is... user: I'm using the "Pre-order iPhone X" link here: Is that the ri...
Customer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8 agent: Hi Greg. The iPhone X is now available. If you log on to you...
user: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs. agent: I'm sorry for the troubles. Without providing personal or account details, how can we help you? user: they put in a big metal monstrosity because people were stealing mai...
Customer is telling that its not his fault as that people stole the mail & apm and they put a metal monstrosity in front with a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs. agent: I'm sorry for the troubles. Without providing p...
user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡 agent: Sorry to hear this Jane. Which service are you on? user: London to Liverpool 13:07 first class not good agent: We'll certainly feed this back. Have you spoken with any of the onboard...
Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡 agent: Sorry to hear this Jane. Which service are you on? user: Lo...
user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it. agent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue? user: "Fill and Sign" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few ...
Customer is complaining about the adobe software in where "fill and sign" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it. agent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for yo...
user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service agent: We're glad you've been reunited, and truly apologize for the wait. user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American agent:...
Customer is complaining about the service which makes him wait 1 hour to get bag at DFW. Agent updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service agent: We're glad you've been reunited, and truly apologize for the wait. user: No reunited at all. This i...
user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time! agent: Hi Rhys, where are you travelling to please? user: Fulwell to Waterloo agent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo user: Thanks. ..why was the...
Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time! agent: Hi Rhys, where are you travelling to please? user: Fulwell to Waterloo agent: The...
user: When you have been waiting 3+ hours for a maintenance crew from another airport 🙄 Hands down THE worst airline experience I’ve ever had. agent: We'd like to check on an update for you. What's the flight number? user: 4412. It’s been pushed back about 4 times now, so I don’t know how much of an “update” there wil...
The customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When you have been waiting 3+ hours for a maintenance crew from another airport 🙄 Hands down THE worst airline experience I’ve ever had. agent: We'd like to check on an update for you. What'...
user: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the terminal. agent: We apologize for the issues tonight. Please know this is a security issue that is affecting all airlines flying...
Customer is complaining about the terminal of the flight. Agent updates that they will have on their way ASAP.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the termi...
user: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch agent: We'd be happy to look into this display issue with you. To start, can you tell us which Apple Watch you're using? user: Series 3 LTE agent: Which iPhone and iOS version are you using on the paired iPhone? use...
Customer is having some display issue. Agent asked which apple watch is using,version and asked display issue with any other apps and informed to start updating both devices to see if the issues continues.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch agent: We'd be happy to look into this display issue with you. To start, can you tell us whi...
user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off user: ...
Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious ag...
user: how the heck do I talk to a person to help with an issue? agent: Hi there, how can we help you today? user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is fre...
The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how the heck do I talk to a person to help with an issue? agent: Hi there, how can we help you today? user: I've got two ps4. I can't access games on my 2nd one unless I make it my main syste...
user: please can someone call me ASAP you won’t answer the store phone agent: Hi there, which store are you trying to contact? ~ Olly user: Crewe Cheshire agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly user: Both! They’ve just picked the phone up...
Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please can someone call me ASAP you won’t answer the store phone agent: Hi there, which store are you trying to contact? ~ Olly user: Crewe Cheshire agent: Have you tried calling 0345 1657209...
user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket agent: One moment, Robert, while I take a look. Thanks. *TMA user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Wh...
Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not ...
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket agent: One moment, Robert, while I take a look. Thanks. *T...
user: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu. agent: we understand & regret the network trouble that you are facing. Please message us your contact details for investigation. user: aree pehle apna 2g tower thik kar phir 3g k bare me bolna. Kabhi...
Customer is complaining about the idea network which is worst in their area from last 3 days. Agent says to specify your exact concern, so that can assist better.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu. agent: we understand & regret the network trouble that you are facing. Pleas...
user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers! agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD user: I would like some kind of goodwill applied to my sky miles a...
