Complaint stringlengths 24 98 | Category stringclasses 16
values | Urgency stringclasses 4
values |
|---|---|---|
Electronics arrived with wrong regional plugs | Product Quality | Immediate |
Clothing arrived with undisclosed 'final sale' | Product Quality | High |
Product materials react dangerously to water | Product Quality | Medium |
Toy arrived with sharp protrusions | Product Quality | High |
Appliance arrived with factory testing residue | Product Quality | Immediate |
Cosmetics arrived with separated ingredients | Product Quality | High |
Furniture arrived with incorrect assembly hardware | Product Quality | Medium |
Product arrived with undisclosed account requirement | Product Quality | High |
Return label never provided despite policy | Returns | High |
Refund processed but not received after 30 days | Returns | Immediate |
Return tracking shows delivered but refund not issued | Returns | High |
Prepaid return label is invalid at carrier | Returns | Medium |
Return initiated but no RMA number provided | Returns | High |
Refund issued to wrong payment method | Returns | Immediate |
Return shipping costs deducted without warning | Returns | High |
Return package refused at warehouse | Returns | Medium |
Partial refund issued without explanation | Returns | High |
Return label charges unexpected customs fees | Returns | Immediate |
Return status shows 'processing' indefinitely | Returns | High |
Refund amount differs from return receipt | Returns | Medium |
Return instructions contradict policy | Returns | High |
Return label generates error when printing | Returns | Immediate |
Refund delayed for 'additional inspection' | Returns | High |
Return requires original packaging that wasn't kept | Returns | Medium |
Return tracking never updates after drop-off | Returns | High |
Refund processed as store credit without consent | Returns | Immediate |
Return portal crashes during submission | Returns | High |
Return rejected for missing barcode that was included | Returns | Medium |
Refund missing return shipping reimbursement | Returns | High |
Return label has wrong warehouse address | Returns | Immediate |
Return status never updates from 'initiated' | Returns | High |
Refund held for undisclosed restocking fee | Returns | Medium |
Return requires receipt despite online account | Returns | High |
Return label expired before use | Returns | Immediate |
Refund delayed due to 'high return volume' | Returns | High |
Return items lost by carrier but no resolution | Returns | Medium |
Refund issued in wrong currency | Returns | High |
Return requires in-store visit despite online purchase | Returns | Immediate |
Return label missing from packaging as promised | Returns | High |
Refund processed before return was received | Returns | Medium |
Return rejected for minor box damage | Returns | High |
Return shipping costs higher than estimated | Returns | Immediate |
Refund status shows complete but money missing | Returns | High |
Return portal asks for unreasonable documentation | Returns | Medium |
Return label prints with unreadable barcode | Returns | High |
Refund delayed for 'manual processing' | Returns | Immediate |
Return requires original payment method no longer available | Returns | High |
Return tracking shows delivered but marked 'not received' | Returns | Medium |
Refund amount excludes taxes paid | Returns | High |
Return label has incorrect weight limit | Returns | Immediate |
Return rejected for being 'too late' despite on time | Returns | High |
Refund processed to closed bank account | Returns | Medium |
Return requires product photos but no option to upload | Returns | High |
Return label missing return authorization number | Returns | Immediate |
Refund delayed due to 'account verification' | Returns | High |
Return items damaged in transit due to poor packaging | Returns | Medium |
Refund processed as multiple partial payments | Returns | High |
Return requires unreasonably precise repackaging | Returns | Immediate |
Return label shipping method slower than promised | Returns | High |
Refund missing loyalty points earned | Returns | Medium |
Return rejected for missing tags that were never removed | Returns | High |
Return portal forces unnecessary exchange first | Returns | Immediate |
Refund delayed due to 'fraud review' | Returns | High |
Return requires original shipping box that was recycled | Returns | Medium |
Return tracking shows exception but no follow-up | Returns | High |
Refund issued as different payment type | Returns | Immediate |
Return label has incorrect return address | Returns | High |
Refund processed before return was inspected | Returns | Medium |
Return rejected for 'unauthorized return method' | Returns | High |
Return requires notarized affidavit | Returns | Immediate |
Refund delayed due to 'system migration' | Returns | High |
Return items lost by warehouse with no compensation | Returns | Medium |
Refund missing gift wrapping fees | Returns | High |
Return label has incorrect weight causing fees | Returns | Immediate |
Return rejected for 'excessive wear' on defective item | Returns | High |
Refund processed to wrong customer account | Returns | Medium |
Return requires video evidence of packaging | Returns | High |
Return label charges return shipping despite free returns | Returns | Immediate |
Refund delayed due to 'third-party seller' | Returns | High |
Return rejected for missing accessories that were included | Returns | Medium |
Refund issued before return was approved | Returns | High |
Return requires original payment card present | Returns | Immediate |
Return label has incorrect item count | Returns | High |
Refund processed with undisclosed currency conversion | Returns | Medium |
Return rejected for 'resale condition' requirements | Returns | High |
Return portal doesn't accept international returns | Returns | Immediate |
Refund delayed due to 'bank processing' | Returns | High |
Return items damaged by warehouse during inspection | Returns | Medium |
Refund missing promotional discount amount | Returns | High |
Return label invalid for international addresses | Returns | Immediate |
Return rejected for 'missing parts' that weren't included | Returns | High |
Refund processed after chargeback initiated | Returns | Medium |
Return requires original gift receipt unavailable | Returns | High |
Return label has incorrect declared value | Returns | Immediate |
Refund delayed due to 'account discrepancy' | Returns | High |
Return rejected for 'unauthorized return reason' | Returns | Medium |
Refund issued to wrong currency wallet | Returns | High |
Return requires in-person notary verification | Returns | Immediate |
Return label has incorrect customs declaration | Returns | High |
Refund processed with unauthorized deductions | Returns | Medium |
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