Split (1)

train · 1.34k rows

Complaint stringlengths 24 98	Category stringclasses 16 values	Urgency stringclasses 4 values
Return rejected for 'incomplete form' that was completed	Returns	High
Return portal crashes when uploading receipt	Returns	Immediate
Refund delayed due to 'payment processor error'	Returns	High
Return items lost after warehouse receipt	Returns	Medium
Refund missing original shipping fees	Returns	High
Return label has incorrect item description	Returns	Immediate
Return rejected for 'policy changed after purchase'	Returns	High
Refund processed to expired gift card	Returns	Medium
Return requires original packaging destroyed during unboxing	Returns	High
Can't login - 'invalid credentials' with correct info	Account	High
Account locked after one failed attempt	Account	Medium
Two-factor authentication codes not arriving	Account	High
Password reset link expires immediately	Account	Immediate
Account shows someone else's information	Account	High
Session logs out randomly during use	Account	Medium
Email change option doesn't work	Account	High
Username recovery feature broken	Account	Immediate
Account created but no verification email	Account	High
Browser autofill breaks login form	Account	Medium
CAPTCHA never loads on login page	Account	High
Account shows purchases I didn't make	Account	Immediate
Password requirements too restrictive	Account	Low
Login works on app but not website	Account	High
Account merged with stranger's by system error	Account	Immediate
Security questions reset themselves	Account	High
Biometric login fails consistently	Account	Medium
Account suspended without explanation	Account	High
Remember me function doesn't work	Account	Immediate
Password shows 'too common' when unique	Account	Medium
Account shows wrong membership tier	Account	High
Login page vulnerable to brute force attacks	Account	Immediate
Email updates don't confirm old address	Account	High
Account activity shows unknown devices	Account	Medium
Password history prevents reusing old passwords	Account	High
Social media login integration broken	Account	Immediate
Account deletion option doesn't work	Account	High
Login attempts from foreign countries ignored	Account	Medium
Account shows wrong default currency	Account	High
Security alert emails never arrive	Account	Immediate
Password manager incompatible with login	Account	High
Account recovery asks impossible questions	Account	Medium
Login session expires too quickly	Account	High
Account shows incorrect birth date	Account	Immediate
Two-step verification can't be disabled	Account	High
Password reset asks for old password	Account	Medium
Account locked due to 'suspicious activity'	Account	High
Login page doesn't support special characters	Account	Immediate
Account shows wrong preferred language	Account	High
Security image feature displays wrong image	Account	Medium
Password change forces unnecessary complexity	Account	High
Account access given to ex-spouse	Account	Immediate
Login fails when using VPN	Account	High
Account shows outdated payment methods	Account	Medium
Password expiration too frequent	Account	High
Account creation allows obvious fake emails	Account	Immediate
Login page missing HTTPS encryption	Account	High
Account shows wrong loyalty points	Account	Medium
Security certificate warnings during login	Account	High
Password reset sends plaintext temp password	Account	Immediate
Account displays wrong purchase history	Account	High
Login attempts don't show IP/location	Account	Medium
Account settings revert after saving	Account	High
Password complexity rules hidden until error	Account	Immediate
Account shows incorrect tax information	Account	High
Login page vulnerable to phishing	Account	Medium
Account recovery options outdated	Account	High
Password sharing allowed between accounts	Account	Immediate
Account shows wrong subscription status	Account	High
Login timeout too short for complex tasks	Account	Medium
Account security audit logs missing	Account	High
Password hints visible to all users	Account	Immediate
Account displays wrong shipping addresses	Account	High
Login page stores credentials in cache	Account	Medium
Account permissions changed without notice	Account	High
Password reset doesn't verify identity	Account	Immediate
Account shows wrong credit balance	Account	High
Login attempts from same IP unlimited	Account	Medium
Account security questions too predictable	Account	High
Password emailed in confirmation message	Account	Immediate
Account shows incorrect privacy settings	Account	High
Login page doesn't time out properly	Account	Medium
Account verification too intrusive	Account	High
Password rules differ across platforms	Account	Immediate
Account shows wrong account age	Account	High
Login page missing brute force protection	Account	Medium
Account takeover with minimal verification	Account	High
Password recovery exposes username	Account	Immediate
Account displays wrong contact preferences	Account	High
Login session persists after logout	Account	Medium
Account security notifications missing	Account	High
Password change doesn't log out devices	Account	Immediate
Account shows wrong reward tiers	Account	High
Login page autocomplete not disabled	Account	Medium
Account activity logs incomplete	Account	High
Password reset questions hackable	Account	Immediate
Account shows incorrect VIP status	Account	High
Login attempts not throttled	Account	Medium
Account security audit missing	Account	High
Password reuse across services allowed	Account	Immediate
Account displays wrong membership date	Account	High

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