Customer compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers! agent: Hi Michael, I am so very sorry for the inconvenience...
user: is there a way to find a TV guide to find whats on? agent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here: user: Thats good, will you ever be offering the CW network though? agent: No news regarding CW with our on-demand plans, but select CW content is available now w...
Customer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a way to find a TV guide to find whats on? agent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here: user: Thats good, will you ever be off...
user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I’m going half as far agent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL ...
Customer is complaining that the ticket $430 "amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I’m going half as far agent: Hi Hillary, thanks for contacting us. *HML Ther...
user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! ! agent: Hi there! Let's try a fresh start by u...
Customer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but th...
user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued? agent: Apologies, what's your local store? I'll look into this for you. Steven user: There was massive gaps for most of the Robinson’s squash drinks, and no labels to say what should be there. My store is...
Customer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued? agent: Apologies, what's your local store? I'll look into this for you. Steven us...
user: WTF is going on in Minneapolis? I assume my bill will be decreased this month. agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How...
Customer complains about issue with sprint care social network. Agent updated the customer to DM for for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: WTF is going on in Minneapolis? I assume my bill will be decreased this month. agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. ...
user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ? agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us. user: I called twice, Friday and today. They told me it couldn't be delive...
Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ? agent: I understand how upsetting that must be. If any assi...
user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight agent: When did you send the email? ~Angel user: 12th October ! This is where you slide into my DMs... agent: Thank you. It can take 7-10 business days. You should hear back within the next...
Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight agent: When did you send the email? ~Angel user: 12th October ! Th...
user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to? agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have? user: I just want to connect my card to PayPal, but when I try it says declined b...
Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to? agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. W...
user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas. agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better...
Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas. agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guar...
user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK user: Downloaded ...
Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify agent: Hi again! Did the steps previou...
user: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks... agent: Can I ask what this is regarding, Jay? user: I've applied for a few jobs with yourselves and not heard back for 10+ weeks, I know you place emphasis on emailing everyone about outcome...
Customer wants to contact a member from talent team to enquire about the status of his job application, and states that he tried to contact recruitment team and didn't get any responses. Agent requests for the details of the applied jobs so that he could share it with the recruitment team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks... agent: Can I ask what this is regarding, Jay? user: I've applied fo...
user: I’ve had since I was 17 years old now they’re changing my account so I have to pay a monthly fee starting in January 😒. Might be time to say goodbye, homegirl doesn’t make enough for that nonsense. I liked my e-checking 😢. agent: We stopped selling eBanking in 2013. Digital banking services are now an integral ...
Customer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’ve had since I was 17 years old now they’re changing my account so I have to pay a monthly fee starting in January 😒. Might be time to say goodbye, homegirl doesn’t make enough for that no...
user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery. agent: I'm sorry for the trouble. Have you reported this to our support team here: ? user: Called your customer support at 180030009009. Didn't get any update from them. agent: Please provide your details here: I'll lo...
Customer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery. agent: I'm sorry for the trouble. Have you reported this to our support team here: ? user: Call...
user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache. agent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU user: Not really, I click on a song and it just stays stuck. If I'm playing another song it s...
Customer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache. agent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? ...
user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button. agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted...
Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres...
user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back? agent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at thi...
Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back? agent: W...
user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con agent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seati...
Customer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con agent: That's odd, Robert! If you let me know your flight details, ...
user: What happened to 5GB at 500frs? agent: Y'ello Lester, It was a promotion The promotion has ended user: What was being promoted? agent: Daily data bundle of 5Giga at 500f user: I dont think that's a promotion. What's your definition of promotion? If 5GB was the promot• den 4rm dis definition it means were simply s...
The customer enquires about the 5GB at 500frs offer and asks to "Promote" again. The agent informs that was a promotion and the promotion has ended.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What happened to 5GB at 500frs? agent: Y'ello Lester, It was a promotion The promotion has ended user: What was being promoted? agent: Daily data bundle of 5Giga at 500f user: I dont think th...
user: My iPhone 6s won’t connect to my home WiFi someone help me 😭 agent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors? user: It says unable to join network I’ve also reset my network setting and restarted my phone agent: Great steps so far! Do you hav...
Customer is complaining that her iphone is not connecting to wifi where as other devices and smart tv is working fine with the same network. Agent asks her to reboot the settings and also asks details about network and ask the customer to message so that with further chat he can resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My iPhone 6s won’t connect to my home WiFi someone help me 😭 agent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors? user: It ...
user: the headphones I have just brought now have £10 off just one day later. Is there anything you can do about this? agent: Hi Gavin. Has the order already dispatched? user: Yep, just awaiting for delivery today. Any chance of a £10 gift voucher? #cheeky Also would you be able to tell me if my package will arrive bef...
The customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the headphones I have just brought now have £10 off just one day later. Is there anything you can do about this? agent: Hi Gavin. Has the order already dispatched? user: Yep, just awaiting fo...
user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:( agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting. user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to ...
The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:( agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplug...
user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating? agent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system user: Maybe..remove all location detail from game..even from teammates..bc they use info to che...
Customer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed by the studio and appropriate action will be taken.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating? agent: Hackers kill all the fun of the game, Please continue to report cheaters vi...
user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried h...
The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activate...
user: i have a few questions for you if you could get back to me that would be great agent: Hi Andrew, how can we help? user: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my l...
Customer was wondering to put lock on my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take a TSA approved lock.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i have a few questions for you if you could get back to me that would be great agent: Hi Andrew, how can we help? user: 1. I was wondering can put a lock on my luggage that I check in to go u...
user: . in con mode again. A company that deserves to go bust. Awful service. agent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email address registered to your PayPal account and some details of how we can help. user: .Just credit my account with my money ...
Customer is complaining about the service. Agent updated the customer to DM with email address,some details of what's going on and what options they can help out.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . in con mode again. A company that deserves to go bust. Awful service. agent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email ...
user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered. agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused. user: That's a pathetic response Helen. 200 passengers queued to a single BA employ...
Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered. agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We...
user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue? agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV user: Spotify version 8.4.25.906/happening since September 2...
The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue? agent: Hi Nicole, help's here! Can you let us know your device's mod...
user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today. agent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what t...
Customer says MBP swapped arrangement of monitors three times today. Agent asks to DM and they will continue from there.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors th...
user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply. agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices? user: It connects successfully but when i try to play a song from my iphone, the car’s head unit...
Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with location,So that they can gather more information for better troubleshoot.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply. agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work wit...
user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel agent: Hi Don, we're sorry to hear this. Please DM us the rese...
Customer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case ...
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby...
user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR user: Nope, it let me listen to like two songs and then stopped. Every time I close t...
Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last agent: Hey there! Just to confirm, are you now a...
user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on. agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers. user: Am at a replacement c...
Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on. agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confir...
user: I'm expecting a delivery by 1pm from you. No sign of it. agent: Is there any update on your tracking? user: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel? agent: You're not able to cancel an order after it ships, but you can ...
Customer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm expecting a delivery by 1pm from you. No sign of it. agent: Is there any update on your tracking? user: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I...
user: why can’t I change songs from my home screen or control center? ? agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you! agent: Got it. Just to check, did you start getting...
Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can’t I change songs from my home screen or control center? ? agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest...
user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p. user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure...
Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord agent: That sure isn't the record we want to have with you....
user: thanks again for your help with my check in last night! Y’all awesome! Now can tell me how I’m going to make a 37m ATL A-D connex... agent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2 user: Thank...
Customer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: thanks again for your help with my check in last night! Y’all awesome! Now can tell me how I’m going to make a 37m ATL A-D connex... agent: We are always happy to assist, Gary. I will go ahea...
user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you. agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line plea...
Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you. agent: Hi Len, I am sorry you have experienced this issue. I need to c...
user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes? agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS user: Android 7.0, is that what you mea...
Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes? agent: Hey, help's here! Can you let us know the Android versi...
user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC user: No thank u it's gonna ha...
Customer complains about the Comast service. Agent asks to send DM the account info.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you ...
user: agent: Disruption between Sheffield and Derby until approximately 07:30 #Derby user: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay agent: Hi there, the service is currently running to schedule. user: Never fails to amaze me how abysmal your system for reporting delays ...
Customer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Disruption between Sheffield and Derby until approximately 07:30 #Derby user: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay agent: Hi there...
user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England agent: This is terrible news. We hope everyone is OK. We are here to support you. Please...
Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my...
user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd agent: I'm sorry to hear about the issue. To escalate further please complete the link user: Submitted the same, also have mentioned that presently I am not in India so best way to commu...
The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the...
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd agent: I'm sorry to hear about the issue. To escalate further p...
user: I paid for a season of rake, downloaded it to my iPad & now I can’t watch it? Unless I connect to store? Is that right ? agent: We'd love to help. Which iOS version are you using? What steps are you taking to watch the episodes? user: The latest version. I’ve downloaded it to iTunes and am just going in there...
Customer is asking that he had paid for a season of rake downloaded it to his ipad and amp now they can't watch it. Agent suggest him that if possible to download purchased content for offline viewing and DM us.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I paid for a season of rake, downloaded it to my iPad & now I can’t watch it? Unless I connect to store? Is that right ? agent: We'd love to help. Which iOS version are you using? What st...
user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing: user: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one ...
Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info a...
user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router... agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quali...
Customer complies on high internet charges. Agent assisted the customer by making some changes in the plan.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router... agent: We would like to assure you, th...
user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like? user: Iphone 7 or 7plus with 5gb data agent: Ah right, check out the latest deals on these ...
Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and asked whether he spoke with upgrade team regarding offer and finally inform to pay for the same.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone agent: The upfront fee would depend on what contract you chose to upgrade onto. H...
user: hi I have had a problem with FIFA points and I was told by to contact you agent: Here to help! Please provide us with more details of this issue in order to assist you better. user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed agent: Sorry to hear ...
Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi I have had a problem with FIFA points and I was told by to contact you agent: Here to help! Please provide us with more details of this issue in order to assist you better. user: I bought ...
user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it? agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered. user: Yes I ordered online and I don’t remember there being any timescale shown apar...
Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it? agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the t...
user: i can not see the map of my route. I have geo localization activated. agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using? user: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music agent: Thanks for passing that over. Do you have Power-Sa...
The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i can not see the map of my route. I have geo localization activated. agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using? user: Nrc version is 2.9....
user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do n...
Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speakin...
user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York. agent: You can always check for any outages in your area at this link. user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router ...
The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York. agent: You can always check for any outages in your area at this link. use...
user: Thankful for free trials because live TV is garbage. Always skips and is always buffering. agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try: user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times....
Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what device are you streaming from and are he getting same issue while streaming from iPhone.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Thankful for free trials because live TV is garbage. Always skips and is always buffering. agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, t...
user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund agent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you. user: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking &amp...
Customer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund agent: Pls send us your full name/ZIP/phone#/account type so our ...
user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason. agent: Have you tried powering your phone down for about three minutes to reset the phone? user: Of course. And cycling airplane mod...
Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason. agent: Ha...
user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many... agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be su...
The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many... agent: Timothy, I am sorry to learn about what happened recently and would l...
user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it’s Prime content or otherwise)? agent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here: user: I have a Fire TV Stick + Echo Dot; but I’m real...
Customer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it’s Prime content or otherwise)? agent: Hi, are you referring to the Fire TV? If so, you c...
user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can. user: Money was taken from my debit card for services I’...
Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor agent: I hate that this happened. Without providing personal i...
user: been trying to access my account online for over a month but unable..promised call back - non received agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access? user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told s...
Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: been trying to access my account online for over a month but unable..promised call back - non received agent: Hi Andy, let's see what I can do to help! What type of account are you trying to ...
user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away! agent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that. user: They tell me that even though the seats are availab...
The customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue...
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away! agent: There's not a set date or time. It's based on what seats are available...
user: why isn’t the weather’s widget not working no more? (Even since iOS 11.1) agent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted? user: Only the weather app is showing the right weather, it’s the widget that’s not showing working. I restarted....
Customer is complaining about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why isn’t the weather’s widget not working no more? (Even since iOS 11.1) agent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you r...
user: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time😩😩😩 agent: We'd be happy to look into what's going on. Does this happen with every album? user: Yes! It changes to a random artwork but in itunes looks ok, it changes only in the iphone when I sync them agent: Ar...
Customer has problem with his iphone i tunes library created. Agent informs customer to DM if issue comes back.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time😩😩😩 agent: We'd be happy to look into what's going on. Does this happen with every album?...
user: this is your only Club Europe offering. Could have saved £300 in eco and bought an m&s sandwich. Appalling. agent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on your flight and that the diet coke ran out during the flight. 1/2 I'll certainly ensure your comments and feedback are pass...
Customer is complaining about catering service in British airway. Agents updated the customer that he will share the feedback with related team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this is your only Club Europe offering. Could have saved £300 in eco and bought an m&s sandwich. Appalling. agent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on ...
user: There is a bug when i am setting up my artist page through spotify agent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS user: Not able to upload songs to spotfy via artist webpage When i go on to create an artist account, it makes me pick from a list of a...
Customer is complaining about the bug in the Spotify webpage. Agent states their Artist support team would assist and requests to get in touch with them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: There is a bug when i am setting up my artist page through spotify agent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS user: Not ab...
user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡 agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud? user: Neither. Directly from the device with windows 10 option to import pictures, which has alw...
Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡 agent: We'd love to help! Are you trying to move these phot...
user: agent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test. user: Am i going to be restarting every time with no solution? agent: We cant reach you on 0712***5. user: How cant you reach me when i can reach you agent: The issue is resolved, kindly restart your handse...
The customer says that he is unable to connect to the internet, he is going to be restarting every time with no solution, he says that he is getting "Unable to connect to the Internet, Please try again later" when he restarts and tries to subscribe again. The agent says that the line profile on their end is ok and sugg...
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test. user: Am i going to be restarting every time with no solution? agent: We cant reach...
user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us kn...
Customer is complaining about the software which is automatically updates and then all the settings, changes they made are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving agent:...
user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0. agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW user: Supposedly someone MIGHT come out today to look at it, tho...
The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0. agent: I would be happy to look further into your internet issue if you would provide you...
user: still 2g network at the location from where I m tweeting agent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya user: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times bu...
Customer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: still 2g network at the location from where I m tweeting agent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya user: ...
user: [My Best Fans] via agent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi user: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY agent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3...
Customer is telling how T-mobile has the best service than AT&amp. Agent is happy to hear the response from the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: [My Best Fans] via agent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi user: Because AT&T requires more work...guess who switche...
user: any chance of getting the complaints procedure today?? ? agent: Your complaint has been escalated. Please refer to our User Agreement for further info. user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaint...
Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation options on Twitter, they are welcome to contact customer support ask for a supervisor.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any chance of getting the complaints procedure today?? ? agent: Your complaint has been escalated. Please refer to our User Agreement for further info. user: That's weird that because a day a...
user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them? agent: Do you have the confirmation number and I will be glad to take a look? *HRO user: Sent a DM agent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I s...
Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them? agent: Do you have the confirmation number and I will be glad to take a...
user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one. agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can sugg...
Customer complaining that he is unable to play the music in spotfy music app. Agent ask the customer to open that app in incognito mode and it BTW it resolved itself.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays...
user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition). agent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you a...
Customer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition). agent: ...
user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket? agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency? user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to hel...
Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket? agent: We’re sorry to hear this Jeremy, have you booked through ourselves o...